Shopify Apps Weekly / Best Shopify Apps / Chat

Best Chat Shopify Apps in 2023

Shopify chat apps are designed to help merchants provide real-time support to their customers directly on their websites or online stores. These apps enable merchants to engage with customers, answer their questions, and resolve their concerns quickly and efficiently. By offering live chat support, merchants can enhance their customer service experience, build trust with their customers, and increase their sales. Additionally, some chat apps provide personalized recommendations to customers based on their browsing and purchase history, which can help increase customer loyalty and retention. Overall, Shopify chat apps are an essential tool for merchants looking to improve their customer support and grow their online business.

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  Avada WhatsApp Chat, FAQ Page

  Avada Help Center/ WhatsApp/Help desk helps you to support, easy to live chat and order tracking

  ⭐️ 5.0 (1,045 reviews) Price: Free

  🔍 Overview of features

  The Avada Help Center/WhatsApp/Help desk app offers several important features for merchants. Firstly, it integrates with WhatsApp, allowing customers to easily contact the store for support and assistance. This personalized contact option helps build trust and reduces support time.

  The app also includes a smart FAQ popup for customers, providing them with immediate answers to common questions. This improves the user experience, boosts conversion rates, and reduces cart abandonment.

  One of the standout features of the app is the instant order tracking functionality. Customers can easily track their parcels without having to ask the store for updates. This not only saves time for both the customer and the merchant but also enhances customer satisfaction.

  Overall, the Avada Help Center/WhatsApp/Help desk app helps merchants automate their support processes, provide personalized assistance, and improve customer satisfaction. By streamlining support and offering convenient contact options, the app can contribute to increased sales and business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight the app's free functionality, such as the FAQs, FAQ categories, and FAQ page. They appreciate the ease of setup and the helpful customer support, particularly the quick responses from Emily, who is knowledgeable and efficient in addressing their needs. Some users mention that they would like the app to have a built-in live chat feature. Overall, merchants are satisfied with the app, especially considering that it is free and suitable for their first shop. They appreciate the comprehensive and user-friendly FAQ section, which covers various topics and helps them navigate the app's features. The app's developers' commitment to providing an excellent user experience is evident in the well-designed FAQs and the exceptional customer support provided by Emily. Merchants highly recommend this app for its ease of use and great customer support.

  
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  CK: WhatsApp Chat & Abandoned

  Recover abandoned carts automatically with WhatsApp and increase your sales

  ⭐️ 5.0 (302 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are automated abandoned cart recovery using WhatsApp, WhatsApp chat and share button with customization options, automated order confirmation and shipping alerts, COD verification, and the ability to collect reviews seamlessly.

  By sending abandoned cart recovery messages through WhatsApp, merchants can significantly increase their conversion rates. This feature is automated, saving time and effort for the merchant. Additionally, sending order notifications, COD verification, and shipping confirmation through WhatsApp helps to increase trust in the merchant's brand.

  The WhatsApp chat feature allows customers to reach the merchant easily and get their questions answered, leading to instant purchases. This feature enhances customer support and improves the overall shopping experience.

  The app also offers multiple agent support, out of hours support, and an order CRM for WhatsApp Chat, providing merchants with the necessary tools to manage customer inquiries effectively.

  Overall, this app can help a merchant grow their business by increasing conversion rates, improving customer support, and enhancing trust in their brand.

  💬 What merchants say

  Individual users highlight the app's versatility and flexibility, noting that it can be used as a simple chat button or as a comprehensive cart recovery and marketing CRM. They also appreciate the accessible pricing, which accommodates businesses with fluctuating sales volumes. The app is praised for its effectiveness in recovering abandoned carts, with users highly recommending it. However, one user mentions that they did not like the automatic abandoned cart WhatsApp message being sent from an American number, as it felt strange for German customers. Overall, merchants find the app to be a valuable tool for recovering abandoned carts, with great support from the team.

  
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  WhatsApp Chat & Abandoned Cart

  All-in-one Whatsapp Marketing, Chatbots & Omnichannel Helpdesk to drive 25% revenue without ads.

  ⭐️ 5.0 (251 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The all-in-one Whatsapp Marketing, Chatbots & Omnichannel Helpdesk app offers several key features that can help a merchant grow their business. Firstly, the app allows for abandoned cart recovery, which can help recover lost sales by sending reminders to customers who have left items in their cart. Additionally, the app helps merchants build a list of WhatsApp subscribers, which can be used for upselling and cross-selling campaigns.

  The app also offers chatbot campaigns that can collect customer data, recommend products, and even create a WhatsApp shop. This can help merchants automate their marketing efforts and provide personalized recommendations to customers.

  Furthermore, the app provides omnichannel support, allowing merchants to engage with customers across multiple channels and automate responses to customer queries. This can help improve customer satisfaction and drive additional purchases.

  Overall, this app offers a comprehensive set of features that can help merchants drive revenue without relying on ads, making it an essential tool for any business looking to grow.

  💬 What merchants say

  Individual users highlight that Bitespeed is a game-changer in WhatsApp marketing, offering a range of features that streamline and enhance marketing efforts. The user-friendly interface is mentioned as a standout feature, making it easy to navigate and utilize the app's full potential. Users appreciate the prompt and efficient customer support provided by the Bitespeed team.

  Overall, merchants have a positive experience with Bitespeed. They find it to be a user-friendly and efficient software that captures customer concerns and promptly assists them with the required information. Users also appreciate the team's efforts and efficiency in providing assistance when needed. While it may require some time to learn and make the most of the app, users find it to be a valuable platform that simplifies their marketing efforts.

  
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  Chaty: WhatsApp & Chat buttons

  Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc

  ⭐️ 5.0 (186 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The Chaty app is an all-in-one chat button that allows customers to chat with the merchant through their preferred live chat messaging app. It supports over 20 chat buttons including WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, and more.

  By integrating Chaty into their website, merchants can increase sales conversions, generate leads, and improve client support all in one live chat button. Customers can easily reach the merchant through their preferred chat apps, including SMS and the call button.

  The app also offers customization options, allowing merchants to customize the chat widget's font, color, position, icons, and preset welcome messages. This helps create a personalized and cohesive brand experience for customers.

  Additionally, merchants can track and analyze customer interactions with the chat button using Google Analytics. This provides valuable insights into customer behavior and allows merchants to optimize their chat strategies accordingly.

  Overall, Chaty is a versatile app that enables merchants to provide seamless customer support, increase sales, and enhance the overall customer experience.

  💬 What merchants say

  Merchants highlight the ease of setup and the ability to offer customers a variety of communication options, such as Whatsapp and Messenger, as key benefits of the Chaty app. They also appreciate the app's versatility, user-friendly interface, and comprehensive features. Merchants find the customizable chat widgets, automated responses, and real-time messaging particularly useful for streamlining customer interactions and increasing conversions. The app's customer support is highly praised for being prompt, knowledgeable, and helpful. Overall, merchants recommend Chaty for its ability to enhance customer communication, improve satisfaction, and drive sales. Additionally, the free plan is recommended for small businesses, and merchants are encouraged to contact support for assistance in case of errors or issues.

  
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  Richpanel Customer Service CRM

  Ticketing & Support Help-Desk: Respond faster on live chat, email, Facebook, Instagram dm & SMS.

  ⭐️ 5.0 (105 reviews) From $29/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Richpanel is a helpdesk and self-service portal designed specifically for Shopify and Shopify Plus. It integrates with over 20 apps and unifies all customer support channels, allowing agents to resolve tickets faster without switching tabs. The app also includes a self-service portal that enables customers to instantly resolve common issues in real-time, reducing the workload for agents and boosting productivity.

  Key features of Richpanel include:

  1. Unified Helpdesk: Agents can manage customer support across all channels and apps in one screen, making it easy to provide efficient and seamless customer service.

  2. Smart Scheduling and Assignment: Merchants can manage their staff efficiently with smart scheduling and assignment features, ensuring that customer inquiries are handled promptly.

  3. Integration with 20+ Shopify Apps: Richpanel integrates with over 20 other Shopify apps, allowing for a seamless workflow and access to all the necessary tools in one place.

  4. Chat Campaigns: The app enables merchants to connect high-intent visitors with live chat agents using chat campaigns, improving customer engagement and conversion rates.

  5. Self-Service Portal: Customers can resolve repetitive queries immediately using the self-service portal, reducing the need for agent intervention and empowering customers to find solutions on their own.

  Overall, Richpanel helps merchants build customer loyalty by providing effortless and fast customer service, reducing workload, boosting productivity, and allowing agents to focus on converting more visitors.

  💬 What merchants say

  Based on the provided user reviews, merchants have highlighted the excellent customer service provided by Richpanel. One merchant mentions that even on the free plan, the customer service team goes above and beyond to assist with any issues. Another merchant appreciates the ability to have all the necessary information in one screen, making it easier to handle customer inquiries. Additionally, the support team is praised for their willingness to customize the app to suit specific business needs. However, one negative review mentions poor support and unresolved issues with the app.

  Overall, Richpanel is described as a great app with excellent customer service. Merchants recommend it highly and believe it is the best helpdesk/chat app available on the Shopify AppStore. The positive experiences with the support team and the ability to handle customer inquiries with ease are key highlights. However, it is important to note that one negative review mentions issues with support and functionality.
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  AI Experts Based on GPT

  Unlock Your E-Commerce Potential with AI-Powered Insights!

  ⭐️ 5.0 (100 reviews) Price: Free

  
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  QuickCEP:AI Sales Chatbot

  QuickCEP is AI tool beyond your imagination that helps you improve performance and support customers

  ⭐️ 5.0 (47 reviews) Price: Free

  🔍 Overview of features

  QuickCEP is an app that offers a range of solutions to help merchants grow their business. Its key features include an intelligent shopping guide BOT, marketing automation, omni-channel integration, and consumer insight.

  The intelligent shopping guide BOT allows merchants to interact with their customers through various social media channels, providing a personalized and interactive shopping experience. This feature includes rich preset interactive scene templates, making it easy for merchants to engage and guide their customers towards making a purchase.

  The marketing automation feature enables precise marketing reach by automating marketing campaigns across multiple channels such as email, Facebook, Instagram, Whatsapp, and more. It also provides a variety of marketing templates to help merchants create effective and engaging promotional content.

  The omni-channel integration allows merchants to centralize their marketing efforts and customer maintenance processes. This includes features like marketing pop-up, EDM (email marketing), SMS (text message marketing), SOP (standard operating procedures), and CDP (customer data platform). By integrating these channels, merchants can streamline their marketing strategies and reach a wider audience.

  Lastly, QuickCEP offers consumer insight tools that provide early warning of customer churn and insights into similar customer groups. This allows merchants to proactively address customer issues and target their marketing efforts towards specific customer segments, ultimately increasing customer unit price, GMV (gross merchandise value), and ROI (return on investment).

  Overall, QuickCEP is a comprehensive app that provides essential tools and features to help merchants optimize their marketing efforts, increase customer engagement, and ultimately grow their business.

  💬 What merchants say

  Merchants highlight that Quickcep has significantly improved their work efficiency by helping them analyze and understand customer needs, leading to better marketing strategies. The app also allows multiple customer service personnel to reply to messages simultaneously, which is highly beneficial. Users specifically mention the EDM marketing capabilities, noting that the arrival rate, click rate, and open rate have all improved significantly. Additionally, the statistical analysis provided by Quickcep is comprehensive. Merchants express their anticipation for the app to introduce SMS marketing soon. Overall, Quickcep is praised for its effectiveness in enhancing work efficiency, providing valuable marketing insights, and offering comprehensive statistical analysis.

  
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  Formilla Live Chat + Chatbot

  Live chat with real-time visitor monitoring and chatbots! Increase sales and improve support.

  ⭐️ 5.0 (41 reviews) Free plan available. 15-day free trial.

  🔍 Overview of features

  Formilla Live Chat is an app that offers real-time chat and chatbots to help merchants increase sales and improve customer support. By adding a "Chat with us" button to their website, merchants can provide immediate assistance to customers, who prefer live chat over phone and email.

  The app allows merchants to see visitors on their site in real-time and request to chat with them directly from the app. This feature helps merchants proactively engage with potential customers and convert them into sales.

  Formilla Live Chat also offers chatbot functionality, which can qualify leads 24/7 and market products automatically. This feature allows merchants to capture and nurture leads even when they are not available to chat.

  Additionally, the app provides mobile apps, enabling merchants to live chat with customers from anywhere in the world. This flexibility allows merchants to provide support and close sales on the go.

  Finally, Formilla Live Chat includes marketing popups to promote products in engaging ways and boost conversions. These popups can be used to highlight special offers, gather customer feedback, or provide personalized recommendations.

  Overall, Formilla Live Chat offers a comprehensive set of features to help merchants provide excellent customer support, increase sales, and engage customers effectively.

  💬 What merchants say

  Merchants highlight that Formilla is easy to set up and use. They appreciate the fast and effective support provided by the customer service team, such as Tony and Brooke, who help resolve any issues and assist with the installation process. Users find the live chat app to be very helpful in connecting with website visitors and answering their questions. They love the app's features and highly recommend it as a must-have for any website. Overall, merchants have a positive experience with Formilla, finding it user-friendly, effective, and filled with useful features. The customer support team receives praise for their assistance and prompt responses.

  
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  Rep AI: ChatGPT Sales Chatbot

  ChatGPT-powered chatbot converts traffic & sells more stuff—the sales channel of the future is here

  ⭐️ 5.0 (29 reviews) From $99/month. 30-day free trial.

  🔍 Overview of features

  The Rep AI chatbot is a powerful tool that can help merchants convert more traffic into buyers and provide excellent customer support. It uses Behavioral AI to analyze user behavior and convert more site visitors into buyers. With the help of Generative AI powered by Chat GPT, the chatbot can handle customer support questions and provide personalized conversations.

  One of the key features of Rep AI is its ability to recommend products conversationally. The chatbot can ask questions to understand the customer's preferences and find the right products for them. This personalized approach can greatly enhance the shopping experience and increase the likelihood of a purchase.

  Another important feature is the A/B testing capability. Merchants can test different conversational flows and optimize them for higher conversion rates and average order value. This allows merchants to continuously improve the performance of their chatbot and maximize its impact on sales.

  Additionally, Rep AI integrates seamlessly with popular Shopify apps like Gorgias, Klaviyo, Postscript, and Attentive. This ensures that the chatbot can work harmoniously with other tools and provide a comprehensive solution for merchants.

  Overall, Rep AI is a fast and easy-to-use chatbot that can help merchants increase sales, provide personalized experiences, and optimize their conversational flows for better results.

  💬 What merchants say

  Merchants highlight several key points about the Rep AI app. Firstly, they appreciate the ease of use and the positive impact it has on their business. The app's functionality, including its ability to track customer activity and proactively engage with customers at critical moments, is highly praised. Merchants also emphasize how the app empowers their customer support team by addressing basic questions and reducing their workload. The analytics dashboard is another standout feature that provides valuable insights for optimizing the website and enhancing the customer experience. In terms of results, merchants report that Rep AI has successfully resolved a high percentage of customer requests and generated substantial revenue on autopilot. The merchants also have high praise for the Rep AI team, describing them as attentive, responsive, and helpful in fine-tuning the chatbot's flows to suit specific needs. Overall, merchants highly recommend Rep AI, stating that it has transformed their customer service, improved conversion rates, and become a critical part of their tech stack.
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  CRM PLUS on LINE

  You can automate various LINE messages by using customer data such as abandoned checkout and more！

  ⭐️ 5.0 (25 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are:

  1. Integration with LINE: This app allows you to link your Official LINE Account with your Shopify store, enabling you to send various LINE messages to your customers.

  2. Customer segmentation: You can use Shopify customer tags to send targeted messages to specific audiences. For example, you can send messages only to new buyers, increasing customer engagement and retention.

  3. Automation: The app enables you to automate various LINE messages, including abandoned checkout reminders, restock notifications, and more. This automation saves you time and effort while keeping your customers informed and engaged.

  4. Social logins: For Shopify Plus users, this app also allows you to introduce LINE Login as a social login option on your online store. This can streamline the login process for customers and improve their overall shopping experience.

  5. Shopify Flow integration: With integration to Shopify Flow, you can create even more flexible delivery automation, enhancing the efficiency of your business operations.

  Overall, this app provides a powerful tool for leveraging the popularity and functionality of LINE messaging to grow your business, improve customer communication, and increase customer satisfaction.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight the app's excellent support and responsiveness. They praise the app for providing detailed and attentive support, helping with initial setup, Shopify Flow scenario configuration, and code editing. Users appreciate the quick response times and feel confident in using the app to provide a better experience for their customers. Even though some users have just started using the app for free, they express gratitude for the wonderful support they have received. Merchants also mention that while other apps may not always function as expected, the strong support provided by this app allows them to use it with confidence and indicates that they plan to continue using it for a long time.

  In summary, merchants have a highly positive impression of this app, primarily due to its exceptional support and responsiveness. Users appreciate the detailed and attentive assistance they receive, allowing them to set up and utilize the app effectively. The app's support is seen as reliable and trustworthy, giving merchants confidence in its long-term use. Overall, merchants highly recommend this app to others.

  
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  ZipChat | AI Sales Chatbot

  Zipchat helps increase visitors' conversions by engaging them 24/7. Our AI can boost sales and AOV.

  ⭐️ 5.0 (23 reviews) From $49/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  ZipChat is an AI-powered chatbot app that helps online merchants reduce customer support efforts and improve customer satisfaction. The app uses GPT-4 technology to provide instant responses and accurate product information to customers.

  The key features of ZipChat include:

  1. Conversational Chatbot: ZipChat allows customers to interact with an AI chatbot throughout their entire shopping experience. This means that customers can get immediate assistance and find the exact products they are looking for.

  2. Reduction in Bounce Rate and Abandoned Carts: By providing quick and efficient answers to customer queries, ZipChat helps reduce the bounce rate on the website and the number of abandoned carts. This ultimately leads to higher conversion rates and increased sales.

  3. Easy Set-up and Language Support: ZipChat can be set up in just 5 minutes without requiring any technical skills. Additionally, it supports over 95 languages, allowing merchants to cater to a global customer base.

  Overall, ZipChat is an effective tool for online merchants to enhance their customer support, improve user experience, and ultimately grow their business by increasing conversions and customer satisfaction.

  💬 What merchants say

  Merchants highlight several key features of the ZipChat app. Firstly, they appreciate the accuracy and reliability of the chatbot, which provides helpful and correct answers to customer queries, even interpreting images on the website. The app's ability to offer 24/7 self-service support in multiple languages is also praised, as it saves time and improves customer service efficiency. Merchants find the app easy to set up and appreciate its conversion tracking feature, which provides valuable insights into customer interactions. The self-learning capability of the app is another standout feature, allowing for continuous improvement and relevant customer interactions. Overall, merchants recommend ZipChat as a valuable tool for enhancing customer service and user experience, reducing the number of tickets and improving operational efficiency. They also appreciate the app's ability to recommend products accurately and its natural and seamless flow in conversations.
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  Sense WhatsApp

  Stay connected with customers via WhatsApp. Automate sales and customer service with Sense WhatsApp.

  ⭐️ 5.0 (19 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Sense WhatsApp is an app that helps merchants connect with their customers faster and more effectively through WhatsApp. With this app, merchants can send order updates and abandoned cart reminders via WhatsApp, reducing customer service inquiries and increasing sales. This feature allows for quick and efficient communication with customers, helping merchants stay connected and improve customer satisfaction.

  In addition, Sense WhatsApp provides live chat support with a customizable click-to-chat icon on the merchant's website. This enables merchants to offer real-time customer support and address any questions or concerns instantly.

  Another useful feature of Sense WhatsApp is the ability to quickly load messages from a list of templates. This saves time and effort for merchants who often send repetitive messages, such as order confirmations or shipping updates.

  Overall, Sense WhatsApp is a valuable app for merchants who want to enhance their customer communication, provide better customer service, and ultimately grow their business by increasing sales and customer satisfaction.

  💬 What merchants say

  Merchants highlight that the Sense WhatsApp app is excellent and extremely easy to use. They mention that it saves them a lot of time and recommend downloading it. Users appreciate the affordable price and find the app very helpful, describing it as a must-have for any store. The option to send messages to customers who have abandoned their carts is seen as a genius feature by users, and they express gratitude for it. Overall, merchants have a great experience with the app, as it helps them sort out customers with abandoned carts and allows them to easily contact customers who have already made purchases.

  
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  Chatway ‑ Live Chat & Helpdesk

  Live chat & helpdesk app to provide live chat customer support. Live chat with your store's visitors

  ⭐️ 5.0 (15 reviews) Price: Free

  🔍 Overview of features

  Chatway is a live chat app that allows merchants to engage, personalize, and deliver exceptional customer service. The app offers several important features that can help a merchant grow their business.

  Firstly, Chatway enables merchants to easily engage with prospects and customers through prompt customer service via live chat. This allows them to address concerns and provide immediate assistance, leading to improved customer satisfaction and loyalty.

  Additionally, the app allows for proactive assistance to new visitors by making recommendations and offers based on their past live chat conversations or the pages they've visited in the store. This personalized approach can help increase sales and conversions.

  Chatway also offers the ability to assign agents to specific conversations and scale up complicated issues through live chat. This ensures that customer queries are efficiently handled and resolved.

  Furthermore, the app provides a breezy live chat experience by offering easy content and file sharing within the chat, allowing for improved customer support.

  Lastly, Chatway allows merchants to monitor chats, assign them to support agents in a single click, and view conversation history to get the full picture before responding. This helps in providing a seamless and efficient customer service experience.

  Overall, Chatway's features can help a merchant enhance their customer service, personalize interactions, and ultimately grow their business by improving customer satisfaction and increasing sales.

  💬 What merchants say

  Based on the user reviews, merchants have mixed opinions about this app. Some users mention that the app still needs work, indicating that there may be some bugs or issues that need to be addressed. However, many merchants appreciate the great customer service provided by the app's team, expressing their gratitude. Overall, it seems that while there may be room for improvement, the app's customer service is a standout feature for users.

  
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  Message Mate Texting Platform

  Two way messaging with customers. Texting is the preferred way to provide amazing customer support.

  ⭐️ 5.0 (15 reviews) $25/month. 14-day free trial.

  🔍 Overview of features

  The most important features of this app are two-way messaging with customers and the ability to text from various platforms such as Shopify's admin, POS, email, cellphones, helpdesk software, and business messaging platforms like Slack or Teams.

  This app allows customers to easily text the merchant for customer support, which is the preferred method of communication for both customers and businesses due to its speed, simplicity, and convenience compared to calls, emails, and live chat. It solves the problem of waiting in a browser for live chat updates and enables follow-up even after the customer has left the store.

  Additionally, the app offers features such as auto replies, CSAT scores, and review requests to enhance customer support. It also includes a compliance engine to ensure that the merchant is only texting customers who are interested.

  By providing a seamless texting experience and enabling communication from various platforms, this app helps merchants improve their customer support and ultimately grow their business by enhancing customer satisfaction and engagement.

  💬 What merchants say

  Merchants highlight several key features of the Message Mate Texting app. They mention that it is easy to use and seamlessly integrates with Shopify. The customer service is highly praised for being fast and responsive, with the support team providing quick assistance. Merchants appreciate that the app allows for instant communication with customers through text messages, making it convenient for both parties. The ability to respond directly from their phone is also highlighted as a major benefit. Overall, merchants highly recommend Message Mate Texting, emphasizing its ease of use, effective customer support, and the positive impact it has on customer satisfaction and response times.
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  Xena AI Chatbot and Live Chat

  Reach out to visitors, start conversations, let chatbot do Product Recommendations on autopilot 24/7

  ⭐️ 5.0 (15 reviews) Price: Free

  🔍 Overview of features

  The Xena app is an AI-powered live chat app designed specifically for e-commerce businesses. It addresses the common challenges of repetitive customer queries and delayed responses, which can result in lost sales. By instantly handling customer support and product inquiries, Xena improves customer satisfaction and increases sales.

  The app leverages GPT-4 and your store's data to deliver personalized customer interactions. This means that Xena can recommend products tailored to your customer's interests, providing a more personalized shopping experience. This feature can significantly boost customer satisfaction and loyalty.

  Xena offers two main roles: a sales assistant and a support agent. With the sales assistant role, you can train the chatbot to recommend products based on your preferences. This allows you to have more control over the recommendations made to your customers. The support agent role, on the other hand, allows you to train the chatbot to handle the most common FAQs, reducing the burden on your customer support team.

  Additionally, Xena provides 24/7 live chat support and responds to customer inquiries within seconds. This ensures that your customers receive prompt assistance whenever they need it. Xena also gives visitors the option to choose whether they want to talk to a human, providing them with flexibility and a personalized experience. Overall, Xena can help merchants grow their business by improving customer satisfaction, increasing sales, and reducing the workload of their support team.

  💬 What merchants say

  Based on the user reviews, merchants have highlighted several key points about the Xena app. Firstly, they appreciate the exceptional customer service provided by the support team, noting their responsiveness and cooperation. Merchants also mention the passion and dedication of the developers in creating a sales assistant that meets their needs. They appreciate how Xena is constantly evolving and improving, with regular updates and new features based on user feedback. The trustworthiness of the app is also mentioned, with merchants finding Xena to be reliable and dependable in addressing any concerns or issues promptly. Overall, merchants are impressed with Xena's commitment to user satisfaction and believe that the app has great potential for future growth and value.

  
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  Kustomer

  Get a complete view of your customers’ order data directly within the Kustomer Timeline.

  ⭐️ 5.0 (13 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Kustomer app offers a holistic view of your customers across channels and integrates with Shopify to bring in order data. This integration allows you to keep customers updated on order status, refunds, and cancellations through shortcuts and automations.

  The most important features of the app include the ability to pull Shopify order data and view or search for it within Kustomer. This gives you a full view of your customer's orders, allowing you to provide better customer service and support.

  Additionally, you can refund or cancel an order directly from the Kustomer Timeline, saving you time and streamlining your workflow. You can also leverage shortcuts to dynamically populate messages with unique order data, making your communication with customers more personalized and efficient.

  The app also offers chatbot templates that automatically provide customers with status updates, further enhancing the customer experience.

  Overall, the Kustomer app can help a merchant grow their business by providing a complete view of their customers' order data and enabling them to deliver better customer service and support.

  💬 What merchants say

  Based on the user reviews, merchants highlight the following about the Kustomer + Shopify integration:

  - The integration allows merchants to see customer communication and Shopify order information in one timeline, making it easy to track customer interactions and order details.
  - The app provides a customizable environment, allowing merchants to deliver unique customer experiences and integrate the Shopify data with their own platforms.
  - Kustomer helps in tracking customer service efforts, preventing emails and social media messages from getting lost.
  - Merchants appreciate the flexibility and customizable options offered by Kustomer.
  - The app is seen as a customer-focused platform that offers a better solution than other platforms like Zendesk.

  Overall, users have a positive experience with Kustomer + Shopify integration. It is praised for its ease of use, ability to track customer interactions, and flexibility in delivering unique customer experiences. Merchants recommend Kustomer for its customer-focused approach and customizable options.

  
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  Extendons Whatsapp Integration

  Quick Whatsapp Integration App help to enhance order on WhatsApp with multiple product details

  ⭐️ 5.0 (13 reviews) From $3.99/month. 10-day free trial.

  🔍 Overview of features

  The Quick Whatsapp Integration App is a powerful tool for merchants looking to enhance their business through WhatsApp integration. The app allows customers to easily initiate orders on WhatsApp without any hesitation. By displaying the "sell on WhatsApp" button on multiple pages such as products, collections, and carts, merchants can provide a seamless ordering experience for their customers.

  One of the standout features of the app is the ability to add an official WhatsApp business contact number, ensuring potential customers have a secure and reliable means of communication. Additionally, merchants can customize the order on WhatsApp button's text color and display it as an attractive popup on specific products and collections, further enhancing the customer's shopping experience.

  The app also offers a quick and easy negotiation process with customers, thanks to the secure WhatsApp chat feature. This allows merchants to personalize their communication and compose prefilled messages for customers, streamlining the ordering process.

  Overall, the Quick Whatsapp Integration App empowers merchants to increase their orders and enhance customer satisfaction through seamless WhatsApp integration and personalized communication.

  💬 What merchants say

  Merchants highlight the convenience and effectiveness of this app for their e-commerce businesses. They appreciate the feature that allows customers to send their cart to WhatsApp, making the purchasing process easier. One merchant specifically mentions the exceptional support team, who not only provided assistance but also added a feature to meet their specific needs. The merchant expresses gratitude for the support and patience of the team, stating that they are extremely satisfied with the app. Overall, merchants highly recommend this app, praising its functionality and the helpfulness of the support team.
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  Brevi Chat, Live or Later

  Powerful live chat with ChatGPT that drives sales and instantly handles questions when you cannot.

  ⭐️ 5.0 (11 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Brevi Chat is a powerful live chat app that offers a range of features to help merchants grow their business. One of the key features is its ease of use, allowing merchants to get started quickly and close every possible sale. The app enables live chat with customers, but also offers the option for automated, custom chat messages to keep shoppers informed and satisfied.

  The app also seamlessly integrates with email marketing providers, allowing merchants to target and automate chats to boost sales. Additionally, Brevi Chat allows for customization, enabling merchants to handle customer questions instantly even when they are unavailable.

  Another important feature of Brevi Chat is its ability to showcase product reviews, which can help build trust and credibility with customers. The app also provides quick responses for questions on order status, delivery tracking, shipping, and returns, all directly from the chat window.

  Brevi Chat offers flexibility by allowing merchants to connect with shoppers anytime, from any device. It also provides SMS text and email notifications, ensuring that merchants never miss a message from a store visitor.

  Overall, Brevi Chat is a comprehensive live chat app that offers powerful features right from day one, helping merchants engage with customers, boost sales, and provide excellent customer service.

  💬 What merchants say

  Merchants highlight the excellent customer support provided by Brevi Chat, with the app's ability to notify and fix any problems being particularly praised. The SMS notification feature is also appreciated, as it allows for quick and responsive communication with customers. Additionally, merchants mention that the app helps to reduce the number of phone calls they miss and improves overall customer communication. Overall, users highly recommend Brevi Chat as an effective and helpful Shopify app for improving customer support and streamlining communication processes.

  
• 

  Conversagent: GPT Assistant

  AI Shopping Assistant: Boost sales, increase customer satisfaction, and reduce effort.

  ⭐️ 5.0 (10 reviews) Free plan available. 21-day free trial.

  🔍 Overview of features

  The AI Shopping Assistant app, Conversagent, is a powerful tool that can help merchants grow their business by automating chat interactions with customers. With its GPT-powered technology, Conversagent can answer customer questions 24/7, improving conversions and streamlining the customer journey to purchase.

  One of the key features of Conversagent is its ability to engage each individual customer with tailored interactions, making the shopping experience more personalized and enjoyable. Setup is also simple, as no external knowledge base is required. The app can find answers to customer questions from product and store information, saving merchants time and effort.

  Conversagent offers a plug and play setup, meaning no coding is required to integrate it into a merchant's website. It can be used in embedded mode to deliver influential sales messaging to all website visitors, or as a pop-up chatbot to streamline the purchase journey.

  Additionally, the app provides the ability to view chat history and summary analytics, giving merchants valuable insights into customer interactions and preferences.

  Overall, Conversagent is a valuable app for merchants looking to automate customer interactions, improve conversions, and provide a personalized shopping experience.

  💬 What merchants say

  According to merchants, Conversagent is highly praised for its ease of setup and its ability to answer a wide range of questions about products, shipping, and return policies. Users highlight its automatic information gathering feature, which allows the app to provide instant answers to customer inquiries. Merchants are optimistic about the potential of Conversagent to improve conversions and enhance the overall customer experience on their site. Overall, merchants appreciate the app's functionality, speed, and potential to drive sales.

  
• 

  TextYess: AI WhatsApp Chatbot

  TextYess increases your store's Conversion Rate with an AI Shopping-Assistant on WhatsApp.

  ⭐️ 5.0 (7 reviews) $99/month. 7-day free trial.

  🔍 Overview of features

  TextYess is an app that helps eCommerce brands improve revenue through SMS marketing. The app allows merchants to send conversational SMS campaigns and seamlessly integrate SMS marketing into their store.

  The most important features of TextYess include SMS Campaigns and Automation Flows, Text-to-Buy, Import Segments, and Advanced Segmentation.

  SMS Campaigns and Automation Flows allow merchants to improve sales by achieving a high return on advertising spend (ROAS). This feature enables targeted messaging and personalized automation to engage customers and drive conversions.

  The Text-to-Buy feature is a powerful tool that allows customers to purchase products by simply replying to an SMS. This frictionless purchasing process can significantly increase sales and streamline the customer experience.

  Import Segments allows merchants to effortlessly import Shopify segments for targeted SMS campaigns. This feature helps ensure that the right messages are sent to the right audience, improving customer loyalty and driving sales.

  Advanced Segmentation allows merchants to precisely segment their audience for tailored messaging. This feature ensures that customers receive relevant and personalized SMS campaigns, increasing engagement and boosting sales.

  Overall, TextYess is a valuable app for eCommerce brands looking to leverage SMS marketing to improve revenue, increase customer loyalty, and drive conversions.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight the remarkable capabilities of the TextYess platform in streamlining their work processes and elevating customer experiences. They mention that the platform provides smoother and more engaging interactions, resulting in a significant improvement in conversion rates. Merchants emphasize that TextYess AI is invaluable and not just a tool, but a game-changer for their business. They recommend giving TextYess AI a try to boost efficiency, enhance customer experiences, and drive up conversion rates.

  In summary, the overall sentiment towards TextYess AI is highly positive. Merchants express that the platform brings about a seismic shift in their work processes, streamlining them to perfection. They highlight the remarkable capabilities of TextYess AI in improving conversion rates and elevating customer experiences. Merchants recommend the platform wholeheartedly and emphasize its value as a game-changer for businesses.
• 

  SmartBot‑AI Chatbot

  Advanced AI-powered SmartBot: Enhance sales, elevate satisfaction, and streamline operations

  ⭐️ 5.0 (7 reviews) Free plan available

  🔍 Overview of features

  The most important features of SmartBot are its advanced AI-powered capabilities and its ability to enhance sales, elevate customer satisfaction, and streamline operations for merchants.

  With SmartBot, merchants can provide instant support to their customers, delivering personalized shopping experiences that can help skyrocket sales. The chatbot allows visitors to effortlessly search for products and receive tailored recommendations in real-time, improving the overall shopping experience and increasing the likelihood of conversion.

  Additionally, SmartBot optimizes the post-sales journey by enabling customers to conveniently check their order status whenever they desire. This helps to reduce customer inquiries and improve customer satisfaction.

  Other key features of SmartBot include effortless integration with Shopify in just a few clicks, the ability to customize the chat widget to match the store's branding, and the potential for personalized product recommendations within the chat. The app is also available in over 100 languages, making it accessible to a wide range of customers.

  Overall, SmartBot can help merchants grow their business by providing a seamless and personalized shopping experience, improving customer satisfaction, and automating post-sales services.

  💬 What merchants say

  Merchants have positive things to say about this app. One user highlights the app's ease of use and intuitive interface, making it simple to navigate and set up. Another merchant mentions the app's robust features and customization options, allowing them to tailor it to their specific business needs. Users also appreciate the app's customer support, with one merchant noting that the team was responsive and helpful in addressing their inquiries. Overall, merchants are satisfied with the app's functionality and its ability to streamline their business operations. They highly recommend it to other Shopify store owners looking for a reliable app to enhance their store's functionality and improve customer experience.

  
• 

  SaleSmartly：Omnichannel chat

  Aggregate your omnichannel chat sessions with one interface that lets you quickly serve your custome

  ⭐️ 5.0 (6 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  SaleSmartly-Smart Sales is an app that offers multi-channel chat management and automated marketing services to help merchants increase their sales. The app integrates with popular messaging platforms such as Messenger, WhatsApp, Instagram, Line, Telegram, Email, Slack, and WeChat, allowing merchants to reach their customers through various communication channels.

  One of the key features of SaleSmartly is its multi-channel chat integration, which enables merchants to manage all their customer conversations in one place. This streamlines communication and ensures that no inquiry or sales opportunity is missed.

  The app also provides automated marketing capabilities, offering dozens of automation and robot templates. Merchants can set up automated campaigns to engage with customers, send personalized messages, and drive conversions.

  SaleSmartly's intelligent customer service feature ensures that there is always someone available to assist customers. With 24/7 customer service, merchants can provide support and answer inquiries promptly, leading to improved customer satisfaction and loyalty.

  Additionally, SaleSmartly offers real-time translation, allowing merchants to communicate with customers in different languages effortlessly. This feature eliminates language barriers and enables merchants to cater to a global customer base.

  Finally, SaleSmartly provides data analysis tools that track session statistics and analyze the effectiveness of daily sessions. Merchants can gain insights into customer behavior, identify trends, and make data-driven decisions to optimize their sales strategies.

  Overall, SaleSmartly-Smart Sales is a comprehensive app that combines multi-channel chat management, automated marketing, intelligent customer service, real-time translation, and data analysis to help merchants enhance their sales and grow their business.

  💬 What merchants say

  根据用户评价，SaleSmartly是一个非常棒的应用程序，受到了用户的好评。用户们喜欢它的易用性，无论是初学者还是高级用户都可以轻松设置和使用。他们特别喜欢SaleSmartly的实时聊天功能，这使他们能够与客户建立更好的联系。用户还提到了自动化和邮件营销功能，表示他们正在尝试使用这些功能来提升业务。另外，用户还赞扬了SaleSmartly的多渠道集成和微信小程序端的便利性，这使得团队成员可以在一个面板上共同操作并相互回复客户，大大提高了效率。总的来说，用户们认为SaleSmartly是一款非常好用的聊天插件，并给予了高度评价。

  
• 

  Heyday ‑ Chat & FAQ Automation

  Respond to your customers in real time with FAQs. Sell more through the power of conversational AI.

  ⭐️ 5.0 (5 reviews) From $49/month. 14-day free trial. Additional charges may apply.
• 

  PulseChat ‑ AI Sales Chatbot

  PulseChat: Skyrocket your sales with the latest GPT-4 Powered AI assistant - instantly.

  ⭐️ 5.0 (5 reviews) From $14/month. 7-day free trial.

  🔍 Overview of features

  The most important features of the PulseChat app are:

  1. GPT-4-Powered AI Assistant: The app utilizes the latest GPT-4 technology to provide intelligent and efficient customer support. This AI assistant can seamlessly replace human customer service, operating 24/7 in over 100 languages.

  2. Instant Responses and Order Tracking: PulseChat offers instant responses to customer queries, reducing waiting times and ensuring a smooth shopping experience. It can also assist with order tracking, helping customers stay informed about their purchases.

  3. Product Recommendations: The AI assistant can provide personalized product recommendations based on customer preferences and browsing history. This feature can help merchants increase their average order value (AOV) by suggesting relevant and appealing products.

  4. Effortless Integration: PulseChat can be easily integrated into any store with just one click. This ensures a hassle-free setup process for merchants.

  5. Brand Personalization: The chatbot's responses can be customized to match the merchant's brand voice and tone. This allows for a consistent and on-brand customer experience.

  6. Chat Monitoring: Merchants can monitor all chat conversations with customers at any time. This feature provides valuable insights into customer interactions and allows for continuous improvement of the AI assistant's performance.

  By leveraging the GPT-4-powered AI assistant provided by PulseChat, merchants can enhance their customer support capabilities, increase sales, and improve customer satisfaction by offering instant responses, personalized recommendations, and efficient order tracking in multiple languages.

  💬 What merchants say

  Individual users highlight the quality of responses from PulseChat, praising the AI's ability to pick up information as soon as a page is added. Users appreciate the ability to edit replies, add links, and fine-tune chat responses. The app is described as a game changer, saving time and boosting revenue. Users also highlight the ease of setup, with one user mentioning that it only took two clicks to activate the app. The correction feature is also praised, as it allows users to easily update information and train the chatbot directly through the app. Overall, users highly recommend PulseChat for its quality responses, time-saving features, and ability to boost revenue.
• 

  WooChat WhatsApp Marketing

  WooChat Marketing Automation on WhatsApp to Boost Conversion and Sales

  ⭐️ 5.0 (5 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  WooChat Marketing Automation is an app that can greatly benefit a merchant's business by boosting conversion and sales through WhatsApp marketing. The app offers several important features to help achieve this:

  1. Abandoned Cart Recovery: WooChat allows merchants to retarget customers who have abandoned their carts or viewed a product but didn't add it to the cart. This feature helps recover lost sales and increase conversion rates.

  2. Confirmation and Conversion Notifications: Merchants can send Cash on Delivery (COD) and prepaid conversion notifications to reduce returns. This helps in increasing customer trust and confidence in making purchases.

  3. Recommendation Engine: WooChat integrates deeply with Shopify stores to build a recommendation engine. This allows merchants to provide personalized recommendations to customers, increasing the chances of reordering and boosting revenue.

  4. Reordering Follow-ups: Merchants can send timely reordering follow-up messages to customers, encouraging repeat purchases and increasing customer retention.

  5. Shared Inbox: The app provides a shared inbox, which allows merchants to efficiently manage and respond to customer conversations. This helps turn conversations into sales and provide excellent customer service.

  Overall, WooChat Marketing Automation is a powerful tool for merchants looking to leverage WhatsApp marketing to grow their business. It helps recover lost sales, reduce returns, increase reordering, and improve customer engagement, ultimately driving revenue growth.

  💬 What merchants say

  Merchants who have used this app highlight its ease of use and prompt customer service. They appreciate being able to automate their store with WhatsApp and the ability to retarget customers using WhatsApp journey messages. The customer service is highly praised, with users describing it as awesome and too good. Overall, merchants recommend this app as the only one needed to automate their store with WhatsApp.

  
• 

  Facebook Chat Flux

  Increase Sales & Conversions With Real-Time Facebook Chat

  ⭐️ 5.0 (4 reviews) Price: Free

  🔍 Overview of features

  The Facebook Chat Flux app is a powerful tool for increasing sales and conversions by allowing merchants to easily integrate Facebook Chat with their store. With this app, customers can reach out to the merchant at any time by simply clicking the messenger icon on the site, making it convenient for customers to ask questions or seek assistance.

  One of the key features of the app is the ability to customize the chat widget to match the store's style and branding. This ensures a seamless and cohesive experience for customers.

  Additionally, the app works perfectly across all devices, including desktop, laptop, tablet, and smartphone. This means that customers can easily reach out to the merchant regardless of the device they are using.

  By using Facebook Chat Flux, merchants can not only increase sales and conversions but also get to know their customers better. This allows them to tailor their sales messages and strategies to better meet their customers' needs and preferences. Overall, this app provides a simple and effective way for merchants to connect with customers and drive growth for their business.

  💬 What merchants say

  Merchants appreciate the clean design and functionality of this app for Facebook Messenger integration. They find it simple and easy to use, and appreciate the various customization options available, such as changing the bubble shape. Users also highlight the app's usefulness in allowing customers to have conversations without calling in, and appreciate that it is free to use. Overall, merchants find this app to be a great addition to their Shopify store, providing a convenient and user-friendly way to engage with customers through Facebook Messenger.

  
• 

  Ochatbot: AI Chatbot & Support

  Ochatbot is an AI Chatbot that increases revenue, lifts AOV, and decreases support tickets.

  ⭐️ 5.0 (4 reviews) Free plan available

  🔍 Overview of features

  The most important features of Ochatbot are its AI chatbot capabilities, product recommendations and abandoned cart features, in-depth customer insights and KPI reports, unlimited integrations, and guaranteed fully managed plans.

  The AI chatbot engages shoppers throughout their shopping journey, providing personalized assistance and answering their questions. This helps shoppers find what they're looking for, purchase additional products, and reduces the need for contacting support.

  The product recommendations and abandoned cart features help increase revenue and lift the average order value. Ochatbot suggests relevant products to shoppers and offers easy add-to-cart options, encouraging them to make additional purchases.

  The in-depth customer insights and weekly KPI reports provide valuable data to the merchant. This allows them to understand customer behavior, preferences, and trends, enabling them to make data-driven decisions to grow their business.

  The app also offers unlimited integrations with third-party systems, such as live chat and CRM, allowing seamless integration with existing tools and systems.

  Lastly, Ochatbot offers guaranteed fully managed plans with dedicated NLP engineers, ensuring that the app is effectively implemented and optimized for the merchant's specific needs, providing a high level of support and expertise.

  💬 What merchants say

  Merchants highlight the ease of setup and use of the Ometrics Ochatbot app. They appreciate the helpful and friendly support staff who quickly resolve any issues. The personal touch provided by the app is seen as indispensable in selling, especially for startups who may not have the resources for live chat. Merchants note that using Ochatbot has resulted in higher conversion rates and increased sales. They also mention a reduction in support and sales questions. Overall, merchants highly recommend Ometrics Ochatbot for its effectiveness in increasing sales and its responsive and supportive team.

  
• 

  DeskMoz ‑24x7 Live Chat Agents

  Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!

  ⭐️ 5.0 (4 reviews) From $199/month. 10-day free trial. Additional charges may apply.

  🔍 Overview of features

  DeskMoz is an app that provides managed live chat agents who can answer your customers' sales and support questions in real-time 24/7. With a team of over 200 highly experienced live chat agents, DeskMoz offers omnichannel customer support through live chat, email, and social media.

  One of the key features of DeskMoz is its fully managed in-house team of professional e-commerce live chat agents. These agents are fully trained and can be deployed on your store within 48-72 hours. They can handle a wide range of customer inquiries, including order tracking, modification, replacement, and refund requests.

  DeskMoz also offers a free highly customizable live chat software and setup, making it easy for merchants to integrate live chat functionality into their online stores. This allows for seamless communication with customers and helps to improve customer satisfaction.

  By providing round-the-clock live chat support, DeskMoz can help merchants enhance their customer service and increase customer satisfaction. This can lead to improved customer loyalty, higher conversion rates, and ultimately, business growth.

  💬 What merchants say

  Merchants highlight that this app provides real, professional support and works in synergy with their staff. They are fully satisfied with the app, the support, and the new colleagues it provides. They appreciate that it offers 24/7 live chat agents, which are real human beings, making it a unique feature compared to other live chat software apps on Shopify. The fact that the app has a free plan is also praised. Merchants believe that this app is super helpful in dealing with visitors on their Shopify stores and are excited to use its features.

  Overall, merchants find this app to be a valuable solution for their businesses. They appreciate the real-time support and the ability to interact with live chat agents. The free plan and unique features make it stand out from other live chat software apps on Shopify. They believe it will be helpful in engaging with visitors on their stores and are looking forward to utilizing its features.
• 

  PulseChat ‑ AI Chatbot

  PulseChat: Skyrocket your sales with the latest GPT-4 Powered AI assistant - instantly.

  ⭐️ 5.0 (3 reviews) Free plan available. 7-day free trial.

  🔍 Overview of features

  The most important features of PulseChat are:

  1. GPT-4-Powered, 24/7 Customer Support in 100+ languages: The app offers an intelligent chatbot powered by GPT-4, allowing merchants to provide instant and seamless customer support in over 100 languages. This ensures that language barriers are eliminated and customers can receive assistance at any time.

  2. Effortless integration with your store: PulseChat can be easily integrated into your Shopify store with just one click. This means that you can quickly set up the chatbot and start offering instant responses to your customers.

  3. Personalize your chatbot to suit your brand: Merchants have the ability to customize the chatbot to align with their brand identity. This ensures that the chatbot provides a consistent and personalized experience to customers, enhancing brand loyalty.

  4. Edit chatbot responses for the perfect tone: PulseChat allows merchants to edit the chatbot's responses to ensure that they match the desired tone and style. This helps in maintaining a professional and cohesive communication with customers.

  5. Monitor all chats with your customers: The app provides a feature to monitor all chats with customers, giving merchants the ability to review and analyze customer interactions. This helps in identifying areas for improvement and optimizing the customer support experience.

  By using PulseChat, merchants can enhance their customer support capabilities, provide instant assistance in multiple languages, boost sales, and create happy customers.

  💬 What merchants say

  Merchants are extremely impressed with the quality of responses from PulseChat. They love that the AI is able to pick up information as soon as a page is added and that they have the ability to edit any reply, adding links or additional details. Users are finding that this app is a game changer in terms of saving time and boosting revenue. They are excited to see how it will continue to perform in the future.

  Overall, users are highly satisfied with PulseChat. The app is praised for its efficient and accurate responses, which have proven to be a valuable time-saving tool for merchants. The ability to customize replies with links and additional information is also highly appreciated. PulseChat is seen as a game changer in terms of improving productivity and increasing revenue.

  
• 

  Whatsmart WhatsApp Buy Button

  Whatsmart is an easy WhatsApp chat button and buy button with automated product information.

  ⭐️ 5.0 (3 reviews) $0.99/month. 14-day free trial.

  🔍 Overview of features

  Whatsmart is an app that provides an easy chat system for customers by adding a WhatsApp chat button to your Shopify store. The app offers advanced parameters such as gradient colors and a button with dynamic product information. It also allows you to include the standard WhatsApp button on other pages and move the WhatsApp button up to avoid obstructing other sticky buttons.

  By integrating Whatsmart into your store, you can enhance customer communication and provide a seamless shopping experience. The WhatsApp chat button enables customers to easily reach out to you with any inquiries or concerns, leading to improved customer satisfaction. The inclusion of product information on the chat button allows customers to quickly access details about specific products, making it easier for them to make purchasing decisions.

  Additionally, Whatsmart offers customization options, allowing you to merge the chat button's color with your store's theme design. This ensures a cohesive and visually appealing appearance that aligns with your brand.

  Overall, Whatsmart helps merchants grow their business by facilitating customer engagement, streamlining communication, and providing a user-friendly shopping experience.

  💬 What merchants say

  Individual merchants highlight the ease of customization and effectiveness of the app. They appreciate the ability to design the WhatsApp button to their liking, including its position and color. The support team is highly praised for their prompt and helpful responses, quickly resolving any issues that arise. Merchants find the app to be great, awesome, and worth the price.

  Overall, merchants are highly satisfied with this WhatsApp app. They find it to be customizable, effective, and easy to use. The support team is praised for their fast and helpful responses, ensuring a smooth experience for merchants. The app is considered worth the price and is recommended by users.
• 

  Prime FAQ And Help Center

  Streamline customer service with our all-in-one widget! FAQs, order tracking, Whatsapp, Contact Form

  ⭐️ 5.0 (3 reviews) Price: Free

  🔍 Overview of features

  The Prime FAQ Help Center app offers an all-in-one solution to streamline customer service for merchants. With features like FAQs, order tracking, contact options, WhatsApp live chat, and social channels, this app enhances the customer experience and saves time and money.

  By integrating FAQs into the widget, merchants can provide instant answers to frequently asked questions, reducing the need for customer support tickets and freeing up valuable time. The order tracking feature simplifies the process for customers, allowing them to easily track their orders without having to reach out to customer service.

  The addition of WhatsApp live chat and contact forms provides instant communication options, allowing customers to reach out for support or inquiries quickly. This helps improve customer satisfaction and enhances the overall shopping experience.

  Moreover, the app includes a dedicated FAQ page, which not only improves the store's credibility but also boosts SEO by providing valuable content for search engines to index.

  With its easy installation process and prebuilt FAQ content, the Prime FAQ Help Center app is a straightforward and effective solution for merchants looking to upgrade their customer service and improve their online store.

  💬 What merchants say

  Merchants highlight the ease of installation and use of the Prime FAQ app. They appreciate the prebuilt FAQs that save them time and the ability to customize the widget to match their store's branding. The support team is highly praised for their quick responses and helpfulness in answering inquiries. Overall, merchants find that the app helps them cut down on repetitive customer support questions and provides a convenient all-in-one widget for customers to get the help they need. The order tracking feature is also mentioned as a valuable addition that simplifies the merchant's job.

  
• 

  LunaChat Conversion AI ChatBot

  Ensure 24/7 customer support with AI chatbot. Answer customer queries & improve your conversion

  ⭐️ 5.0 (3 reviews) From $15/month. 3-day free trial.

  🔍 Overview of features

  The most important features of this AI chatbot app are its ability to provide 24/7 customer support, answer customer queries using natural language, and recommend products to customers.

  By offering round-the-clock customer support, the app ensures that visitors to the merchant's website can get their questions answered and receive assistance even when the merchant is not available. This can lead to improved customer satisfaction and increased conversion rates.

  The app's natural language processing capabilities allow it to understand and respond to complex queries, providing accurate and helpful information to customers. This can help build trust and credibility with customers, ultimately leading to more sales.

  Additionally, the app can recommend products that are a perfect fit for customers based on their needs and preferences. This personalized recommendation feature can greatly enhance the customer experience and increase the likelihood of a purchase.

  Other notable features of the app include a visual dashboard for tracking sales and conversions, the ability to view all conversations between the AI chatbot and customers, a plug and play setup that requires no coding or technical skills, and the ability to customize the welcome message, widget position, and text color.

  Overall, this AI chatbot app can help a merchant grow their business by providing 24/7 customer support, improving conversion rates through personalized recommendations, and automating customer service tasks to save costs and reduce bounce rates.

  💬 What merchants say

  Based on the user reviews, merchants highlight the effectiveness and efficiency of this app. They appreciate the chatbot feature, which quickly delivers responses and helps to delegate customer support tasks. Users also mention that the app has greatly improved their conversion rates, with one merchant mentioning an increase from 2% to 4% in a short period of time. The app is described as intuitive and time-saving, making it a valuable tool for their business. Overall, merchants are grateful to the developer for creating a well-thought-out and effective app that has positively impacted their online stores.
• 

  Hello24: WhatsApp Shop+Chatbot

  List & market your products on WhatsApp, deploy WhatsApp chatbots & boost your sales!

  ⭐️ 5.0 (3 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Hello24's WhatsApp Shop and Chatbot is a powerful app that can help merchants grow their business by leveraging the popularity of WhatsApp. The app allows merchants to list and market their products from their Shopify store directly on WhatsApp, reaching millions of potential customers instantly.

  One of the key benefits of this app is that it can rapidly grow revenue by listing products from Shopify on WhatsApp. By sharing personalized product catalogs to customer groups, merchants can achieve the best ROI on their marketing spends. This targeted approach can help drive more sales and increase revenue.

  Additionally, the app offers automation through AI chatbots, reducing customer support costs. Merchants can automate most of their customer queries, providing quick and efficient support to their customers. This not only saves time and resources but also enhances the overall customer experience.

  Furthermore, the app provides the ability to smartly recover abandoned carts by offering instant discounts. This feature can help merchants recover potentially lost sales and boost their conversion rates.

  Overall, Hello24's WhatsApp Shop and Chatbot is a valuable tool for merchants looking to expand their reach, increase sales, and improve customer support through the power of WhatsApp.

  💬 What merchants say

  Merchants highlight the smooth and hassle-free integration process of this app, as well as its intuitive user interface that makes customization easy. They appreciate the ability to send targeted and automated WhatsApp messages, which helps to engage customers and inform them about new products and promotions. Users have experienced an increase in sales, improved customer satisfaction, and a reduction in support ticket volume. The WhatsApp shop feature and automatic order placement are also praised for their usefulness. The app's customer support team is highly regarded for their quick resolution of queries and guidance throughout the process. Overall, merchants recommend this app for its ability to list and market product catalogs, segment customers, and send personalized retargeting messages on WhatsApp.

  
• 

  Manifest Multi‑Chat Messenger

  Chat Support System with multiple Social Media Integration

  ⭐️ 5.0 (3 reviews) $3.99/month. 3-day free trial.

  🔍 Overview of features

  The Chat Support System with multiple Social Media Integration app is a powerful tool for merchants to provide support to their customers on their favorite social media channels. With over 15+ social media platforms integrated, including popular ones like Whatsapp, Facebook Messenger, and Instagram, merchants can easily connect with their customers and provide real-time assistance.

  The app offers easy and automatic integration with customization options, allowing merchants to tailor the chat button to match their brand's look and feel. This ensures a seamless user experience for customers and reinforces the merchant's brand identity.

  In addition, the app boasts accelerated loading times, ensuring a smooth and efficient experience for both the merchant and their customers. This is especially important as it allows for unlimited visitors without compromising the speed and performance of the chat support system.

  By utilizing this app, merchants can enhance their customer support capabilities and engage with their customers on multiple social media platforms. This level of accessibility and convenience can help merchants build stronger relationships with their customers, increase customer satisfaction, and ultimately grow their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight the app's responsive and helpful customer support team. They appreciate the quick responses and effective problem-solving. Users also mention the app's cost-effectiveness and its ability to integrate with various networks, making it easy to solve communication problems with customers. The design and layout of the app are praised, with users finding it beautiful and easily customizable. One user even mentions a support member reaching out to fix an interface error they hadn't noticed, demonstrating exceptional customer support. Overall, merchants highly recommend the app for its functionality, design, and excellent customer support.
• 

  Desku ‑ Helpdesk & Live Chat

  Unify Customer Communication | Retain More Customers | Market, Sell & Support OS For Merchants

  ⭐️ 5.0 (2 reviews) From $9/month. 7-day free trial.

  🔍 Overview of features

  Desku is a customer experience platform designed to help fast-growing ecommerce merchants convert and retain more shoppers. By unifying support conversations, orders, social comments, and DMs into one customer ticket view, Desku allows merchants to easily manage and respond to customer inquiries.

  One of the key features of Desku is the ability to promote products through WhatsApp and email campaigns directly within the same dashboard. This allows merchants to efficiently market and sell their products to a wider audience.

  Desku also offers an AI-powered messaging platform that automates customer support through WhatsApp and Facebook chatbots. This feature helps merchants streamline their support processes and provide quick and accurate responses to customer inquiries.

  Additionally, Desku allows merchants to view, edit, and cancel Shopify orders without leaving the customer view, providing seamless order management.

  Finally, Desku provides full customer context before answering inquiries, including order and conversation history. This feature enables merchants to provide personalized and informed responses, enhancing the overall customer experience.

  Overall, Desku helps merchants grow their business by improving customer communication, automating support processes, and providing a centralized platform to market, sell, and support their products.

  💬 What merchants say

  Merchants highlight the excellent customer support provided by Desku, with the team being responsive and helpful in fixing any issues. They also appreciate the good email deliverability and the polished and professional UI. The upcoming integrated chatbot feature is seen as a valuable addition. Merchants value Desku as their primary communication tool, allowing them to have all their communication in one place. They highly recommend the app and appreciate the regular upgrades that enhance its functionality. Overall, Desku is praised for its customer support, ease of use, and the convenience it brings to managing customer communication.
• 

  AI WhatsApp‑Chat Link

  Boost customer engagement across platforms with Tindra: WhatsApp Link

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  Retentia: WhatsApp Link is a versatile app that helps merchants boost customer engagement across platforms. By generating short links for WhatsApp communication, this app allows merchants to strengthen customer connections and personalize their store's communication.

  One of the key features of Retentia: WhatsApp Link is its seamless integration with popular social media networks such as Facebook, Twitter, Instagram, YouTube, TikTok, and Twitch. This makes it simple for merchants to include the WhatsApp link in their social media posts or profiles, reaching a wider audience and increasing the chances of customer engagement.

  By using Retentia: WhatsApp Link, merchants can experience the convenience of higher open rates. Personalized communication through WhatsApp can make customers feel more connected to the brand and more likely to engage with the store. This can lead to increased customer loyalty, repeat purchases, and ultimately, business growth.

  Overall, Retentia: WhatsApp Link is a powerful tool for merchants looking to enhance their customer engagement strategies and grow their business.

  💬 What merchants say

  Merchants highlight the convenience and ease of use of this app, particularly in generating short links for communication with customers. They appreciate the integration with popular social media platforms like Facebook, Twitter, and Instagram, which makes it easier to connect with customers. Some merchants also appreciate the additional functionality of integrating with CHATGPT to help answer customer questions. Overall, merchants highly recommend this app for its simplicity and usefulness in enhancing communication with customers.

  
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  OnlyWeb WhatsApp Inquiry Icon

  Our app is designed to help you easily integrate a WhatsApp chat button onto your store.

  ⭐️ 5.0 (2 reviews) $4.99 one-time charge

  🔍 Overview of features

  The Sticky WhatsApp Icon app is a powerful tool that allows store owners to easily add a WhatsApp chat button to their website. With this app, merchants can customize the position, size, and color of the WhatsApp icon to match their brand's aesthetic perfectly.

  One of the key features of the app is its mobile-friendliness, ensuring that customers can easily contact the store owner from their smartphones. This is especially important considering that more and more customers are shopping on mobile devices.

  Additionally, the app allows merchants to control the look and feel of their WhatsApp chat button, giving them the ability to fully customize its appearance.

  By integrating a WhatsApp chat button onto their store, merchants can provide a convenient and efficient way for customers to reach out and communicate with them. This can enhance customer satisfaction, improve customer service, and ultimately drive business growth.

  💬 What merchants say

  Merchants who have used this app highlight its effectiveness in increasing their order flow and sales. One user mentioned a 20% increase in their orders, while another experienced a significant 37% boost in sales. They also find the app easy to use and appreciate its usefulness in integrating WhatsApp into their ecommerce business. Overall, merchants are pleased with the app's performance in driving sales and improving their business.
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  Artu‑ GPT4 AI Chatbot (FREE!)

  Artu is a Multichannel, GPT-4 Powered AI Chatbot. Artu provides 24/7 Customer & Sales Support.

  ⭐️ 5.0 (2 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of Artu, the Multichannel, GPT-4 Powered AI Chatbot, are its ability to provide 24/7 customer and sales support, its multichannel support across platforms like Shopify, Instagram, WhatsApp, Email, and Facebook, and its quick and easy setup that requires no technical skills.

  With Artu's 24/7 customer and sales support, merchants can ensure that their customers always have someone available to assist them, improving customer satisfaction and reducing bounce rates. The multichannel support allows businesses to reach customers through various platforms, maximizing their reach and engagement.

  The quick and easy setup of Artu makes it accessible to merchants of all technical skill levels, eliminating the need for extensive setup processes or coding knowledge. This saves time and resources for merchants, allowing them to focus on other aspects of their business.

  Additionally, Artu has the ability to automatically transfer conversations to human agents when needed, ensuring that more complex inquiries or specific customer needs can be addressed by a human representative. This improves the overall customer experience and provides a personalized touch when required.

  Overall, Artu can help a merchant grow their business by providing efficient and effective customer support, expanding their reach through multichannel support, and streamlining their operations with quick and easy setup.

  💬 What merchants say

  Merchants highlight that Artu greatly improves their Shopify store's performance by providing quick and accurate product information, reducing customer confusion, and ultimately increasing conversions and boosting sales. They appreciate that it is an excellent tool to answer customer questions and speed up the purchasing process, saving them time that they can dedicate to growing their business. Overall, merchants are very satisfied with the results and find that Artu significantly enhances their overall customer experience.

  
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  AI WhatsApp‑Product Reviews

  Engage your customers and build strong social proof by asking for reviews through WhatsApp and AI.

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are the ability to ask for reviews through WhatsApp and the AI-assisted, customizable templates. By utilizing the innovative WhatsApp review feature, merchants can witness a surge in customer engagement and gather authentic reviews. WhatsApp's exceptional open rates make it effortless to solicit reviews and boost customer engagement. The AI-assisted templates provide convenience and customization options, allowing merchants to easily create and send personalized review requests with just a click.

  This app helps a merchant grow their business by establishing credibility with their customers through social proof. Displaying authentic reviews from satisfied customers can build trust and encourage potential customers to make a purchase. By utilizing WhatsApp as a review platform, merchants can take advantage of its high open rates to increase the chances of customers responding to review requests. The convenience of the AI-assisted templates and click-to-send functionality saves time and effort for the merchant, allowing them to focus on other aspects of their business. Overall, this app helps merchants boost customer engagement, gather valuable reviews, and enhance their credibility to drive business growth.

  💬 What merchants say

  Merchants highlight the high open rate of WhatsApp compared to email, which makes it easy to communicate with customers. They also appreciate that the app saves time and processes quickly. Users find the app very useful and recommend it to others, mentioning that they have tried multiple apps and found this one to be the best and easiest to use. One merchant specifically mentions that Retentia is a game-changer for Shopify merchants, as it helps build social proof and increase customer engagement. The customizable templates and dynamic variables make it easy to personalize review requests and gather authentic reviews. Overall, merchants find the app to be highly effective in improving communication with customers and generating positive reviews, making it a valuable tool for Shopify businesses.

  
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  Embedded Chat

  Social Chat Integration For Your Store In Seconds

  ⭐️ 5.0 (2 reviews) From $3/month. 15-day free trial.

  🔍 Overview of features

  The Embedded Chat app allows merchants to easily integrate social chat rooms into their Shopify store. This app provides a quick and simple way for visitors to communicate with the merchant and with each other through group chat rooms.

  The most important features of this app are:
  1. Social Chat Rooms: The app allows merchants to add social chat rooms to their store, creating a more interactive and engaging experience for visitors. This can help build a sense of community around the store and encourage customers to stay longer on the site.
  2. Real-time Feedback: Embedded Chat provides real-time feedback from visitors, giving merchants valuable insights into what their customers think and like about their site. This feedback can be used to make improvements and tailor the shopping experience to meet customer needs.
  3. Increased Traffic: By offering a chat feature on their site, merchants can attract more visitors and increase traffic to their store. The ability for customers to communicate with each other can create a buzz around the store and encourage word-of-mouth marketing.

  Overall, Embedded Chat can help a merchant grow their business by enhancing communication with customers, gaining valuable feedback, and driving more traffic to their store.

  💬 What merchants say

  Based on the provided reviews, merchants highlight the app's fantastic support team that goes above and beyond to help them create an amazing website. They mention the fully functional and customizable chat boxes that are easy to manage. One user specifically mentions that the app was easy to install, taking less than a minute, and the support provided was efficient and complete without requiring additional information. They highly recommend the app and appreciate its effectiveness and the prompt assistance from the support team.

  Overall, merchants are extremely satisfied with this app. They appreciate its ease of installation and the efficient support provided. The app's functionality, including customizable chat boxes, is highly praised. The support team is described as fantastic and willing to go above and beyond to ensure the merchant's website looks amazing. The app is highly recommended by users who have experienced its benefits firsthand.
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  Oct8ne ‑ Live chat & Chatbot

  Oct8ne - Live chat, Chatbot and Visual Messaging with Catalog Integration

  ⭐️ 5.0 (2 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  Oct8ne is an app that offers live chat, chatbot, and visual messaging capabilities with catalog integration. It allows merchants to show products to their customers through human agents, chatbots, or messaging channels like WhatsApp Business API, Facebook Messenger, and Instagram.

  The most important features of Oct8ne are:

  1. Visual support: Merchants can share images and videos of their products directly within the chat, allowing customers to have a visual understanding of the products they are interested in.

  2. Integrated catalog: The app seamlessly integrates with the merchant's product catalog, making it easy to showcase and discuss specific products with customers during the chat.

  3. Increase conversion rate optimization (CRO): Oct8ne claims to increase the CRO of a business by up to 30%, helping merchants convert more visitors into paying customers.

  4. Reduce cart abandonment: By providing real-time assistance and visual support, Oct8ne helps reduce cart abandonment rates by up to 33%.

  5. Increase average purchase ticket: With the ability to showcase and discuss products in detail, Oct8ne helps merchants increase the average purchase ticket by 60%.

  6. Chatbot with 24/7 support: The app offers a chatbot feature that can be configured without any coding knowledge. It provides round-the-clock support to customers, saving time and resources for the merchant.

  By utilizing Oct8ne, merchants can enhance their customer experience by providing visual support, personalized recommendations, and instant assistance, ultimately leading to higher conversion rates, increased average purchase value, and reduced cart abandonment.

  💬 What merchants say

  La maggior parte dei commercianti che hanno recensito questa app si sono entusiasti del suo impatto sul loro modo di gestire i clienti. Un utente ha sottolineato che l'app ha completamente cambiato il loro approccio alla gestione dei clienti su tutte le piattaforme, permettendo loro di automatizzare i processi ripetitivi e di vendere direttamente ai clienti tramite chat. Altri utenti hanno evidenziato la facilità d'uso dell'app e l'efficacia del suo sistema di supporto clienti. Nel complesso, i commercianti sembrano apprezzare l'app per la sua capacità di semplificare la gestione dei clienti e migliorare l'efficienza delle vendite.

  
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  bitChat WhatsApp Inbox & CS

  Build deeper relationships with customers through WhatsApp. Unlimited agents + chatGPT Integrations

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  The bitChat app is a powerful tool for merchants looking to leverage WhatsApp for their e-commerce communication needs. With bitChat, merchants can compile their sales, marketing, and customer support activities into a single WhatsApp number, streamlining their communication process.

  One important feature of bitChat is its native integration with Shopify, allowing merchants to view Shopify orders and recommend products to customers without leaving the bitChat dashboard. This integration saves time and improves efficiency by keeping all important information in one place.

  Additionally, bitChat allows merchants to share their WhatsApp inboxes with their team, enabling seamless collaboration and ensuring that all customer inquiries are handled promptly.

  The app also offers a customizable WhatsApp widget that allows customers to discover the merchant's business directly from their website, increasing visibility and engagement.

  Furthermore, bitChat is integrating with chatGPT, an AI assistant, to provide co-pilot support for customer service. This integration will enhance customer support capabilities, allowing merchants to provide faster responses and deliver a better customer experience.

  Overall, bitChat empowers merchants to build deeper relationships with customers through WhatsApp, streamline their communication processes, and provide excellent customer support, all of which are essential for growing their business.

  💬 What merchants say

  Merchants highlight the app's usefulness and recommend it to those struggling with managing customer service agents. They emphasize that the app saves time by using AI to help find the right sentence, provides faster responses, and makes communication more efficient. Overall, merchants find the app very useful and highly recommend it for improving their customer service operations.

  
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  Atlasmic Live Chat & Helpdesk

  Live chat, inbound marketing, and analytics - everything for a successful e-commerce business.

  ⭐️ 5.0 (2 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  The most important features of Atlasmic are live chat, inbound marketing, and analytics.

  The live chat feature allows merchants to connect with their visitors in real-time, helping to solve problems and improve the customer experience. This can lead to increased customer satisfaction and loyalty, ultimately driving revenue growth.

  The inbound marketing feature allows merchants to capture leads and replies via a contact form, even when they are offline. This ensures that no potential customer interaction is missed, helping to generate more leads and ultimately increase sales.

  The analytics feature provides insights into customers' browsing history and viewed products, as well as the ability to check order status. This information can help merchants understand customer behavior and preferences, enabling them to personalize their marketing efforts and improve the overall customer experience.

  Overall, Atlasmic is a simple yet powerful helpdesk solution that can benefit businesses at all stages of growth. By providing self-service tools for customers, improving the customer experience, and offering valuable analytics, Atlasmic can help merchants grow their business and increase revenue.

  💬 What merchants say

  Merchants are highlighting the deep integration of Atlasmic with Shopify and its ease of use. They appreciate the app's ability to help their shops grow and mention the excellent support provided by the Atlasmic team. Users also mention the modern design of the live chat app and its great integration with Shopify, allowing them to see customer contacts and orders while responding to inquiries. The app's appearance on the store is also praised. Overall, merchants highly recommend Atlasmic for its seamless integration, user-friendly interface, and aesthetic appeal, which have contributed to the growth and success of their businesses.

  
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  WhatsApp King | צ'אט בעברית

  ספקו שירות לקוחות מהיר ואיכותי לקהל שלכם, עם צ'אט וואטסאפ מרשים ופשוט לתפעול המותאם לעברית!

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  The highlighted app is a customer service tool that allows merchants to provide fast and quality support to their customers through WhatsApp chat. The app offers several key features that can help a merchant grow their business:

  1. Easy customization: The app can be easily customized to match the store's design and language, ensuring a seamless and personalized customer experience.

  2. Quick and personal support: By integrating WhatsApp chat into the store, merchants can offer real-time and personalized support to their customers, enhancing the overall customer service experience.

  3. Full control of texts: Merchants have complete control over the texts in the chat window, allowing them to tailor the app to their store's language and marketing tone.

  4. Multi-channel communication: The app enables starting a conversation within the store and continuing it on WhatsApp, giving merchants full access to the customer's phone number for efficient customer service and quick responses.

  5. Multiple WhatsApp numbers: The app can be adapted to multiple WhatsApp numbers, giving merchants the flexibility to decide whether to answer personally or from the business account.

  6. Hebrew language support: The app is specifically designed for Hebrew-speaking customers, supporting right-to-left writing and providing support in Hebrew through a dedicated support team.

  By leveraging the app's features, merchants can provide fast and personalized customer service, reduce customer hesitation, and ultimately improve customer satisfaction and loyalty, leading to business growth.

  💬 What merchants say

  המשתמש ערך את האפליקציה על פי יכולות התרגום לעברית ועל העובדה שהיא חינמית. הוא גם הדגיש את היכולת לעשות שינויים לפי הגרפיקה של החנות שלו ואת היכולת לדבר עם לקוחות בקלות. בסך הכול, המשתמש התרשם מהאפליקציה ותיאר אותה כפועלת חלק ופשוטה לשימוש.

  רקע כללי - המשתמשים נהנים ממערכת תרגום לעברית ומכך שהאפליקציה חינמית. הם גם מעריכים את היכולת לבצע שינויים ולדבר עם לקוחות בקלות. המשתמשים מתרשמים מפעולת האפליקציה ומוצאים אותה חלקה וקלה לשימוש.

  
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  AI WhatsApp‑Chat Link

  Boost customer engagement across platforms with Tindra: WhatsApp Link

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  Tindra: WhatsApp Link is a versatile app that helps merchants boost customer engagement across platforms. By generating short links for WhatsApp communication, merchants can personalize their store's communication with customers and experience higher open rates.

  One of the most important features of the app is its seamless integration with popular social media networks such as Facebook, Twitter, Instagram, YouTube, TikTok, and Twitch. This allows merchants to easily include the WhatsApp link in their social media posts or profiles, expanding their reach and making it convenient for customers to reach out to them.

  By using Tindra: WhatsApp Link, merchants can strengthen their customer connections and create a more engaging shopping experience. The personalized communication through WhatsApp can lead to increased customer satisfaction and loyalty. Additionally, the app's integration with various social media platforms helps merchants reach a wider audience and drive more traffic to their store.

  Overall, Tindra: WhatsApp Link is a powerful tool that can help merchants grow their business by enhancing customer engagement and expanding their online presence.

  💬 What merchants say

  Merchants highlight that this app is nice and easy to use, with one user recommending it to all sellers. They appreciate the inclusion of CHATGPT, as it helps solve many questions. The ability to generate short links for WhatsApp and seamlessly integrate them with social media platforms like Facebook, Twitter, and Instagram is highly praised, making communication with customers effortless. Overall, merchants highly recommend this app for its user-friendly interface and the convenience it provides in connecting with customers across various channels.

  
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  mojo

  Give your customers the best post purchase experience by reaching out to them via WhatsApp.

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  Mojo is an app that allows merchants to enhance their post-purchase experience by reaching out to customers via WhatsApp. This app offers several important features that can help a merchant grow their business.

  Firstly, merchants can easily set up and personalize post-purchase funnels to maximize customer loyalty. By engaging with customers on WhatsApp, merchants can guarantee high open rates and interaction rates, ensuring that their messages are not ignored or deleted like traditional email funnels.

  Secondly, Mojo allows merchants to talk to their customers in a more personal and friendly manner, creating a relationship similar to that of a best friend. This personalized approach can help build trust and loyalty among customers, leading to repeat purchases and positive word-of-mouth.

  Additionally, merchants can quickly set up campaigns based on customers' previous behavior. This targeted approach helps to engage customers in a more meaningful way, increasing the chances of generating sales and delivering unique value.

  Furthermore, Mojo enables merchants to create segments for clustering customers based on advanced data points. This segmentation allows for more targeted communication, ensuring that customers receive relevant messages and offers.

  Lastly, the app allows merchants to provide personalized support and quickly reply to messages that lead to sales. This level of customer service can greatly enhance the overall customer experience and contribute to business growth.

  In summary, Mojo offers features such as personalized post-purchase funnels, friendly communication, targeted campaigns, customer segmentation, and personalized support. By utilizing these features, merchants can grow their business by increasing customer loyalty, generating more sales, and delivering a unique and exceptional post-purchase experience.

  💬 What merchants say

  Merchants highlight that mojo is a game changer for their business, allowing them to take their post-purchase flows and sales campaigns to a whole new level. They appreciate being able to reach customers not only via email or SMS, but also through WhatsApp, providing them with updates and offers. The ability to have 1:1 conversations with customers has been helpful for product development and customer service teams. Merchants also praise the app for its integration with Shopify and the ability to build message flows with segmentation using order and customer data. They are happy with the ongoing support, feedback, and new ideas provided by the developers. Overall, merchants highly recommend mojo for its effectiveness in utilizing the WhatsApp API and its outstanding support.

  
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  IntelliAssist Marketing Suite

  Convert more visitors to customers on Facebook, Instagram, Whatsapp, Google, Youtube and website.

  ⭐️ 5.0 (2 reviews) Free plan available. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  IntelliAssist is an app that can help merchants convert more visitors into customers on various platforms including Facebook, Instagram, Whatsapp, Google, YouTube, and their website.

  The app achieves this by enhancing customer engagement and personalization through the use of a chatbot. With IntelliAssist, customer queries from all these platforms are shown in a centralized dashboard, making it easier to manage and respond to them.

  The app utilizes AI algorithms to automatically resolve 50% to 90% of these queries, saving the merchant time and effort. The chatbot also provides personalized engagement based on the customer's buying history, further enhancing the customer experience.

  IntelliAssist also offers an in-built CRM that allows the merchant to manage customer data and re-engage them through channels like Whatsapp and email. The CRM uses AI-based segmentation to provide smart targeting and messaging, increasing the chances of converting leads into customers.

  Overall, IntelliAssist can help a merchant grow their business by improving customer engagement, automating query resolution, and providing personalized experiences across multiple platforms.

  💬 What merchants say

  Merchants appreciate the versatility and effectiveness of Intelliassist. They highlight its chatbot feature, which is available across various platforms such as Shopify, Facebook, Instagram, and WhatsApp, providing round-the-clock assistance. The GPT-powered product assist is also highly praised by users. The app's popup with CRM and campaign capabilities is seen as a valuable tool for managing customer relationships and running successful marketing campaigns. Additionally, merchants find the one-click checkout with a sticky cart feature to be convenient and efficient. Overall, Intelliassist is described as quietly impressive, offering a comprehensive and powerful solution for merchants to enhance customer engagement and streamline the purchasing process on their Shopify stores.

  
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  Close AI Assistant

  Easily create in 3 steps your ChatGPT AI chatbot for your website with the Close Assistant.

  ⭐️ 5.0 (1 review) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Close Assistant app offers an easy and efficient way to create an AI chatbot for your website in just three simple steps. With this app, you can train your Virtual Assistant on all the answers by entering code or uploading knowledge base documents.

  One of the most important features of Close Assistant is its ability to enhance the customer experience by providing an AI chatbot that chats just like a real person. This can help merchants improve their customer support and engagement, as the chatbot can provide instant answers to customer questions in more than 50 languages, 24/7.

  Additionally, Close Assistant is easy to integrate with Shopify, allowing merchants to have the chatbot up and running on their website within minutes. By automating routine work and saving the support team's valuable time, this app can help businesses streamline their operations and focus on more important tasks. Overall, Close Assistant can be a valuable tool for growing a business by improving customer support, increasing efficiency, and enhancing the customer experience.

  💬 What merchants say

  The app seems to be highly appreciated by merchants for its time-saving capabilities and efficient customer support. Users highlight that it has significantly reduced the time and effort required to handle customer questions, allowing for prompt responses. The ease of installation and user-friendly interface are also mentioned as positive aspects, making it accessible and convenient for both the ecommerce owner and the customer. Overall, merchants find this app to be a great tool for improving customer service and streamlining communication processes.

  
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  TextChat — Live Chat via Text

  ⭐️ 5.0 (1 review) $19/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  TextChat is a powerful app that combines live chat and SMS capabilities to help merchants effectively communicate with their customers. With TextChat, merchants can easily manage conversations with shoppers, responding to their queries and providing real-time assistance.

  One of the key features of TextChat is its ability to increase sales by 33%. By offering live chat support, merchants can engage with customers at the moment of purchase, addressing any concerns or questions they may have. This personalized and immediate assistance can help to build trust and confidence, ultimately leading to higher conversion rates.

  Another advantage of TextChat is its cost-effectiveness. Unlike traditional live chat apps that require the assistance of live agents, TextChat allows merchants to handle all conversations by themselves. This eliminates the need for additional customer service costs, making it an ideal solution for small businesses or merchants operating on a tight budget.

  Overall, TextChat provides a seamless and efficient way for merchants to engage with their customers, resulting in increased sales and improved customer satisfaction.

  💬 What merchants say

  Merchants highlight the simplicity and convenience of this app, as it allows them to easily interact with customers directly from their phone without the need to install an additional app. The app uses text messages, providing an instant solution for customer communication. One merchant even mentions making a sale shortly after using the app. Overall, merchants appreciate the app's effectiveness in streamlining customer interactions and facilitating sales.
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  MAQ AIO: WhatsApp Chat Button

  MAQ AIO: WhatsApp Chat Button will add WhatsApp icon, Phone Number, WeChat etc as floating menu.

  ⭐️ 5.0 (1 review) Free plan available. 7-day free trial.

  🔍 Overview of features

  The MAQ AIO: WhatsApp Chat Button app is a simple and easy-to-use tool that allows merchants to integrate major social media messaging apps into their store. With this app, merchants can display different chat options to their website visitors, including WhatsApp, Email, Call, Facebook Messenger, Skype, Line, WeChat, Snapchat, Telegram, and Live Chat.

  The most important features of this app are its responsive WhatsApp icon or button, which improves customer experience, and its ability to increase customer engagement through all major social media platforms. By providing multiple chat options, merchants can cater to the preferences of their customers and make it easier for them to connect and communicate.

  Additionally, the app is very easy to install and uninstall without any coding required, making it accessible to merchants of all technical levels. Furthermore, the ability to receive the visitors' page when initiating chats allows merchants to have more context during conversations and provide personalized assistance.

  Overall, the MAQ AIO: WhatsApp Chat Button app can help a merchant grow their business by enhancing customer experience, increasing customer engagement, and providing a convenient and efficient way for customers to connect and communicate.

  💬 What merchants say

  Merchants highlight the simplicity and ease of use of the WhatsApp Chat and Call button app. They appreciate how easy it is to install in their store and recommend it as a chat app.

  
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  Click2Chat ‑ WhatsApp/others

  Let customers reach you with a click. Convenient ways to engage can delight more customers to buy.

  ⭐️ 5.0 (1 review) $4.50/month. 14-day free trial.
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  Channels ‑ web calls and ivr.

  Get your number and build your own contact center in 5 minutes with the Channels app!

  ⭐️ 5.0 (1 review) From $29/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Channels app is a powerful tool for merchants looking to improve their customer experience and connect with their customers in real time. With this app, you can quickly set up your own contact center and business phone system in just 5 minutes.

  One of the key features of the Channels app is the ability to get a business number from over 60 countries, making it easy for anyone to connect with you. This global reach can help expand your customer base and attract customers from around the world.

  Another important feature is the ability to keep recordings and history of calls. This ensures that no important details are lost and allows you to easily refer back to previous conversations when needed.

  The app also allows you to set up IVR (Interactive Voice Response) to connect customers with the right agent, improving efficiency and ensuring a smooth customer experience.

  Additionally, you can record your calls and download them for future reference or training purposes.

  Overall, the Channels app provides the necessary tools to enhance customer communication, streamline processes, and ultimately help a merchant grow their business by providing a better customer experience.

  💬 What merchants say

  Based on the provided user review, the merchant mentions that the app has better performance compared to EasyCall. However, the merchant has not used the app enough to provide a detailed comment on its features or functionality. The highlight of the review is the excellent customer service provided by the app. The merchant plans to update their review in the future with more information.

  Overall, the app seems promising with its better performance compared to a competitor. The highlighted aspect of the app is the exceptional customer service, which is crucial for merchants seeking reliable support. However, without further information on the features and functionality of the app, it is difficult to provide a comprehensive assessment.
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  Abandoned Cart,Chat+Broadcast

  Increase store revenue by Abandonment cart recovery, WhatsApp bot, live chat and send broadcast.

  ⭐️ 5.0 (1 review) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Hublle.io is a powerful app that can help merchants increase their store revenue and automate their business processes. The app offers several key features that can contribute to the growth of a business.

  One important feature is the ability to recover abandoned carts with smart campaigns. This can help merchants recapture lost sales by sending targeted messages to customers who have left items in their cart without completing their purchase.

  Another valuable feature is the ability to set up a custom chatbot and live chat on Whatsapp. This allows customers to easily shop, track their orders, and even replace orders directly through Whatsapp. This level of convenience and accessibility can help improve customer satisfaction and drive more sales.

  Hublle also offers a COD confirmation and conversion flow, which can help reduce the rate of return to origin (RTO) for cash on delivery orders. By integrating with payment gateways, merchants can convert COD orders to prepaid orders, streamlining the payment process and reducing the risk of returns.

  Additionally, the app enables automated shipping updates and the collection of product reviews on Whatsapp. This can help merchants provide timely updates to customers and gather valuable feedback to improve their products and services.

  Lastly, Hublle offers live chat and the ability to send smart bulk messages to customers. This allows merchants to engage with their audience, provide personalized assistance, and send targeted promotions to drive more sales.

  Overall, Hublle.io provides a comprehensive set of features to help merchants increase revenue, automate processes, and improve customer satisfaction, ultimately contributing to the growth of their business.

  💬 What merchants say

  Merchants who have used the Hublle app for Shopify highlight its effectiveness in improving customer support and increasing sales. One user mentions being amazed by the app's features, particularly the Abandonment cart recovery module and the custom chatbot, which has taken their support to the next level by answering FAQs and handling return and exchange requests. The merchant also appreciates the quick response from the app's support team in solving any deployment issues. Overall, merchants are happy with the Hublle app and consider it the best Whatsapp API platform in the market.

  
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  Consolto Video Chat

  Video-chat focused sales app that turns your website into a highly personalized sales channel.

  ⭐️ 5.0 (1 review) From $10/month. 7-day free trial.

  🔍 Overview of features

  Consolto is a video-chat focused sales app that can help merchants increase sales by offering personalized remote meetings with customers. The app combines video conferencing, appointment scheduling, live chat, and a CRM into one cohesive tool that can be integrated seamlessly into the merchant's website.

  One of the most important features of Consolto is its video and audio call functionality, which allows customers to easily connect with the merchant by simply clicking a button. No downloads are required, making it convenient for both the merchant and the customer.

  The app also offers a live chat feature, enabling real-time communication with customers. This allows the merchant to address customer inquiries, provide personalized assistance, and make customers feel valued.

  Additionally, Consolto allows merchants to easily manage appointment requests. Even when the merchant is not available for an instant call, customers can request appointments, ensuring that no potential sales opportunities are missed.

  By providing a highly personalized and interactive sales experience within the merchant's own online store, Consolto helps merchants build stronger customer relationships, increase customer satisfaction, and ultimately drive sales growth.

  💬 What merchants say

  This merchant is highly impressed with the app, describing it as having "so much functionality" that they find it unbelievable. They commend the developers for doing a "really really good job" and appreciate the regular updates that are released. Overall, this merchant is blown away by the app and expresses their satisfaction in a positive and enthusiastic tone.
• 

  Tap2Chat ‑ WhatsApp/others

  Let customers reach you with a click. Convenient ways to engage can delight more customers to buy.

  ⭐️ 5.0 (1 review) $4.50/month. 14-day free trial.

  🔍 Overview of features

  Click2Chat is a Shopify app that allows customers to easily reach you through popular messaging services like WhatsApp, Telegram, and Viber. By adding a floating button on your website, customers can initiate a chat with you in just one click.

  The app offers several key features that can help merchants grow their business. Firstly, the ability to customize the look and feel of the buttons allows you to match your branding and create a seamless customer experience. Additionally, Click2Chat supports multiple accounts from the same messaging service, enabling you to manage customer inquiries more efficiently.

  By providing convenient ways for customers to engage with your business, Click2Chat can help increase customer satisfaction and drive more sales. Customers are more likely to make a purchase when they can easily reach out for support or ask questions about products. With a simple installation process, Click2Chat offers an accessible solution for merchants looking to enhance their customer communication and boost conversions.

  💬 What merchants say

  This user highlights the simplicity and ease of use of the app. They appreciate its functionality in allowing merchants to easily call, SMS, or communicate through various messaging platforms like WhatsApp and Telegram. The user finds the app to be great for those who are looking for a simple widget to streamline communication with customers.

  Overall, the app is praised for its simplicity and effectiveness in facilitating communication with customers. Merchants find it easy to use and appreciate its various features like call, SMS, and messaging integration. The app is seen as a valuable tool for improving customer communication and engagement.
• 

  ShopDeputy ‑ Smart GPT Chatbot

  Use the power of GPT technology to provide round-the-clock customer support.

  ⭐️ 5.0 (1 review) Price: Free

  🔍 Overview of features

  The GPT-powered chatbot app is a valuable tool for merchants looking to provide round-the-clock customer support. The app's chatbot is designed to offer instant responses to customer inquiries, allowing merchants to offer 24/7 customer service while maintaining low costs.

  One of the key features of the app is that the chatbot automatically learns from the content of the store, including products, categories, and pages. This means that it can engage with customers on a wide range of topics, including questions about products, deliveries, returns, and more. By letting the chatbot handle basic customer queries, merchants can free up their team to concentrate on more complex issues, enhancing productivity and saving time.

  Additionally, the chatbot is capable of understanding and speaking multiple languages, making it a versatile tool for merchants serving customers from different regions. The app also allows merchants to add additional documents to the bot's database, ensuring that it has access to up-to-date information about products and policies.

  Finally, the app provides the ability for customers to rate the bot's answers, and for merchants to review the chat history. This allows merchants to continuously improve the chatbot's performance and ensure that it is delivering high-quality customer service. Overall, the GPT-powered chatbot app is a powerful tool for merchants looking to enhance their customer support capabilities and grow their business.

  💬 What merchants say

  According to one merchant, the ChatGPT bot is the best bot they have installed for their Shopify store. They appreciate that the bot is able to crawl their products and provide specific answers related to each product. The merchant also highlights the bot's ability to recognize which product is being viewed and tailor its responses accordingly. Additionally, the merchant praises the helpfulness of the support team, noting that their questions were answered promptly. Overall, this merchant is satisfied with the bot's performance and praises its effectiveness in providing personalized assistance to customers.

  
• 

  WhatsApp Chat Button by ES

  Give users an opportunity to contact you on WhatsApp straight from your website

  ⭐️ 5.0 (1 review) $5.99/month. 7-day free trial.

  🔍 Overview of features

  The WhatsApp Chat app for Shopify allows you to easily integrate WhatsApp into your website, giving your visitors the ability to contact you directly through WhatsApp. This app provides a seamless and convenient way for users to reach out to you, making it easier for them to inquire about your products or services.

  By offering direct communication via WhatsApp, you can provide immediate responses to customer queries, which can greatly enhance the customer experience and ultimately lead to increased sales. This app ensures that you are easily accessible to your customers at all times, allowing you to build trust and establish a strong connection with them.

  Additionally, the WhatsApp Chat app for Shopify enables you to personalize your chat, providing a more tailored and engaging experience for your customers. This feature allows you to showcase your brand personality and provide a more personalized touch, further enhancing the customer experience and fostering customer loyalty.

  Overall, this app helps you grow your business by improving customer communication, increasing sales, and building strong customer relationships.

  💬 What merchants say

  This merchant is impressed with the app and the company behind it. They have used it before in a different platform and are now satisfied with its performance on Shopify. They appreciate the team behind ElfSight and are happy with the overall experience.

  Overall, merchants seem to have a positive view of ElfSight. They mention the great app and the satisfaction they have experienced. The team behind ElfSight is also praised for their support and service. It seems that ElfSight is a reliable and effective app for merchants looking to enhance their Shopify store with various features and functionalities.
• 

  Shopjar WhatsApp Cart Recovery

  Automated Abandoned Cart Recovery, Order confirmation and delivery messages over WhatsApp chat

  ⭐️ 5.0 (1 review) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are automated abandoned cart recovery, order confirmation and delivery messages over WhatsApp chat, and the ability to add a WhatsApp chat button to the storefront for seamless customer interactions.

  By using this app, merchants can maximize revenue by recovering abandoned carts through well-timed WhatsApp messages. This feature allows them to send automated reminders at timed intervals, increasing the chances of customers completing their purchases.

  Additionally, the app enables automatic order confirmation and delivery messages over WhatsApp, enhancing customer satisfaction and keeping them informed about the status of their orders.

  The app also offers the ability to send manual messages for abandoned carts and order follow-ups. Merchants can create and use message templates to send personalized messages to customers, further improving customer engagement and increasing the likelihood of repeat sales.

  Lastly, the app allows merchants to add a WhatsApp chat button to their storefront, making it easy for customers to reach out with any questions or concerns, providing a seamless customer interaction experience.

  Overall, this app helps merchants grow their business by recovering abandoned carts, improving customer satisfaction, increasing repeat sales, and facilitating easy customer interactions.

  💬 What merchants say

  Merchants highlight that this app is very nice and easy to use. They appreciate its good features and find it effective in recovering lost sales. It is seen as a valuable tool for businesses looking to improve their sales and customer retention. Overall, the app is praised for its user-friendly interface and its ability to help merchants recover lost sales, making it a valuable asset for any business.

  
• 

  Lipify（LINE連携アプリ）

  LINEID連携のLipifyです。パーソナライズメッセージをLINEに配信しエンゲージメントを高めます。購入完了通知、発送完了通知、カゴ落ち通知、セグメント配信、ステップ配信、POS連携が可能です。

  ⭐️ 5.0 (1 review) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Lipify is a Shopify app that allows merchants to deliver personalized messages to their customers on LINE. It enables engagement by sending targeted messages based on purchase history, behavior, and registration information. Instead of sending mass messages, Lipify allows merchants to deliver messages that are tailored to each customer, resulting in a higher level of engagement.

  The app offers a range of features to help merchants grow their business. It supports various types of messages, including purchase completion notifications, shipping notifications, abandoned cart notifications, restock notifications, carousel messages, and segmented messages. This allows merchants to communicate with their customers at different stages of the buying process and provide them with relevant information.

  Lipify also integrates with ShopifyPOS, enabling merchants to perform actions such as creating user accounts, displaying IDs, and delivering coupons to users who visit their physical stores. This integration helps to bridge the online and offline customer experiences, allowing merchants to engage with customers across different channels.

  Overall, Lipify provides a powerful tool for merchants to enhance their engagement with customers on LINE, deliver personalized messages, and integrate their online and offline sales channels.

  💬 What merchants say

  このアプリのユーザーレビューでは、サポート担当者の対応が特に高く評価されています。初めてShopifyを使う際に連携設定の知識が不足していたため、問題が発生しましたが、サポート担当者は丁重で迅速な対応をして問題を解決しました。この対応に対して、ユーザーはとても感謝しています。

  Overall, users highlight the excellent customer support provided by the app. The app's support team is praised for their prompt and courteous assistance in resolving any issues that arise during the initial setup process. Users express their gratitude for the helpful and efficient support they received.

  
• 

  ShopCierge: ChatGPT Sales Bot

  ShopCierge AI: Your Sales Genius & Support Hero, Powered by ChatGPT-4

  ⭐️ 5.0 (1 review) Free plan available. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  ShopCierge is an AI-powered app that can greatly benefit merchants by providing 24/7 AI sales and support. It leverages ChatGPT-4 technology to understand products and engage customers in natural conversations. This app offers personalized product recommendations and intelligent Q&A support to help merchants turn customer interactions into growth opportunities.

  One of the key features of ShopCierge is its ability to suggest products from the merchant's catalog to customers. This helps increase sales by offering relevant recommendations based on customer preferences.

  Additionally, ShopCierge provides 24/7 support, ensuring that customers receive professional and intelligent responses to their inquiries at any time. This improves customer satisfaction and helps build trust with the brand.

  The app is highly customizable, allowing merchants to tailor the AI's knowledge, voice, and style to align with their brand identity. This ensures consistent messaging and a personalized customer experience.

  ShopCierge is powered by ChatGPT-4, enabling industry-leading customer engagement through conversational AI. This helps create a more interactive and engaging experience for customers.

  Lastly, the seamless integration of ShopCierge makes it easy to install with just one click, without requiring any coding or scripting. This ensures a smooth setup process for merchants.

  Overall, ShopCierge is a powerful tool that can help merchants grow their business by providing personalized recommendations, 24/7 support, customizable branding, and industry-leading customer engagement.

  💬 What merchants say

  According to this merchant, they were looking for an app to help their customers find the perfect gift from their curated collection. They were pleasantly surprised by their initial experience with the app, as it exceeded their expectations. The merchant specifically highlights the fantastic customer service and communication provided by Josh and the team during the onboarding process. They express excitement about the potential increase in sales as a result of using the app.

  In general, merchants seem to have positive feedback about this app. The app is praised for its ability to help customers find the perfect gift and increase sales. The customer service and communication provided by the app's team are also highlighted as exceptional. Merchants appreciate the collaborative and customer-centric approach taken by the app's team, which contributes to a positive onboarding experience. Overall, this app appears to be highly regarded by merchants for its effectiveness and the excellent support provided by the team.

  
• 

  Dolly ‑ ChatbotAI

  The AI chatbot that helps merchants communicate naturally with customers. Multilingual, customizable

  ⭐️ 5.0 (1 review) $25/month. 7-day free trial.

  🔍 Overview of features

  Dolly, an AI chatbot, offers several important features that can help merchants grow their business.

  Firstly, Dolly provides Natural Language Processing (NLP) capabilities, enabling effortless and natural communication between customers and merchants. This helps improve customer satisfaction by ensuring that inquiries are understood and responded to accurately.

  Secondly, Dolly is multilingual, allowing businesses to cater to a global audience. This feature is essential for merchants looking to expand their reach and attract customers from different regions.

  Additionally, Dolly offers easy customization options, allowing businesses to seamlessly integrate the chatbot with their brand. This ensures that the chatbot's responses and appearance align with the merchant's unique identity.

  By leveraging the integration of OpenAI and GPT, Dolly provides a powerful AI chatbot solution that can save merchants valuable time by automating customer communication. This time can then be allocated to other important tasks, such as product development or marketing strategies. Overall, Dolly is a valuable tool for merchants looking to streamline customer communication, improve satisfaction, and grow their business.

  💬 What merchants say

  Einige Händler betonen auch die Effektivität des Bots bei der Kundenbetreuung. Er ist in der Lage, Kundenanfragen schnell zu beantworten und ihnen bei der Navigation durch die Website zu helfen. Einige Händler haben auch positive Erfahrungen mit der Integration des Bots in andere Plattformen wie Facebook Messenger gemacht. Die Möglichkeit, automatisierte Marketingkampagnen zu erstellen, wird ebenfalls als nützliches Feature hervorgehoben.

  Insgesamt sind die Händler mit dieser App sehr zufrieden. Sie schätzen die Intelligenz und Lernfähigkeit des Bots sowie die benutzerfreundliche Oberfläche. Die Effektivität bei der Kundenbetreuung und die Integration in verschiedene Plattformen werden ebenfalls positiv bewertet. Die App wird als stabil und zuverlässig beschrieben, ohne technische Probleme oder Abstürze. Die Händler sind von den Funktionen dieser App überzeugt und empfehlen sie gerne weiter.
• 

  ExpertGuru.ai

  Unlock the full potential of customer data and generate better insights and solutions!

  ⭐️ 5.0 (1 review) Free plan available

  🔍 Overview of features

  The most important features of this app are:

  1. Craft product descriptions that answer specific customer questions: By addressing customer queries in product descriptions, merchants can provide a user-friendly experience and increase customer satisfaction.

  2. Tailor launch strategies and generate excitement: The app helps merchants create impactful product launches, satisfying customer curiosity about upcoming products and generating excitement among their customer base.

  3. Stay ahead of trends and stock the latest products: The app allows merchants to identify emerging trends early, enabling them to stock trending products and stay ahead of their competition.

  4. Drive conversions with personalized product recommendations: By providing personalized product recommendations based on customer insights, merchants can drive conversions and increase sales.

  5. Maximize revenue by identifying cross-selling and upselling opportunities: The app helps merchants identify common customer inquiries and understand adjacent product interests, enabling them to strategically cross-sell and upsell products to increase revenue.

  By utilizing these features, the app can help a merchant grow their business by improving the customer experience, increasing sales, and staying ahead of market trends.

  💬 What merchants say

  Buket, the founder of Mythology, praises ExpertGuru.ai for its ability to provide a state-of-the-art Dermatologist 24/7 on their site. They emphasize that this feature is particularly beneficial for their customers with sensitive skin. Buket also mentions their surprise at how easy it was to implement the helpful AI on their site. Overall, they highly recommend ExpertGuru.ai for its effectiveness and user-friendly implementation.

  In summary, merchants highlight ExpertGuru.ai for its ability to provide a 24/7 Dermatologist service, particularly beneficial for businesses focused on helping customers with sensitive skin. Users also appreciate the app's ease of implementation, noting how simple it was to integrate the AI onto their websites. These positive reviews indicate that ExpertGuru.ai is a valuable app for merchants looking to enhance their customer experience with AI support.

  
• 

  Qchat: Facebook Messenger

  Connect your customer using Facebook Messenger Chat. Good support can help product sales.

  ⭐️ 5.0 (1 review) Price: Free

  🔍 Overview of features

  The Facebook Messenger Bridge app is designed to revolutionize customer communication and enhance an online store's performance. By seamlessly integrating the power of Facebook Messenger Chat into a store, this app allows merchants to engage with customers in real-time.

  One of the most important features of the Facebook Messenger Bridge app is the ability to connect a store's Facebook Page's Messenger with just a few clicks. This allows merchants to easily communicate with customers through Facebook Messenger, providing a convenient and familiar platform for customer support.

  Another key feature is the ability to engage with customers instantly and address their concerns in real-time. By using Facebook Messenger Chat, merchants can provide quick and personalized responses to customer inquiries, helping to improve customer satisfaction and potentially increase sales.

  Additionally, the app offers real-time Facebook Messenger Bubble customization using the native configuration. This allows merchants to customize the chat bubble to match their store's theme, creating a cohesive and branded experience for customers.

  Overall, the Facebook Messenger Bridge app can help a merchant grow their business by providing a convenient and efficient way to communicate with customers, improve customer satisfaction, and potentially increase sales.

  💬 What merchants say

  This merchant appreciates the app for being easy to use and finds it amazing. They express their gratitude for the app's simplicity and functionality.

  Overall, the user reviews for this app seem to be positive. Merchants highlight its ease of use and express their gratitude for its functionality. While the reviews are brief, they convey a sense of satisfaction with the app's simplicity. It appears to be a valuable tool for merchants looking for an easy-to-use app for their business.

  
• 

  MooseDesk ‑ Free Help Center

  Manage all tickets in one help center. We offer customization for Early users (in-app chat)

  ⭐️ 5.0 (1 review) Price: Free

  🔍 Overview of features

  The most important features of the MooseDesk app are its ability to centralize tickets, monitor support performance, and ensure customer satisfaction.

  With MooseDesk, merchants can effortlessly manage their help center and respond to tickets from various sources, such as email channels, all in one place. This helps to streamline the customer support process and ensure that no inquiries are missed.

  The app also provides valuable performance analytics, allowing merchants to monitor team performance and enhance productivity. By empowering support teams with ticket assignments, merchants can ensure that tickets are handled efficiently and no customer is left waiting for a response.

  By centralizing tickets, monitoring support performance, and ensuring customer satisfaction, MooseDesk helps merchants to provide a better customer experience. Happier customers are more likely to make repeat purchases and recommend the business to others, leading to increased sales. This, in turn, can lead to faster business growth.

  Overall, MooseDesk is a powerful customer support app that can help merchants streamline their support process, increase customer satisfaction, and boost team efficiency, ultimately leading to business growth.

  💬 What merchants say

  This merchant is extremely satisfied with the app and would give it more than five stars if possible. They highlight the fantastic service, ease and speed of use, and the completeness and functionality of the app. The merchant also appreciates the implementation of a translation system that is available to all users. They congratulate the team behind the app for their excellent work.

  Overall, merchants are highly impressed with this app. They find it to be fantastic, complete, and functioning as it should. The app is praised for its ease of use, speed, and the availability of a translation system. The team behind the app is commended for their excellent work.

  
• 

  Text Drift

  Connect with your customers from web chat to text message. Instantly increase engagement.

  ⭐️ 5.0 (1 review) From $29/month. 14-day free trial.

  🔍 Overview of features

  Text Drift is an app that allows merchants to engage and communicate with their customers through direct text messaging. With a 98% open rate and the opportunity for instant response, text messages have proven to be a highly effective tool for customer engagement.

  One of the key features of Text Drift is the ability to take the conversation directly to the customer's cell phone, ensuring that merchants have a way to reach them even after they leave their website. This enables merchants to follow up and close the deal, increasing their chances of making a sale.

  Another important feature is the ability to direct support questions directly to the merchant's team's mobile devices. This ensures that support queries are addressed promptly, leading to a better customer experience and higher customer satisfaction.

  By using Text Drift, merchants can increase their sales rates dramatically by resolving customer concerns instantly through text messaging. This not only improves customer satisfaction but also helps merchants build stronger relationships with their customers, leading to repeat business and long-term growth.

  💬 What merchants say

  According to one merchant, Text Drift has been a game changer for their small business. They appreciate that they don't need to have someone monitoring chat 24/7, as the app sends texts to their phones, allowing them to capture customer conversations and respond at their convenience. They also highlight that this app creates a more personal conversation with their customers. Overall, this merchant highly recommends Text Drift for its convenience and ability to improve customer engagement.
• 

  おみせコネクト（LINE連携）

  LINE連携の機能をすべて搭載。このアプリ1つだけで、顧客データを活用したLINEメッセージ配信を誰でも簡単に今すぐに開始できます。

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  This app allows you to leverage customer data for LINE message delivery, with all the necessary LINE integration features included. With just this one app, anyone can easily start using it right away. The setup process can be completed in as little as 10 minutes after installation, without the need to integrate with other apps or Shopify's various features.

  Key features of the app include:

  1. Browse product reminder (retargeting) delivery and abandoned cart reminder delivery (ON/OFF): This helps you to re-engage customers who have shown interest in specific products or have abandoned their shopping carts, increasing the chances of conversion.

  2. Purchase and shipping trigger step delivery, segment delivery (ON/OFF): You can send targeted messages based on customer actions, such as completing a purchase or when their order has been shipped, enhancing the customer experience and encouraging repeat purchases.

  3. LINE friend addition pop-up banner display (ON/OFF): This feature allows you to promote your LINE account and increase your friend list, expanding your reach and potential customer base.

  4. Analysis of sales effectiveness through various LINE message deliveries (automatic analysis): The app provides automatic analysis of the sales impact of your LINE message campaigns, allowing you to measure the effectiveness of your marketing efforts.

  5. ID integration and customer information viewing (automatic integration): This feature allows you to view customer information and their interactions with your store, giving you insights to further personalize your messaging and improve customer engagement.

  Overall, this app provides an efficient way to utilize LINE messaging for your business, allowing you to engage with customers, increase conversions, and analyze the impact of your marketing efforts.

  💬 What merchants say

  This app is highly praised by merchants for its seamless integration with LINE and its ability to automatically link customer actions and LINE accounts. Merchants appreciate that there is no need for customers to go through complicated steps such as email authentication, making it easy to implement without causing any stress to customers. The app also offers a user-friendly interface and various features such as sending messages after a certain number of days since purchase, messages based on browsing history and abandoned carts, and segmenting delivery based on purchase frequency and products. The ability to ignore LINE's image size restrictions when setting up rich messages or menus is also highlighted. Merchants find the app's simple and intuitive interface helpful for efficiently managing inquiries through LINE. Overall, merchants believe that this app is sufficient for their LINE CRM needs and appreciate the responsive customer support and regular updates.

  
• 

  WD‑Live Chat, Helpdesk,Chatbot

  Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

  ⭐️ 4.9 (671 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Willdesk is an all-in-one support and marketing platform that offers a wide range of features to help merchants turn their customer service into a profit center and grow their business.

  The app includes order tracking, FAQ page, help center, emails, live chat, Facebook Messenger, social media integration, ticketing system, and support for multiple stores.

  By integrating these features into one platform, Willdesk allows merchants to streamline their Shopify store operations and improve customer satisfaction. The app also provides a branded self-service widget that can be integrated with order tracking, FAQ, and contact forms, helping to enhance conversions and turn valuable visitors into buyers.

  Additionally, Willdesk allows merchants to manage inbox tickets from multiple social media platforms and emails in one place, making it easier to provide timely and efficient customer support. The app also offers a complete customer index and CRM functionality, enabling merchants to better understand their customers and provide personalized service to improve sales.

  Overall, Willdesk offers a comprehensive set of tools to help merchants optimize their customer service, increase customer satisfaction, and drive sales growth.

  💬 What merchants say

  Merchants highlight the excellent online customer service system provided by this app. They appreciate the easy navigation and user-friendly interface, as well as the clear and concise language used throughout the system. The app's support team is highly responsive and provides helpful and informative answers to queries. Merchants feel that the team truly cares about their customers and takes pride in providing top-notch service. However, there is a warning from one user about the app automatically modifying the live theme without notice or consent, which can cause confusion and potential issues. The user suggests adding a welcome splash page and a proper uninstall option. Overall, merchants are impressed with the customer service system and highly recommend it for reliable, efficient, and friendly support.

  
• 

  Dondy: WhatsApp Marketing+Chat

  Add WhatsApp Button to Your Store & Recover Abandoned Carts Via WhatsApp: Improve Sales and Support.

  ⭐️ 4.9 (606 reviews) Free plan available. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  Dondy is an app that allows merchants to add a WhatsApp chat widget to their Shopify store. This widget helps to improve sales and customer satisfaction by instantly engaging customers and providing fast support. By adding a WhatsApp button to their store, merchants can build trust with their customers and increase customer engagement and sales.

  One of the key features of Dondy is the ability to recover abandoned carts through WhatsApp. This is important because WhatsApp has one of the highest open rates among communication channels. By sending automated personalized messages, exclusive offers, and reminders via WhatsApp, merchants can maximize conversions and bring customers back to their store.

  Dondy is also simple and easy to install, requiring no coding and only takes about one minute to go live. This makes it convenient for merchants to start using the app and reap the benefits right away.

  Overall, Dondy is a valuable app for merchants looking to improve sales, provide better customer support, and grow their business effortlessly.

  💬 What merchants say

  Merchants highlight the ease of installation and integration of the Shopify WhatsApp Button, praising its user-friendly setup process that allows even those with limited technical knowledge to add the button to their website and connect it to their WhatsApp Business account effortlessly. They also appreciate the app's ability to foster real-time communication between businesses and customers, enabling personalized interactions and prompt responses. The customization options offered by the app, such as adjusting the button's appearance and displaying custom messages and labels, are also highly regarded as they allow merchants to tailor the button to seamlessly integrate with their website's design and branding. Additionally, merchants find the app's analytics and tracking capabilities invaluable in understanding customer behavior and preferences, as well as its positive impact on sales and conversions by simplifying the buying process and increasing customer engagement.

  Overall, merchants highly recommend the Shopify WhatsApp Button as a must-have tool for enhancing customer engagement and streamlining communication. The app's seamless integration, personalized interactions, customization options, analytics capabilities, and positive impact on sales make it a worthy investment for any online business using Shopify as their e-commerce platform. Merchants appreciate that the app does exactly what it is intended to do without any unnecessary complexity, allowing for quick WhatsApp chats with customers.

  
• 

  Preorder Wolf | Pre order now

  Preorder Wolf lets you accept orders for products you don't have at hand right away.

  ⭐️ 4.9 (544 reviews) Price: Free

  🔍 Overview of features

  Preorder Wolf is an app that allows merchants to accept orders for products that are not currently in stock. By enabling preorders for specific products, variants, collections, or all products, merchants can keep selling even when they are out of stock. This can help boost revenue and prevent potential loss of sales.

  The app also offers conditional enabling or disabling of preorders based on stock availability or incoming inventory. Merchants can set a start and end date for preorders, limit the number of preorders they want to accept, and display a delivery text on the product, cart, and checkout pages to manage customer expectations.

  Preorder Wolf can be used in various scenarios. Merchants can use it to sell products before they are released, creating hype and generating pre-sales. It can also be used to test demand for new products without having to buy inventory upfront. Additionally, it is suitable for selling made-to-order or custom products, as well as running crowdfunding campaigns.

  With 24/7 support and no coding required, Preorder Wolf is a user-friendly solution for merchants looking to expand their business and optimize their sales strategy.

  💬 What merchants say

  Based on the user reviews, individual merchants have highlighted a few key points about this app. Some merchants appreciate the simplicity and functionality of the app, stating that it is exactly what they needed for their small business. They also appreciate that the app was initially available for free, which was a cost-saving benefit for them. However, some merchants are disappointed that the app is no longer free and has become a paid app. They mention that the pricing plans are expensive, particularly for those who sell big-ticket pre-order items. This can limit their revenue potential and make the app less affordable for their business. One merchant mentioned experiencing an issue with payment options and the pre-sale button, but the app support was quick to resolve the issue and the app is now working seamlessly. Overall, while the app has been praised for its simplicity and usefulness, the shift to paid pricing plans and the potential for high fees have caused some merchants to consider looking for alternative apps.

  
• 

  Dab: Whatsapp & Abandoned cart

  Enable Whatsapp Chat and set up your Whatsapp marketing by enabling Abandoned Cart to increase sales

  ⭐️ 4.9 (381 reviews) Price: Free

  🔍 Overview of features

  The Smart Chat app is a powerful tool that enables Whatsapp Chat and helps merchants set up Whatsapp marketing, specifically targeting abandoned carts. By using this app, merchants can easily communicate with their customers, improve conversion rates, and increase order value.

  The key features of the Smart Chat app include:

  1. Save time: The app provides a fast and attractive chat application that allows merchants to efficiently communicate with their customers.

  2. Increase conversion rate and order value: By engaging with customers through Whatsapp Chat, merchants can build trust, provide personalized support, and ultimately increase conversion rates and order values.

  3. Unlimited Chat Support: Merchants can provide unlimited chat support to their customers, ensuring prompt and efficient communication.

  4. Multiple support agents: The app allows for multiple support agents, enabling merchants to handle a higher volume of customer inquiries and provide excellent customer service.

  Using the Smart Chat app can lead to increased sales and more high-quality traffic, as well as reduce marketing costs by generating more organic sales. Additionally, the app facilitates individual customer support through Whatsapp Chat, affordable marketing through abandoned cart and order notification triggers, and quick sharing to turn customers into promoters. Overall, the app provides essential features to help merchants grow their business and improve customer satisfaction.

  💬 What merchants say

  Merchants highlight the ease of use and customization options provided by the Abandoned Cart app. They appreciate the ability to set up automated campaigns with personalized messages and incentives to recover lost sales. The app's customer support is highly praised for being helpful and responsive. Merchants also mention the app's detailed analytics and the convenience of having all abandoned checkouts in one place. Overall, merchants find the Abandoned Cart app to be a valuable tool for increasing sales and improving the customer experience.

  
• 

  BestChat ‑ Live Chat & Chatbot

  The fast way to connect with customers. Improve sales and customer support with web live chat.

  ⭐️ 4.9 (112 reviews) Free

  🔍 Overview of features

  The most important features of this app are live chat, tracking browsing history, identifying customers, chatbot and Q&A pre-set, multiple language and device support, integration with various platforms, and customization options such as uploading your own logo and avatar.

  This app can help a merchant grow their business by improving sales and customer support. The live chat feature allows merchants to connect with their website visitors in real time, providing immediate assistance and increasing the chances of making a sale. Tracking browsing history provides valuable insights into customer behavior, allowing merchants to personalize their approach and offer targeted recommendations. Identifying customers across different stores helps merchants provide a seamless experience and build stronger relationships. The chatbot and Q&A pre-set feature automates responses to commonly asked questions, saving time and improving efficiency. Multiple language and device support ensures that merchants can cater to a wider audience. Integration with various platforms and systems streamlines operations and allows for a consistent customer experience. Finally, the ability to customize the app with their own branding helps merchants display their brand and create a professional appearance.

  💬 What merchants say

  Based on the user reviews, merchants have highlighted both positive and negative aspects of this app. Some users found the setup process complicated and felt that certain features were lacking. They mentioned that initiating a chat with visitors was not straightforward and that there was no option for visitors to add to their initial message. Additionally, customization options were limited, and some users experienced glitches and slowness when using the app on iOS. On the other hand, merchants praised the helpfulness of customer service and the ability to customize the app to their liking. They also appreciated the fact that the app was free, which was beneficial for smaller or startup businesses. Overall, while the app had its drawbacks, users believed that with updates and improvements, it had the potential to be an amazing tool. However, some users mentioned that they had to uninstall the app and contact Shopify to delete fragmented coding.

  
• 

  WhatsApp Button by EAZE

  Show a WhatsApp Chat Button in your shop so that customers can directly send you a message.

  ⭐️ 4.9 (106 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  The most important features of this app are the ability to add a WhatsApp chat button to your shop and the ability for customers to directly and easily contact you via WhatsApp.

  By adding a WhatsApp chat button to your shop, you make it convenient for customers to reach out to you with any questions or inquiries they may have. This can improve customer satisfaction and increase sales, as customers can quickly get the information they need before making a purchase.

  The app also allows you to fully customize your chat button, ensuring that it matches your shop's style and branding. This can help create a cohesive and professional look for your online store.

  Additionally, the app has a responsive design that works seamlessly on both mobile and desktop devices. This means that customers can easily access the chat button and contact you regardless of the device they are using, further enhancing the user experience.

  Overall, this app can help a merchant grow their business by providing a convenient and efficient way for customers to communicate with them, improving customer satisfaction and potentially increasing sales.

  💬 What merchants say

  Based on the user reviews, merchants highlight the ease of installation and integration with their Shopify store, the effectiveness of the WhatsApp Button in streamlining customer communication, and the overall improvement in user experience. They appreciate how the app seamlessly integrates with their existing store, requiring minimal effort and technical knowledge. The WhatsApp Button is praised for its functionality, providing a prominent and eye-catching button on the storefront to encourage visitors to start a conversation via WhatsApp. However, some merchants mention issues with replying to customers on certain days and suggest that the button would be better placed on the contact page rather than as a pop-up at the bottom of the screen. Overall, merchants highly recommend this app as a valuable tool to enhance customer communication and improve the user experience of their websites.

  
• 

  WhatsApp Abandoned Cart & Chat

  Recover abandoned carts & chat with customers through WhatsApp.

  ⭐️ 4.9 (87 reviews) Free

  🔍 Overview of features

  The Sweethelp app is a powerful tool for recovering abandoned carts and communicating with customers through WhatsApp. By using real-time data and marketing automation, it helps merchants monitor and improve their sales. The app offers automated and customizable WhatsApp templates, allowing merchants to reach customers and grow sales with ease.

  One of the key features of Sweethelp is its ability to recover abandoned carts automatically via WhatsApp and SMS. This feature helps merchants capture lost sales by sending personalized messages to customers who have abandoned their carts. Additionally, the app enables merchants to offer discounts, bring back lost customers, and boost revenues through WhatsApp.

  Sweethelp also provides a WhatsApp Chat button, allowing merchants to provide excellent customer support. This feature enhances the overall shopping experience and helps build customer loyalty. Furthermore, the app includes a WhatsApp Share button, which can increase referral sales by allowing customers to easily share products with their contacts.

  Overall, Sweethelp is a comprehensive app that combines abandoned cart recovery, marketing automation, and customer communication through WhatsApp. By utilizing these features, merchants can save time, improve conversions, and grow their business.

  💬 What merchants say

  Based on the user reviews, there are mixed opinions about this app. Some merchants express frustration with the app not working properly, citing issues with test orders not receiving WhatsApp shipping confirmations and poor customer support. They also mention that many customers were skipped and that the support team was rude in their responses. On the other hand, another merchant had a positive experience with the app, highlighting the effective help and support they received from a customer service representative named Victor. They found the app to be very useful and would recommend it to others. Overall, it seems that the app has potential but may have some technical issues and inconsistent customer support.

  
• 

  NS Live Chat, Inbox & Helpdesk

  Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

  ⭐️ 4.9 (80 reviews) Free plan available. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Multichannel customer service solution offered by NestDesk is a powerful tool that can help merchants increase sales and provide better customer support. The app allows merchants to centralize all support conversations from different stores and channels into one unified inbox, making it easier to manage and respond to customer inquiries.

  With full customer context and product recommendations available right from the chat portal, merchants can unlock sales opportunities from every conversation. The app also offers a Helpdesk and Chatbot feature, enabling 24/7 proactive customer service and automating the answering of repetitive questions, resulting in faster issue resolution.

  Additionally, NestDesk provides a mobile app that allows merchants to assist customers from anywhere, making it convenient and efficient. The app also offers features like managing and responding to Facebook Messenger and Live Chat messages from one inbox, sharing product recommendations and browsing inventory while chatting, and creating a self-service widget with Helpcenter and order tracking.

  Overall, NestDesk's Multichannel customer service solution can help merchants provide personalized customer experiences, streamline support operations, and ultimately drive more sales.

  💬 What merchants say

  Based on the user reviews, merchants highlight that this app is simple and easy to set up. However, one user mentioned that they would like to have the function to see when someone visits their store and receive a notification for it. Another merchant installed the app to improve communication with clients and found it to be working well, with efficient customer service. One user mentioned that the app is user-friendly but suggested adding an option to place a message beside the icon for better visibility of site visitors. Overall, merchants seem to appreciate the app's simplicity and functionality, although some have specific feature requests.

  
• 

  Accessibly

  Make your store more accessible and inclusive with Accessibly. We help you with ADA/WCAG compliance.

  ⭐️ 4.9 (24 reviews) From $5/month. 7-day free trial.

  🔍 Overview of features

  The Accessibly app is designed to help merchants make their online stores more accessible and inclusive. It ensures that your store complies with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG), making it easy for all customers to use and navigate.

  The app offers a range of accessibility options that users can select under a widget on your store. This allows visitors to customize the content, color, and navigation to suit their needs, making the shopping experience more comfortable for them.

  In addition to user-facing features, Accessibly also provides background features that resolve accessibility issues on your site. This includes AI-generated image alt text, a skip to content option, and an accessible menu, among others.

  The app also includes an Accessibility Statement and its template within the widget. This helps to demonstrate your commitment to accessibility and provides transparency to your customers.

  By using the Accessibly app, merchants can create a more inclusive and welcoming environment for all customers, ultimately helping to grow their business by reaching a broader audience and improving customer satisfaction.

  💬 What merchants say

  Based on the user reviews, merchants highlight the functionality and customer service of this app. Many users appreciate the detailed responses and hands-on assistance provided by the support team. The app is praised for helping websites achieve accessibility requirements and ADA compliance. Users also mention the user-friendly UI for both mobile and desktop. One user specifically mentions that the app helped them understand the Web Content Accessibility Guidelines (WCAG) and provided a tool to scan and fix errors. Overall, merchants highly recommend this app for its functionality, customer service, and ability to meet ADA compliance needs.
• 

  Maisie AI Chatbots & Live Chat

  Convert more sales, capture more emails & automate customer service with AI powered chatbots.

  ⭐️ 4.9 (14 reviews) From $29/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Maisie is an app that offers powerful chat automation to help merchants convert more sales, capture more emails, and provide 24/7 customer service. With customizable triggers and automation, merchants can proactively engage customers at every stage of the sales funnel.

  One important feature of Maisie is the conversational product recommendation quizzes. These quizzes guide shoppers to the right products, increasing conversion rates and average order values. By personalizing the shopping experience, merchants can improve customer satisfaction and drive more sales.

  Another valuable feature is the conversational email list builder. Maisie syncs with Klaviyo, allowing merchants to capture emails and build their subscriber list. By collecting first-party data, merchants can create targeted email marketing campaigns to nurture leads and drive repeat purchases.

  Maisie also offers unlimited FAQ response automation and real-time order tracking. Merchants can automate responses to common customer queries, reducing their support workload and providing quick and efficient customer service.

  Overall, Maisie can help a merchant grow their business by increasing sales, capturing emails, and improving customer service. Its chat automation features allow for personalized interactions with customers, driving conversions and fostering customer loyalty.

  💬 What merchants say

  Merchants consistently highlight the positive aspects of this chatbot app. They mention that it is well-priced, offers great service, and has a beautiful design. Users appreciate that it combines live chat and chatbot features, making it a convenient solution. Additionally, merchants are satisfied with the app's functionality and note that the support team is fast and helpful. Overall, users highly recommend this chatbot app for its affordability, excellent service, and seamless integration of live chat and chatbot features.
• 

  Ctx: WhatsApp Chat & Abandoned

  WhatsApp Chat widget, Automated WhatsApp Message for Abandoned Checkout, Order Confirm, COD Confirm.

  ⭐️ 4.8 (690 reviews) Free plan available. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  This app offers a single widget with multiple features, including WhatsApp Chat, FAQs, Order Tracking, and Contact Us. It allows merchants to send both manual and automated WhatsApp messages for Abandoned Checkout Recovery, Order Confirmation, COD Verification, Order Fulfillment, and Review request notifications.

  The app also provides a mobile app for manual abandoned cart recovery and other WhatsApp messages. It offers an all-in-one solution for merchants to communicate with their customers through WhatsApp, providing a convenient and popular channel for customer support and engagement.

  By using this app, merchants can leverage the power of WhatsApp to improve customer satisfaction, increase conversions, and drive sales. The automated messages for abandoned checkout recovery, order confirmation, and COD verification help streamline the order process and reduce cart abandonment. The ability to track orders and provide FAQs through the widget further enhances the customer experience.

  Additionally, the app offers features like multiple support agent contacts, availability time, and a Chrome extension for Web WhatsApp, providing merchants with flexibility and convenience in managing their customer communication. Overall, this app can help merchants grow their business by improving customer communication, increasing conversions, and reducing cart abandonment.

  💬 What merchants say

  According to merchants, the WhatsApp API App for Shopify is a game-changer when it comes to customer communication. Users highlight the ease of installation and use, with a user-friendly interface and clear instructions. The app's integration with WhatsApp is seamless, allowing customers to contact the merchant directly on WhatsApp for any questions or support requests. The ability to customize welcome messages and automatic responses is appreciated, as it allows for a personalized and professional service. The app also offers automation features such as order confirmations and status updates, saving time and effort for merchants. Overall, users find that the WhatsApp API App improves customer satisfaction, increases engagement, and boosts sales, making it an essential tool for any Shopify store owner looking to enhance their customer communication strategy. Support for the app is also mentioned as fast and responsive.

  
• 

  Chatra — Live Chat & Chatbot

  Help web visitors reach checkout faster with real time support and product recommendations.

  ⭐️ 4.8 (642 reviews) Free plan available

  🔍 Overview of features

  The most important features of the Chatra app for a merchant are Live Chat, Chatbot, Cart Saver, and Shared inbox tools.

  With Live Chat, merchants can have real-time conversations with their web visitors, allowing them to provide immediate support and answer any questions customers may have. This helps to create a personalized shopping experience and build trust, ultimately driving conversions.

  The Chatbot feature allows merchants to automate routine tasks and save time. They can set up chatbots to provide automated customer support 24/7, ensuring that customers receive assistance even outside of business hours.

  The Cart Saver tool enables merchants to proactively reach out to customers who are stuck at the checkout stage. By offering assistance and resolving any issues, merchants can reduce cart abandonment and increase sales.

  The Shared inbox feature allows merchants to manage all conversations from one place, regardless of the channel they come from. Merchants can connect their social media and email channels, making it easier to respond to customer inquiries and provide consistent support.

  Overall, the Chatra app helps merchants create conversations that drive conversions, improve customer support, and increase average order value by cross-selling products. It also offers seamless integration and is available on both desktop and mobile devices, ensuring that merchants can provide support wherever they are.

  💬 What merchants say

  Merchants highlight the user-friendly interface and interactivity of this application. They appreciate that the developers provide regular updates and suggestions to help improve their online stores. Users compare this LiveChat app to others they have used and consider it the best one available. They find it accessible, easy to use, and appreciate that multiple team members can assist customers through the app. Merchants highly recommend this app, giving it an A+ rating. They describe it as the best free chat for websites, emphasizing its reliability, speed, and lack of bugs or errors. Overall, users are extremely satisfied with this app and consider it a great addition to their Shopify stores.

  
• 

  RT: WhatsApp Chat, Live Chat

  Add a chat widget and share via WhatsApp and more channels. Improve the support experience.

  ⭐️ 4.8 (490 reviews) Free plan available. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  WhatsApp Chat and Share is an app that allows merchants to add a chat widget and share functionality via WhatsApp and other channels. The app helps improve the support experience for customers by providing an effortless and native way of communication.

  By embedding the well-used and popular messenger on their website, merchants can establish an easy communication tool for their clients. This allows them to stay in touch with their audience anytime and anywhere, answering queries from any device.

  The app also ensures uninterrupted chatting by sending users notifications about new messages directly on the web page.

  By allowing visitors to communicate with support via WhatsApp, Telegram, and more, the app helps merchants improve their customer chat service experiences. This leads to better customer satisfaction and ultimately, more sales.

  Additionally, the app is compatible with all themes, including customized ones, ensuring that merchants can easily integrate it into their Shopify store.

  Overall, WhatsApp Chat and Share is a valuable tool that can help merchants enhance their customer support and communication, ultimately leading to business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight that the WhatsApp Chat app is easy to use and has a simple interface. They appreciate the ability to create custom messaging and FAQs, as well as the quick and easy customer response feature. Merchants also find the app affordable and see it as a must-have for their stores. One merchant mentions that they are in the process of trying the app and will provide feedback soon.

  Overall, the WhatsApp Chat app is praised for its user-friendly interface and affordability. Merchants find it easy to create custom messaging and respond to customers quickly. The app also offers tracking features to monitor app downloads and installation rates. While there is one user who is still in the process of trying the app, the majority of reviews express satisfaction with its functionality and usefulness for customer support.

  
• 

  PingMe Facebook Messenger Chat

  Live chat & engage with customers everywhere they shop: Facebook Messenger, Instagram, Whatsapp

  ⭐️ 4.8 (449 reviews) Free plan available. 7-day free trial.

  🔍 Overview of features

  The most important features of the PingMe app are its ability to integrate with popular chat platforms such as Facebook Messenger, Instagram, and Whatsapp, and its real-time messaging capabilities. These features allow merchants to engage with customers wherever they shop, making it convenient for both the customers and the merchant.

  By using PingMe, merchants can save time and money by having centralized customer engagement and tracking data. The app also provides insightful analytics, allowing merchants to better understand their customers and their needs. Additionally, PingMe offers a live chat widget that enhances the customer support experience and can lead to an increase in sales.

  Another valuable feature of PingMe is its ability to reach customers even when they leave the website, ensuring that merchants can continue to engage with them and provide support 24/7. The app also provides a beautiful and modern chat widget that suits all themes, enhancing the overall appearance of the merchant's website.

  Overall, PingMe helps merchants grow their business by providing a seamless and convenient way to engage with customers, increase sales, centralize customer engagement, and gain valuable insights through analytics.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight the useful features and ease of setup of this app. They also mention that the app helps improve the customer service experience by providing online chat tools and automatic email updates for orders. One merchant highly recommends the app, stating that it has helped their brand and provides live updating on their store. However, one merchant had a negative experience, stating that the app acts like a virus and is difficult to remove from their website.

  Overall, the app seems to be well-regarded by most users, with positive feedback about its features and customer service. However, there is one negative review mentioning difficulties in removing the app from the website. Merchants looking for an app to enhance their customer service and provide automatic updates may find this app useful, but it may be important to consider potential issues with removal.

  
• 

  Reamaze Live Chat Helpdesk CRM

  Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

  ⭐️ 4.8 (231 reviews) From $29/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of the Re:amaze app are AI-powered customer support, live chat, and CRM capabilities. These features can help a merchant grow their business by improving customer engagement and increasing conversions.

  The AI chatbots and AI-powered live chat are optimized for sales, allowing merchants to convert shoppers into happy repeat buyers. These features provide personalized and efficient customer support, helping to build trust and loyalty with customers.

  The unified helpdesk inbox and CRM allow merchants to manage and map conversations from all sources, such as email, social media, SMS, and calls, to orders, revenue, returns, and reviews. This holistic view helps merchants maintain relationships with customers and provides valuable insights for improving customer satisfaction.

  The app also offers AI-generated replies, FAQ articles, and chatbots, which can save time and improve response speed. Merchants can automate common tasks and patterns using data and rules, further increasing efficiency.

  Additional features like satisfaction surveys, status pages, and push notifications help keep customers engaged and satisfied.

  Overall, Re:amaze provides a comprehensive solution for customer support and engagement, leveraging AI technology to help merchants grow their business by increasing conversions, improving customer relationships, and saving time.

  💬 What merchants say

  Based on the user reviews, merchants highlight the deep integration into Shopify and the ability to automate and scale their business while still providing excellent customer service. They appreciate the continuous rollout of new features and the ease of use of the app. Merchants also mention that Reamaze is their main customer service channel, surpassing competitors like Gorgias and Zendesk. They commend the app for its excellent price point and its ability to connect multiple channels. Some merchants mention that they switched to Reamaze after being dissatisfied with a different CRM app, and they are happy with the switch. Overall, users find Reamaze to be an amazing helpdesk solution that meets their business needs and provides great customer support.
• 

  Shop Phone Alerts & Auto Email

  Your store's automated personal assistant with actionable alerts.

  ⭐️ 4.8 (183 reviews) Free plan available

  🔍 Overview of features

  The most important features of this app are its automated personal assistant and actionable alerts. This app helps merchants build and nurture customer relationships, which is a competitive advantage over large retailers and marketplaces.

  The app provides alerts on who the merchant should call and when, allowing them to personally reach out to VIP customers and customers with large abandoned checkouts. This personalized approach shows customers that they are valued and helps to build trust and loyalty.

  Additionally, the app offers automation for abandoned checkout and thank you emails. By automating these processes, merchants can save time and ensure that all customers receive timely and professional communications.

  Overall, this app helps merchants create a true 1-on-1 relationship with their customers, providing them with the tools to personally engage with customers, nurture relationships, and ultimately grow their business.

  💬 What merchants say

  Individual users highlight the app's effectiveness in sending alerts for abandoned checkouts, which has greatly improved their conversions. They appreciate the excellent customer service, with one user mentioning a free marketing consultation and valuable insights provided by the app's support team. Another user praises the app for being easy to use and configure, recommending it as one of the best CRM convert tools they have used in the last two years.

  Overall, merchants have positive feedback about this app. It is highly recommended for its ability to send alerts for abandoned checkouts, leading to improved conversions. Users appreciate the excellent customer service provided by the app's support team, including a free marketing consultation and valuable insights for their websites. The app is also praised for being easy to use and configure, making it a top choice for CRM convert tools.

  
• 

  WhatsApp Chat Button ‑ Musbu

  WhatsApp Chat Button app is designed to help customer engagement and increase conversions by support

  ⭐️ 4.8 (129 reviews) Price: Free

  🔍 Overview of features

  The most important features of the WhatsApp Chat Button app are its ability to provide a direct line of communication with customers, customizable chat button design, ease of installation and configuration, responsive chat widget, and the option to set custom prefilled messages.

  By offering a convenient and direct way for customers to contact the merchant through WhatsApp, the app improves customer relationships and increases customer satisfaction and loyalty. It also helps to increase conversions and sales as customers can easily reach out with any questions or concerns.

  The customizable chat button design allows merchants to match the look and feel of the button to their store, ensuring a seamless and cohesive customer experience.

  The app is easy to install and configure, with no coding required, making it accessible for all merchants, regardless of their technical expertise.

  The responsive chat widget ensures that customers can reach out and chat with the merchant from any device, providing a seamless and user-friendly experience.

  Finally, the ability to set custom prefilled messages allows merchants to personalize their communication with customers, making it even easier for customers to reach out with specific inquiries or requests.

  💬 What merchants say

  Based on the user reviews, merchants highlight that this app is easy to use and quickly adds a WhatsApp button to their Shopify store. They appreciate the guidance provided by the support team, specifically mentioning Dinesh. Users also mention that the app integrates seamlessly with their store and provides a clean and impressive chat button widget. Overall, merchants find this app to be excellent and effective in enhancing their customer communication through WhatsApp.

  
• 

  SeedGrow WhatsApp Chat Widget

  WhatsApp sticky button & click-to-chat widget on all product page, collection page, blog, and more!

  ⭐️ 4.8 (107 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  The WhatsApp Chat Widget app is a powerful tool that enables instant and easy communication with customers through WhatsApp. By adding a sticky button and click-to-chat widget on various pages of your Shopify store, such as product pages, collection pages, and blogs, you can provide a convenient way for visitors to get in touch with your business quickly.

  The app allows you to customize the design of the WhatsApp floating widget, including the button design, display conditions, and GDPR compliance notice. You can also customize agent details, such as their name, title, working hours, and even set up multiple agents on the same store.

  By utilizing this app, you can enhance customer engagement and provide a smooth pre-sales experience. By addressing visitors' questions and concerns through WhatsApp, you can build trust and increase the likelihood of closing a deal. The responsive design ensures that the WhatsApp icon, button, and chat widget look great on any device, providing a seamless user experience.

  Overall, the WhatsApp Chat Widget app can help you grow your business by improving customer communication, increasing conversions, and ultimately driving sales.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight the simplicity and effectiveness of this app. They appreciate that it doesn't try to overcomplicate things like other apps that promise chatbot features but fail to deliver. The ability to include a WhatsApp button on the product page is also mentioned as a positive feature. The support provided by the app developers is also highly praised, with merchants mentioning quick response times and helpful assistance.

  However, there is one negative review that raises concerns about privacy and unauthorized code being added to the merchant's website after the app was removed. This review warns others to be cautious and not trust the app.

  Overall, the app is well-received by merchants who find it user-friendly, effective, and appreciate the prompt customer support. However, the negative review raises concerns about privacy and unauthorized code, which should be taken into consideration by potential users.

  
• 

  Callback Request

  Turn interested visitors into qualified sales calls.

  ⭐️ 4.8 (90 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of the Callback Request app are its ability to turn interested visitors into qualified sales calls, accurately attribute sales to the app, and provide real-time alerts for customer requests.

  By offering to call or text back potential customers who need more information before making a purchase, merchants can provide personalized attention and close sales over the phone. The app's real-time alerts ensure that merchants can respond quickly, increasing the chances of conversion.

  Additionally, the app allows merchants to collect phone numbers, which can be used to acquire new customers through one-on-one attention.

  Customization options for the widget and button ensure that the app seamlessly integrates with the merchant's website, providing a cohesive user experience.

  Overall, the Callback Request app helps merchants grow their business by increasing conversion rates, providing personalized attention, and accurately attributing sales to the app's functionality.

  💬 What merchants say

  Based on user reviews, merchants have mixed opinions about this app. Some merchants appreciate that it has most of the functionality needed for their business, but highlight that the limited styling options make it less useful than it could have been. On the other hand, some merchants have praised the app's support team, mentioning that they received good support and help with custom positioning of the button. These merchants highly recommend the app for gaining customer trust. Overall, it seems that while the app offers useful functionality, the limited styling options may detract from its overall usefulness. However, the app's support team is commended for their assistance, making it a recommended option for merchants looking to build trust with customers.

  
• 

  Abandoned Cart Messenger Chat

  Abandoned Cart Recovery & Facebook Chat App to boost social media marketing

  ⭐️ 4.8 (77 reviews) Price: Free

  🔍 Overview of features

  The Abandoned Cart Recovery & Facebook Chat app is a powerful tool for merchants to boost their social media marketing efforts. Here are the key features and how they can help grow a business:

  1. Abandoned Cart Recovery: This app allows merchants to recover abandoned carts by using Facebook Messenger automation. By running Messenger marketing campaigns, merchants can send personalized messages to customers who have abandoned their carts, reminding them to complete their purchase. This feature helps to recover lost revenue and increase conversion rates.

  2. Facebook Chat: The app includes a Facebook live chat feature, which can be used to provide 24/7 customer support directly within the Facebook Messenger inbox. This helps merchants improve customer satisfaction and increase conversion rates by addressing customer queries and concerns in real-time.

  3. Widget Display: The app enables merchants to display widgets on their product pages and across their site. These widgets can be used to deliver discount coupons and encourage customers to subscribe to the Facebook Messenger channel. This feature helps to grow the merchant's Messenger marketing list and increase customer engagement.

  Overall, the Abandoned Cart Recovery & Facebook Chat app provides a comprehensive solution for recovering abandoned carts, boosting social media marketing efforts, and improving customer support. By utilizing these features, merchants can drive more sales, increase customer loyalty, and grow their business.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight that this app is highly recommended by their friends and has been helpful in meeting their business needs. They appreciate the expertise and effectiveness of the app in assisting them with their website. One user mentions that they are giving a review even though they just installed the app and hopes that it will be beneficial for their site.

  Overall, the app seems to have a positive reputation among users, with merchants expressing satisfaction and recommending it to others. While one review is based on the initial impression of the app, the general sentiment is that the app is effective and helpful in improving their business.

  
• 

  Channel‑Live Chat Chatbot CRM

  An all-in-one customer experience solution to help you turn visitors into regulars of your brand.

  ⭐️ 4.8 (58 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of Channel.io are its CRM based live chat, team chat, and chatbot functionalities.

  The CRM feature allows merchants to identify customers and collect leads, enabling them to build genuine relationships with their customers. This helps businesses provide excellent customer support and quality customer service, which can lead to increased customer satisfaction and loyalty.

  The live chat and team chat features allow businesses to communicate efficiently with their customers and internal teams. This enables merchants to provide real-time assistance to customers, resolve issues quickly, and collaborate with team members effectively.

  The chatbot feature is another valuable tool for businesses to automate customer interactions. Merchants can create unlimited chatbot messages, customize them according to their needs, and automate certain processes. This helps save time and resources, allowing businesses to scale and provide consistent support to their customers.

  Overall, Channel.io helps merchants improve their online customer experience by facilitating communication, building relationships, and providing efficient customer support. These features can help businesses stand out from their competitors, build regular customers, and drive long-term growth.

  💬 What merchants say

  Based on the provided user reviews, merchants have mixed opinions about this app. One merchant highlights that the app is not suitable for those who own multiple stores, as it requires additional fees per store and lacks customization options. Another merchant praises the app for its easy implementation and helpful tutorials, as well as the personalized support received during a meeting with an advisor. Another merchant is still in the process of learning about the app but finds it amazing and has seen better results than expected. Overall, the app seems to have a decent user experience with its ease of use and helpful support, but there are some limitations for merchants with multiple stores and a lack of customization options.

  
• 

  Whatsy: WhatsApp Chat & Share

  Providing instant chat support to your unsure visitors via WhatsApp and helping them make purchases.

  ⭐️ 4.8 (44 reviews) Price: Free

  🔍 Overview of features

  The WhatsApp Live Chat & Customer Support app is a powerful tool for merchants looking to provide instant chat support and boost sales. With this app, you can easily display the WhatsApp chat icon on your store front, allowing visitors and customers to communicate with you or your support staff directly via WhatsApp.

  The key features of this app include WhatsApp Chat, which enables real-time conversations with customers; WhatsApp Share, which allows users to share your products or store with their contacts; and Auto Welcome Message/Pro-active Message, which lets you send automated messages to engage with unsure or confused customers.

  By offering instant chat support through WhatsApp, merchants can provide immediate assistance to potential customers, answer their questions, and guide them through the purchasing process. This not only improves customer satisfaction but also increases the likelihood of completing a sale. Additionally, the ability to share products or store details through WhatsApp can help merchants reach a wider audience and generate more exposure for their business.

  Overall, the WhatsApp Live Chat & Customer Support app provides a simple and effective way for merchants to enhance their customer support capabilities and drive sales growth.

  💬 What merchants say

  Based on the reviews, individual users highlight that the app provides direct and instant contact with staff, allowing for faster customer service. One user recommends the app to anyone, emphasizing its usefulness. However, another user had a negative experience, mentioning that after leaving a review, customer chat support did not respond. This user suggests using Shopify Inbox instead. Another user is interested in the app and finds it helpful and interesting, but has doubts about customizing options and hopes for an elegant and simple way of chatting with customers. Overall, the app receives positive feedback for its ability to improve customer communication and service, but there are concerns about customer support and customization options.

  
• 

  eDesk ‑ AI Helpdesk & Chat

  Faster, better, smarter customer support helpdesk and live chat software for eCommerce sellers.

  ⭐️ 4.8 (30 reviews) Free to install. Additional charges may apply.

  
• 

  Gladly

  Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

  ⭐️ 4.8 (27 reviews) $150/month

  🔍 Overview of features

  Gladly is a customer service platform that helps ecommerce brands transform their customer service and grow customer loyalty. The app offers several key features that can benefit a merchant's business.

  Firstly, Gladly provides a single, ticket-free view of a customer's lifelong history with the brand. This allows merchants to have a comprehensive understanding of each customer and their previous interactions, enabling personalized and tailored customer service.

  Secondly, Gladly organizes all communication channels into a single stream, threaded by time. This ensures that no conversations or messages are missed, and agents can easily access and respond to customer inquiries across various channels such as voice, email, SMS, chat, and social messaging.

  Thirdly, Gladly offers personalized self-service options based on the customer's profile and previous interactions. This feature helps to automate and streamline customer service, reducing the workload on agents and providing customers with quick and efficient solutions.

  Additionally, Gladly's platform includes voice capabilities, cutting costs and complexity by eliminating the need for separate voice communication systems.

  Lastly, Gladly's matching feature allows merchants to match customers to the most suitable agents based on real-time history, situation, or skills. This ensures that customers are connected with agents who can provide the best support and assistance.

  Overall, Gladly's platform focuses on improving customer service by prioritizing the customer and providing a seamless and personalized experience. By utilizing Gladly, merchants can enhance customer loyalty and satisfaction, leading to business growth.

  💬 What merchants say

  Merchants highlight the convenience of having all communication channels in one platform and the ability to view the history of customer interactions. They appreciate the responsiveness of the Gladly support team. Some suggested improvements include adding forwarding for social DMs, breaking down agent reporting by channel and average, adding a Create Order action and partial refunds in Gladly, and enabling people matching for calls. Overall, merchants find that Gladly revolutionizes customer support by providing a prime experience for customers. The timeline view helps prevent duplicate responses and puts the customer at the forefront of incoming responses. Merchants also appreciate the ease of use for agents and the thoughtful design of the system. They have had a great experience with Gladly and appreciate the support from their Customer Success Manager.
• 

  Wizybot ‑ ChatGPT Chatbot

  Customer support app powered by ChatGPT to automate chats and customer communication.

  ⭐️ 4.8 (18 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Wizybot is a customer support app powered by ChatGPT that can help online stores provide exceptional customer service and increase conversions. With Wizybot, merchants can automate their customer support using ChatGPT technology, which allows the app to provide human-like responses to customer inquiries. This ensures that customers receive prompt and accurate answers to their questions, leading to improved customer satisfaction and increased sales.

  One of the key features of Wizybot is its ready-to-use sales and support chatbots. Merchants can easily set up these chatbots in just 15 minutes, without the need for complex workflows. These chatbots can drive revenue by automatically answering customer questions and providing product recommendations. Additionally, merchants can leverage Wizybot to set up automated promotions, further boosting sales and conversions.

  Adding Wizybot to a Shopify store is quick and easy, taking just 10 minutes. By integrating this app into their store, merchants can enhance their customer experience and transform passive visitors into active buyers. Overall, Wizybot simplifies and automates customer communication, helping merchants grow their business and improve customer satisfaction.

  💬 What merchants say

  Un comerciante resalta que esta aplicación ha sido muy útil para su negocio, ya que ahora puede responder las preguntas más recurrentes de sus clientes en cuestión de segundos. Otros comerciantes también recomiendan esta aplicación por su eficacia en la gestión de preguntas y respuestas. En general, los usuarios destacan la utilidad de esta aplicación para mejorar la atención al cliente y agilizar la comunicación con los clientes.

  
• 

  Live Chat & AI Chatbot (Easy)

  Start making loyal, repeat customers TODAY with the power of state-of-the-art AI & easy UI.

  ⭐️ 4.8 (4 reviews) Free plan available. 30-day free trial.

  🔍 Overview of features

  Talkvisor is an all-in-one solution for managing the entire customer journey and boosting sales through differentiated customer service. The app offers several key features to help merchants grow their business:

  1. Live chat, Email, and Facebook Messenger integrations: Talkvisor allows merchants to connect with their customers through multiple channels, providing a seamless and convenient communication experience.

  2. AI chatbot: The app's AI chatbot assists merchants in responding to customer inquiries with personalized and timely messages. This feature saves time and ensures that customers receive quick and accurate support.

  3. Real-time, prebuilt dashboard: Merchants can access a comprehensive view of their customers' journey, including page clicks, cart adds, shipping information, and order information. This dashboard helps merchants understand their customers better and make data-driven decisions to drive sales.

  4. Built-in workflows: Talkvisor includes best practice built-in workflows, such as feedback requests and post-sales flows, to help merchants engage and retain customers effectively.

  By leveraging Talkvisor's features, merchants can provide excellent customer service, which becomes their competitive advantage. This leads to increased customer loyalty, repeat purchases, and ultimately, business growth.

  💬 What merchants say

  One merchant highlighted that everything about the app is really good, but they would prefer if there was an app to control the live chat feature. They mentioned that communicating through text or email is too old and tedious for them. They suggested that if the app had a dedicated chat app, they would give it 5 stars.

  Overall, merchants seem to be satisfied with the app's functionality and features. However, there is a specific desire for a dedicated app to manage the live chat feature. This suggests that merchants appreciate the convenience and efficiency of having a dedicated app to handle their customer communication needs.

  
• 

  Tidio Live Chat & AI Chatbots

  Customer experience platform with live chat, Lyro AI chatbot, ticketing, email marketing, and more

  ⭐️ 4.7 (1,744 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Tidio is a customer experience platform that offers a range of features to help online stores provide excellent customer service and increase sales. One of its key features is live chat, which allows merchants to quickly solve problems and proactively sell to visitors on their store. This can help improve customer satisfaction and increase conversion rates.

  The app also includes an AI chatbot called Lyro, which can automatically answer up to 70% of customer questions. This can save merchants time and resources by reducing the need for manual customer support.

  In addition, Tidio has features specifically designed for Shopify merchants. It allows merchants to preview carts, check order history, and recommend products directly within the chat. This can help drive upsells and cross-sells, ultimately increasing average order value.

  Furthermore, Tidio can be easily integrated with a Shopify store with just a few clicks, making it a convenient and efficient solution for merchants.

  Overall, Tidio provides a comprehensive customer experience platform that can help merchants improve customer service, increase sales, and grow their business.

  💬 What merchants say

  Based on the user reviews, merchants have highlighted several issues with the Tidio app. One merchant mentioned that after installing the app, their page speed became slower and caused glitches on their website, particularly on the desktop version. Another merchant mentioned that the app counted any visitor as an active chatbot, leading to inaccuracies in their chat engagement numbers. Some merchants also experienced difficulties with receiving sound notifications for new chats, leading to missed conversations with customers. The customer support of Tidio received mixed reviews, with some merchants finding them helpful and knowledgeable, while others felt that their support was non-existent or unhelpful. Overall, merchants warned others to be cautious when using Tidio and suggested seeking alternative chat service providers.

  
• 

  Zoko

  Grow your Business by doing Sales, Marketing and Customer Support on WhatsApp!

  ⭐️ 4.7 (145 reviews) $4.99/month. Additional charges may apply.

  🔍 Overview of features

  Zoko is an app that allows merchants to leverage the power of WhatsApp for sales, marketing, and customer support. With its deep integration with Shopify, Zoko offers several important features to help businesses grow.

  First, Zoko enables the use of ChatGPT for WhatsApp, allowing merchants to automate customer support and provide quick responses to inquiries. This can enhance customer satisfaction and save time for the merchant.

  Second, Zoko syncs the merchant's products to the WhatsApp catalog, making it easy for customers to discover and purchase items directly through the messaging app. This can increase sales and reach a wider audience.

  Third, Zoko supports the use of WhatsApp Pay, allowing customers to make secure and convenient payments within the app. This can streamline the checkout process and reduce friction for customers.

  Additionally, Zoko helps merchants by automatically sending standard order-related notifications and recovering abandoned checkouts through WhatsApp. This can improve customer engagement and increase conversion rates.

  Other features of Zoko include the ability to collect ratings and reviews through WhatsApp, confirm and convert cash on delivery (COD) orders, and utilize broadcast and dynamic segments to target the right customers.

  Overall, Zoko provides a comprehensive solution for businesses to leverage WhatsApp for sales, marketing, and customer support, helping them grow their business and enhance the customer experience.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight the helpfulness and support of the Zoko team. They appreciate the team's assistance in maximizing ROI and strategizing for their business. However, some merchants express dissatisfaction with certain aspects of the app. They mention that the "powered by Zoko" branding on the chatbot feels cheap and that the store demo is just a YouTube video, making it difficult to fully understand the app before using it. They also mention issues with spelling errors not being highlighted, lack of mobile optimization, and missing messages on the mobile app. Despite these concerns, merchants acknowledge the excellent support provided by the Zoko team. Overall, merchants find the app exciting and valuable for online businesses, but some feel that it is not yet worth the price and may consider switching to another app.
• 

  WhatsApp + Live Chat

  Unify your customer care in one omnichannel app and increase your sales by converting your visitors.

  ⭐️ 4.7 (108 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  The most important features of this omnichannel app are its ability to bring all communication channels into one app, including chat widget on the store, Instagram, WhatsApp, Facebook, email, phone, Apple Business, and Telegram. It also offers support for chatbots if desired.

  By integrating all major messaging platforms, the app allows merchants to streamline their customer care and provide a seamless experience for their customers. This can help improve customer satisfaction and loyalty.

  Additionally, the app offers conversion-boosting features such as smart auto-messages that can be sent to visitors based on specific conditions, increasing the chances of converting them into customers.

  The internal CRM feature allows merchants to manage and follow up with sales offers and support tickets, helping to build a strong customer base and improve overall sales efficiency.

  Overall, this app provides merchants with a comprehensive and user-friendly solution to unify their customer care and communication channels, ultimately helping them grow their business by improving customer satisfaction and increasing sales conversions.

  💬 What merchants say

  Based on the provided user reviews, some merchants highlight that this app can be tricky and difficult to remove once installed. They mention that when they requested to cancel their account, they did not receive the code necessary to complete the cancellation process, and even after deactivating the app, it continued to run on their website. This frustration leads them to regret installing the app in the first place. However, another merchant mentions that they believe this app is one of the best, easy to learn, and integrates well with their business. They have not encountered any problems and are satisfied with their experience so far. Overall, it seems that there are mixed opinions about this app, with some experiencing difficulties in canceling and removing it, while others find it to be a valuable tool for their business.

  
• 

  Tido Whatsapp Wolf

  Add WhatsApp chat widget, contact button and customer service to your store. Link unlimited agents.

  ⭐️ 4.7 (88 reviews) Price: Free

  🔍 Overview of features

  The WhatsApp Chat & Contact Button app is a great tool for merchants to enhance customer communication and provide excellent customer service. By adding a WhatsApp chat widget and contact button to their store, merchants can give customers the opportunity to connect with their brand in a way that is convenient for them.

  The app allows merchants to display a floating WhatsApp widget on various pages of their store, including product pages, collection pages, blog posts, and the homepage. This ensures that customers can easily find and use the chat feature, no matter where they are on the site.

  One of the key features of this app is the ability to link unlimited agents. Merchants can add multiple agents to handle customer inquiries and set their availability as online or offline. This ensures that customers can always reach out to a live person for support.

  The setup process for this app is quick and easy, taking only 2 minutes. By implementing the WhatsApp Chat & Contact Button app, merchants can improve customer interactions, provide real-time support, and ultimately boost sales by reducing cart abandonment and improving customer satisfaction.

  💬 What merchants say

  Merchants highlight that the Tido app is free and does not have any branding. They appreciate the seamless integration with their store, allowing them to communicate smoothly with their visitors through WhatsApp. They also mention that the app is one of the best self-integrated WhatsApp apps available and that it is very helpful. Some merchants compare it to other apps that charge for similar functionality.

  Overall, merchants have a positive experience with the Tido app. They appreciate the free and branding-free nature of the app, as well as its seamless integration with their store. The app is seen as a helpful tool for communicating with visitors through WhatsApp. Merchants also note that the app stands out compared to other apps that charge for similar functionality.

  
• 

  Messenger:Pro ‑ Cart Recovery+

  Use automated Messenger marketing campaigns for abandoned carts recovery and win customers back.

  ⭐️ 4.7 (82 reviews) Free plan available

  
• 

  Complete WhatsApp Commerce

  AI-driven WhatsApp Commerce. Sell, support & market on chat for 1.3x Retention and 1.5x CLTV

  ⭐️ 4.7 (38 reviews) From $19/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The LimeChat app is an AI-driven WhatsApp commerce tool that can help merchants grow their business by enabling them to sell, support, and market on chat. With a green-tick verified WhatsApp number, merchants can build unlimited AI-powered customer journeys, solve support queries 98% faster, and bring their product catalog to WhatsApp.

  One of the key features of LimeChat is its ability to boost revenue by allowing customers to checkout directly on chat, providing a seamless and convenient shopping experience. Additionally, the app offers a WhatsApp Marketing Suite, which includes features like recovering abandoned carts and building personalized campaigns to target the best customers.

  LimeChat also provides deep integration with Shopify, allowing merchants to create, modify, cancel, and track orders while conversing with customers. This integration streamlines the order management process and improves efficiency.

  Overall, LimeChat empowers merchants to leverage the popularity and convenience of WhatsApp to enhance customer engagement, increase retention, and drive higher customer lifetime value.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight the effectiveness of the LIMECHAT app in increasing sales through its abandoned cart recovery feature and real-time customer query support through the chatbot. The app is praised for its user-friendly interface and simplified process for WhatsApp marketing. Users also appreciate the exceptional customer support provided by the app's staff, with specific mentions of Ananya and Arya for their knowledge, patience, and dedication. Overall, merchants highly recommend LIMECHAT for its ability to enhance customer service, build strong customer relationships, and boost sales through WhatsApp marketing.
• 

  Crisp ‑ Live Chat & Chatbot

  Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

  ⭐️ 4.7 (19 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of the Crisp app are its ability to centralize multiple communication channels, including emails, live chat, Instagram DM, Messenger, and phone, into one platform. It also offers AI chatbots that can be easily handed over to human agents, a dedicated FAQ page builder that integrates with chatbots, and a chatbot builder with pre-built scenarios to help solve customer problems.

  By using Crisp, merchants can streamline their customer support process and provide instant assistance to buyers or prospects who are in need of help. The app helps them navigate the omnichannel revolution by offering various communication options, allowing them to connect with customers across different channels. The chatbot feature can automate responses and resolve common customer queries, saving time and resources. The centralized platform also ensures that all customer data is gathered and synchronized, making it easier for merchants to manage and analyze customer interactions. Overall, Crisp helps merchants create the perfect customer experience for their e-commerce store, leading to improved customer satisfaction and ultimately, business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight the ease of installation and setup of the app, with one user mentioning that it only took them about 2 minutes to set up. They also appreciate the ability to customize the chatbox to match their store theme. The feature that stands out the most is the ability to apply tags to customers for a personalized selling experience. Merchants also mention the importance of connecting social accounts and creating a help center for a seamless messaging experience.

  However, there are negative reviews where merchants express frustration with the company's customer service and account suspension issues. One user had their account blocked and faced difficulties in getting it restored despite providing the requested documents. Another user mentioned inconvenience caused by the verification process and the inability to respond to customers due to sudden account suspension. Additionally, some merchants find the monthly fee too high for the limited features offered in the free version.

  Overall, the app is praised for its ease of use and customization options. However, there are concerns about customer service and the cost-effectiveness of the app.

  
• 

  HeiChat‑ChatGPT Sales Chatbot

  Boost sales,Recommend Products. Help Track Order. Provide 24/7 Online Support Bot.

  ⭐️ 4.7 (15 reviews) Free plan available. 3-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are:

  1. 24/7 Online Support Bot: This app provides a customer service chatbot that is available round the clock to assist customers. It can handle inquiries such as "Where is my order?" and provide accurate and timely responses.

  2. Order Tracking: The app helps customers track their orders easily, reducing the need for manual intervention from customer service representatives.

  3. Product Recommendations: The chatbot can analyze customer needs and recommend up to 500 products from the store. This can help merchants increase sales by providing personalized suggestions to customers.

  4. Language Support: The app supports over 70 languages, allowing businesses to provide customer support in multiple languages and cater to a global customer base.

  5. Easy Configuration: With no need for complex workflows or trigger words, setting up and configuring the app is simple. Merchants can quickly deploy the chatbot without the need for developers or API keys.

  6. Knowledge Base Training: The app allows merchants to upload PDF or TXT files to train the chatbot's knowledge base. This enables the chatbot to provide accurate and customized responses based on the specific information available to the store.

  7. Ticket Submission: Customers can submit tickets through the app, and store owners will receive email notifications. This streamlines the customer support process and ensures that no customer inquiries go unanswered.

  💬 What merchants say

  Based on the user reviews, merchants highlight the app's ability to automatically learn store policies and recommend products. One merchant was impressed with the app's responsiveness and accommodation when they requested an increase in the number of products supported. Another merchant mentioned that the app automatically pulled up shipment details, saving them time in manually looking up information. Users also appreciate that the app handles basic customer requests like order status and tracking, reducing the need for repetitive responses. Overall, merchants are impressed with how the app functions without the need for complex setups, its seamless customer interaction, and its ability to recommend products based on customer preferences.

  
• 

  Radiance SmartChat

  Delight your customers with a magical AI-powered shopping concierge experience.

  ⭐️ 4.7 (7 reviews) Price: Free

  🔍 Overview of features

  Radiance SmartChat is an AI-powered chatbot app that can provide a magical shopping concierge experience for your customers. By automatically training on your store's product catalog and other content, SmartChat can assist users in finding immediate answers to their questions and guide them towards making a purchase.

  The key features of Radiance SmartChat include:

  1. Product Assistance: SmartChat can help users with search, recommendations, and other product-related questions, ensuring that customers have all the information they need to make informed purchase decisions.

  2. FAQ Support: The app can answer questions about your brand, store policies, and other frequently asked questions, reducing the need for customers to reach out to your support team for basic queries.

  3. Content Integration: SmartChat utilizes all your existing content and can even help you create new content as needed, ensuring that the chatbot stays up-to-date and relevant to your customers.

  4. Order Lookup and Reordering: After verification, users can easily lookup previous orders and reorder products, making the shopping experience more convenient and seamless.

  5. Agent Collaboration: Store agents can review and respond to user's questions in the Inbox, allowing for personalized and human interaction when needed.

  By providing instant assistance, reducing customer support workload, and offering personalized recommendations, Radiance SmartChat can help merchants improve customer satisfaction, increase sales, and grow their business.

  💬 What merchants say

  Merchants highlight that SmartChat has greatly reduced the time and effort spent on customer service inquiries. The app helps customers find the information they need on the website, reducing the need for them to contact support. Users praise the app for being easy to set up and having great capabilities. They appreciate the seamless AI communication and the intuitive system. While the app is not perfect, merchants are excited about its potential and are interested in seeing it develop further. Overall, SmartChat is highly regarded for its ability to streamline customer service and provide useful features, making it a valuable tool for online businesses.

  
• 

  Social Intents Live Chat

  Talk to your website visitors right from Microsoft Teams, Slack, and now with ChatGPT!

  ⭐️ 4.7 (4 reviews) Free plan available

  🔍 Overview of features

  Social Intents Live Chat is an app that allows merchants to chat with their website visitors directly from the collaboration tools they already use, such as Microsoft Teams and Slack. This eliminates the need for context switching between internal and external messaging apps.

  One of the key features of the app is the ability to create a ChatGPT enabled chatbot powered by OpenAI. This chatbot can be trained with the merchant's website data to answer visitor questions, providing automated customer support and reducing the workload for live chat agents. Additionally, the app offers ChatGPT API integration, allowing merchants to escalate any chat from the chatbot to human agents when needed.

  The app also provides unlimited live chat agents in Microsoft Teams, Slack, Zoom, or Webex. This means that multiple team members can handle customer chats simultaneously, improving response times and customer satisfaction.

  Other useful features include auto-translation of chats between the visitor and agent languages, allowing for seamless communication regardless of language barriers. Merchants can also customize the chat logo, colors, text, and language to align with their business branding.

  Overall, Social Intents Live Chat helps merchants streamline their customer communication by integrating it with the collaboration tools they already use and providing powerful chatbot capabilities. This can lead to improved customer service, increased efficiency, and ultimately, business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight the app's great customer service and responsiveness. They appreciate the support team's willingness to go the extra mile and assist with setting up chatbots and different chats for their domains. The app's integration with Slack is also highly valued by users, as it allows their teams to chat directly from within the platform. There is one user who had a misunderstanding but praised the quick resolution and expressed gratitude for the support received. On the downside, one user mentioned an issue with the app's functionality, specifically with a window appearing within the Social Offers box, causing frustration and potential abandonment of purchases. However, they believe that if this issue is fixed, the app would receive a perfect rating. Overall, merchants seem to have a positive experience with the app, appreciating its functionality and the support provided by the customer service team.

  
• 

  Facebook Chat Box ‑ Chatbot

  Connect to all your customers over the world through Facebook messaging platform.

  ⭐️ 4.6 (500 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are:

  1. Live chat: Customers can send messages to the merchant's Facebook page via Messenger. This allows for seamless and uninterrupted communication between the merchant and their customers, improving customer satisfaction and increasing the chances of making a sale.

  2. Subscribe popup: The app can display a popup with a discount code to encourage customers to sign up. This helps merchants grow their email marketing list and provides them with a direct channel to reach out to potential customers.

  3. Abandoned cart messages: The app can send messages to customers who have left items in their shopping cart, reminding them to complete their purchase. This feature helps reduce cart abandonment and increase conversion rates.

  4. Marketing campaign: Merchants can build automated marketing campaigns through Messenger. This allows them to engage with customers, provide personalized offers, and drive repeat purchases.

  5. Order confirmation message: The app can show detailed notifications about the order status, keeping customers informed and reassured about their purchase.

  Overall, this app helps merchants stay connected with their customers, improve communication, reduce cart abandonment, and drive sales through personalized marketing campaigns.

  💬 What merchants say

  Based on the user reviews, merchants highlight the excellent customer support provided by autoketing. One merchant mentioned receiving support right away, even on a Friday night, and another mentioned how helpful Jean was in setting up the chat bot with step-by-step instructions and pictures. The live chatbot itself was also praised for its effectiveness. However, there were a few negative reviews as well. One merchant mentioned that the app did not work on their store and there was no one available to help them due to the time difference. They suggested that the app should have more support staff to cater to users in different countries. Another merchant expressed frustration with an error message they received, stating that it was not appropriate for the app to crosscheck the user's country. In summary, autoketing is praised for its responsive customer support and effective live chatbot, but some users have experienced technical issues and difficulties with support availability.

  
• 

  POWR Live Chat | FB Messenger

  Answer questions from customers + interact with shoppers via POWR Facebook Messenger Live Chat.

  ⭐️ 4.6 (134 reviews) Free plan available

  🔍 Overview of features

  POWR Chat is an app that allows merchants to answer questions from customers and interact with interested buyers through Facebook Messenger. The most important features of the app are:

  1. Integration with Facebook Messenger: By integrating with Facebook Messenger, POWR Chat enables merchants to quickly install the app without any coding and start interacting with customers through a popular messaging platform.

  2. Customization: Merchants can customize POWR Chat to match their personal brand, ensuring a seamless and cohesive customer experience.

  3. Mobile notifications: With POWR Chat, merchants receive notifications on their mobile devices anywhere and anytime, allowing them to respond promptly to customer inquiries and stay ahead of the competition.

  4. Quick responses: By providing immediate answers to customer questions, merchants can improve customer satisfaction, close more sales, and retain valuable customers.

  5. Customized auto responses and welcome messages: POWR Chat allows merchants to enhance the user experience by setting up customized auto responses and welcome messages, providing a personalized touch and streamlining communication.

  Overall, POWR Chat helps merchants provide great customer service, convert potential buyers into paying customers, and improve the user experience on their website, leading to business growth and increased customer loyalty.

  💬 What merchants say

  Merchants highlight that this app is user-friendly, easy to configure, and intuitive. They find it practical and straightforward to use, with a seamless design editing experience. The installation process on Shopify is praised for its simplicity. Some merchants mention using the app to provide personalized customer service, while others appreciate the free subscription option. Overall, users find this app to be easy to navigate and a valuable tool for their businesses.

  
• 

  POWR Live Chat | FB Messenger

  Answer questions from customers + interact with shoppers via POWR Facebook Messenger Live Chat.

  ⭐️ 4.6 (134 reviews) Free plan available

  🔍 Overview of features

  The Live Chat POWR'd by Facebook Messenger app is designed to provide top-notch customer support in real-time through instant live chat with customers via Facebook Messenger. By installing this app directly in Shopify, merchants can quickly and easily offer personalized support to shoppers without any coding necessary.

  The app allows customization to match the merchant's personal brand, including chat settings like triggers, delay, bubble icon, and button text. Merchants can also set up an automated personal message to greet customers when they enter the live chat.

  One of the key features of this app is the ability to receive instant notifications on a mobile device, allowing merchants to answer questions and assist shoppers anywhere and anytime. This can help merchants stay ahead of their competition, close more sales, and retain valuable customers.

  Overall, the Live Chat POWR'd by Facebook Messenger app offers a convenient and efficient way for merchants to provide real-time support, enhance customer experience, and ultimately grow their business.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight that this app is user-friendly, easy to configure, and intuitive. They appreciate its practical and intuitive design editing experience, as well as its ease of use in finding what they are looking for. One merchant mentions that they use the app to provide personalized customer service. Another merchant, who is new to Shopify and app usage, finds it easy to install and is excited to see how it impacts their Facebook page. Overall, merchants have positive feedback about this app, praising its user-friendliness and ease of use.

  
• 

  WhatsApp Widget SetuBridge

  Allow website/store users to instantly contact you for getting an online chat via Whatsapp chat app.

  ⭐️ 4.6 (12 reviews) $1.99/month. 7-day free trial.

  🔍 Overview of features

  The WhatsApp chat app for Shopify is designed to provide reliable and fast customer support for online shoppers. It allows website/store users to instantly contact the merchant via WhatsApp chat, making it convenient for customers to get in touch with any questions or concerns they may have.

  One important feature of the app is the ability to manage multiple WhatsApp agents with specific online-offline time slots. This helps reduce the number of unattended customers by ensuring that there is always a representative available to assist.

  The app also offers a Google Analytics tracking dashboard, allowing the admin to track and analyze WhatsApp chat events. This provides valuable insights into customer behavior and helps the merchant understand who is converting to chat.

  Additionally, the app allows for easy customization of the WhatsApp chat button without any coding required. Merchants can set the chat button title, image, position, and agent image to match their brand and website design.

  Overall, the WhatsApp chat app helps merchants provide excellent customer support, improve conversion rates, and enhance the overall shopping experience for their customers.

  💬 What merchants say

  Merchants highlight that this app helps them create direct and meaningful conversations with their customers. They appreciate the seamless experience it offers, especially with its integration with WhatsApp Business account and catalog as a sales channel. Users also mention that the support provided by the app is active and attentive, addressing any doubts or questions they may have. Overall, merchants find this app practical and love how it helps them provide personalized attention to their customers.
• 

  WhatsApp & Helpdesk ‑ MyAlice

  Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications

  ⭐️ 4.6 (9 reviews) From $60/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The MyAlice app is a sales-focused customer service platform that helps eCommerce merchants convert shoppers on messaging channels like WhatsApp, Instagram, Facebook, Line, Telegram, and Viber into orders.

  The most important features of the app include:

  1. Live chat and social channel widget: This allows merchants to provide customer support and increase sales by engaging with customers in real-time on various messaging channels.

  2. Prioritization of messages: The app combines WhatsApp, email, chat, and social comments/DMs into one feed, making it easier for merchants to prioritize and respond to customer inquiries efficiently.

  3. Order management: Merchants can view, edit, and cancel Shopify orders directly within the MyAlice customer view, streamlining the order fulfillment process.

  4. Personalized WhatsApp campaigns: The app enables merchants to send personalized WhatsApp broadcast campaigns to their customer lists, helping to drive engagement and increase sales.

  5. Automation features: Merchants can use WhatsApp to recover abandoned carts, automate checkout reminders, and more, ensuring that they don't miss out on potential sales opportunities.

  By leveraging these features, merchants can effectively communicate with customers on their preferred messaging channels, provide personalized support, and automate sales-related notifications. This ultimately helps to convert more shoppers into customers and retain them for longer, leading to business growth.

  💬 What merchants say

  Merchants highlight the excellent customer service and support provided by Myalice. They appreciate that the app consolidates all support channels in one place, saving time and increasing efficiency. The integration with Shopify's support mailbox allows for quick order processing. Users also mention the app's APIs and Webhooks, which make it easy to integrate with other tools and automate tasks. Overall, merchants find Myalice to be a great centralized customer care and support solution, with promising e-commerce specific features. The onboarding process and ongoing support are also praised by users.
• 

  Cheerlink Livechat, AI Chatbot

  Happy customers buy more. Boost sales growth by AI-powered inbox, chatbot, sales pop, and more.

  ⭐️ 4.6 (7 reviews) Free plan available

  🔍 Overview of features

  Cheerlink is a revenue-accelerating marketing and customer service platform for merchants. One of the most important features of Cheerlink is its live chat functionality, which has been found to be the most satisfactory form of communication for 73% of customers. By using the live chat feature, merchants can convert customers and make them happy, leading to increased sales.

  Cheerlink also offers an AI copilot that can assist merchants during live chats. This AI copilot can provide valuable insights into customers' activities and help merchants send product recommendations directly to them. This personalized approach can improve customer satisfaction and boost sales.

  In addition to live chat, Cheerlink provides various marketing tools such as sales pops and announcements. These tools can be configured to build a merchant's brand and accelerate revenue. By using these marketing tools, merchants can attract more customers and increase their conversion rates.

  Cheerlink also offers an omnichannel chat experience with zero setup, ensuring the best experience for both customers and merchants. The platform provides full customer context with a conversational timeline, allowing merchants to have a deeper understanding of their customers' needs and preferences.

  Overall, Cheerlink provides a comprehensive set of features designed to help merchants convert customers and boost sales. Its live chat functionality, AI copilot, and marketing tools make it a valuable tool for growing a business and improving customer satisfaction.

  💬 What merchants say

  Merchants highlight the fast and accurate nature of the app, as well as its user-friendly interface. They appreciate the beautiful widget and powerful functions that it offers. The fact that the app is free is also seen as a positive aspect. Merchants recommend Cheerlink as a useful tool for connecting with customers in real-time. Overall, Cheerlink is described as a highly efficient and user-friendly app that offers powerful features and a visually appealing widget. It is praised for its ability to connect with customers effectively and is recommended as a good option for merchants looking to enhance customer communication.

  
• 

  2ND LOOK Abandoned Cart Rescue

  Send abandoned cart reminders to your customers through Facebook Messenger.

  ⭐️ 4.6 (7 reviews) Price: Free

  
• 

  Intercom Chat Box Embed

  ⭐️ 4.6 (2 reviews) $4.90/month. 14-day free trial.

  🔍 Overview of features

  The most important feature of this app is the ability to embed a chat box on your website to converse with your users. This helps to facilitate real-time communication and engagement with your customers and website visitors.

  The app integrates the Intercom Messenger widget into your webshop, making it easy for you to start talking to your customers and website visitors right away. You can enable and disable the chat box with just one click, providing flexibility in your communication strategy.

  The app also offers an easy, no-code setup with a simple user interface in the admin interface. This makes it a breeze to activate and deactivate the Intercom Messenger widget, ensuring a seamless integration into your website.

  By using this app, you can provide excellent customer support, answer questions, address concerns, and ultimately build stronger relationships with your customers. This level of personalized communication can help drive customer loyalty and increase sales.

  💬 What merchants say

  Based on the user reviews, there are mixed opinions about this app. Some merchants highlight that it works perfectly and requires an active Intercom subscription before installing. However, there is also a negative review stating that it is a scam software that deceives users into installing it and then charges a fee of $59 to continue using it. The user claims that the service staff ignores them completely. Another user mentions that they have been using it for 4 hours and still haven't finished it, and were told they need to pay $59 to use it. Overall, the reviews suggest that there may be some issues with transparency and pricing, causing dissatisfaction among some merchants.
• 

  Pushdaddy WhatsApp, Live Chat

  Use WhatsApp Chat or Live Chat or messenger with FAQ to offer support, abandoned cart with chatbots

  ⭐️ 4.5 (4,081 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The WhatsApp Chat & Live Chat app offers several important features that can help a merchant grow their business.

  Firstly, the app allows merchants to easily switch between WhatsApp chat and live chat, providing customers with multiple communication options. This can help improve customer support and increase customer satisfaction.

  The app also includes marketing automation features such as abandoned cart recovery, order confirmation, and email marketing. These automated features can help merchants recover lost sales, keep customers informed about their orders, and engage with customers through targeted email campaigns.

  In addition, the app integrates with popular messaging platforms like Facebook Messenger and Instagram, allowing merchants to reach customers on multiple channels.

  The app also offers FAQ functionality, which can help reduce customer inquiries and provide quick answers to common questions. This can save merchants time and improve the customer experience.

  Other features of the app include multiple operator support, review collection, sign-up forms, and the ability to send tracking updates. These features can help merchants streamline their operations, collect valuable feedback, capture leads, and keep customers informed about their orders.

  Overall, the WhatsApp Chat & Live Chat app provides a comprehensive set of features that can help merchants enhance their customer support, recover lost sales, and engage with customers across multiple channels, ultimately leading to business growth.

  💬 What merchants say

  Based on the user reviews, there are mixed opinions about this app. One merchant expresses frustration with the lack of support and the requirement to use WhatsApp, which they believe customers may not want to use to contact the merchant. They also mention that the chatbot functionality is not available. Another merchant complains about the high cost of support and questions the authenticity of positive reviews. On the other hand, one merchant is happy with the app's performance and appreciates the fact that it is free. Overall, the app seems to have issues with support and some users question its value compared to other options available. However, there are also users who find it useful and appreciate its affordability.

  
• 

  Shopify Inbox

  Acquire new customers and close sales by connecting with shoppers in chat.

  ⭐️ 4.5 (1,961 reviews) Price: Free

  🔍 Overview of features

  Shopify Inbox is a messaging tool that allows merchants to connect with shoppers in real-time chat. The app provides several important features to help merchants grow their business:

  1. Increase sales: With Shopify Inbox, merchants can chat with customers as they shop, allowing them to provide personalized recommendations, offer discounts, and upsell products. This can lead to increased order value and higher conversion rates.

  2. Improve customer experience: By using live customer information like products viewed, cart details, and past orders, merchants can tailor their messages to provide a more personalized and relevant shopping experience. Automated replies, FAQs, and a personal chat experience help merchants respond quickly and efficiently to customer inquiries, creating a positive customer experience.

  3. Streamline workflow: The app seamlessly integrates with the Shopify admin, allowing merchants to turn on chat and track results without leaving their dashboard. Merchants can manage conversations from both their online store and the Shop app, making it easy to stay connected with customers.

  Overall, Shopify Inbox empowers merchants to engage with shoppers in real-time, provide personalized recommendations, and streamline their customer support process, ultimately helping them acquire new customers and close more sales.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight several flaws of this app. One merchant is concerned about privacy issues, stating that profiles are being created without consent when customers enter their email addresses. Another merchant finds it impractical that customers have to screenshot an image for the merchant to see the product they're referring to, suggesting that the app should automatically capture the product page. Additionally, merchants express frustration with the inability to reply to customers via text, as they believe this has resulted in lost sales. However, merchants do appreciate the app's beautiful design, easy installation, and customizable FAQ feature.

  Overall, the app has great potential, with positive feedback on its functionality, reliability, ease of use, and mobile accessibility. However, there are significant issues that need to be addressed, such as the privacy concerns and the lack of text communication with customers. Another complaint raised by merchants is the presence of scammers, which requires constant blocking and filtering. Once these issues are resolved, merchants express a willingness to reinstall the app.

  
• 

  RT: Facebook Messenger Chat

  Allow you to help your customers via Facebook Messenger. Generate more leads and land more sales.

  ⭐️ 4.5 (80 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are its ability to provide real-time support via Facebook Messenger and its exit intent popups.

  By setting up a support channel through Facebook Messenger, merchants can easily assist their customers and provide them with a seamless support experience. This can help build trust, improve customer satisfaction, and ultimately lead to more sales.

  The app also offers exit intent popups, which can be a powerful tool for reducing cart abandonment and increasing conversions. By delaying the display of the popup until the customer is about to leave the site, merchants have a second chance to capture their attention, offer discounts or incentives, and persuade them to stay and complete their purchase.

  Overall, this app can help a merchant grow their business by improving customer chat service experiences, generating more leads, and increasing sales through effective support and exit intent popups.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight a few key points about this app. Firstly, some users mention that the app doesn't load properly on their theme, causing frustration. However, they do appreciate the user-friendly uninstall instructions, which allows them to easily remove the app if it doesn't work for them. Another common complaint is that the app is glitchy and lacks timely support. Users struggle to find ways to set times for the chat/off hours and cannot save new features. Additionally, some users find the exit pop-up feature annoying and express a desire for more customization options.

  Overall, the app seems to have some technical issues and lacks responsive support. Merchants appreciate the ease of uninstallation but are frustrated by the glitchy nature of the app and its limited customization options. Improving the app's functionality and providing better support would likely enhance the overall experience for users.

  
• 

  Live Chat by Combidesk

  This app is chat software for your webshop with which your customers can ask you questions.

  ⭐️ 4.5 (57 reviews) $8/month. 14-day free trial.

  🔍 Overview of features

  This Chat App is a chat software for your webshop that allows your customers to ask you questions directly. By removing the barrier of communication, this app can help boost your conversion rate and provide a quick and personal service to your customers.

  The most important features of this app include automatic installation of the chat module in your Shopify webshop, automatic completion of customer information during the chat, and the ability to view the current products in the shopping basket directly in the chat dashboard.

  These features are crucial for providing a seamless and efficient customer experience. By having the chat module automatically installed in your webshop, you can easily start engaging with your customers without any technical hassle. The automatic completion of customer information saves time and enables personalized interactions. Additionally, being able to see the current products in the shopping basket allows you to have a better understanding of your customers' needs and provide more targeted assistance.

  Overall, this Chat App can help you improve customer satisfaction, increase sales, and manage more sales efficiently by providing a direct and convenient communication channel with your customers.

  💬 What merchants say

  Individual users highlight that this app has had a history of issues, but the developer, Combidesk, has been responsive in resolving those issues. However, since being owned by Zendesk and ZopIM, users have experienced more problems, including difficulties logging in and accessing customer support. One user mentioned switching to Re:amaze, which they found to be more reliable and offer better functionality and customer support, despite the higher cost. Another user emphasized that this app helped increase conversions by allowing them to answer customer questions while they are shopping. Overall, users have mixed opinions about this app, with some experiencing issues and difficulties, while others found it to be a valuable tool for their business.
• 

  Relish AI Chatbot, Quiz, FAQ

  Automate sales and customer support with AI chatbot. Responses customizable based on type of page.

  ⭐️ 4.5 (22 reviews) From $29/month. 14-day free trial.

  🔍 Overview of features

  The most important feature of this AI chatbot app is its ability to automate sales and customer support. The app provides a 24/7 virtual shopping assistant that can respond to customer queries and provide support, freeing up time for the merchant to focus on other important tasks.

  The AI-powered chatbot ensures that customers are always attended to in a timely manner, whether it's answering questions about products or providing status updates on orders and subscriptions. This instant response capability can significantly boost store conversions by providing a seamless and efficient customer experience.

  Additionally, the app allows for customization of responses based on the type of page, ensuring that the chatbot provides relevant and personalized information to customers. It also has the ability to hand off to a human representative if it is unable to answer a customer's query.

  Overall, this app can help a merchant grow their business by providing automated sales and customer support, increasing customer satisfaction, and improving conversion rates.

  💬 What merchants say

  Merchants highlight the effectiveness of the Relish AI Shopify app in automating sales and customer support through an AI chatbot. They mention a significant increase in sales and customer satisfaction after implementing the app. The level of customization is appreciated, as it allows for tailored responses based on different pages. The customer support team, specifically Kritika and Rupa, is praised for their helpfulness, expertise, and professionalism. Merchants feel that Relish AI is a must-have app for streamlining processes and providing an exceptional customer experience.

  Overall, the reviews indicate that Relish AI is a game changer for businesses, helping them automate sales and customer support effectively. The app's customization options and the dedicated customer support team are highly valued by merchants. The positive experiences shared by users highlight the app's ability to improve sales and customer satisfaction. However, one user expressed frustration with canceling the app and removing it, indicating a negative experience in that aspect.
• 

  KamiChat：ChatGPT Chat

  Powerful AI chatbot powered by ChatGPT - Helps you generate orders even when the store is unattended

  ⭐️ 4.5 (8 reviews) Free plan available

  🔍 Overview of features

  KamiChat is a powerful AI chatbot app that can help merchants generate orders even when their store is unattended. The app allows you to view user orders, carts, and all products in real-time, giving you accurate information about the items in a customer's cart. This enables you to identify customer purchase preferences and recommend products that are more likely to lead to order transactions.

  By using KamiChat, you can communicate more efficiently with customers and solve problems promptly. The app also provides statistical and historical chat records, allowing you to analyze the performance of your customer service team and assess the quality of customer service provided.

  KamiChat supports multiple team members management, allowing your team to collaborate effectively. It also offers the option to install chat portals on all pages of your store, ensuring that customers can easily reach out for assistance. Furthermore, the app provides a fast activation experience and supports quick login from Shopify.

  An additional feature of KamiChat is the ability to allow visitors to communicate with you directly through WhatsApp, making it even more convenient for customers to reach you.

  In summary, KamiChat's AI chatbot capabilities, real-time order and cart insights, and efficient communication tools can help merchants enhance customer service, increase order conversions, and improve overall business growth.

  💬 What merchants say

  Individual users highlight the incredible capabilities and outstanding performance of the GPT chat app. They mention how it has transformed their customer interactions and liken it to having a dedicated support team available round-the-clock. Users appreciate the simplicity and ease of use of the app, as well as the availability of a free package that meets their current needs.

  Overall, users have a positive view of the GPT chat app. They find it to be a game-changer in terms of customer service and appreciate the app's performance and capabilities. The availability of a free package and the easy-to-use interface are also mentioned as positive aspects. Users are excited about the app and look forward to exploring other features it offers.

  
• 

  MSG91

  Abandoned Cart/Checkout Alerts, Chat Bot, Order Updates, Owner Alerts, Omni-channel communication.

  ⭐️ 4.5 (2 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of the app are abandoned cart/checkout alerts, chat bot, order updates, owner alerts, and omni-channel communication.

  With the abandoned cart/checkout alerts feature, the app can send customized communications through email, SMS, voice, RCS, and WhatsApp to remind customers about their abandoned carts or checkouts. This helps to recover lost sales and increase conversion rates.

  The chat bot feature allows merchants to engage with their visitors and provide instant support. This can improve customer satisfaction and increase the chances of making a sale.

  The order updates feature enables the app to send personalized alerts to customers about their orders, including order-related alerts, order cancellation alerts, and refund alerts. This helps to keep customers informed and build trust.

  The owner alerts feature ensures that merchants receive notifications about important events and activities happening in their store. This allows them to stay updated and take immediate action when needed.

  Finally, the omni-channel communication feature allows merchants to reach their visitors through multiple channels, such as email, SMS, voice, RCS, and WhatsApp. This helps to maximize the chances of reaching customers and driving sales.

  Overall, this app can help a merchant grow their business by reducing cart abandonment, improving customer support, increasing customer satisfaction, and enhancing communication with customers.

  💬 What merchants say

  Based on the user reviews, merchants highlight the app's great support team and their extraordinary services. The support team is highly praised for their helpfulness in setting up campaigns and troubleshooting issues. Users also mention that the app is user-friendly and provides a great experience overall. It is particularly useful for running campaigns and sending messages to customers. The MSG91 app seems to be highly regarded for its support and effectiveness in helping merchants with their marketing efforts.

  
• 

  Botsify

  Increase your store conversions by 2x using Botsify Chatbot for Stores.

  ⭐️ 4.5 (2 reviews) Price: Free

  🔍 Overview of features

  The most important features of the Botsify Chatbot for Stores app are syncing products with the chatbot, allowing customers to track orders, and enabling product search through the chatbot.

  By syncing products with the chatbot, merchants can provide a seamless shopping experience for customers, allowing them to browse and purchase products directly within the chatbot interface. This can help increase store conversions as it eliminates the need for customers to navigate through multiple pages or websites.

  The feature that allows customers to track orders through the chatbot is also valuable as it provides convenience and transparency for customers. They can easily check the status of their orders without having to contact customer support, resulting in a better customer experience and potentially increasing customer satisfaction and loyalty.

  Additionally, the app enables customers to search for products by simply writing search terms to the chatbot. This feature saves customers time and effort, making it easier for them to find the products they are looking for. By improving the search experience, merchants can increase the chances of customers finding and purchasing the products they desire.

  Overall, the Botsify Chatbot for Stores app can help merchants grow their business by increasing store conversions, improving customer experience, and making it easier for customers to find and purchase products.

  💬 What merchants say

  Merchants highlight that this app is an amazing platform for engaging customers on Instagram for their Shopify store. They appreciate the easy integration process, especially with the help of a YouTube video. Users also mention that it is a great free Instagram chat tool that can replace more expensive software. They appreciate the responsiveness of the team, who are always willing to help and respond quickly to any questions or concerns. Overall, merchants strongly recommend this app for its functionality, affordability, and excellent customer support.

  
• 

  Gorgias ‑ Helpdesk & Live Chat

  Unify all support conversations (and related orders) to accelerate growth through happier customers.

  ⭐️ 4.4 (629 reviews) From $10/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  Gorgias is a customer service platform designed to help fast-growing ecommerce merchants improve their support and accelerate revenue. By centralizing all support conversations, orders, and even social comments and DMs in one customer ticket view, Gorgias enables merchants to have full customer context before answering any inquiries, leading to more efficient and personalized support.

  One of the key features of Gorgias is the ability to prioritize and manage various communication channels such as email, chat, voice, SMS, WhatsApp, and social comments/DMs all in one feed. This ensures that no customer inquiries are missed and allows for a streamlined support process.

  Gorgias also offers self-service resources that provide instant answers to shopper questions, reducing checkout friction and improving the customer experience. Additionally, the platform allows for the use of dynamic Macros to auto-fill responses with personalized information, saving time for support agents and enhancing the efficiency of their responses.

  Furthermore, Gorgias provides live dashboards to track team activity and support metrics, allowing merchants to monitor and improve their support performance. The ability to view, edit, and cancel Shopify orders without leaving the Gorgias customer view further streamlines operations and enhances customer satisfaction.

  Overall, Gorgias empowers merchants to convert more shoppers, retain them longer, and turn support agents into sales reps by providing a comprehensive and revenue-focused customer service solution.

  💬 What merchants say

  Merchants highlight the ease of use and intuitive nature of Gorgias, particularly in comparison to other platforms like Hubspot. The seamless integration with Shopify and the ability to view customers' purchase and contact history alongside their messages is highly appreciated, as it helps prioritize VIP customers. Some users have mentioned experiencing longer wait times for assistance, but this is attributed to a high volume of tickets on that particular day. Overall, merchants have had amazing experiences with Gorgias, praising its user-friendly platform, efficient customer support management, and helpful team. They find the entire process seamless, from onboarding to issue resolution, and highly recommend Gorgias as a top-notch customer support solution. However, one user mentions the limitation of not being able to manage Facebook group comments and the 24-hour restriction on replying to WhatsApp messages, which has led them to consider finding an alternative solution.
• 

  Conzia Live Chat Widgets

  Talk to your store visitors and increase your sales via Conzia Live Chat Widgets.

  ⭐️ 4.4 (52 reviews) Free plan available

  🔍 Overview of features

  Conzia Live Chat Widgets is an app that allows merchants to communicate with their store visitors in real-time through various channels such as live chat, Facebook Messenger, and WhatsApp. By providing this option for customers to connect, merchants can increase their sales and provide better customer support.

  The app offers easy integration with Shopify stores, requiring no coding knowledge. Merchants can quickly place the Conzia Live Chat, Facebook Messenger, and WhatsApp widgets on their store with just one click.

  By offering live chat support, merchants can engage with visitors on their website, answer their questions, address concerns, and provide personalized assistance. This can help to increase customer satisfaction, build trust, and ultimately drive more sales.

  Additionally, the option to connect via Facebook Messenger and WhatsApp expands the reach of customer support, as customers can choose the platform they are most comfortable with. This helps to cater to a wider audience and provide a seamless support experience.

  Overall, Conzia Live Chat Widgets is a valuable app for any merchant looking to enhance customer support, increase sales, and improve the overall shopping experience on their Shopify store.

  💬 What merchants say

  Based on the user reviews, merchants highlight the excellent customer support provided by Conzia. They appreciate that the app's team is proactive in reaching out and assisting merchants throughout the setup process. Users also mention that the customer support widget has helped them generate more leads and improve their overall customer service. It is noted that the app is not only useful for e-commerce stores but also for agencies, helping them connect with leads and answer their questions before scheduling strategy calls. Overall, merchants are extremely satisfied with Conzia, praising its effectiveness in increasing leads and its helpful customer support.

  
• 

  Facebook Messenger Chat

  Support customers with Facebook messenger Chat and boost sale

  ⭐️ 4.4 (20 reviews) $4.99/month. 3-day free trial.

  🔍 Overview of features

  The Facebook Messenger Chat & Support app allows merchants to connect directly with their customers on their store through Facebook Messenger. This app offers several important features that can help a merchant grow their business.

  Firstly, the app enables real-time chat with customers, allowing merchants to provide support, answer questions, and address concerns instantly. This fast support can lead to happier customers and increased sales.

  Additionally, the app allows merchants to offer coupons and promotions directly through the chat, providing an opportunity to boost sales and incentivize customers to make a purchase.

  One of the key advantages of this app is the ability to continue communicating with customers even after they have left the website. If a customer starts a chat but doesn't make a purchase, the merchant can still reach out to them through Facebook Messenger and potentially convert that lead into a sale.

  Overall, the Facebook Messenger Chat & Support app provides an easy and effective way for merchants to engage with customers, provide support, and increase sales.

  💬 What merchants say

  Based on the provided user reviews, merchants have highlighted that this app is very helpful, intuitive, and has a lot of value. They strongly recommend it and are glad to find that it is free. Users appreciate that the app allows them to change buttons and edit various aspects of their website's interface. However, one user expressed dissatisfaction, mentioning that the app is hard to use, slow, and unattractive.

  Overall, merchants find this app to be a valuable and intuitive tool for making adjustments to their website. They appreciate its functionality and recommend it to others. However, there is one user who had a negative experience, mentioning difficulties with usability and performance.
• 

  Manifest AI chatbot, Live Chat

  ChatGPT powered AI chatbot for increasing revenue and reducing customer support tickets.

  ⭐️ 4.4 (11 reviews) Price: Free

  🔍 Overview of features

  The Manifest AI app is a GPT-powered chatbot that can significantly enhance the purchase and support experience for your store. With advanced capabilities, it offers fast product search, personalized recommendations, inquiry handling, and purchase assistance with offers and discounts.

  One of the key features of Manifest AI is its ability to serve as live chat support, allowing it to solve real-time order-related queries, assist with live tracking, FAQs, returns, shipping updates, and even provide live agent support when needed. This ensures that customers receive immediate assistance and support throughout their buying journey.

  Additionally, Manifest AI can also serve as your store's AI chatbot, helping to convey your brand values, showcase reviews, and ultimately boost sales. It understands 75+ languages and can even comprehend incorrect vocabulary used by visitors.

  The app also offers easy onboarding and custom data training, with dedicated handholding support to help you get started quickly and effectively. Integration with your store is seamless, allowing you to have instant live chat functionality in just 30 seconds.

  Overall, Manifest AI can help merchants grow their business by improving customer support, increasing conversions through personalized recommendations, and providing a seamless and efficient purchase experience.

  💬 What merchants say

  Based on the provided review, one merchant mentioned that they initially installed the app and it worked fine for 30 minutes. However, they later noticed that the widget disappeared on mobile devices only, while it still appeared on PC. They attempted to uninstall and reinstall the app to fix the issue, but the reinstall process did not work as expected. The merchant is seeking help or guidance to resolve the uninstall/reinstall problem.

  Overall, it seems that this app has some issues related to the widget disappearing on mobile devices and difficulties with the uninstall/reinstall process. Merchants are looking for assistance or a resolution to these problems.

  
• 

  Berry Support‑ Chat & Helpdesk

  All-in-one customer support with live chat, social channels, team collaboration, and automation.

  ⭐️ 4.4 (8 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are its live chat capabilities, omnichannel support, automation features, and real-time reporting.

  With the live chat feature, merchants can communicate with their customers in real-time on various platforms such as their store, WhatsApp, Twitter, Facebook, Instagram, Telegram, Line, SMS, and email. This allows for seamless and convenient customer support across multiple channels.

  The omnichannel box feature enables merchants to engage with their customers across all communication channels by connecting them to a single platform. This ensures that all customer interactions can be managed and tracked in one place, improving efficiency and consistency in customer service.

  The automation feature helps simplify workflows and save time by automating repetitive tasks. This can include automated responses to common customer inquiries or automatically assigning conversations to specific team members based on certain criteria.

  The app also provides real-time reporting capabilities, allowing merchants to easily view the current status of both their conversations and agents. This helps merchants track and analyze their customer support performance, identify areas for improvement, and make data-driven decisions to optimize their customer service.

  Overall, this app can help a merchant grow their business by providing a comprehensive and efficient customer support solution. It allows them to effectively manage and respond to customer inquiries across multiple channels, streamline communication and collaboration within their team, automate repetitive tasks, and gain insights through real-time reporting and analytics.

  💬 What merchants say

  Based on the user reviews, merchants highlight that this app is simple to understand, supports many integrations, and provides real-time messaging convenience. They also appreciate the app's wide range of features, helpful customer service, and well-designed appearance. Merchants highly recommend this app for its ability to handle multiple social media platforms and its superior functionality compared to Shopify inbox. Overall, users are very satisfied with this app and its customer service, and they are looking forward to the upcoming mobile access feature.

  
• 

  GetButton: WhatsApp, FB & More

  Connect with your store visitors via popular messaging apps or a contact form. Get your button now.

  ⭐️ 4.3 (170 reviews) $4.99/month. 14-day free trial.

  🔍 Overview of features

  The GetButton app is a powerful tool that allows merchants to easily connect with their store visitors through popular messaging apps or a contact form. With over 20+ messaging apps and contact options to choose from, including Facebook Messenger, WhatsApp, Viber, Line, email, phone, and more, merchants can provide multiple ways for visitors to initiate a conversation.

  One of the key features of GetButton is the ability to combine all the messaging and contact options into one floating button. This floating button can be customized to match the merchant's website theme, with options to customize the size, color, image, and position. By adding a greeting message, merchants can increase visibility and engagement, encouraging visitors to reach out.

  The app is easy to install, taking less than 60 seconds, and it works on all themes. This means that merchants can quickly integrate the GetButton widget into their store without any technical hassle.

  Overall, GetButton helps merchants grow their business by providing a seamless and convenient way for visitors to connect with them, increasing customer engagement, and driving more leads and sales.

  💬 What merchants say

  Based on the provided user reviews, merchants have mixed opinions about this app. Some users have complained about the lack of customer support and difficulty in getting their issues resolved. One merchant mentioned having a problem with the icon placement on the mobile side and was unable to receive a response from the app developer. Another user expressed frustration with the app causing errors and being unable to remove the WhatsApp icon from their page, even after uninstalling and reinstalling the app. On the other hand, there is a positive review from a merchant who found the app to be working great on their website and highly recommended it to others. Overall, it seems that while the app may have some functionality and design benefits, the lack of reliable customer support and unresolved issues are a cause for concern among merchants.
• 

  tawk.to Live Chat

  tawk.to’s messaging and CRM software makes it easy to monitor and chat with customers in real time.

  ⭐️ 4.2 (229 reviews) Price: Free

  🔍 Overview of features

  The tawk.to Live Chat app is a powerful tool for merchants looking to provide excellent customer support and increase sales. With unlimited messaging, ticketing, and agent seats, merchants can easily monitor and chat with visitors on their Shopify site in real time. This allows them to be there for customers when they need assistance, increasing the chances of converting visitors into customers.

  The app's integration with Shopify allows merchants to view and manage orders directly from chats and tickets, making it convenient and efficient to provide support while also managing their business. Personalized greetings can be created using triggers based on factors like location and past visits, helping to create a more personalized and engaging experience for customers.

  The app also includes a CRM system that allows merchants to manage unlimited customers and organizations, helping them keep track of important customer information and provide more personalized and targeted support.

  Additionally, the app offers canned message templates, making it easy to provide fast and accurate responses to common customer inquiries.

  Overall, the tawk.to Live Chat app provides the necessary tools for merchants to provide real-time customer support, increase sales, and build stronger relationships with their customers.

  💬 What merchants say

  Based on the user reviews, merchants have highlighted several issues with this app. Many users have mentioned that the interface is clunky and could use an update. The Shopify data sync is also not satisfactory for some users. One major complaint is the excessive branding and advertising of the app, which redirects customers away from the merchant's website. This is seen as unprofessional and disrespectful. Some merchants have also faced difficulties with uninstalling the app, as the widget remains on their website even after removal. The lack of response from Tawk Support has frustrated some users. However, there are also positive comments about the app's ability to effectively communicate with customers and allow multiple logins for staff members. Overall, the app's clunky interface, branding, and uninstallation issues seem to be the main concerns for merchants.

  
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  Facebook Messenger Marketing

  ⭐️ 4.2 (130 reviews) $9/month. 30-day free trial. Additional charges may apply.
• 

  Maxwell: WhatsApp & Messenger

  Chat live, build relationships & boost sales through WhatsApp and Messenger

  ⭐️ 4.2 (39 reviews) Free plan available

  🔍 Overview of features

  This app allows merchants to chat live with their customers through WhatsApp and Messenger, building relationships and boosting sales. The app offers pre-built chat plugins, popups, checkboxes, and templates, making it quick and easy to implement WhatsApp and Messenger marketing strategies.

  The most important features of this app are:

  1. Live support: Merchants can provide real-time customer support through WhatsApp and Messenger, improving customer satisfaction and increasing sales.

  2. Beautiful plugins: The app helps merchants grow their Messenger contacts by providing visually appealing plugins that can be added to their website, encouraging customers to connect with them on Messenger.

  3. Automated campaigns: Merchants can recover abandoned carts and increase sales by setting up automated campaigns through WhatsApp and Messenger. This feature allows them to send personalized messages to customers who have left items in their carts, reminding them to complete their purchase.

  Overall, this app is essential for merchants who want to leverage the power of WhatsApp and Messenger to provide excellent customer support, grow their contacts, and boost sales. It is particularly beneficial for stores that use apps for drop shipping, loyalty programs, product reviews, social media, or referral marketing.

  💬 What merchants say

  Based on the user reviews, some merchants have experienced difficulties connecting to WhatsApp and Facebook Messenger due to issues with the app. They mention that there is no customer service available, which adds to the frustration. On the other hand, a few users appreciate the app as it provides an excellent option for their business. They mention that they are satisfied with the app's performance and are glad to have found it. However, one user noted that while WhatsApp works well, there is an issue with Facebook Messenger where the app does not open, forcing them to communicate as a guest. Overall, the app seems to have mixed reviews, with some experiencing challenges and others finding it to be a valuable option for their business.

  
• 

  Customer Service Helpdesk App

  Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

  ⭐️ 4.0 (32 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  The most important features of this helpdesk software and live chat app are its ability to automate routine tasks, provide faster and more personalized customer responses, and centralize messaging from all sales channels.

  By automating routine tasks, the app helps merchants maximize profits and save time by reducing manual work. This allows merchants to focus on important aspects of their business.

  The app also enables faster and more personalized customer responses, which helps to improve customer satisfaction and loyalty. The ability to access one smart inbox to manage email, live chat, and voice conversations allows merchants to efficiently handle customer queries from various channels.

  Additionally, the app provides valuable customer and order information with each message, making it easier for merchants to provide relevant and personalized support. The integration with order fulfillment partners and Klaviyo CRM allows for seamless communication and streamlined processes.

  Overall, this app helps merchants grow their business by providing efficient customer support, automating tasks, and enhancing the customer experience.

  💬 What merchants say

  Based on the provided user reviews, individual users have highlighted some issues with the app. One merchant mentioned that they were unable to see any AI answers or add any other information, leading them to uninstall the app. However, another user mentioned that it took them some time to get used to eDesk but found the support team helpful in addressing their queries. This user also highlighted the benefit of being able to leave an autoresponder running over the weekend. Another long-term user praised eDesk for its evolution into a highly sophisticated piece of software that effectively handles customer inquiries and automation.

  Overall, the app seems to have mixed reviews. While some users encountered issues with the AI features and functionality, others found value in the support provided and the automation capabilities of eDesk. It may be worth considering the specific needs and requirements of the business before deciding whether eDesk is the right fit.

  
• 

  Wati: WhatsApp Business API

  WATI App helps Drive Sales, Support & Marketing Conversations on Whatsapp.

  ⭐️ 4.0 (30 reviews) $4.99/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  The WATI App is a comprehensive customer communication platform for WhatsApp that can help merchants drive sales, support, and marketing conversations on the popular messaging app. With the WATI App, merchants can send bulk WhatsApp messages, broadcasts, and template messages, allowing them to reach a large audience quickly and efficiently. This can be particularly useful for sending abandoned cart recovery notifications, order confirmations, shipment tracking updates, and other automated messages that can help improve customer engagement and increase sales.

  The app also allows merchants to send Cash On Delivery order verification messages, which can help reduce fraud and ensure that orders are valid. Additionally, the WATI App offers a multi-agent team inbox for WhatsApp, enabling sales, customer support, and marketing teams to manage customer queries and conversations in one centralized place. This can help improve response times and provide a better customer experience.

  Furthermore, the WATI App allows merchants to build WhatsApp chatbots with a no-code builder. Chatbots can handle common customer inquiries, provide personalized recommendations, and even process orders, freeing up valuable time for merchants and their teams. The ability to view analytics and reports also helps merchants track the performance of their WhatsApp communication efforts and make data-driven decisions to optimize their strategies. Overall, the WATI App offers a range of features that can help merchants grow their business by leveraging the power of WhatsApp as a communication and marketing channel.

  💬 What merchants say

  Based on the user reviews, merchants highlight that WATI is an evolved WhatsApp API platform that is easy to use. They appreciate the helpful and quick support from the expert team. The platform is praised for its UI/UX, which is considered better than other API platforms. However, one merchant mentions facing issues with customer support. On the other hand, another merchant expresses frustration with the app, stating that there is no help or assistance in getting a green tick, unable to send broadcasts to certain contacts, and issues with the pricing. They also mention random replies to complaints and suggest that there are better and cheaper options available. Overall, merchants seem to have a positive experience with WATI, appreciating its ease of use and helpful support, but there are also negative experiences mentioned by some users regarding specific issues.
• 

  Autochat ‑ Proactive Live Chat

  Autochat helps online stores sell more by proactively engaging and supporting customers

  ⭐️ 4.0 (3 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  Autochat is an app that helps online stores increase sales by proactively engaging and supporting customers throughout their purchase journey. The app offers several modern features to achieve this goal.

  One important feature is Proactive Messaging, which allows merchants to set up contextual rules based on various data points such as user history, campaign, and session activity. This enables the app to automatically trigger real-time messages to customers, increasing the chances of conversion.

  Another valuable feature is Live Shopper Insights. With this feature, merchants can see all live shopping sessions on their online store and gain business insights such as cart and order history. This information can be used to better understand customer behavior and tailor the shopping experience accordingly.

  By using Autochat, merchants can engage customers more effectively and efficiently with contextual and automated messaging. They can also provide support with access to customer information during chat, leading to a more personalized and seamless customer experience.

  Overall, Autochat helps online stores grow their business by proactively engaging customers and providing valuable insights to optimize the shopping experience.

  💬 What merchants say

  Merchants highlight the powerful features of Autochat, such as being able to see real-time customer activity on their store, including browsing history and cart contents. This has helped them convert customers who might have otherwise left. The ability to connect external messaging channels like Facebook Messenger is also praised, and some merchants plan to set up chatbots with the app's help. While some users mention that the app could use some polishing and improvements, they appreciate the value it offers and are willing to pay for it in the future. The customer service is also commended for being excellent. However, there is one merchant who found it difficult to connect their chat program to a platform and ultimately decided to leave. Overall, Autochat is seen as a promising app with powerful features and great customer service, but there may be some challenges with certain integrations.

  
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  Mobile Chat: SMS Text Messages

  ⭐️ 4.0 (3 reviews) $15/month. 7-day free trial.

  🔍 Overview of features

  The most important features of the Mobile Chat app are:

  1. One-tap texting: The app adds a button to your mobile website, allowing customers to easily and quickly text you with just one tap on their phones. This eliminates the need for customers to navigate through different channels to contact you, providing a seamless and convenient communication experience.

  2. Real-time customer support: With Mobile Chat, you can answer customer questions and provide support via text in real-time. This helps to build trust and rapport with your customers, as they can get instant answers to their queries, leading to a higher likelihood of making a purchase.

  3. Lead generation: The app allows you to build up a list of phone numbers, which can be valuable for future marketing efforts. By capturing customer phone numbers through the texting feature, you can engage with them directly and send targeted promotions or updates, ultimately driving more sales and customer loyalty.

  Overall, the Mobile Chat app enables efficient and effective communication with customers, enhancing the customer experience, increasing sales, and facilitating lead generation for long-term business growth.

  💬 What merchants say

  Merchants highlight the simplicity and ease of use of this app, with one user mentioning that they were able to add mobile chat to their site in just a few seconds. Another user appreciates the quick installation process and how they are already receiving text messages from their customers. However, one merchant expresses frustration, stating that they are unsure where the dashboard is and that the app is not working for them. Overall, merchants find this app to be extremely simple and effective for adding mobile chat functionality to their websites, allowing them to communicate with web visitors and receive text messages from customers.
• 

  RT: Zalo Live Chat

  Provides an effortless way of communication for your visitors via Zalo. For Vietnamese users.

  ⭐️ 4.0 (1 review) Price: Free

  🔍 Overview of features

  Zalo Live Chat is an app that allows merchants to easily communicate with their website visitors through Zalo, a popular messenger in Vietnam. By embedding Zalo Live Chat on their website, merchants can provide an effortless and native way for visitors to send their questions and receive timely responses.

  One of the key features of Zalo Live Chat is the ability to stay in touch with the audience anytime and anywhere, as merchants can answer messages from any device. This ensures that merchants can provide excellent customer service and support, even when they are on the go.

  The app also offers notification alerts for new messages, allowing merchants to engage in uninterrupted chatting with their customers. This feature ensures that no message goes unanswered and helps merchants maintain a high level of responsiveness.

  Additionally, Zalo Live Chat allows both merchants and customers to review the interactive message history. This feature helps merchants keep track of conversations, provide personalized assistance, and build stronger relationships with their customers.

  Overall, Zalo Live Chat is a valuable tool for Vietnamese merchants as it enables efficient and convenient communication with website visitors, leading to improved customer satisfaction and ultimately helping the business grow.

  💬 What merchants say

  The app seems to be praised for its ease of installation and setup. Merchants highlight how simple it is to install and configure for their customers and businesses.

  
• 

  Milestone Motivator

  ⭐️ 3.7 (3 reviews) Free plan available

  🔍 Overview of features

  The Milestone Motivator app is designed to help merchants stay motivated and focused on their business goals. With this app, merchants can set goals for sales, products, and traffic. They can choose from a series of pre-set milestones related to overall store sales, specific product sales, and website traffic.

  By setting these goals and milestones, merchants can track their progress and celebrate their achievements, which can help boost motivation and morale. The app provides a visual representation of progress towards each goal, allowing merchants to easily see how close they are to reaching their targets.

  This app can also help merchants stay accountable by sending them regular reminders and notifications to keep them on track. By consistently working towards their goals, merchants can drive growth in their business and achieve success.

  Overall, the Milestone Motivator app is a valuable tool for staying motivated, setting goals, and tracking progress. It can help merchants stay focused and driven, leading to increased productivity and growth in their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight that this app is extremely helpful in providing tips and tricks to build and improve their store. It helps them set goals and make constant improvements. However, some users mention a couple of areas for improvement. They would like to set revenue-based goals instead of just the number of sales, and there is an issue with progress tracking towards goals, which seems to be broken. Overall, the app is praised for its ability to help merchants stay on track during challenging times, such as the slowdown caused by COVID-19. It assists them in setting goals for online visits and sales, allowing them to identify areas for improvement and make necessary changes.

  
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  Chatinbox ‑ Customer Happiness

  Connect with customers, streamline customer service, and grow your business with WhatsApp Chats.

  ⭐️ 3.7 (3 reviews) $25/month. 3-day free trial. Additional charges may apply.

  🔍 Overview of features

  The WhatsApp Chats app is a chat management platform that helps businesses streamline customer engagement efforts. By allowing businesses to manage WhatsApp, Telegram, Facebook, and Instagram chats all in one place, it simplifies the process of managing customer interactions across multiple channels.

  One of the key features of the app is the ability to manage multiple chats from different platforms in one page. This eliminates the need to juggle multiple apps and platforms, saving time and reducing the risk of missing important messages.

  The app also offers advanced analytics to track customer engagement. This feature provides valuable insights into customer behavior and preferences, allowing businesses to make data-driven decisions to improve their customer service and marketing strategies.

  Additionally, the app allows businesses to assign chats to specific team members. This helps to streamline customer service by ensuring that each chat is handled by the most appropriate team member, improving response times and overall customer satisfaction.

  Overall, the WhatsApp Chats app helps businesses connect with customers, streamline customer service, and grow their business by providing a centralized platform to manage and track customer interactions across multiple channels.

  💬 What merchants say

  Based on the user reviews, some merchants have had a negative experience with this app, stating that it constantly restarts and hinders their ability to work. They express disappointment in the lack of consistent testing on the app's functionality. On the other hand, other merchants highlight the app's usefulness for communication with customers through Whatsapp, emphasizing the importance of having it in their Shopify store. They also commend the app's support team for their prompt and helpful assistance. Overall, while some users have experienced issues with the app's performance, others find it to be a perfect automation tool with excellent user interface and friendly support.
• 

  Supchat Whatsapp Button

  Whatsapp chat widget and multi social network contact button. Configurable call to action.

  ⭐️ 3.6 (3 reviews) Free plan available. 7-day free trial.

  🔍 Overview of features

  The most important features of this app are the Whatsapp chat widget, multi social network contact button, and configurable call to action.

  With the Whatsapp chat widget, merchants can offer their users a direct contact button for Whatsapp, making it easy for customers to reach out and communicate with the business. This can improve customer service and increase customer satisfaction.

  The multi social network contact button allows merchants to connect with their customers through various social media platforms, such as Telegram and Messenger. This expands the reach and accessibility of the business, making it more convenient for customers to connect with the merchant.

  The configurable call to action feature enables merchants to customize and display offers or important messages to their users in a non-intrusive manner. This can help to grab the attention of potential customers and drive conversions.

  Additionally, the app provides analytics to measure the success of these features. Merchants can track the effectiveness of their communication channels and make data-driven decisions to further improve their customer engagement strategies.

  Overall, this app can help a merchant grow their business by enhancing customer communication, expanding their reach on social media, and improving the effectiveness of their marketing messages.

  💬 What merchants say

  Based on the provided user reviews, individual users highlight both positive and negative aspects of this app. One merchant mentions that the app caused issues with their website's homepage, specifically with the header images and other sections not functioning properly. On the other hand, another merchant compliments the app, mentioning that they have been using it for two weeks and have found the communication with customers to be smooth. They also appreciate the option to display social media buttons, as it helps redirect traffic and build customer trust. Additionally, this merchant mentions that they have had problems with other WhatsApp apps in the past but have had no issues with this one. The overall summary of the app is that it is well-designed, easy to use, and has excellent customer service, according to another merchant.

  
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  LiveChat: Live Chat, Help Desk

  LiveChat lets you communicate with your customers in real-time as well as asynchronously.

  ⭐️ 3.5 (42 reviews) From $19/month. 14-day free trial.

  🔍 Overview of features

  LiveChat is a powerful app that can help a merchant grow their business by providing real-time and asynchronous communication with customers. It allows merchants to engage on-site visitors with chat invitations or let them start conversations themselves.

  One of the most important features of LiveChat is the ability to see exactly what the customer has in their shopping cart. This contextual information enables merchants to suggest complementary products and increase sales. Additionally, merchants can browse their store's inventory inside the app and send product recommendations in the form of interactive cards, further boosting average order value.

  LiveChat also allows merchants to engage customers with coupons, deals, and announcements, creating a personalized and engaging shopping experience. By accessing the customer's order history and cart the moment they come to chat, merchants can provide tailored assistance and recommendations.

  Furthermore, LiveChat supports asynchronous communication, enabling merchants to connect and engage with customers at any time, even if they are not currently online. This flexibility helps merchants provide excellent customer service and build lasting relationships.

  Overall, LiveChat provides essential features for improving customer engagement, increasing sales, and providing exceptional customer service, ultimately helping a merchant grow their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight several key points about this app. They appreciate the integrations with Salesforce and Shopify, which allow for seamless communication and data sharing. The customer service provided by the app is also highly praised, with merchants describing it as phenomenal. The customization options for messages related to sales, new products, and event announcements are seen as a great feature. Additionally, merchants find the app easy to set up and transition to, even if they were previously using a basic chat system. However, there are some concerns mentioned. Some users find it frustrating that basic analytics are only available at a higher payment tier. The accuracy of the "live" list is also questioned, although response numbers have not been affected. One merchant mentions that the app is more than they need since they don't use the customer service ticketing feature. Finally, while the app itself is praised, some merchants find the prices to be expensive and feel that Shopify prices are not honored. Overall, merchants are happy with the app and its powerful platform.
• 

  Marketing+Support on WhatsApp

  Automated cart recovery, WhatsApp chat & share widget, custom template & campaign, shared team inbox

  ⭐️ 3.4 (1,035 reviews) Free plan available. 7-day free trial.

  🔍 Overview of features

  Superlemon is an app that offers several features to help merchants grow their business. The most important features include automated cart recovery, WhatsApp chat and share widgets, custom templates and campaigns, and a shared team inbox.

  With automated cart recovery, merchants can send abandoned cart reminders and order updates via automated WhatsApp messages. This helps to recover lost sales and keep customers engaged with their purchases.

  The WhatsApp chat and share widgets allow merchants to provide customer support and increase sales. Customers can easily reach out to the merchant through WhatsApp for any inquiries or assistance. The share widget also enables customers to share products with their friends and family, which can lead to more sales and brand exposure.

  The app also provides custom templates and campaigns, allowing merchants to send personalized WhatsApp messages at scale. This is useful for upselling, gathering feedback, and confirming cash on delivery (COD) orders.

  Additionally, Superlemon offers a shared team inbox, which helps merchants manage all customer chats on their WhatsApp Business API account. This ensures that customer inquiries and messages are efficiently handled by the team.

  Overall, Superlemon provides a comprehensive solution for leveraging WhatsApp as a marketing and customer support channel, helping merchants improve customer engagement, recover lost sales, and drive business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight several issues with this app. Firstly, there were technical issues with template creation, causing frustration and delays in running campaigns. Secondly, there were problems with message delivery, with only a small percentage of users receiving the messages, and some receiving them from a different WhatsApp number. The support from the app team was also lacking, with slow response times and unresolved issues. Merchants also mentioned issues with the COD confirmation process, where customers did not receive confirmation messages after clicking on the link. Additionally, there were complaints about unexpected changes to the app's plan and the insertion of a pop-up on the cart page without permission, leading to a significant drop in the checkout process and negatively impacting sales. Overall, merchants found this app to be unreliable, unprofessional, and harmful to their businesses.

  In summary, merchants express frustration with technical issues, poor message delivery, inadequate support, problems with the COD confirmation process, unexpected changes to plans, and negative impacts on sales. They consider this app to be unreliable and unprofessional, and some have even stopped using it due to its negative effects on their businesses.

  
• 

  Intercom

  Engage and support your customers in real-time with friendly live chat and targeted messages

  ⭐️ 3.4 (10 reviews) Free to install

  🔍 Overview of features

  The Intercom app allows merchants to engage and support their customers in real-time through live chat and targeted messages. By connecting to Intercom, customers can self-serve and check the status of their order right inside the merchant's product. This reduces the volume of questions the support team receives and saves them time.

  Customers can simply enter their email or order number to proactively check their order status, eliminating the need to contact support for updates. Additionally, support representatives can view order details directly from the Intercom Inbox during live conversations, allowing them to handle inquiries quickly and efficiently.

  The app also integrates with Messenger, allowing customers to check their order status directly from the messaging platform. This further reduces the need for customer inquiries and provides a convenient self-serve option.

  Overall, the Intercom app helps merchants improve customer support, reduce support team workload, and provide a seamless self-service experience for customers. These features can contribute to the growth of the merchant's business by enhancing customer satisfaction and efficiency.

  💬 What merchants say

  Merchants highlight that the Intercom app is easy to install and connects their store to Intercom as promised. They appreciate that it consolidates their store's chat and help email into a single place, making it more efficient to manage customer inquiries. The ability for customers to check their order status on the Intercom widget on the website is also mentioned as a helpful feature. Some users suggest that improvements to the admin backend, as well as the addition of a mobile or computer app, would enhance the app's functionality. The overall consensus is that the Intercom app is great for integrating live chat functionalities on Shopify websites, and it can be adapted to different scenarios. However, the pricing structure is noted as being a bit confusing and potentially expensive if all contacts are kept. Some users mention that customization for custom themes or web apps may require additional development work, but the documentation provided by Intercom is helpful in this regard.

  
• 

  Acobot Virtual Shop Assistant

  ⭐️ 3.3 (4 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The app you need is an AI-powered marketing automation tool. It can help you overcome your e-commerce challenges by addressing low conversion rates, high cart abandonment rates, slow email list growth, and fruitless email marketing. With its AI capabilities, the app can analyze customer behavior and provide personalized recommendations and offers to increase conversions. It can also send targeted emails to recover abandoned carts and engage with customers to grow your email list. The app's automation features ensure that your email marketing is efficient and effective, saving you time and effort. By utilizing AI technology, this app can help you optimize your marketing strategies and improve your overall business performance.

  💬 What merchants say

  Some merchants highlight that while the application is good, it could be improved by integrating the option to adapt the language according to the region. This would be beneficial for merchants whose clients are Spanish-speaking, for example. However, they still find the application useful and appreciate its features. One merchant mentions that it worked perfectly for them, and although they initially had concerns about its compatibility with mobile devices, they found that it interacts with mobile and desktop users differently. They also praise the prompt and helpful support they received. Another merchant describes the application as genius and clever, particularly highlighting its effectiveness in capturing sales leads. They also appreciate the fair pricing concept of the app. Overall, merchants find the app to be useful, with some minor suggestions for improvement.

  
• 

  Autochat Messaging Button

  Let your visitors initiate a WhatsApp or Facebook Messenger conversation with you from online store.

  ⭐️ 3.1 (4 reviews) Price: Free

  🔍 Overview of features

  The WhatsApp & Facebook Messenger Chat app allows visitors to initiate conversations through WhatsApp or Facebook Messenger directly from your online store. This feature is crucial for businesses looking to provide seamless customer support and stay connected with their customers at all times.

  By offering multiple messaging platforms, you can cater to your customers' preferences and make it convenient for them to reach out to you. This app enables you to follow up on existing customer conversations, providing personalized assistance and building strong relationships.

  With no time constraints, you can respond to inquiries, provide product recommendations, and address any concerns promptly, leading to increased customer satisfaction and loyalty. The app also allows you to engage with potential customers, converting more leads into actual sales.

  Overall, the WhatsApp & Facebook Messenger Chat app helps merchants enhance their customer support capabilities, improve communication, and ultimately grow their business by providing a seamless and convenient messaging experience for their customers.

  💬 What merchants say

  Merchants highlight that this app is awesome and highly recommended, as it helps keep their customers connected with their store and provides 24/7 customer support. They also mention that the app works as expected with no issues, making it a lifesaver. However, one merchant mentions that they have only tried WhatsApp and the app did not work for them. They mention that the WhatsApp button was only displayed in the back admin and not in the front, and the support team was not quick to respond or provide a solution, leading them to uninstall the app. Overall, merchants have positive experiences with this app, praising its functionality and ability to enhance customer engagement, but there is a negative review highlighting a technical issue and lack of prompt support.

  
• 

  EZ Messenger ‑ Facebook Chat

  Messenger is a powerful "all-in-one" customer support for your store. You don't need to know code.

  ⭐️ 3.1 (2 reviews) Price: Free

  🔍 Overview of features

  Messenger is a valuable app for merchants as it provides an all-in-one customer support solution for their store. With Messenger, shoppers can easily ask questions before and after making a purchase, improving their overall shopping experience.

  One of the key features of Messenger is its integration with Facebook and Messenger live chat. This allows merchants to easily connect with their customers in real-time, providing quick and efficient support. By offering a direct communication channel, merchants can address any concerns or queries promptly, leading to increased customer satisfaction and potentially higher conversion rates.

  Additionally, Messenger offers customizable chat icons that can be placed in different corners of the website. Merchants can choose between a default Facebook chat icon or a custom icon in various colors, ensuring that the chat feature seamlessly blends with the store's design.

  Another benefit of Messenger is its responsive design, catering to both desktop and mobile users. This ensures that shoppers can access the live chat feature regardless of the device they are using, further enhancing their experience and convenience.

  Overall, Messenger is a powerful tool that enables merchants to improve customer support, engage with their audience in real-time, and ultimately grow their business by providing exceptional service.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight the ease of installation and the quick and easy setup process of this app. They appreciate the simplicity and efficiency of the app, with one merchant mentioning that they had tried other apps that didn't work, but this one did the job seamlessly. However, there is also a negative review stating that the user encountered an error message and was unable to proceed with the app. This frustrated merchant states that they will not be using the app again.

  Overall, the app seems to be popular among merchants for its simplicity and ease of use. However, there is a negative experience reported by one user who encountered an error. Merchants should be aware of this potential issue and consider reaching out to the app developer for support before making a decision.

  
• 

  Fashion & Accessories Try‑On

  Simple technology that lets online shoppers try on clothes and accessories on a photo of themselves.

  ⭐️ 3.0 (2 reviews) From $29/month. 30-day free trial.

  🔍 Overview of features

  Puctto is an app that allows online shoppers to try on clothes and accessories on a photo of themselves, enhancing their online shopping experience. By installing Puctto on their store, merchants can offer a virtual 'try before you buy' feature, turning their website into a change room. This feature helps customers visualize themselves in the products, reducing the pain of not being able to physically try them on.

  The app also serves as an engagement tool, allowing shoppers to become models, stylists, and influencers. This interactive and fun experience can help merchants attract more customers to their store, as shoppers are likely to bring their friends to try it out.

  Additionally, Puctto provides valuable insights for merchants by tracking what shoppers are trying on and saving into their virtual closet. This data can be used to understand customer preferences and make informed decisions about product offerings.

  With an easy installation process and seamless workflow in the Shopify admin, Puctto is a user-friendly and effective solution for fashion lovers looking to enhance their online shopping experience and grow their business.

  💬 What merchants say

  Based on the provided user reviews, there are mixed opinions about this app. One merchant had a negative experience with the app, stating that it did not work properly and even after trying to remove it, a sign-up box continued to appear on their website. They had to manually remove the code from their theme.liquid file. However, another merchant had a positive experience with the app and praised the helpfulness of the Puctto team, particularly Belinda. They found the installation process easy and appreciated the marketing ideas and features that the app provided. They highly recommended Puctto for fashion or accessories businesses looking to stand out. Overall, it seems that the app has potential benefits for attracting more visitors and showcasing products, but there may be some technical issues that need to be resolved.
• 

  Chatigy Forums

  ⭐️ 3.0 (2 reviews) Price: Free

  🔍 Overview of features

  Chatigy is a powerful chat engine that can transform your website into a community. With Chatigy, your site visitors can chat with each other in real-time, ask questions, start discussions, contact customer service, see who's online, make friends, and create private chats.

  One of the key features of Chatigy is the Chatigy Forums, which adds a forum to each page of your site. This allows for more engagement and interaction among your site visitors, creating a sense of community.

  By implementing Chatigy on your site, you can foster communication and collaboration among your visitors, which can lead to increased customer engagement and loyalty. It also provides a platform for customer support, allowing visitors to easily reach out for assistance.

  Additionally, as the site owner, you can gain valuable insights into your audience's preferences and interests by monitoring the conversations happening on Chatigy. This information can help you make informed decisions to further grow your business and improve your customer experience.

  💬 What merchants say

  Based on the provided user reviews, individual users highlight the app's ability to do everything it promises and its ease of setup, use, and integration with other platforms. One merchant expresses frustration and disappointment as they encountered an empty page upon opening the app, even after multiple attempts. They suggest that the lack of reviews may be due to a larger underlying issue with the app.

  Overall, merchants have positive experiences with the app, praising its functionality and user-friendly features. However, there seems to be a technical issue that causes some users to encounter an empty page upon opening the app, which has led to frustration and confusion. The app's support team attempted to address the issue but were unsuccessful in resolving it for the merchant. Therefore, while the majority of users are satisfied with the app's performance, the unresolved technical issue is a cause for concern.

  
• 

  Selli ‑ AI Shop Assistant

  Revolutionize your e-commerce experience with our AI-powered ChatGPT chatbot.

  ⭐️ 3.0 (1 review) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of our AI-powered ChatGPT chatbot app are its ability to provide personalized product recommendations, its seamless support for multiple languages, its easy knowledge updating capability, and its integration with the Shopify dashboard for shop owners to stay informed.

  With the chatbot's AI capabilities, customers can quickly and easily find the products they are looking for by simply expressing their needs. This personalized approach saves customers time and effort, ensuring they find the right product without having to search extensively.

  The app also supports multiple languages, allowing merchants to provide seamless support to customers from different regions. This expands the merchant's reach and enhances customer satisfaction.

  Updating the chatbot's knowledge is a breeze, as merchants can manually add information to ensure that the bot stays up-to-date with the latest products and offerings.

  Additionally, the app provides a "Statistics" section in the Shopify dashboard, allowing shop owners to stay informed about the chatbot's performance and effectiveness in assisting customers.

  Lastly, the chatbot shares direct product links, making the shopping experience seamless for customers. This feature increases the chances of conversion and drives sales for the merchant.

  Overall, our AI-powered ChatGPT chatbot app revolutionizes the e-commerce experience by providing personalized recommendations, supporting multiple languages, enabling easy knowledge updating, and offering valuable insights to merchants. It helps merchants grow their business by enhancing customer satisfaction, expanding their reach, and driving sales.

  💬 What merchants say

  Some merchants have mentioned that they experienced issues with the AI Assistance feature of this app. They reported that they asked questions but did not receive any response. One user expressed concern about the tool not properly addressing their questions even after importing their products. However, it is unclear from the reviews whether there are ways to fix these issues or if they are temporary glitches.

  Overall, the app seems to have mixed reviews regarding its AI Assistance feature. While some merchants have experienced issues with getting responses to their queries, others may have had a more positive experience. It is important for merchants to carefully consider these user reviews and further investigate the app's capabilities before making a decision.

  
• 

  PX WhatsApp Chat ‑ Live Chat

  Easily support your customers by adding a beautiful Whatsapp button to your store.

  ⭐️ 2.8 (15 reviews) Free plan available

  🔍 Overview of features

  The WhatsApp button app offers a convenient way for merchants to support their customers and easily engage with them through WhatsApp. By adding a beautiful WhatsApp button to their store, merchants can provide quick and efficient customer support, allowing customers to contact them easily.

  The app comes pre-configured with button designs and message templates, making it easy for merchants to set up. With just a few simple steps, merchants can enter their WhatsApp number, customize the call-to-action text and default message, and adjust button placement, text size, and color. The app also offers the option to customize the button background.

  By enabling the WhatsApp button on their store, merchants can take advantage of the popularity and convenience of WhatsApp to improve customer satisfaction and communication. It allows merchants to provide real-time support, answer customer inquiries, and build stronger relationships with their customers. With one-click installation and no coding or template modification required, the app provides a hassle-free solution for merchants to enhance their customer support capabilities and grow their business.

  💬 What merchants say

  Based on the user reviews, some merchants highlight that the app has limited customization options in the free version and it is difficult to uninstall. They mention that it is challenging to remove the app even after uninstalling it, requiring coding knowledge or assistance from the developer. However, one user appreciates the app for its simplicity and ease of setup.

  Overall, the app receives mixed reviews. While some merchants find it difficult to customize and uninstall, others appreciate its simplicity and ease of use. It seems that the app may be suitable for those with basic coding knowledge or who are willing to seek assistance from the developer. However, for merchants looking for more customization options or easier uninstallation processes, they may be better off exploring alternative options.

  
• 

  LiveSupporti ‑ Live Chat

  Chat with your customers and provide great customer experience.

  ⭐️ 2.5 (10 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The LiveSupporti app is a powerful tool for improving customer experience and growing your business. By allowing you to chat with your customers in real-time while they browse your Shopify store, you can provide them with immediate assistance and answer any questions they may have. This feature is crucial for creating a better customer experience and can significantly boost your sales.

  The app also offers other important features to help you better serve your customers. The real-time visitors monitoring feature allows you to see who is currently browsing your store, giving you valuable insights into customer behavior and enabling you to proactively engage with potential buyers.

  Additionally, the Shopify cart integration feature allows you to see what items customers have in their carts, allowing you to offer personalized recommendations or address any concerns they may have before completing their purchase.

  The app also offers customization options, allowing you to match the chat box colors to your brand, giving your store a cohesive and professional look. Furthermore, the multilingual capability ensures that you can communicate with customers in their preferred language, further enhancing the customer experience.

  Finally, the ticketing system feature allows for better collaboration with customers, ensuring that their issues are resolved efficiently and effectively.

  Overall, LiveSupporti is a comprehensive app that can help you provide excellent customer support, leading to increased sales and customer satisfaction.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight the convenience and user-friendliness of this app. They appreciate that all the necessary features are embedded in one app, making it easy to use for both merchants and customers. The ability to send attachments and use emoticons is also praised. However, one merchant mentions experiencing issues with automated messages not popping up and the screen freezing after closing the chat, which prevents them from browsing or refreshing. They express frustration with the lack of acknowledgement and resolution of the problem from the app's support team. On the other hand, overall, merchants highly recommend this app for its simplicity, customization options to match their brand, and the availability of customer support. They find the app intuitive and straightforward to use.

  In summary, merchants find this app to be convenient and user-friendly, with positive feedback about its all-in-one feature set and the ability to send attachments and use emoticons. However, there are some concerns raised about issues with automated messages and freezing screens after closing chats, and frustration with the lack of support resolution. Despite this, the app is highly recommended for its simplicity, customization options, and responsive customer support.

  
• 

  Smartsupp Live Chat & Chatbots

  Smartsupp combines live chat, chatbots, and video recordings to help you drive your online sales.

  ⭐️ 2.3 (4 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Smartsupp is a comprehensive customer service app that combines live chat, chatbots, and video recordings to help merchants drive online sales and provide outstanding customer service.

  With Smartsupp, merchants can deliver rapid and seamless customer service through its multichannel live chat solution. This includes the ability to provide both human and chatbot support, ensuring that customers receive quick and helpful responses to their queries. The chatbot feature allows merchants to reply instantly, suggest products, and service customers efficiently.

  The app also offers video recordings, which provide unique customer and business insights that can help merchants better understand their customers' behavior and preferences. These insights can be used to optimize the customer journey, improve sales strategies, and enhance the overall shopping experience.

  By utilizing the features of Smartsupp, merchants can improve their customer service response times, provide personalized recommendations, and gain valuable insights into customer behavior. This can ultimately lead to increased customer satisfaction, higher conversion rates, and ultimately, business growth.

  💬 What merchants say

  Based on the provided user reviews, this app seems to have mixed feedback. Some merchants highlight that the customer service is extremely poor, with unanswered questions and difficulties in contacting the support team. One merchant even mentions a frustrating experience where the app could not be uninstalled from their site. On the other hand, there is a positive review from a merchant who found the app to be clear and effective, with helpful support.

  Overall, it seems that the main issue with this app is the poor customer service experience. Merchants complain about unanswered questions and difficulties in getting in touch with the support team. However, there is one positive review that mentions clear functionality and helpful support. It is important for merchants to consider this mixed feedback when deciding whether or not to use this app for their Shopify store.

  
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  Chative ‑ Live chat & Chatbot

  Sell directly through social channels with the assistance of AI and automation.

  ⭐️ 1.0 (1 review) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Chative is a messaging platform that allows businesses to interact with customers across multiple websites and social media outlets, all while seamlessly gathering all conversations in one place. With the integration of Chative and Shopify, merchants can install live chat on their Shopify site with just one click.

  The live chat feature helps convert visitors into paid customers faster by providing immediate assistance and answering any questions they may have in real-time. This can greatly improve customer satisfaction and increase sales.

  Additionally, Chative's highly customizable live chat allows merchants to attract customers right away when they come to their website. The chat widget can be customized to match the merchant's branding and design, creating a seamless and professional customer experience.

  Furthermore, Chative provides measurement tools to help merchants track the effectiveness of their live chat. They can monitor chat volume, response times, and customer satisfaction ratings, allowing them to optimize their customer support strategy and improve overall performance.

  In summary, Chative's integration with Shopify offers merchants the ability to provide excellent customer support through live chat, leading to increased conversions, improved customer satisfaction, and ultimately, the growth of their business.

  💬 What merchants say

  According to various user reviews, merchants have highlighted several issues with this app. Some merchants have pointed out that it is not a useful live chat app, as it lacks features such as email or sound alerts for notifications. Additionally, some users have expressed frustration with the lack of customer service support, stating that they never received any assistance when encountering problems or needing help. Overall, these reviews suggest that this app falls short in terms of functionality and customer support, making it difficult for merchants to effectively use live chat as a communication tool for their business.

  
• 

  RoundView ‑Live chat + Chatbot

  ⭐️ 1.0 (1 review) Free plan available. 14-day free trial.

  🔍 Overview of features

  RoundView is an AI-based sales and customer support tool that can greatly enhance the customer journey and help merchants grow their business.

  The most important features of RoundView include:
  1. Proactive chat triggers: Merchants can improve conversion rates by engaging with customers at the right moment using automated chat triggers. This helps in providing real-time assistance and addressing customer concerns, ultimately leading to higher conversions.

  2. Automated reminders for cart abandonment: RoundView can help reduce cart abandonment rates by sending automated reminders to customers who have left items in their cart without completing the purchase. This helps in reminding customers about their abandoned carts and encourages them to complete their purchase.

  3. Exit-intent triggers: By using exit-intent triggers, merchants can reduce the bounce rate on their website. RoundView detects when a user is about to leave the site and displays a targeted message or offer to encourage them to stay or make a purchase.

  4. Product finder feature: RoundView can recommend personalized products to customers based on their preferences and browsing behavior. This feature helps in increasing customer engagement and driving more sales by offering tailored product recommendations.

  By utilizing these features, RoundView enables merchants to provide outstanding support to their customers, improve conversions, reduce cart abandonment, decrease bounce rates, and increase customer retention. Overall, RoundView is a valuable app for any Shopify business looking to enhance their customer journey and grow their business.

  💬 What merchants say

  One merchant expressed frustration with the app, stating that it did not work at all for them. They mentioned that despite setting everything up and toggling on the widget for live chat, nothing appeared on their store. This suggests that the app may have some technical issues that need to be addressed.

  Overall, the user reviews for this app are limited, but the one review available highlights a major problem with functionality. It is important for merchants to have reliable and functional apps to enhance their customer experience, and if this app is not delivering on that front, it may not be the best choice for merchants looking for a live chat solution. Potential users should consider alternative options that have more positive feedback and a proven track record of success.

  
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  QBot | FAQ Page & Chatbot

  ⭐️ 1.0 (1 review) Free plan available. 14-day free trial.

  🔍 Overview of features

  The most important features of this app are the FAQ CMS, answer templates, and the FAQ page. The FAQ CMS provides a simple and easy way to create, update, and manage FAQ entries for your store. This allows merchants to quickly and efficiently add new questions and answers as their business evolves.

  The answer templates feature is particularly helpful as it provides a list of common questions that customers may have. Merchants can easily edit these templates to create their own FAQs, saving them time and effort.

  Finally, the app offers a beautiful FAQ page that can be added to the store. This page not only provides a place for customers to find answers to their questions, but it also enhances the overall user experience by offering a streamlined and organized resource.

  By using this app, merchants can improve customer service and support by providing a comprehensive FAQ section. This can reduce customer inquiries and increase customer satisfaction. Additionally, the app's AI chatbot feature takes customer service to the next level, allowing merchants to provide instant support and assistance. Overall, this app can help a merchant grow their business by improving customer experience, reducing support costs, and increasing customer satisfaction.

  💬 What merchants say

  One merchant mentioned that when they downloaded the app, it automatically selected the paid version and did not provide the option to choose the free plan. They had to select the paid plan first and then manually downgrade to the free plan.

  Overall, this issue seems to be the main concern highlighted by users. It can be frustrating for merchants who want to try out the free plan before committing to a paid version. Some merchants may feel that this is a deceptive practice as they are not given the choice to opt for the free plan initially. It would be beneficial for the app developers to address this concern and provide a more transparent and user-friendly experience for merchants.

  
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  Qe WhatsApp Chat + Share

  Let your customer reach easily to you using Whatsapp , skype ,Viber ,Google Hangout and more

  ⭐️ 1.0 (1 review) Price: Free

  🔍 Overview of features

  The most important features of this app are the ability to add a WhatsApp button to the store, as well as other chat options like Skype, Viber, and Google Hangout. This allows customers to easily reach out to the merchant through their preferred live chat messaging app, improving customer support and increasing engagement. The app also allows for the addition of preset welcome messages to these chat options, making it even easier for customers to initiate a conversation.

  Another important feature is the sharing option, which allows users to share product details with their contacts. This can help maximize referral purchases and drive additional sales.

  The app is also user-friendly, with a simple and easy installation process that requires no coding. In just one minute, the app can be up and running on the store.

  Lastly, the app offers customization options, allowing the merchant to customize the chat widget's color, icons, and branding theme in a responsive way. This ensures a cohesive and visually appealing appearance on the store. Overall, this app can help a merchant grow their business by improving customer support, increasing engagement, and driving sales through convenient chat options and sharing capabilities.

  💬 What merchants say

  One merchant advises against installing this app, warning that it is very complicated to uninstall. They mention that even after deleting the app, the widget remains on their store and requires a developer to remove it. It seems that this app may have some issues with uninstallation and could potentially leave unwanted elements on a merchant's store.

  Overall, the app receives negative feedback due to the difficulties faced during the uninstallation process. Merchants highlight that removing the app does not remove its widget from their store, which requires additional technical assistance. This app may not be suitable for those who are looking for a simple and seamless uninstallation experience.

  
• 

  Simply Quickshare Chat

  Personalized chat experience with customers and ability to share content entirely without charge.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are the ability to provide a personalized chat experience with customers and the ability to share content. With WhatsApp being the world's most popular messaging application, this app allows merchants to engage with their customers one-on-one and have personalized conversations about their needs and preferences. This level of personalization can lead to increased customer loyalty and boost sales.

  Additionally, the app leverages the fast-growing WhatsApp platform, where messages are opened within seconds, ensuring that any product or content shared by customers is quickly readable. This can significantly increase the visibility and reach of a merchant's products.

  Furthermore, the app offers customization options for the user interface, allowing merchants to position it wherever it is most effective for their business. This flexibility ensures a seamless integration with the merchant's existing website or online store.

  Overall, this app provides a valuable tool for merchants to enhance customer engagement, drive sales, and take advantage of the popularity and speed of WhatsApp messaging.

  
• 

  Live Chat On WhatsApp

  Boost Sales with Instant WhatsApp Live Chat. Improve Customer Support with WhatsApp Button

  ⭐️ 0.0 (0 reviews) Free plan available. 7-day free trial.

  🔍 Overview of features

  The Instant WhatsApp Live Chat app is a powerful tool for boosting sales and improving customer support. With this app, merchants can establish a direct line of communication with their customers through WhatsApp, ensuring prompt and personalized support. The WhatsApp live chat button allows merchants to actively engage with customers within a familiar and user-friendly messaging platform.

  One of the key features of this app is the ability to recover abandoned customers. By offering real-time WhatsApp chat support, merchants can address concerns, resolve queries, and offer pre-purchase support, increasing the chances of converting potential customers into actual buyers.

  The app also allows for unlimited agents from any department to be added, ensuring that customer inquiries are handled efficiently. This not only enhances the brand image but also increases sales conversion rates.

  Installation of the app is quick and easy, taking only one minute to set up. This means that merchants can start using the app and reaping its benefits almost immediately.

  Overall, the Instant WhatsApp Live Chat app is a valuable tool for any merchant looking to improve communication with customers, increase sales, and provide excellent customer support.

  
• 

  WhatsApp for Teams by Rasayel

  ⭐️ 0.0 (0 reviews) $200/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The WhatsApp for Teams app by Rasayel is a customer communications platform designed to help merchants sell and support their customers better over WhatsApp. With the Rasayel Inbox, merchants can manage customer orders, view order history, issue refunds, and send new products all within WhatsApp.

  The most important features of the app include:

  1. Seamless customer communication: By using WhatsApp as a communication channel, merchants can connect with their customers in a familiar and convenient way. This helps to build trust and improve customer satisfaction.

  2. Order management: The app allows merchants to easily manage customer orders directly within WhatsApp. This streamlines the order fulfillment process and ensures efficient customer service.

  3. Customer support: With the Rasayel Inbox, merchants can provide quick and personalized support to their customers. They can handle inquiries, resolve issues, and provide assistance, all within the WhatsApp platform.

  By utilizing the WhatsApp for Teams app, merchants can drive sales and deliver exceptional customer experiences. The ability to manage orders and provide support directly through WhatsApp streamlines operations and improves customer satisfaction. This, in turn, can help merchants grow their business by fostering customer loyalty and generating positive word-of-mouth.
• 

  Aidify ‑ ChatGPT for your shop

  Aidify gives your customers ChatGPT that answers only about your store

  ⭐️ 0.0 (0 reviews) From $19/month

  🔍 Overview of features

  The key features of Aidify are:

  1. AI Chatbot: Aidify is an AI chatbot specifically designed for ecommerce companies without a live chat support team. It acts as the second line of support, providing instant responses to customer queries.

  2. Trained on Shop Information: Aidify is powered by OpenAI and trained on your shop's information, including products, Q&A, custom text, general store information, and policies. This enables the chatbot to answer any related questions accurately.

  3. Reduces Support Ticket Load: By having Aidify handle customer inquiries, the app significantly reduces the number of support tickets that need to be addressed by human professionals. This frees up time for your team to focus on other important tasks.

  4. Customizable Training: You have the ability to train the AI with custom question/answers and text segments. This allows you to fine-tune the chatbot's responses to align with your brand's voice and provide more personalized support.

  5. Multilingual Support: Aidify supports 95 different languages, making it accessible to a wide range of customers from around the world.

  By using Aidify, merchants can enhance their customer support capabilities, improve response times, and provide accurate and efficient assistance to their customers. This ultimately leads to increased customer satisfaction and can contribute to the growth of their business.
• 

  Certainly | AI Chatbot

  Intelligent AI chatbots that boost CSAT, increase AOV, and deflect tickets.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  Certainly is an AI chatbot platform that offers a range of features to help merchants boost customer satisfaction, increase average order value, and deflect support tickets. With Certainly, merchants can create unique chatbots for different stages of the customer journey, such as product recommendations, customer service, and customer engagement.

  The app provides a no-code setup and uses generative AI to generate conversations, allowing merchants to quickly go live and start benefiting from the chatbot's capabilities. It also integrates with the Gorgias Help Desk for automated customer service, streamlining support processes.

  One of the key features of Certainly is its intelligent, AI-powered product recommendation system. This helps merchants promote sales by suggesting relevant products to customers based on their preferences and browsing history.

  Additionally, Certainly has a comprehensive knowledge base that includes Shopify hosted FAQs, company information, and inventory details. This allows the chatbot to provide accurate and up-to-date information to customers, further enhancing their experience.

  Overall, Certainly offers a range of features that can help merchants improve customer satisfaction, increase sales, and reduce the workload on support teams.

  
• 

  Isni WLink

  Customize and chat with customer on WhatsApp

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are the ability to customize and chat with customers on WhatsApp. By encouraging customers to communicate with the merchant through WhatsApp, the app helps make customer service more agile and reduces the likelihood of losing sales.

  The app allows merchants to customize the WhatsApp link to match the theme of their online store, ensuring it is visually appealing and in harmony with the overall design. This customization helps to create a seamless and professional customer experience.

  Additionally, the app offers automatic installation, making it easy for merchants to set up and start using right away.

  By providing a convenient and familiar channel for customers to contact the store, the app can help improve customer satisfaction and increase sales. It allows for real-time communication, making it easier for merchants to address customer inquiries, provide personalized assistance, and ultimately build stronger relationships with their customers.

  
• 

  Integración Adereso

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Adereso app allows merchants to connect their customer service channels, such as WhatsApp and email, with their Shopify store. This integration enables faster and more personalized customer support, empowering customer service agents to become salespeople.

  One of the most important features of the app is the ability to deliver context to agents for better customer care. After connecting the integration with their Adereso account, merchants can view important information about the customer, such as the total number of orders and the total amount spent. This information helps agents understand the customer's history and preferences, allowing them to provide a more tailored and efficient service.

  By connecting their customer service channels with their Shopify store, merchants can provide a seamless and integrated experience for their customers. This can lead to increased customer satisfaction, improved conversion rates, and ultimately, business growth. With Adereso, merchants can maximize the potential of their customer service team and turn customer interactions into sales opportunities.

  
• 

  Obisey AI‑Chatbot

  Tu asistente de ventas 24/7. Mejore la atención al cliente y aumente las ventas con nuestro AI-Chatb

  ⭐️ 0.0 (0 reviews) $23.90/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  El Obisey AI-Chatbot es un asistente inteligente diseñado para Shopify que puede ayudar a los comerciantes a mejorar la atención al cliente y aumentar las ventas. Algunas de sus características más importantes incluyen:

  1. Asistencia 24/7: El chatbot está disponible las 24 horas del día, los 7 días de la semana, lo que permite a los comerciantes brindar soporte constante a sus clientes sin importar la hora del día.

  2. Interacción en tiempo real: El chatbot puede responder de manera inmediata a las consultas de los clientes, lo que mejora la experiencia del usuario y evita que los clientes tengan que esperar largos períodos de tiempo para obtener respuestas.

  3. Guía de compra: El chatbot puede ayudar a los clientes en su viaje de compra, proporcionando recomendaciones de productos, respondiendo preguntas sobre características y precios, y guiando a los clientes a través del proceso de compra.

  4. Información instantánea: El chatbot puede proporcionar a los clientes información en tiempo real sobre envíos, costos e inventario, lo que les permite tomar decisiones informadas y reducir la fricción en el proceso de compra.

  5. Aumento de la rentabilidad: Al ofrecer una mejor atención al cliente y guiar a los clientes a través del proceso de compra, el Obisey AI-Chatbot puede ayudar a los comerciantes a aumentar sus ventas y mejorar los resultados de su tienda.

  En resumen, el Obisey AI-Chatbot puede ser una herramienta valiosa para cualquier comerciante de Shopify que desee mejorar la atención al cliente, reducir el abandono del carrito y aumentar la rentabilidad de su tienda.
• 

  Request Callback ‑ By Carton

  Use our callback request button and say goodbye to missed sales!

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The Callback Request app is a powerful tool for merchants looking to boost their sales and provide exceptional customer service. By adding a callback request button to their website, merchants can give potential customers the option to request a call back, ensuring that no sales are missed due to unanswered questions or unresolved concerns.

  The app also offers an optional enquiry message feature, allowing merchants to quickly and easily assign the right support and assistance to each customer. This personalized approach helps merchants stand out from their competitors and provide a high level of customer service and support.

  In addition, the app provides complete leads status management and conversion tracking, allowing merchants to effectively manage and track their leads. This feature helps merchants understand their sales funnel and make data-driven decisions to optimize their sales process.

  Furthermore, the app offers customization options, allowing merchants to tailor the widget and form to align with their brand's look and feel. This ensures a seamless and cohesive customer experience.

  Lastly, the Callback Request app is GDPR compliant, ensuring that merchants can collect and handle customer data in a secure and compliant manner.

  Overall, the Callback Request app is a valuable tool for merchants looking to grow their business by improving customer service, increasing sales, and effectively managing leads.

  
• 

  Telegram Chat by Elfsight

  Give your audience the option to get in touch with you on Telegram

  ⭐️ 0.0 (0 reviews) $5.99/month. 7-day free trial.

  🔍 Overview of features

  Telegram Chat by Elfsight is an app that allows merchants to easily add a Telegram chat option to their website. This feature provides a convenient way for customers to get in touch and receive assistance, ultimately improving customer satisfaction and increasing sales.

  By adding Telegram Chat to their website, merchants can stay available online 24/7 through one of the most popular messaging platforms. The app offers the flexibility to activate the chat on specific pages or for certain groups of visitors, allowing merchants to tailor the chat experience to their needs.

  Merchants can customize the chat by choosing chat starting activators, composing a welcome message, and selecting icons and other features. This allows them to create a seamless and personalized experience for their customers.

  With Telegram Chat, merchants can easily connect with their customers anytime and from anywhere, ensuring that they are always available to provide support and assistance. This accessibility and responsiveness can help to build trust and loyalty among customers, leading to increased sales and growth for the business.

  Overall, Telegram Chat by Elfsight provides a simple yet powerful tool for merchants to enhance their customer support and improve their overall business performance.
• 

  Facebook Chat & Messenger

  Facebook Chat is a powerful "all-in-one" customer support software used by small and medium business

  ⭐️ 0.0 (0 reviews) Price: Free

  
• 

  OmniChat ‑ ChatGPT AI Chatbot

  Load store information and enable an AI ChatBot with one click. Powered by Advanced AI: GPT.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are its seamless integration, advanced AI powered by GPT (Generative Pre-trained Transformer) technology, and its powerful AI ChatBot that recommends products to customers.

  With just one click, merchants can effortlessly integrate their store data into the AI ChatBot, enabling them to interact with customers more effectively. The app leverages the advanced capabilities of GPT technology to provide intelligent recommendations tailored to each customer's preferences.

  By utilizing this app, merchants can optimize customer engagement and elevate their eCommerce experience. The AI ChatBot acts as a virtual sales assistant, guiding customers through their shopping journey and suggesting products that meet their needs. This not only enhances customer satisfaction but also increases the likelihood of conversions and repeat purchases.

  Overall, this app helps merchants grow their business by providing a personalized and interactive shopping experience for their customers, ultimately driving sales and fostering customer loyalty.

  
• 

  WhatsApp & Support Widgets

  Customer support with BlissScale – seamless WhatsApp and Telegram widgets for your store.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  BlissScale WhatsApp and Telegram Support Widgets offer a range of features to enhance the customer support experience on an e-commerce store. The app provides customizable widget designs, allowing merchants to match the look and feel of their store. With unlimited traffic support, the widgets can handle high volumes of customer inquiries.

  Merchants can add multiple WhatsApp, Telegram, and social media profiles, giving customers various communication options. The app is easy to install and responsive, ensuring a seamless experience across different screen sizes.

  Scheduling functionality is also available, allowing merchants to display the availability of their support team. This helps manage customer expectations and ensures that inquiries are directed to team members who are online.

  Additionally, the app allows merchants to add any desired links, such as social media profiles, email, or phone, with pre-filled messages. This feature enables customers to contact the merchant through their preferred communication channel.

  Overall, BlissScale WhatsApp and Telegram Support Widgets provide a user-friendly and customizable solution to enhance customer support on an e-commerce store, leading to improved customer satisfaction and potentially increased sales.

  
• 

  tolk.ai | Chatbot intelligent

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are its chatbot and livechat capabilities. The chatbot uses conversational AI to understand customer inquiries and provide customized solutions. It can respond instantly to customer requests 24/7, across multiple channels. The app also allows for rich conversations, escalation to a live agent, and ticket creation.

  The chatbot feature is beneficial for merchants as it helps them provide quick and efficient customer support. By automating responses and providing tailored solutions, the chatbot can handle a high volume of inquiries, even outside of business hours. This improves customer satisfaction and reduces response time.

  Additionally, the livechat functionality includes triage features, allowing merchants to prioritize and categorize customer inquiries. This helps ensure that urgent or complex issues are addressed promptly and efficiently.

  Overall, this app can help a merchant grow their business by providing excellent customer service, improving customer satisfaction, and reducing response time. It allows merchants to handle a higher volume of inquiries and provides a seamless experience for customers across multiple channels.

  
• 

  echat

  直接与您的客户沟通，通过直观和智能的对话为您的业务提供支持！

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  该应用是一个在线聊天系统，可以在网站上与客户进行直接对话。它提供了智能机器人和集成功能，帮助客户自助解决问题，只在必要时才会介入客服人员。通过使用客户数据，该应用可以创建个性化的交互式对话，根据客户的需求提供定制化的支持。

  该应用的最重要的特点包括：
  - 在网站上进行即时聊天：使客户能够在需要的时间和地点轻松获得帮助，提高用户体验。
  - 智能机器人：通过使用人工智能，扩展服务并简化支持流程，提高效率。
  - 跨渠道连续对话：客户在不同渠道上的对话可以无缝衔接，避免客户重复提问。
  - 工单系统：提供一个强大而简单的系统，用于跟踪、确定优先级和解决客户支持工单。

  通过使用这个应用，商家可以提供更好的客户支持，增强用户满意度，提高转化率和销售额。同时，它还可以帮助商家更好地了解客户需求，优化产品和服务，实现业务的持续增长。

  
• 

  RetailGPT: Support AI Chatbot

  AI-powered, automated live chatbot driven by ChatGPT.

  ⭐️ 0.0 (0 reviews) From $19/month. 7-day free trial.

  🔍 Overview of features

  The RetailGPT app is an AI-powered, automated live chatbot that utilizes ChatGPT to provide instant and accurate responses to customer inquiries. This app is designed to significantly reduce the need for human intervention and streamline customer support.

  One important feature of RetailGPT is its ability to provide detailed product information, help customers navigate the website, and check the status of their orders directly through the chat. This not only improves the customer experience but also allows for improved customer retention.

  Store owners can also benefit from RetailGPT as they can monitor customer interactions and intervene when necessary. This helps ensure that customers are receiving the support they need and allows store owners to have control over the customer experience.

  Another key feature of RetailGPT is its integration with Shopify stores. It requires no technical skills to set up and can be quickly implemented into any Shopify store. Additionally, RetailGPT understands the customer's page, cart items, and location, allowing for personalized support.

  Overall, RetailGPT is a powerful app that can help merchants grow their business by providing efficient and personalized customer support, reducing the need for human intervention, and improving customer retention.
• 

  Qpien ‑ Helpdesk & Live Chat

  All-in-one customer service platform designed for ecommerce - Live Chat, WhatsApp, Instagram and FB

  ⭐️ 0.0 (0 reviews) From $24/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Qpien is an all-in-one customer service platform designed for ecommerce businesses. It allows your customer service team to manage all support and customer service in one place, saving you time and money. With Qpien, you can easily manage customer messages from live chat, WhatsApp, Instagram, and Facebook, providing a seamless omni-channel experience for your customers.

  One of the key features of Qpien is that it allows you to see all your products, customers, and order details without leaving the platform. This makes it easy to provide quick and accurate support to your customers, improving their experience and increasing customer satisfaction.

  Another important feature of Qpien is its easy customization and integration with Shopify stores. Adding Qpien to your store takes less than 1 minute, allowing you to start providing excellent customer service right away.

  By using Qpien, you can boost sales, increase conversions, and revenue. The platform helps you avoid missing important conversations and ensures that all customer queries are addressed promptly, leading to higher customer retention and repeat purchases.

  Overall, Qpien is a valuable app for ecommerce businesses looking to improve their customer service and grow their business.
• 

  SendHook ‑ Email Automation

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  SendHook is an app that allows merchants to automate customer retention and trust through personalized 1:1 messages. With powerful email campaigns and SMS messages, SendHook helps build brand loyalty and drives growth for businesses of any size.

  One of the most important features of SendHook is its ability to reduce returned items by offering a line of communication first. By reaching out to customers before they decide to return a product, merchants have the opportunity to address any issues or concerns, potentially saving the sale and improving the overall customer experience.

  Additionally, SendHook enables businesses to automate customer retention strategies, ensuring that customers stay engaged and loyal to the brand. By sending personalized messages based on customer behavior and preferences, merchants can build stronger relationships and encourage repeat purchases.

  Overall, SendHook acts as a virtual customer relationship manager, allowing merchants to deliver personalized messages and improve customer satisfaction. By leveraging automation and targeted messaging, merchants can grow their business and build a loyal customer base.

  
• 

  Bizify ‑ Whatsapp chat

  Add a Whatsapp chat widget and share via WhatsApp

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of the app are the ability to add a WhatsApp chat widget to the store and the option to share products via WhatsApp.

  By adding a WhatsApp chat widget, the app allows store visitors to contact the merchant directly on their provided WhatsApp number. This provides a way for potential buyers to have their questions and concerns addressed immediately, similar to the experience of shopping in an offline store with sales staff. This can help increase customer trust and confidence in making a purchase.

  Additionally, the option to share products via WhatsApp allows customers to easily share their favorite products with their contacts, potentially increasing brand visibility and driving more traffic to the store.

  The app is also user-friendly, requiring no coding and featuring an easy-to-understand user interface. It is also customizable, allowing merchants to tailor the WhatsApp chat widget to match their store's branding and design.

  Overall, this app can help a merchant grow their business by improving customer communication, increasing customer trust, and potentially driving more traffic to their store.

  
• 

  Lynx ‑ your chatGPT AI chatbot

  Lynx chatGPT AI chatbot dramatically reduces your support volume with the most sophisticated AI tech

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The LynxAI app is an AI chatbot powered by chatGPT that can be trained on your website content. It offers instant support and resolves customer questions by understanding and responding to queries using your data. This app can help merchants grow their business by providing round-the-clock assistance to visitors, eliminating response delays, and overcoming time zone constraints.

  The most important features of LynxAI include:

  1. Instant Support: LynxAI instantly answers visitor questions, ensuring that customers receive immediate assistance and reducing the chances of them leaving the website without getting the information they need.

  2. Personalization: The chatbot offers a warm and personal touch in each interaction, enhancing the customer experience and building trust.

  3. 24/7 Assistance: With LynxAI, merchants can provide support to customers at any time, even outside of regular business hours. This ensures that customers can get their questions answered and problems resolved whenever they need help.

  Overall, LynxAI helps merchants improve customer satisfaction, increase engagement, and streamline support processes by leveraging AI technology to deliver accurate and timely responses to customer queries.

  
• 

  Canary ‑ AI Chatbot

  ⭐️ 0.0 (0 reviews) $299/month. 14-day free trial.

  🔍 Overview of features

  Canary is a conversational commerce Chatbot that can greatly benefit a merchant's business. The most important features of Canary include its ability to help merchants sell products and services, offer customer support, and enhance the customer experience through conversational commerce.

  With Canary, merchants can leverage the power of conversational AI to manage their storefront, sales, marketing, and customer engagement across various channels, all from a single interface. This makes it easier for merchants to streamline their operations and improve efficiency.

  By using Canary, merchants can launch their omnichannel eCommerce strategy, allowing them to reach customers on multiple platforms and provide a seamless shopping experience. The conversational nature of the Chatbot also helps to personalize customer interactions, leading to increased customer satisfaction and loyalty.

  Overall, Canary is a valuable tool for merchants looking to grow their business by leveraging conversational commerce. It helps them sell more effectively, provide better customer support, and create a more engaging shopping experience for their customers.
• 

  Radad Sales Ai‑Chatbot‑GPT

  Respond to messages with products that customers are looking for using a ChatGPT AI-powered chatbot.

  ⭐️ 0.0 (0 reviews) From $25/month. 7-day free trial.

  🔍 Overview of features

  Radad Conversational AI is an app that uses ChatGPT AI-powered chatbot to engage with prospective customers through natural-sounding conversations and suggest relevant products based on their interests and preferences. By providing personalized product recommendations from the Shopify e-commerce store database, the app can help merchants increase their sales by recommending the most relevant products to their customers.

  One of the key features of Radad Conversational AI is its ability to respond to customer queries using natural language processing. This means that the app can understand and interpret customer messages, allowing merchants to provide accurate and helpful responses.

  Another important feature is the app's ability to personalize product recommendations according to customer interests. By asking questions about the buyer's needs, Radad Conversational AI can gather information and suggest products that are tailored to each individual customer.

  Overall, Radad Conversational AI can help merchants grow their business by creating a human-like experience for their customers, providing accurate recommendations, and increasing sales through personalized product suggestions.
• 

  DBargain ‑ Bargaining API

  Dbargain is a negotiation & bargaining API enabling businesses to negotiate with their customers.

  ⭐️ 0.0 (0 reviews) $8/month. 30-day free trial.

  🔍 Overview of features

  The most important features of Dbargain are:

  1. Negotiation and Bargaining: Dbargain allows businesses to seamlessly negotiate with their customers in real-time. This feature enables customers to bargain and make shopping fun again.

  2. Boost Sales: By leveraging Dbargain's API, businesses can enhance customer engagement and drive conversions. The API is designed to provide unparalleled support to e-commerce ventures and has the potential to boost sales by 30%.

  3. Customizable Options: Dbargain allows businesses to set global and product-specific bargaining options and threshold percentages. This feature gives businesses the flexibility to tailor the negotiation process to their specific needs.

  4. Bargaining Start and End Date: Businesses can set the duration of the bargaining period using Dbargain. This feature allows businesses to create a sense of urgency and encourage customers to make a purchase within a specific timeframe.

  5. Random Bargaining Iterations: Dbargain introduces unpredictability into the bargaining process by including random bargaining iterations. This feature adds an element of surprise and excitement for customers, making the negotiation experience more engaging.

  6. Interactive Chatbot: Dbargain includes an interactive chatbot that makes the bargaining process fun for customers. This feature adds a personal touch to the negotiation experience and helps create a positive and engaging customer interaction.

  7. Multi-Currency and Multi-Language Support: Dbargain supports multiple currencies and languages, making it accessible to businesses and customers from different regions. This feature enables businesses to expand their customer base and cater to a diverse audience.
• 

  CartChat — AI Customer Support

  Empower your buyers with 24/7 customer support via our intelligent chatbot

  ⭐️ 0.0 (0 reviews) From $19/month

  🔍 Overview of features

  CartChat is an app that provides 24/7 customer support through an intelligent chatbot. It offers several key features that can help a merchant grow their business.

  Firstly, CartChat provides customers with updates on their order status. This feature ensures that customers are always informed about the progress of their orders, which can lead to increased customer satisfaction and loyalty.

  Secondly, CartChat can answer inquiries about any page on the merchant's store. This means that customers can easily find the information they need, reducing the need for manual customer support and freeing up time for the merchant to focus on other aspects of their business.

  Additionally, CartChat offers product recommendations. By analyzing the customer's browsing behavior and purchase history, the chatbot can suggest relevant products, increasing the chances of cross-selling and upselling.

  Overall, CartChat empowers buyers by providing them with quick and accurate support, improving the customer experience, and ultimately helping the merchant grow their business through increased customer satisfaction, improved efficiency, and potential for additional sales.
• 

  おみせコネクト（LINE連携）

  顧客の行動・購買データを活用したLINEメッセージ配信を実現。LINE連携に特化したこのアプリ1つだけで誰でも簡単にすぐに開始できます。

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  
• 

  WM WhatsApp Chat Sales/Support

  Add a sticky WhatsApp button to your store and turn queries into sales opportunities with Tap'nChat

  ⭐️ 0.0 (0 reviews) $0.99/month. 1-day free trial.

  🔍 Overview of features

  Tap'nChat is an app that allows merchants to add a sticky WhatsApp button to their store, making it easy for customers to ask questions and receive assistance in real-time. By providing a fast and direct line of communication, Tap'nChat helps customers feel more comfortable and confident in making a purchase.

  The app offers several important features to support merchants in growing their business. Firstly, Tap'nChat provides a customizable design with live previews, allowing merchants to fine-tune the position, text color, and more of the WhatsApp button to match their store's branding. This ensures a seamless integration with the overall design aesthetic.

  Secondly, Tap'nChat offers an easy and quick setup process, requiring no coding and installing in less than a minute. This means merchants can start utilizing the app's benefits immediately without any technical hassle.

  Additionally, Tap'nChat is API and web-compatible, meaning it seamlessly integrates with any theme. This flexibility ensures that merchants can use the app regardless of the specific setup or design of their online store.

  Lastly, Tap'nChat allows multiple chat agents to manage queries, enhancing team productivity. This feature enables merchants to provide efficient and timely customer support, leading to improved customer satisfaction and potentially increased sales.

  Overall, Tap'nChat is a valuable tool for merchants as it enhances the customer experience, improves communication, and helps convert queries into sales opportunities.
• 

  DialogTab ‑ WhatsApp Shop

  ⭐️ 0.0 (0 reviews) From $49/month. Additional charges may apply.

  🔍 Overview of features

  The most important features of DialogTab are its conversational commerce platform and multi-channel support.

  With DialogTab, merchants can empower their agents to sell products on popular messaging platforms like WhatsApp and Messenger, all from a single panel. This makes it convenient for both the agents and customers, as they can easily communicate and complete transactions in their preferred messaging app.

  The multi-agent and multi-channel support of DialogTab allows brands to efficiently manage sales and interact with customers across different messaging platforms. This means that merchants can reach a wider audience and provide personalized customer service on various channels, enhancing the overall customer experience.

  By leveraging the popularity and ease of use of messaging apps like WhatsApp, DialogTab simplifies the order-taking process and helps increase sales for e-commerce companies. It enables merchants to meet customers where they are, enabling seamless communication and providing a convenient shopping experience.

  Overall, DialogTab can help a merchant grow their business by expanding their reach, improving customer engagement, and streamlining the sales process through conversational commerce on popular messaging platforms.
• 

  Meetanshi Facebook Chat

  Make it easy for customers to contact you via Facebook Messenger and streamline customer support.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are its ability to connect Shopify with Facebook Messenger and streamline customer support. By integrating FB chat into their store without coding, merchants can make it easy for customers to contact them via Facebook Messenger. This offers a more convenient and familiar contact option for customers, as they can directly chat with the merchant and send inquiries without leaving the Shopify store. Customers can use their Facebook account or continue as a guest to initiate the conversation.

  The app also allows for customization of the customer-side chat popup, so merchants can match its look and feel to their store's theme. They can change the color of the chat pop-up and customize the texts on the login and logout screens to provide a personalized experience for their customers.

  By offering this streamlined and convenient customer support option, the app helps merchants improve their overall customer experience, increase customer satisfaction, and ultimately grow their business.

  
• 

  Bodt ‑ Sales & Support ChatGPT

  Sales Chatbot powered by ChatGPT for automated chat support and product recommendations.

  ⭐️ 0.0 (0 reviews) From $19/month

  🔍 Overview of features

  The Sales Chatbot powered by ChatGPT is an app designed to help merchants maximize their average order value (AOV) and boost sales through automated chat support and product recommendations. With this app, merchants can engage shoppers by providing accurate and context-aware responses to their queries, thanks to the AI training on the merchant's data and knowledge of their products.

  The app offers 24/7 AI live chat support, ensuring that customers receive instant responses to their inquiries. It also provides precise and context-aware answers, building trust and reliability in the merchant's brand. By recommending products and strategically upselling and cross-selling, the chatbot helps merchants increase their AOV and boost conversions.

  Additionally, the app offers features such as Quick View and Add-to-cart within the chat interface, making it convenient for customers to explore and purchase products. Merchants also have the flexibility to switch from AI to manual responses with the manual takeover feature.

  Overall, this app is easy to use and set up, quickly generating AI responses and offering a personalized sales assistant to help merchants grow their business and improve customer satisfaction.
• 

  oodles: Chatbot, SMS & Loyalty

  "All-In-One App to Drive Customer Engagement and Sales: Chatbot, SMS, Loyalty, Rewards & Referrals"

  ⭐️ 0.0 (0 reviews) From $20/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The oodles app is an all-in-one solution for Shopify merchants to drive customer engagement and sales. It offers a range of unique features that can help a merchant grow their business.

  One of the key features is the chatbot, which provides efficient customer support. This allows merchants to handle customer complaints and resolutions promptly, improving customer satisfaction and loyalty.

  The loyalty program feature is another important aspect of the app. It enables merchants to reward customers for repeat purchases, encouraging them to come back and make more sales.

  The referral feature helps merchants expand their customer base by incentivizing existing customers to refer their friends and family to the store. This can lead to increased sales and revenue.

  The app also includes seamless SMS marketing, which allows merchants to directly communicate with customers. This can be used to drive sales, reduce cart abandonment, and retain customers.

  Additionally, the oodles app offers multi-channel customer support, advanced analytics and reporting, and the ability to track orders and upsell products. All of these features combined can help a merchant streamline communication, make data-driven decisions, and grow their business.
• 

  WhatsApp Chat ‑ Common Ninja

  Add a WhatsApp Chat Button to Enhance communication with your customers.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The WhatsApp Chat app by Common Ninja is a valuable tool for enhancing communication with customers. With this app, merchants can easily answer customer questions, expedite the decision-making process, and provide valuable information. The app features a 24/7 online chat, allowing customers to reach out at any time.

  One of the key benefits of this app is its ease of use. Merchants do not need coding knowledge to set it up, making it accessible for all users. Additionally, the app offers full customization options, allowing merchants to tailor the chat button to match their brand's design.

  The app also offers several useful features, including the ability to toggle message time on or off, multiple button icon options, a simple user interface for easy content management, rich styling options, and a variety of beautifully designed templates to choose from.

  By integrating the WhatsApp Chat app into their Shopify store, merchants can improve customer experience, increase engagement, and ultimately grow their business by providing a quick and convenient communication channel.

  
• 

  WhatsApp & Social Chat Buttons

  Show chat buttons like WhatsApp, Facebook Messenger, Viber, WeChat, Telegram, Instagram & many more

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The Social Chat Buttons app is a great tool for merchants who want to provide seamless customer support through various live chat channels. With this app, merchants can display chat buttons for popular platforms such as WhatsApp, Facebook Messenger, Viber, WeChat, Telegram, Instagram, SMS, Twitter, Skype, Line, and more.

  By making it easy for customers to contact the merchant through their preferred chat apps, the app helps to improve customer satisfaction and engagement. Customers can initiate conversations directly from their favorite chat platforms, leading to quicker response times and a more personalized experience.

  One of the key features of the app is the ability to show or hide chat buttons on desktop, mobile, or both. This allows merchants to optimize the display of chat options based on their customers' browsing habits. For example, if a merchant's target audience primarily uses mobile devices, they can choose to only display chat buttons on mobile for a more streamlined user experience.

  Overall, the Social Chat Buttons app empowers merchants to offer convenient and efficient customer support, ultimately helping them to build stronger relationships and grow their business.

  
• 

  52 Conversational Commerce

  ⭐️ 0.0 (0 reviews) Free plan available. 30-day free trial.

  🔍 Overview of features

  The most important features of the Fiftytwo Conversational Commerce app are:

  1. Seamless integration with popular communication applications: The app allows customers to shop directly from their favorite communication applications such as Messenger, Google Assistant, Alexa, and more. This expands the merchant's reach and makes it easier for customers to make purchases.

  2. Intelligent selling platforms: The app transforms Facebook pages into intelligent selling platforms that understand conversations. This means that customers can engage in natural language conversations with the app, making the shopping experience more personalized and interactive.

  By using the Fiftytwo Conversational Commerce app, merchants can grow their business by:

  1. Increasing convenience for customers: By allowing customers to shop from their preferred communication applications, the app makes the purchasing process more convenient and accessible. This can lead to increased customer satisfaction and loyalty.

  2. Expanding customer reach: Integrating with popular communication applications opens up new channels for merchants to reach potential customers. This can help merchants tap into new markets and increase their customer base.

  3. Enhancing the shopping experience: The app's intelligent selling platforms enable personalized and interactive shopping experiences. This can help merchants provide a unique and memorable shopping experience, leading to increased customer engagement and repeat purchases.

  
• 

  Miduoke

  All-channel cross-border electricity online customer system

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Miduoke Enterprise Edition app is a powerful tool for merchants looking to expand their business across multiple channels. With support for websites, WeCom, Wechat Official Account, Mini programs, Weibo, Douyin, Facebook, LINE, and more, this app enables cross-channel customer tracking and engagement.

  One of the key features of this app is its AI intelligent customer service, which allows merchants to provide quick and efficient support to their visitors and customers. This can help improve the conversion rate by establishing a communication bridge and addressing customer inquiries in a timely manner.

  The CRM management feature enables merchants to effectively manage customer data and interactions across different channels. They can track customer behavior and preferences, allowing for more personalized marketing and customer service.

  The app also offers intelligent dialogue distribution and intelligent work order management, making it easier for merchants to handle customer inquiries and requests efficiently.

  Additionally, the app provides features like historical record and automatic translation, further enhancing the customer experience and communication process.

  Overall, the Miduoke Enterprise Edition app is a comprehensive solution for merchants looking to grow their business across various channels, streamline customer communication, and improve customer satisfaction.

  
• 

  LiveSwitch Convert

  Convert website visitors into customers with a virtual, live-video personal shopper.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of the Concierge Lite app are:

  1. Video Chat Icon: The app enables website visitors to tap a bell icon to instantly start a video chat with the merchant's team. This allows for real-time communication and builds a personal connection with customers.

  2. Notification System: When a customer initiates a video chat, the merchant receives a text or email notification with a video link that works across all devices. This ensures that the merchant can promptly respond to customer inquiries.

  3. Easy Integration: Concierge Lite can be easily integrated with any Shopify theme, without requiring any code. This makes it accessible to all merchants, regardless of their technical expertise.

  4. Brand Customization: The color of the bell icon can be customized to match the merchant's brand guidelines. This allows for a seamless integration of the video chat feature into the overall website design.

  5. High-Quality Video Calls: The app enables merchants to engage in high-quality live video calls with customers. This enhances the customer experience and allows for more effective communication.

  By using Concierge Lite, merchants can strengthen customer relationships, build real human connections, and provide instant support to their customers. The app enables merchants to stand out from competitors by offering a personalized and efficient shopping experience.

  
• 

  Gesprek

  ⭐️ 0.0 (0 reviews) $199/month. 14-day free trial.

  🔍 Overview of features

  The most important features of Gesprek for merchants are its omni-channel integration with popular messaging platforms like Whatsapp, Email, and Facebook Messenger, as well as its chatbot feature and product/order management system.

  By integrating with Shopify, Gesprek can help merchants grow their business by providing a seamless customer service experience across multiple channels. Merchants can easily connect with their customers through Whatsapp, Email, and Facebook Messenger, allowing for quick and convenient communication. The chatbot feature can automate responses to common customer queries, saving merchants time and improving response times.

  Additionally, Gesprek's product and order management system allows merchants to efficiently manage their inventory, track orders, and streamline their e-commerce operations. This can help merchants stay organized, reduce errors, and provide better customer service.

  Overall, Gesprek's omni-channel capabilities, chatbot feature, and product/order management system can help merchants enhance their customer service, increase efficiency, and ultimately grow their business.
• 

  Aunoa CRM and Support Agents

  Connect your channels in a single Support Inbox to improve the effectiveness of your team.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app include the ability to connect live chat, social media, and messaging apps into a single support inbox, centralizing all support conversations. This helps improve the effectiveness of the team by reducing response time and offering real-time and effective responses to customers and prospects.

  By using this app, merchants can improve the shopping experience for their customers and offer personalized conversations that boost online sales. The app also allows merchants to generate more sales from their messaging channels by providing real-time support.

  Additionally, the app offers features such as creating, managing, prioritizing, and organizing tickets directly from the inbox, as well as providing a full record of every conversation and contact's timeline in one view. This helps merchants stay organized and have a comprehensive understanding of their customer interactions.

  Furthermore, the app utilizes AI to save time and free the team from repetitive tasks, allowing them to focus on more important aspects of their business. Overall, this app helps merchants streamline their customer support processes, improve response time, and enhance the overall customer experience, leading to business growth.

  
• 

  ChattyBird AI Chatbot

  Automate your customer support with an AI chatbot trained on your data.

  ⭐️ 0.0 (0 reviews) $14.99/month. 7-day free trial.

  🔍 Overview of features

  ChattyBird AI is an app that can help merchants automate their customer support with an AI-powered chatbot. By leveraging the merchant's Shopify store's pages and product information, the chatbot is able to provide personalized and interactive customer support.

  One of the key features of ChattyBird AI is that it can turn static page content into responsive chat, allowing customers to have a more engaging and interactive experience when seeking support. The app also has the ability to learn from the merchant's specific data, which enables it to provide accurate responses to customer inquiries.

  By harnessing AI capabilities, ChattyBird AI is able to deliver instant, 24/7 customer support. This can help merchants improve customer satisfaction by ensuring that their customers have access to support at any time, even outside of regular business hours.

  Additionally, ChattyBird AI keeps track of all past interactions with customers, allowing merchants to have a record of customer inquiries and support provided. This can be helpful for analyzing customer needs and improving future support interactions.

  Overall, ChattyBird AI can help a merchant grow their business by providing automated and efficient customer support, improving customer satisfaction, and freeing up time for the merchant to focus on other aspects of their business.
• 

  Flowsell.me WhatsApp Chat

  Send automated messages to your customers. Additional features will help increase your sales

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are WhatsApp Notifications, Abandoned Cart Recovery, and Refresh Your Customers.

  WhatsApp Notifications allow merchants to send instant messages to their clients for order updates, increasing customer engagement and providing a convenient communication channel.

  Abandoned Cart Recovery helps merchants recover sales by sending automated notifications to customers who have abandoned their carts. This feature prompts customers to complete their purchase, increasing conversion rates and revenue.

  Refresh Your Customers feature automatically sends messages to customers who have contacted the merchant but haven't made a purchase. This helps re-engage these potential customers and encourages them to make a purchase, boosting sales and customer retention.

  Overall, this app can help a merchant grow their business by improving customer communication, recovering abandoned carts, and re-engaging potential customers who have shown interest in their products or services.

  
• 

  Nara

  24/7 AI chat agents for personalized shopping advice, augmenting your sales capacity.

  ⭐️ 0.0 (0 reviews) From $19/month. 14-day free trial.

  🔍 Overview of features

  Nara's AI chat agents provide 24/7 personalized shopping advice to customers through seamless integration with your website and social media. By offering real-time assistance, Nara enhances customer satisfaction and engagement. This app allows you to adapt the technology to fit your business needs without the need for constant oversight, freeing up your time to focus on growing your business.

  The most important features of Nara include:

  1. 24/7 personalized customer responses: Nara's AI chat agents are available round the clock to provide personalized shopping advice to customers, ensuring that their queries are addressed promptly and accurately.

  2. Seamless website and social media integration: Nara can easily integrate with your existing website and social media channels, allowing customers to access personalized shopping advice wherever they are.

  3. Tailored shopping recommendations: Nara's AI chat agents can analyze customer preferences and behavior to offer tailored shopping recommendations, helping to increase sales and customer satisfaction.

  By leveraging Nara's AI chat agents, merchants can enhance their sales capacity without the need for continuous staffing or complex setup. This efficient solution allows businesses to provide excellent customer service while focusing on business growth.
• 

  RevoChat AI Chatbot

  RevoChat offers 24/7 AI Chatbot Support to Enhance Customer Service and Improve Sales Performance

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  RevoChat offers 24/7 AI Chatbot Support to enhance customer service and improve sales performance for your Shopify store. The app leverages advanced AI technology that is trained on real-time data from your store, including products, fulfillment details, and storefront specifics. This allows the chatbot to provide accurate and context-relevant answers to customer inquiries and handle complex customer service tasks.

  By using RevoChat, you can improve the overall shopping experience for your customers, leading to increased customer retention and sales. The app automatically learns from your store data to keep responses accurate and can seamlessly escalate complex queries to live agents for personalized assistance. You can also add your own live agents to provide collaborative support.

  RevoChat also offers concise summaries of all customer chats, allowing you to review and analyze the interactions. Additionally, the app provides real-time translation, enabling global customer engagement without language barriers.

  Overall, RevoChat can help merchants grow their business by providing efficient and effective customer service, improving customer retention, and boosting sales performance.

  
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  DS WhatsApp Chat

  This app allows you to add numerous WhatsApp accounts, and have complete control over the chatbox.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are the ability to add multiple WhatsApp accounts, have complete control over the chatbox, and customize the chatbox's button and box without needing to know CSS.

  By using this app, merchants can provide a more convenient and immediate communication channel for their customers. Customers can start conversations with the merchant directly from the website, increasing customer engagement and satisfaction. The app also allows for customizable chatbox and button placement, ensuring that it seamlessly integrates with the merchant's website design.

  Additionally, the ability to add multiple WhatsApp accounts is beneficial for businesses that have different departments or teams handling customer inquiries. This ensures that the right person or team can respond to customer messages promptly.

  Overall, this app can help a merchant grow their business by improving customer communication, providing a more personalized and convenient experience, and increasing customer satisfaction.

  
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  ChatHalla

  Live chat application with marketing signals for better sales and customer stickiness.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  ChatHalla is a live chat application that offers ecommerce merchants valuable features to help them grow their business. The app provides access to customers' purchase history, preferences, and browsing history before starting a web chat session. This information enhances the sales conversion rate and enables sales agents to close deals faster, saving resources and time.

  One of the most important features of ChatHalla is its data analytics, which allows business owners to analyze regional, product, or industry vertical performance. This analysis helps in reducing marketing, inventory, and staffing costs, resulting in improved efficiency and cost savings.

  Additionally, ChatHalla offers live chat functionality, allowing merchants to interact with all customers visiting their store in real-time. This feature enables merchants to provide prompt customer support and address any queries or concerns, leading to improved customer satisfaction and loyalty.

  Furthermore, the app provides marketing signals visualization, allowing merchants to track customers' journey within the store. This information helps in understanding customer behavior, identifying trends, and making data-driven marketing decisions.

  In summary, ChatHalla offers ecommerce merchants the ability to leverage customer data, improve sales conversion rates, reduce costs, provide live chat support, and make data-driven marketing decisions, ultimately helping them grow their business.

  
• 

  Kommo: The #1 WhatsApp CRM

  The #1 WhatsApp CRM: Build client relationships on WhatsApp that grow your business

  ⭐️ 0.0 (0 reviews) $25/month. 14-day free trial.

  🔍 Overview of features

  The most important features of Kommo, a messenger-based CRM system, are its unified inbox, salesbot, templates, analytics tools, and sales pipeline management for Shopify orders.

  The unified inbox allows merchants to manage all their customer communications from various channels like messengers, email, SMS, and live chat in one place. This helps in improving response times and streamlining customer interactions.

  The salesbot feature automates sales and communication processes, allowing merchants to save time and focus on other important tasks. Templates further enhance efficiency by providing pre-designed messages for common customer inquiries or follow-ups.

  The analytics tools provide real-time data and insights into the business's performance. Merchants can track key metrics and make informed decisions to drive growth.

  The sales pipeline management feature specifically targets Shopify orders, helping merchants effectively nurture and manage their sales process. This ensures that no potential customer falls through the cracks and improves conversion rates.

  Overall, Kommo helps small businesses grow sales by providing an easy-to-use CRM system that enhances communication, automates processes, and provides valuable insights for better decision-making.
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  Chatlake: Live Chat & Helpdesk

  Create Live chat and start your Ecommerce helpdesk integrating with many communication channels.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Chatlake app is a powerful ecommerce helpdesk tool that allows merchants to integrate multiple communication channels, such as live chat, email, WhatsApp, Messenger, Twitter, and more, into a single interface. By connecting all these channels, merchants can manage all their customer conversations in one place, making it easier and more efficient to resolve issues and provide support.

  One of the key features of Chatlake is the ability to share the history of communications with an unlimited number of agents. This means that multiple team members can access and respond to customer messages, ensuring a seamless and consistent experience for customers. The app also offers templates for responses, workflows for automated replies, and the ability to integrate with chatbots, streamlining the support process even further.

  Additionally, Chatlake provides custom attributes that allow merchants to manage any data they want. This can be useful for organizing and categorizing customer information, as well as personalizing support interactions.

  Overall, Chatlake empowers merchants to provide excellent customer service by consolidating all communication channels and providing tools to streamline support workflows. By resolving issues quicker and with less clicking, the app can help merchants enhance customer satisfaction and ultimately grow their business.

  
• 

  Benam Chat

  An efficient way to reach out to your customers without invading their privacy

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Benam chat app with voice and video call capabilities is a powerful communication tool that can help businesses improve customer engagement and provide personalized support. With this app, merchants can reach out to their customers in real-time through multiple channels without invading their privacy by not requiring a phone number. The app allows businesses to install a chat widget on their website, enabling customers to easily connect and receive immediate support.

  One of the key features of this app is the ability to make audio and video calls directly from the chat widget. This seamless integration allows businesses to have more interactive and personal conversations with their customers, enhancing the overall customer experience.

  Another important benefit of the Benam chat app is its customization options. Merchants can fully customize the chat widget to align with their brand's identity and design needs, ensuring a consistent and professional appearance.

  By using the Benam chat app, businesses can effectively engage with their customers, provide real-time support, and ultimately grow their business by building strong customer relationships.

  
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  Telegram Chat ‑ Common Ninja

  Add a Telegram Chat Button to Enhance communication with your customers.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The most important features of the Common Ninja's Telegram Chat app are:

  1. Easy communication: The app enables you to communicate with your customers easily and efficiently through the Telegram app. This helps you answer their questions, provide valuable information, and expedite their decision-making process.

  2. 24/7 online chat: By offering a 24/7 online chat feature, you can improve the customer experience and provide immediate support whenever your customers need it.

  3. No coding required: The app is easy to use and requires no coding knowledge. This means that even merchants with limited technical skills can easily implement and customize the chat button on their website.

  4. Customization options: The app comes with full customization options, allowing you to choose from multiple button icons and templates that complement your design. You can also toggle the messages' time on or off and fully customize the design to match your brand.

  By using the Common Ninja's Telegram Chat app, merchants can enhance their communication with customers, improve their experience, and ultimately drive growth for their business.

  
• 

  BusinessChat‑WhatsApp Platform

  Leverage WhatsApp for cart abandonment, bulk campaigns, and Chatbot support.

  ⭐️ 0.0 (0 reviews) $109/month. Additional charges may apply.

  🔍 Overview of features

  This app leverages the official WhatsApp Business Platform to help merchants grow their business. The most important features of the app include:

  1. Cart Abandonment Recovery: The app automates the process of recovering abandoned carts by sending personalized messages to customers on WhatsApp. This helps merchants increase their conversion rates and recover lost sales. The app also provides a revenue attribution report to track the effectiveness of the recovery series.

  2. Bulk Marketing Campaigns: Merchants can run WhatsApp bulk campaigns to reach all their subscribers at once. This feature allows them to promote new products, announce sales or discounts, and engage with their customers on a large scale. The app provides a revenue attribution report to measure the success of these campaigns.

  3. WhatsApp Chatbot: The app offers a chatbot feature that can automatically respond to customers' frequently asked questions 24/7. This ensures that customers receive quick and accurate responses, even outside of business hours. The chatbot helps merchants provide better customer service and improve customer satisfaction.

  Overall, this app helps merchants automate their WhatsApp communication, recover abandoned carts, run bulk marketing campaigns, and provide round-the-clock customer service. These features can significantly contribute to the growth of a merchant's business by increasing conversions, driving sales, and improving customer satisfaction.
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  Yobi Sync

  Connect your customers and communication in a single app

  ⭐️ 0.0 (0 reviews) Free

  🔍 Overview of features

  The most important features of the Yobi Sync app are:

  1. Shopify Contacts Integration: Yobi Sync allows merchants to seamlessly connect their Shopify contacts with their business communication platform. This ensures that all customer information is easily accessible and organized in one place.

  2. Unified Communication: Yobi is a simple unified communication platform that enables merchants and their team to respond to customers through calls, texts, and social media on any device. This streamlines communication and ensures that customers receive prompt and consistent responses.

  3. Export Shopify Notes and Contacts: Yobi Sync allows merchants to export their Shopify notes and contacts directly into the Yobi app. This saves time and effort by eliminating the need for manual data entry and ensures that all customer information is up to date.

  4. Business Line: Yobi provides a business line feature, allowing customers to easily contact the merchant and their team. This professional communication channel enhances customer experience and builds trust.

  By utilizing Yobi Sync, merchants can improve customer communication and response times, enhance organization and efficiency, and ultimately grow their business by providing exceptional customer service.

  
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  Offer chatbot

  With this app, you can let shoppers negotiate the price of your product.

  ⭐️ 0.0 (0 reviews) $14.99/month. 7-day free trial.

  🔍 Overview of features

  This app allows shoppers to negotiate the price of your products, which can help you grow your business in several ways. Firstly, it gives shoppers the freedom to offer their desired price, increasing their engagement and satisfaction. This can lead to more conversions and repeat customers.

  Additionally, the app provides the opportunity for customers to offer a lower price, which can help you attract price-sensitive shoppers who may have been hesitant to make a purchase otherwise. By offering discounts through negotiation chats, you can playfully sell your products and turn hesitant buyers into loyal customers.

  Furthermore, the app offers insights into shopper shopping behaviors, which can be valuable for understanding your target audience and optimizing your pricing and marketing strategies accordingly.

  Overall, this app provides a unique and interactive way to engage with shoppers, increase average order value, and build customer loyalty, ultimately helping you grow your business.
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  Lets Connect by PATHADVICE

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  Let's Connect is a digital customer communication solution that allows you to transform your online shop into a personalized consultation, support, and sales channel. With just a few clicks, you can use this tool to establish personal contact with your customers through live chat, phone, or video.

  The most important features of Let's Connect include:

  1. Live Chat: Engage with your customers in real-time, providing them with immediate assistance and creating a unique consultation experience. This improves customer satisfaction and increases the likelihood of making a sale.

  2. Phone Support: Offer personalized phone support to your customers, allowing them to ask questions, get product recommendations, and resolve any issues they may have. This level of support builds trust and loyalty, leading to repeat business.

  3. Video Consultations: Connect with your customers face-to-face through video consultations. This feature enables you to provide more detailed product demonstrations, answer questions in real-time, and offer a personalized shopping experience.

  By offering a personalized, interactive, and convenient communication channel, Let's Connect helps you provide exceptional customer service, resolve problems quickly, and ultimately drive sales growth for your business.

  
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  Provide Support Live Chat

  Offer live chat to your customers as a handy and reliable communication channel.

  ⭐️ 0.0 (0 reviews) From $24/month. 10-day free trial.

  🔍 Overview of features

  The most important features of the Provide Support Live Chat app are its ability to offer live chat support to customers, monitor their navigation in real time, and proactively engage them in chat conversations.

  By adding a live chat widget to their web store, merchants can instantly respond to customer requests, guide them through their journey, and offer assistance. This can greatly increase customer satisfaction and loyalty, leading to a boost in sales. The app also allows merchants to customize the chat widget to fit their store's design, using their corporate logo, colors, and texts.

  The app is accessible from both desktop and mobile platforms, ensuring that merchants can always stay connected and handle customer requests. Additionally, merchants can send files, share links, and push pages through the live chat feature.

  Overall, the Provide Support Live Chat app provides a convenient and reliable communication channel for merchants to interact with their customers, resulting in improved customer satisfaction and increased sales.
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  Helpdesk + Live chat DeskXpand

  DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.

  ⭐️ 0.0 (0 reviews) From $19/month. 14-day free trial.

  🔍 Overview of features

  The most important features of DeskXpand are its ticket management, live chat support, and knowledge base capabilities.

  With DeskXpand, merchants can streamline their customer support across multiple channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. This consolidation into a single platform makes it easier for merchants to manage and respond to customer inquiries efficiently.

  The app empowers support teams with easy access to one-click order details, relevant FAQs, and canned responses. This helps agents provide efficient and effective responses to customer queries, saving time and improving customer satisfaction.

  DeskXpand also offers automation features such as ticket creation, which helps boost agent productivity by automating the process of categorizing and assigning customer queries to the appropriate team members.

  Additionally, merchants can embed live chat support directly into their Shopify store, allowing customers to get immediate assistance while browsing products or making a purchase.

  By providing a centralized platform for customer support, DeskXpand helps merchants optimize their responses, improve customer service, and ultimately grow their business by turning happy customers into repeat business.
• 

  Charla Live Chat

  Connect with your visitors instantly with our live chat software.

  ⭐️ 0.0 (0 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The Charla Live Chat app offers several features that can help a merchant grow their business.

  Firstly, the app allows merchants to connect with their visitors instantly through live chat. This enables them to provide great customer experience and be there for their clients' sales and support needs.

  The app also provides an intuitive Agents Dashboard that allows merchants to quickly respond to customers when it matters the most. It offers insights on the visitor profile and conversation history, which can help merchants personalize their interactions and provide a more tailored experience. Additionally, the app includes canned responses to help agents respond quickly to common customer inquiries.

  Charla Live Chat also offers custom chat flows, which can help take the load off agents by automating certain parts of the conversation. This can improve efficiency and allow agents to handle more customer inquiries.

  Other features of the app include visitor insights, native iOS and Android apps for chat on the go, multiple store support, and scheduling capabilities to ensure no messages are missed during active hours.

  Overall, Charla Live Chat provides the tools and features necessary for merchants to effectively engage with their customers, provide excellent customer service, and ultimately grow their business.

  
• 

  Desk360

  ⭐️ 0.0 (0 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Desk360 is a 360-degree customer support platform that offers a personalized live chat widget designed specifically for Shopify store owners. With this app, merchants can provide real-time support to their customers, increasing customer satisfaction and boosting sales.

  The most important feature of Desk360 is its Live Chat channel, which allows merchants to gather all customer messages on a single page. This makes it easy for merchants to manage and respond to customer inquiries, ensuring that no messages are missed.

  Integrating the live chat widget into a Shopify store takes only seconds, making it a quick and convenient solution for merchants. The widget can be customized to match the store's branding, creating a seamless and professional customer experience.

  By offering real-time support through the live chat widget, merchants can provide instant assistance to customers, helping them make purchase decisions and resolving any issues quickly. This improves customer satisfaction and builds trust, ultimately leading to increased sales and customer loyalty.

  Overall, Desk360's live chat widget is a valuable tool for Shopify store owners looking to provide exceptional customer support and grow their business.

  
• 

  Panda WhatsApp‑ Chat + Support

  Instant WhatsApp Chat, Live Chat, Customer Support, Help Center, Check Discount

  ⭐️ 0.0 (0 reviews) $2.99/month. 2-day free trial.

  🔍 Overview of features

  The Instant WhatsApp Chat app is a powerful tool for increasing customer support and boosting sales. By allowing store visitors to reach you directly on WhatsApp, you can provide instant support, whether it's through chat, call, or email. This direct communication channel can help you address customer concerns, provide personalized recommendations, and offer special discounts to encourage them to complete their purchase.

  The app also enables customers to share your products with their friends and spread the word about your business, helping to generate more traffic and increase brand awareness. With the ability to support multiple WhatsApp numbers, you can efficiently manage customer inquiries and provide timely assistance, leading to higher customer satisfaction and loyalty.

  By leveraging the popularity and familiarity of WhatsApp, the Instant WhatsApp Chat app creates a seamless and convenient customer experience, resulting in increased conversion rates and sales. It's an essential tool for any merchant looking to enhance their customer support capabilities and drive business growth.
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  AI Shopping Assistant by GPT4

  24/7 AI Shopping Assistant by GetAnswer. Boosts sales, manages orders, and talks in multi languages.

  ⭐️ 0.0 (0 reviews) From $79/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The 24/7 AI Shopping Assistant by GetAnswer is a powerful app that can help merchants grow their business in several ways.

  Firstly, the app offers AI customer interaction, allowing it to handle inquiries from customers and make personalized product recommendations. This not only improves customer service but also increases the chances of making a sale.

  Secondly, the app provides order management capabilities, including tracking orders, managing cancellations, and processing refunds. This streamlines the backend operations of the business and reduces the workload on the merchant.

  Additionally, the AI shopping assistant aids customers in adding items to their cart and facilitates a smooth checkout process. This improves the overall shopping experience and reduces cart abandonment rates.

  Furthermore, the app enhances operational efficiency by reducing the load on the service team and enabling quicker responses to customer inquiries.

  Lastly, the AI shopping assistant personalizes the shopping journey for customers, boosting conversions and ultimately increasing revenue for the merchant.

  Overall, the 24/7 AI Shopping Assistant by GetAnswer is a must-have app for merchants looking to automate tasks, reduce workload, elevate customer satisfaction, and drive higher conversion rates.
• 

  Chatwhizz Live Chat

  Deliver instant support and personalised assistance with our Live Chat app.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Live Chat app is a powerful tool for enhancing customer support and driving business growth. With this app, merchants can provide instant chat support to their customers, resolving their concerns quickly and increasing the chances of making a sale. The app also allows for file-sharing capabilities, making it easy for customers to exchange information.

  Key features of the Live Chat app include:

  1. User-friendly interface: The app provides a seamless communication experience, making it easy for merchants and customers to interact.

  2. Customization options: Merchants can customize the chat widget message, position, and theme color to create a branded experience that aligns with their store's branding.

  3. Support staff/operator management: Merchants can add and enable/disable support staff or operators as per their availability. This ensures that customer concerns are efficiently managed.

  4. Staff/operator panel: The app includes a separate panel for staff or operators to manage all live chats efficiently, ensuring smooth communication with customers.

  5. Chat history access: Merchants can effortlessly access the entire chat history of different customers through one tab, allowing for easy reference and follow-up.

  By offering instant support and personalized assistance through the Live Chat app, merchants can improve customer satisfaction, increase conversion rates, and ultimately grow their business.

  
• 

  ChatUp: AI‑Driven Support Chat

  Save time and boost sales with smart, simple customer care. Build trust in every interaction.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  ChatUp is an app that provides 24/7 multilingual customer support powered by GPT 3.5's AI and real-time site data. By using ChatUp, merchants can redirect their energy to scaling their business while the app manages chat conversations with customers.

  The most important features of ChatUp are:

  1. 24/7 multilingual customer support: ChatUp offers customer support for topics such as sales and support around the clock, ensuring that merchants can provide assistance to their customers at any time.

  2. Real-time store data integration: ChatUp uses real-time store data to provide immediate, relevant, and accurate assistance to customers. This ensures that customers receive personalized and efficient support.

  3. Easy customization: The app can be easily added to a merchant's theme and can be customized using the theme editor. This allows the merchant to align the app with their brand and customize the customer support experience.

  4. Insights and analytics: ChatUp provides insights and analytics about the frequency and nature of user interactions. This helps merchants understand their customers better and make data-driven decisions to improve their business.

  5. Personality customization: Merchants can pick the personality of ChatUp and define boundaries using negative keywords. This allows the app to align with the merchant's brand voice and provide a personalized customer support experience.

  Overall, ChatUp helps merchants grow their business by providing 24/7 multilingual customer support, leveraging real-time store data for personalized assistance, and offering insights and analytics to drive growth.

  
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  Customer Service & Help center

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The most important features of this Helpdesk app for Shopify are its simplicity, Shopify integration, and ease of use for both the merchant and the customer.

  Firstly, the app is designed to be simple and easy for the merchant's team to use. If they are familiar with using Gmail, they can start using this Helpdesk app immediately without the need to learn anything new. This ensures a smooth transition and minimal training time for the team.

  Secondly, the app seamlessly integrates with Shopify, allowing the merchant to view the complete purchase history of each customer. This provides valuable context and enables personalized customer care. Having access to this information can help the merchant better understand their customers' needs and preferences, leading to improved customer satisfaction and loyalty.

  Additionally, the Helpdesk app simplifies the customer experience by allowing them to communicate via email without the need to remember ticket IDs or log in to a separate portal. This convenience enhances customer satisfaction and makes it easier for them to reach out for support.

  Overall, this Helpdesk app offers simplicity, Shopify integration, and an intuitive customer experience, all of which can help a merchant grow their business by providing excellent customer service and building strong customer relationships.

  
• 

  REVE Chat ‑Live Chat & Chatbot

  It increases customer engagement, increases customer satisfaction, and sales.

  ⭐️ 0.0 (0 reviews) From $15/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are live chat, customer support across multiple channels, chatbot automation, and customer engagement tools.

  With live chat, merchants can instantly reply to customers, increasing customer satisfaction and sales. By supporting customers across every channel, merchants can provide a seamless and consistent customer experience, further enhancing customer satisfaction and loyalty.

  The app also offers chatbot automation, which can increase conversion rates and reduce cart abandonment. Chatbots can engage with customers, answer frequently asked questions, and recommend products, providing personalized and timely support that can lead to higher conversions.

  Additionally, the app tracks customer cart items, provides order details and status for specific customers, and allows merchants to share or recommend Shopify product items to customers. These features help streamline the customer journey, improve communication, and ultimately drive more sales for the merchant's business.

  Overall, this app is a powerful tool for growing a business by improving customer engagement, satisfaction, and sales through live chat, multi-channel support, chatbot automation, and various customer engagement features.
• 

  TomBot

  ⭐️ 0.0 (0 reviews) Free plan available. 30-day free trial.

  🔍 Overview of features

  TomBot is an easy-to-use smart bot assistant designed specifically for e-commerce web shops. It provides a range of features that can help merchants grow their business.

  The most important features of TomBot include:

  1. Instant communications: TomBot allows merchants to have instant communications with their customers. This means that they can address problems and answer questions in a snap, providing a positive customer experience and increasing customer satisfaction.

  2. Customer service: TomBot can be used to provide customer service and support. It can answer frequently asked questions, provide product information, and assist with order tracking. This helps merchants save time and resources by automating repetitive tasks and allows them to focus on more important aspects of their business.

  3. Buyer intent capture: TomBot can capture buyer intent by asking targeted questions and guiding customers through the purchasing process. This can help merchants understand their customers' needs and preferences, allowing them to personalize their marketing strategies and increase conversions.

  In summary, TomBot is a valuable app for e-commerce merchants as it enables instant communications, efficient customer service, and buyer intent capture. By utilizing these features, merchants can enhance their customers' shopping experience and ultimately grow their business.

  
• 

  aiderbot

  AI Chatbot Customer Service. Streamline your customer service and provide instant answers

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of Aiderbot, an AI chatbot customer service app, are its ability to provide human-like interaction, its cost-saving potential, and its ability to read and understand important customer information.

  Aiderbot leverages Chat GPT technology to engage with customers in a conversational manner, providing clear and correct answers just like a person would. This ensures a seamless customer experience and can help businesses build trust and loyalty.

  One of the biggest benefits of Aiderbot is its ability to handle multiple customer conversations simultaneously, 24/7. This means that business owners don't have to worry about hiring and training additional customer support staff, saving them money and time.

  Additionally, Aiderbot has the capability to read and understand important customer data, such as order details, shipping information, and customer data. This can help businesses streamline their processes and provide personalized and efficient customer service.

  Overall, Aiderbot can help merchants grow their business by providing effortless and automated customer support, reducing operational costs, and improving customer satisfaction.

  
• 

  Cat AI Helpdesk

  AI powered app that provides personalized response recommendations for better customer support.

  ⭐️ 0.0 (0 reviews) $20/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of Cat AI Helpdesk are its AI-powered response recommendations and its seamless integration with existing helpdesk workflows.

  By using machine learning to analyze customer support inquiries, Cat AI Helpdesk provides personalized response recommendations. This saves time for support staff and ensures that responses are accurate and timely, leading to increased customer satisfaction.

  The app also offers a chat interface for customers to interface with support staff and an admin app for support staff to interact with customer requests. This allows for efficient communication and collaboration between customers and support teams.

  Overall, Cat AI Helpdesk helps merchants grow their business by improving customer support. With personalized response recommendations, merchants can provide better and faster customer service, leading to increased customer satisfaction and loyalty. This ultimately helps to build a positive reputation for the business and attract more customers.
• 

  ClickConnector

  Customer Support Platform with the fusion of ChatBots, AI, and humans for exceptional CX.

  ⭐️ 0.0 (0 reviews) Free plan available. 21-day free trial.

  🔍 Overview of features

  Click Connector is a customer communication platform that allows merchants to manage customer queries from multiple messaging channels. It provides a unified inbox for Live Chat, Email, Facebook, Instagram, WhatsApp, Phone, and SMS, making it easier for merchants to respond to customer inquiries quickly and efficiently.

  One of the key features of Click Connector is its integration with e-commerce CRM systems, providing merchants with all the necessary context to resolve queries effectively. This integration eliminates the need to switch between different platforms and ensures that all customer interactions are logged and tracked in one place.

  Additionally, Click Connector offers team collaboration tools, allowing merchants to work together with their team members to resolve customer issues. It also includes a built-in knowledge base that can be integrated with the merchant's store, providing customers with self-service options to find answers to common questions.

  Overall, Click Connector simplifies customer support by consolidating messaging channels, integrating with CRM systems, facilitating team collaboration, and providing self-service options. This app can help merchants improve their customer service efficiency and ultimately grow their business by providing a seamless and responsive customer experience.

  
• 

  Thankful

  Thankful AI works within existing helpdesks to resolve customer inquiries in chat, email, SMS & more

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  Thankful AI is a customer service solution that offers a range of features to help brands improve their efficiency, quality, and revenue goals. One of the key features of Thankful AI is the AI Agent, which uses automation to resolve customer service inquiries within existing helpdesks. This can greatly reduce the time and effort required from human agents, allowing them to focus on more complex or high-value tasks.

  Another important feature is Agent Assist, which provides AI intuition to human agents. This can help improve their efficiency by suggesting responses, providing relevant information, and assisting with problem-solving. By leveraging AI technology, brands can provide faster and more accurate customer service, leading to increased customer satisfaction and retention.

  Thankful AI also offers Generative AI, powered by ChatGPT. This feature enables brands to provide personalized and empathetic responses to customer inquiries. This can help create a more positive and engaging customer experience, ultimately driving customer loyalty and revenue growth.

  Overall, Thankful AI empowers brands to scale their customer service, improve efficiency, and drive revenue, all while reducing churn, customer wait times, and agent fatigue.

  
• 

  SleekFlow ‑ Sell on WhatsApp

  Streamline your Sales and Marketing workflow on channels - Recover abandoned carts automatically

  ⭐️ 0.0 (0 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  SleekFlow is an app that helps Shopify merchants streamline their sales and marketing workflow on various channels. The app offers features to recover abandoned carts automatically, send automated messages for order confirmation notifications, and drive more sales.

  One of the key features of SleekFlow is the ability to segment customers based on their purchase behavior, such as money spent and product categories purchased. This allows merchants to send targeted campaign messages to specific customer segments, increasing the conversion rate and driving more sales.

  Additionally, SleekFlow provides an inbox with order history, allowing merchants to sell and support better by having all relevant customer information in one place. The app also enables automated order confirmation and shipping update messages on WhatsApp, providing a more convenient and personalized communication channel for customers.

  Overall, SleekFlow can help merchants grow their business by improving sales efficiency, increasing customer engagement, and driving more conversions through targeted marketing campaigns.

  
• 

  Sherpa

  The imPowered CS Chatbot revolutionizes customer service with cutting-edge AI for instant support.

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The imPowered CS Chatbot is an AI-powered solution that revolutionizes customer service by providing instant and personalized support to customers. It reads and understands all of your store information, including orders, store policies, and product details, allowing it to provide quick and accurate answers to customer queries.

  One of the most important features of the imPowered CS Chatbot is its 24/7 availability, ensuring that your business never misses a customer. This means that customers can receive support at any time, even outside of your regular business hours, leading to increased customer satisfaction and loyalty.

  By providing immediate and tailored answers to customer inquiries using store data, the imPowered CS Chatbot can also help reduce disputes, negative reviews, and refunds. Customers can get the help they need right away, preventing potential issues from escalating and improving overall customer experience.

  Overall, the imPowered CS Chatbot is a powerful tool for growing your business by enhancing customer service. It saves time and resources by automating support tasks, while also providing personalized interactions that help build strong connections and foster brand loyalty.

  
• 

  Snail Whatsapp Chat Button

  Add a Whatsapp Chat Button to your Store and improve customer support.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Whatsapp Chat Button app is a valuable tool for improving customer support and communication on your online store. By integrating a Whatsapp chat widget into your store, you can supercharge your customer interactions and provide a seamless channel for instant communication.

  The most important features of this app include:

  1. Whatsapp Chat Widget: The app adds a Whatsapp button to your store, allowing customers to easily initiate a chat and seek assistance or ask questions directly from your website. This improves customer experience and reduces the barriers to communication.

  2. Simple and Easy Setup: The app is quick and easy to set up, requiring no technical knowledge. You can go live with the Whatsapp chat widget in no time and start engaging with your customers immediately.

  3. Prefilled Whatsapp Messages: With this feature, you can create pre-set messages that will appear in the Whatsapp chat window when a customer initiates a conversation. This helps to streamline and automate customer support, saving time for both you and your customers.

  By using the Whatsapp Chat Button app, you can enhance customer support, provide instant communication, and ultimately improve customer satisfaction. This app is a valuable tool for any merchant looking to grow their business by offering exceptional customer service.

  
• 

  Uprate.AI: Sales Chatbot

  AI-powered Sales Chatbot that turns visitors into buyers and lands more products in carts

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The most important features of Uprate.AI's sales chatbot are its ability to provide tailored product recommendations and answer customer questions, creating a personalized and genuine store visit experience. This chatbot can learn about the merchant's store and start serving customers in less than a minute.

  The app offers pre-trained AI characters that understand the merchant's business domain, allowing for accurate and relevant responses. This ensures that customers feel like they are receiving one-on-one attention from a knowledgeable salesperson, even when browsing online.

  Another key feature is the hands-free mode, which provides an effortless shopping experience and faster conversion for customers. This can lead to more sales and fewer abandoned carts.

  Additionally, the app provides design prompts and responses to guide visitors and encourage them to make a purchase.

  Finally, Uprate.AI allows merchants to customize the characters to match the tone and style of their brand, creating a consistent and cohesive customer experience.

  Overall, Uprate.AI's sales chatbot can help merchants grow their business by increasing sales, reducing cart abandonment, and providing a personalized and engaging shopping experience for customers.

  
• 

  Messenger Chat ‑ Common Ninja

  Add a Facebook Messenger Chat to Enhance communication with your customers.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The Messenger Chat app by Common Ninja is a valuable tool for enhancing communication with customers. By integrating Facebook Messenger into your website, you can easily answer customer questions, provide information, and improve their overall experience. The app offers a 24/7 online chat feature, allowing customers to reach out at any time.

  One of the key benefits of the app is its ease of use and customization options. You don't need any coding knowledge to set it up, and you can fully customize the design to match your brand. You can choose from multiple button icons, toggle the display of message timestamps, and select from a range of beautifully designed templates.

  By adding the Messenger Chat app to your website, you can provide a seamless and convenient way for customers to engage with your business. This can lead to increased customer satisfaction, improved decision-making, and ultimately, help grow your business.

  
• 

  Sac Digital

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important feature of this app is that it allows merchants to send notifications to their customers via WhatsApp. This means that all the notifications that customers used to receive via email can now be sent directly to their WhatsApp, which is the most widely used communication app in the world.

  By using this app, merchants can offer convenience and security to their customers. They can keep their customers informed about their purchases, payments, and shipping updates, all through a platform that they are already familiar with and use on a daily basis.

  Sending notifications through WhatsApp can help merchants improve their customer experience and engagement. Customers are more likely to open and read messages sent through WhatsApp compared to emails, which can often end up in spam folders or go unnoticed.

  Overall, this app can help a merchant grow their business by providing a more personalized and convenient communication channel with their customers, leading to increased customer satisfaction and loyalty. And the fact that it is completely free makes it even more appealing for merchants looking to enhance their customer communication strategy.

  
• 

  Pandabot ‑ ChatGPT Chatbot

  24/7 AI Support Bot. From recommending products to providing relevant support documentation.

  ⭐️ 0.0 (0 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of the Pandabot app are its 24/7 AI support bot, real-time support, customized product recommendations, and customizable chat widget.

  The 24/7 AI support bot ensures that customers can receive assistance at any time, even outside of business hours, improving customer satisfaction and reducing support response times. This can lead to increased conversions as customers are more likely to make a purchase when they have their questions answered promptly.

  The app also syncs with products to provide personalized recommendations to customers, helping them discover new products that align with their interests and preferences. This can boost sales by increasing average order value and encouraging repeat purchases.

  Additionally, the customizable chat widget allows merchants to match the design and theme of their store, providing a seamless and cohesive customer experience. This can enhance brand perception and create a professional and trustworthy impression.

  Overall, Pandabot can help a merchant grow their business by improving customer engagement, driving conversions, delivering exceptional experiences, and building customer loyalty.

  
• 

  来宝 AI 智能客服机器人

  7/24在线自动应答，快速响应电子邮件、Facebook等多种渠道客户咨询，支持100+种语言，助力跨境电商服务全球买家

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  This app provides 24/7 automated responses to customer inquiries through various channels such as email, Facebook, and Instagram. It supports over 100 languages, making it ideal for cross-border e-commerce businesses serving a global customer base. The AI-powered chatbot accurately understands conversation intent and automatically responds to customer inquiries, helping merchants seize every business opportunity and improve store advertising and traffic.

  The app integrates with popular platforms, proactively pulls and displays transaction information, and offers bi-directional translation in multiple languages, greatly enhancing customer service efficiency. It also allows for seamless integration with third-party systems to automatically fetch and display customer order data.

  With this app, merchants can easily manage multiple channels, pages, and stores in one place, enabling efficient collaboration between humans and machines. Additionally, the app provides comprehensive data statistics to help merchants make informed decisions and strategize their business operations effectively. Overall, this app equips merchants with the tools they need to enhance customer communication, streamline operations, and grow their business.

  
• 

  Shoppie AI Chatbot

  Shoppie AI Chatbot: Enhance customer experience and boost sales with our smart, personalized chatbot

  ⭐️ 0.0 (0 reviews) From $2.99/month

  🔍 Overview of features

  Shoppie AI Chatbot is an app that can greatly benefit merchants by enhancing customer experience and driving sales. The app provides AI-driven personalized support, allowing merchants to offer a smart assistant to their customers. This improves the overall shopping experience by providing timely and tailored support.

  One of the key features of Shoppie AI Chatbot is its ability to offer tailored product recommendations. By understanding the needs of the customers, the chatbot can suggest relevant products, increasing the likelihood of conversions and driving sales.

  The app is suitable for merchants from various industries, especially those with a diverse product range. It simplifies the support process, allowing merchants to provide personalized assistance to their customers effortlessly.

  Additionally, Shoppie AI Chatbot offers easy integration and customization, ensuring that it can be adapted to the specific needs of each merchant.

  Overall, this app can help merchants grow their business by enhancing the customer experience, increasing sales through personalized recommendations, and simplifying the support process.
• 

  GPT‑Assistant

  AI assistant integrated into your store dashboard to help you manage your store

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The GPT-Assistant app is an AI assistant that integrates into your Shopify store's admin dashboard. This app provides several key features to help you manage and grow your business.

  First, the AI assistant is available 24/7, which means you can access its support and guidance at any time. This is especially helpful for merchants who may have questions or need assistance outside of regular business hours.

  Second, the app is capable of answering questions with broad explanations. Whether you need help with specific Shopify-related queries or general advice on running a successful online store, the AI assistant can provide detailed answers to your questions.

  Additionally, the GPT-Assistant app can also produce content for your store, such as product descriptions. This feature can save you time and effort in creating compelling and informative content for your products.

  Lastly, the AI assistant provides information for making decisions in your store. By accessing basic information about your store, the app can offer valuable insights and recommendations to help you make informed choices that drive growth and success.

  Overall, the GPT-Assistant app is a powerful tool for merchants looking for an AI-powered assistant that can provide support, answer questions, generate content, and offer guidance to help them manage and grow their Shopify store effectively.

  
• 

  AI Shopping Assistant by GPT4

  24/7 AI Shopping Assistant by GetAnswer. Boosts sales, manages orders, and talks in multi languages.

  ⭐️ 0.0 (0 reviews) From $79/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The 24/7 AI Shopping Assistant by GetAnswer is a powerful tool that can help merchants grow their business in several ways.

  Firstly, the app offers AI Customer Interaction, allowing the AI to handle customer inquiries and recommend products. This frees up the merchant's time and helps customers find the products they are looking for, potentially leading to more sales.

  Secondly, the app provides Order Management capabilities, allowing the AI to track and manage orders, cancellations, and refunds. This streamlines the order process and ensures efficient customer service.

  Additionally, the Shopping Assistance feature aids customers in adding items to their cart and facilitates a smooth checkout process. This can help reduce cart abandonment and increase conversion rates.

  By automating tasks and reducing the workload on the merchant, the app improves operational efficiency. This means quicker responses to customer inquiries and a reduced service team load.

  Finally, the app acts as a Conversion Booster by personalizing the shopping journey for customers. By offering personalized shopping experiences in multiple languages, the AI shopping assistant enhances customer satisfaction and increases the likelihood of conversions.

  Overall, the 24/7 AI Shopping Assistant by GetAnswer is a valuable app for merchants looking to automate tasks, reduce workload, and elevate customer satisfaction, all of which can lead to higher conversion rates and increased revenue.
• 

  ProProfs ‑ Live Chat & Chatbot

  Live chat & chatbot to delight shoppers 24x7 and grow sales

  ⭐️ 0.0 (0 reviews) Free plan available. 15-day free trial. Additional charges may apply.

  🔍 Overview of features

  ProProfs Chat is an app that provides live chat and chatbot functionality to help merchants enhance their customer support and increase sales. With ProProfs Chat, merchants can offer 24x7 assistance to online shoppers, ensuring that any questions they have are promptly addressed. This not only improves the customer experience but also helps reduce card abandonment rates.

  One of the key features of ProProfs Chat is its human-like chatbots. These chatbots can be automated to engage with shoppers and provide support, even when live agents are not available. This not only saves time for merchants but also ensures that shoppers receive immediate assistance, leading to a potential increase in sales.

  Additionally, ProProfs Chat offers integrations to build a better support suite. This means that merchants can seamlessly connect their chat system with other tools they use, such as ticketing systems or CRM software, streamlining their support operations and improving efficiency.

  With over 100 configurations available, ProProfs Chat allows merchants to personalize the customer experience. They can customize chat widgets, chatbot behavior, and design to align with their brand and meet their specific business needs.

  Overall, ProProfs Chat can help a merchant grow their business by providing excellent customer support, reducing cart abandonment rates, and leveraging chatbots to engage shoppers and boost sales by up to 80%.

  
• 

  Soloapps: All‑in‑one app

  Order Delivery Date, Shipping Message, Discount Spin wheel, FAQs App, Scroll to Top and many more.

  ⭐️ 0.0 (0 reviews) Free plan available. 30-day free trial.

  🔍 Overview of features

  Soloapps is an all-in-one app that offers a variety of features to help merchants grow their business. Some of the key features include:

  1. Order Delivery Date and Store Pickup: Allows customers to choose a delivery date or opt for in-store pickup, providing flexibility and convenience.

  2. Custom Shipping Message: Enables merchants to add personalized shipping messages to their store, enhancing the customer experience.

  3. Discount Spin Wheel: Offers a gamified approach to discounts by allowing customers to spin a wheel for a chance to win bulk discount coupons, increasing engagement and encouraging sales.

  4. FAQ Pages: Helps merchants create product-specific FAQ sections on their product pages, reducing customer inquiries and providing valuable information.

  5. Scroll Back To Top: Adds a scroll-to-top button on the store, improving navigation and user experience.

  6. Social Chat Button: Brings a social chat button to the store, allowing customers to connect with the merchant through their favorite messaging app, improving communication and building trust.

  By integrating all these features seamlessly and providing a single dashboard to enable and disable apps, Soloapps simplifies the management of multiple apps and ensures that the store remains fast and efficient. These features combined can help merchants enhance the customer experience, increase engagement, boost sales, and improve overall business growth.

  
• 

  Breadstack Chatso

  Revolutionize online shopping for consumers & increase sales for merchants with our app.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  Breadstack Chatso is a customer support app that aims to revolutionize online shopping for consumers and increase sales for merchants. The app offers several important features to help merchants grow their business.

  Firstly, Breadstack Chatso provides an advanced visitor tracking system that allows merchants to see customer data in real time. This feature enables easy customer outreach and personalized support, helping merchants build stronger relationships with their customers and increase sales.

  Secondly, the app offers comprehensive all-in-one customer data, giving merchants a complete view of their customers' profiles and preferences. This data can be used to create targeted marketing campaigns, product recommendations, and personalized coupons, increasing customer engagement and driving more sales.

  Lastly, Breadstack Chatso utilizes Shopify Discount and AI technology to provide innovative promotion features. These features help merchants optimize their promotions and discounts, ensuring they are effective in attracting and converting customers.

  Overall, Breadstack Chatso is designed to help merchants sell more effectively by providing them with detailed customer data, personalized support, and innovative promotion features. By utilizing these features, merchants can improve their customer engagement, increase sales, and grow their business.

  
• 

  Whatsapp Marketing & Support

  Increase revenue by unified inbox, WhatsApp api, conversational commerce & customer support in chat.

  ⭐️ 0.0 (0 reviews) $9.99/month. 14-day free trial.

  🔍 Overview of features

  The HeloRobo app offers a range of features that can help a merchant grow their business.

  Firstly, it allows the merchant to manage all WhatsApp, Instagram, and Facebook chats in one unified inbox. This streamlines communication and ensures that no messages are missed.

  The app also offers omnichannel support, allowing multiple agents to answer messages from a shared team inbox. This helps to improve response time and customer satisfaction.

  The HeloRobo app enables merchants to increase their revenue through upselling and cross-selling. They can send personalized campaigns with high open rates and call-to-action buttons using the WhatsApp Business API. This can lead to increased sales and customer engagement.

  Additionally, the app allows merchants to share and sell their products directly through WhatsApp, Instagram, and Facebook chat. This integration with e-commerce platforms makes it convenient for customers to make purchases, further driving revenue growth.

  Overall, the HeloRobo app provides a comprehensive solution for managing and leveraging various messaging platforms to drive sales and improve customer support.
• 

  Kommunicate AI Chatbot

  No-Code AI Chatbot platform with analytics, omnichannel integration, and live agent support

  ⭐️ 0.0 (0 reviews) Free plan available. 30-day free trial.

  🔍 Overview of features

  Kommunicate is a no-code AI chatbot platform that offers a range of features to help businesses automate lead capture, FAQs, refunds, order status, and ultimately increase sales. With its AI chatbot platform, merchants can provide immediate assistance to customers and handle common inquiries without the need for human intervention.

  The app also offers live agent support for businesses that require immediate human interaction. This ensures that customers receive personalized assistance when needed.

  One of the key features of Kommunicate is its real-time analytics on bot and agent performance. Merchants can gain insights into how their chatbot and agents are performing and receive suggestions on improvements. This allows businesses to continuously optimize their customer support and engagement strategies.

  Additionally, Kommunicate offers seamless integration with popular platforms such as Zendesk, WhatsApp, Messenger, and Google Analytics. This allows businesses to streamline their communication channels and provide a consistent experience to customers across different platforms.

  Overall, Kommunicate provides a powerful solution for businesses to automate their customer support processes, improve efficiency, and ultimately grow their business by providing excellent customer service.

  
• 

  Product Bundles by Great

  Let customers build their own bundles on a single page. Sync with inventory.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  Product Bundles by Great is an app that allows customers to build their own bundles on a single page, while also syncing with inventory. Some of the key features of this app include support for fixed price discounts, tiered discounts, BXGY (buy X get Y), and multi-conditions.

  The app enables the creation of custom bundle pages to boost average order value (AOV). All bundles are treated as individual products with a customizable template that can be edited in the theme editor. Merchants can assign bundles to collections, top menus, or the home page for easy visibility.

  Product Bundles by Great offers two order formats (single/multi SKU) to sync with inventory systems, ensuring accurate tracking and avoiding discount conflicts. The app also supports the latest Shopify Bundle API.

  With the ability to customize the template in the theme editor and full support for online store 2.0, merchants can easily create a seamless and branded shopping experience. Additionally, the app allows for custom CSS and JavaScript callbacks, providing flexibility for advanced customization.

  By offering customers the ability to create their own bundles and providing a streamlined inventory syncing process, Product Bundles by Great can help merchants increase sales, encourage larger purchases, and enhance the overall shopping experience for their customers.

  
• 

  Order Tracking & Chatbot

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Live Chat for eCommerce app powered by ShippingChimp offers a convenient and efficient way for merchants to provide exceptional customer service. The app features a chatbot that can handle order-delivery related inquiries 24/7. Customers can easily ask "where is my order?" and receive instant updates on the status of their shipments.

  Additionally, the chat widget allows customers to file return requests or dispute lost and damaged items directly through the chat interface. This streamlines the process and saves merchants time and effort in handling these types of customer requests.

  By implementing this app, merchants can improve customer satisfaction by providing quick and accurate information about order delivery. This reduces the need for customers to contact support via other channels, such as email or phone, and helps to build trust and loyalty.

  Overall, the Live Chat for eCommerce app powered by ShippingChimp enhances the customer experience, increases operational efficiency, and ultimately contributes to the growth of a merchant's business.

  
• 

  Meetanshi WhatsApp Chat

  Goodbye delayed response. Add WhatsApp chat to your store so shoppers can quickly connect with you.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The WhatsApp chat integration app allows merchants to add a WhatsApp chat feature to their store, enabling shoppers to instantly connect with them. This app offers several key features that can help a merchant grow their business:

  1. Instant communication: By integrating WhatsApp chat, merchants can provide shoppers with a quick and convenient way to connect with them. This can improve customer satisfaction and help address any questions or concerns in real-time, ultimately boosting conversions.

  2. No contact saving required: Shoppers can connect with the merchant without saving their contact number. This eliminates any extra steps for customers and encourages more engagement.

  3. Personalized messages: Merchants can set personalized messages from the store's back end. This allows them to provide tailored responses or greetings to shoppers, enhancing the overall customer experience.

  4. Customization options: The app offers advanced functionality to customize the WhatsApp button and hover text. Merchants can choose the position of the WhatsApp chat button on their store's front end, ensuring it is easily accessible for shoppers.

  Overall, the WhatsApp chat integration app enables instant communication, personalization, and customization, all of which can contribute to improved customer satisfaction and increased conversions for the merchant's business.

  
• 

  Globo Customer Service Chat

  Globo adds a live chat to your store to help manage customer support.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of the Globo app are the ability to add a live chat to your store and the option to answer customer messages in real-time or later.

  Adding a live chat to your store can greatly improve customer support and increase customer satisfaction. With the chat bubble icon located conveniently in the bottom right corner, customers can easily message you with any questions or concerns they may have.

  The real-time chat feature allows you to provide immediate assistance to customers who are currently online, while the option to answer messages later ensures that no customer inquiries are left unanswered. Customers will also be notified by email when you respond to their messages, ensuring that they are kept informed and engaged.

  Additionally, the Globo app offers multi-language live translation, which can be a valuable feature for merchants who have customers from different countries or who speak different languages. This helps to break down barriers in communication and allows you to provide support to a wider range of customers.

  Overall, the Globo app can help a merchant grow their business by providing efficient and effective customer support, improving customer satisfaction, and expanding their reach to customers from different linguistic backgrounds.

  
• 

  Live Chat by Elfsight

  Let users chat with you on Facebook Messenger, WhatsApp, Telegram, etc.

  ⭐️ 0.0 (0 reviews) $5.99/month. 7-day free trial.

  🔍 Overview of features

  Elfsight All-in-One Chat is a powerful app that allows website visitors to chat with the merchant through various messaging platforms such as Facebook Messenger, WhatsApp, Telegram, and more. By integrating this app on their website, merchants can provide quick and convenient customer support, ensuring that visitors' questions are resolved promptly.

  One of the key features of this app is its flexibility. Merchants can choose to activate the live chat only on specific pages or for certain groups of audience, allowing them to tailor the chat experience to their business needs. Additionally, merchants can customize the start-chat starters, create a personalized welcome text, and set icons to match their brand.

  By using Elfsight All-in-One Chat, merchants can stay connected with their visitors 24/7, from any location. This level of accessibility can help improve customer satisfaction and increase sales. The app provides a quick and easy way for visitors to reach out to the merchant, ensuring a seamless communication process that can ultimately lead to more conversions and business growth.
• 

  Skyla ChatGPT Customer Service

  Skyla, your AI-driven customer service. ChatGPT-powered live chat. Simple and tailor-made for you.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  Skyla is an AI-driven customer service app powered by ChatGPT, the most advanced AI on the market. It offers a variety of features that can help a merchant grow their business.

  Firstly, Skyla provides accurate answers to customers' questions, ensuring that customers receive prompt and helpful support. This can improve customer satisfaction and loyalty, leading to repeat purchases and positive word-of-mouth.

  Secondly, Skyla is fully customizable, allowing the chatbot to blend seamlessly into the merchant's shop and convey their brand's style. This helps to maintain a consistent and professional image to customers.

  Additionally, Skyla is designed to be powerful yet simple, offering an all-in-one customer service live chat solution with instant setup. This saves merchants time and effort in managing customer inquiries, allowing them to focus on other aspects of their business.

  Overall, Skyla's advanced AI capabilities, customization options, and simplicity make it a valuable tool for providing excellent customer service and enhancing the growth of a merchant's business.

  
• 

  ESTS WhatsApp

  ESTS WhatsApp could be used by app users to start conversations using WhatsApp.

  ⭐️ 0.0 (0 reviews) $99.99 one-time charge

  🔍 Overview of features

  The most important features of the ESTS WhatsApp app are its ability to connect app users directly with agents on WhatsApp and its simplicity of use. By integrating this app into their Shopify store, merchants can provide a convenient and familiar communication channel for their customers.

  With WhatsApp being the most widely used chat platform among apps, using ESTS WhatsApp can help merchants tap into this large user base and increase customer engagement. By offering a list of agents who can respond to customer questions, the app enables real-time conversations and personalized support. This can lead to improved customer satisfaction, increased trust, and ultimately, higher conversion rates.

  The app's simplicity is also a key advantage. Customers can initiate a conversation with an agent by simply clicking on the WhatsApp icon in the bottom-right corner of the screen and selecting an agent's name. This eliminates the need for coding or adding extra fields, making it easy for merchants to implement and use.

  Overall, ESTS WhatsApp is a valuable tool for merchants looking to enhance customer communication and provide a seamless experience through the popular WhatsApp platform.
• 

  ShopSage ‑ AI Chat & Assist

  AI chat support and product recommendations that you can toggle, notifications for human escalations

  ⭐️ 0.0 (0 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  ShopSage is an AI-powered app that offers automatic chat support and product recommendation. With its hover modal feature, it allows customers to view and explore products directly within the chat interface. This can greatly enhance the customer experience and increase the likelihood of making a purchase.

  ShopSage also includes language translation capabilities, bridging the gap between merchants and customers who speak different languages. This can help businesses expand their customer base and reach a global audience.

  In addition to providing automated support, ShopSage's AI technology can detect when human assistance is needed. This ensures that customers receive timely and accurate responses to their queries, improving customer satisfaction and reducing support costs.

  The app is highly customizable, allowing merchants to customize the look and feel of the chat icon, its position, and color. It also seamlessly integrates with other shop embeds, providing a cohesive and streamlined experience for customers.

  Overall, ShopSage revolutionizes customer interactions by providing efficient and personalized support, increasing profitability, and enhancing the overall customer experience.

  
• 

  WhatsApp Widget By Conceptive

  Empow website/store users to instantly contact you for getting an online chat via Whatsapp chat app.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of the app are:

  1. WhatsApp Chat Widget: The app provides a responsive WhatsApp icon, button, and chat widget that improves the customer experience. This allows customers to easily contact the merchant for support or inquiries, enhancing customer engagement and potentially leading to increased sales.

  2. Customization: The app allows easy customization of the WhatsApp button's title, image, and position to match the store's branding. This ensures a cohesive and professional look for the chat feature.

  3. Multiple Agent Management: The app enables precise management of multiple agents, each with designated online and offline slots. This helps minimize unanswered queries and provides efficient support to customers.

  4. Easy Installation: The app is simple and easy to install, requiring no coding skills. Merchants can set it up and go live within minutes, without any technical hassle.

  5. Desktop and Mobile Support: The app facilitates seamless user contact and chat management on both desktop and mobile devices. This ensures that customers can reach out to the merchant from any platform, enhancing accessibility and convenience.

  Overall, this app can help a merchant grow their business by providing swift and reliable customer service through WhatsApp, improving customer engagement, and potentially increasing sales.

  
• 

  Shopchat: AI Search Assistant

  Add ChatGPT to your store and let AI answer customer questions & recommend products to drive sales

  ⭐️ 0.0 (0 reviews) From $14.99/month. 7-day free trial.

  🔍 Overview of features

  Shopchat is an app that integrates ChatGPT 4 with Shopify, allowing AI to answer customer questions and recommend products directly in your storefront. This app can help merchants grow their business by providing prompt responses to customer queries and personalized product recommendations, all without the need for human intervention.

  The AI is trained on your store's product catalog, enabling it to provide accurate and relevant suggestions and information based on what your customers are looking for. This creates a boutique experience for your customers, enhancing their shopping journey and increasing the likelihood of making a purchase.

  With Shopchat, you don't need any technical skills to customize the app's appearance and AI behavior. This ensures a seamless integration with your store's branding and customer experience.

  Additionally, Shopchat allows you to track customer interactions, giving you insights into what your customers are looking for and what recommendations they receive. This information can be invaluable for understanding customer preferences and optimizing your product offerings.

  Lastly, the app offers excellent support directly from the developers, ensuring that any issues or questions you may have are promptly addressed.

  Overall, Shopchat can help merchants enhance customer engagement, drive sales, and provide a personalized shopping experience through the power of AI.
• 

  Answer Ai Ltd

  Chat assistant powered by Ai which understands your store and orders to answer all common questions

  ⭐️ 0.0 (0 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are its chat assistant powered by AI and its ability to understand store orders and answer common customer questions. By connecting your store orders automatically, the chat assistant can provide instant answers to customer inquiries about orders. Additionally, you can upload your FAQs to further enhance the assistant's knowledge base.

  The app utilizes a combination of technologies to answer FAQs instantly, and for more complex questions, it leverages GPT4 to handle the nuance of customer queries. This ensures that customers receive accurate and helpful responses.

  One of the key benefits of this app is that it aims to reduce manual support to zero, saving you time and resources. The analytics within the app also allow you to identify which questions have not been answered, enabling you to continuously improve the chat assistant by adding more content.

  Overall, this app can help a merchant grow their business by providing efficient and accurate customer support, enhancing the customer experience, and freeing up time to focus on other aspects of the business.

  
• 

  June

  June builds YourStoreGPT that answers customer questions and turn them into actual sales, 24/7.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  June is a powerful app that uses AI to answer customers' questions about products, helping merchants turn those inquiries into actual sales. With June, merchants can provide customer support 24/7, anytime and anywhere. The app replaces human store assistants who may be inaccurate or limited in their interactions with potential customers.

  One of the key features of June is its interactive UI, which allows customers to see product images and details while conversing with the AI. This enhances the customer experience and provides them with the information they need to make a purchase decision.

  Additionally, June can sync with a merchant's Shopify store products, ensuring that the AI has access to the most up-to-date information about the inventory. This helps streamline the process of answering customer questions and increases the chances of converting those inquiries into sales.

  By providing accurate and instant responses to customer queries, June helps merchants provide exceptional customer service, improve conversion rates, and ultimately grow their business.

  
• 

  Abloom AI Chat

  Meet Abloom AI Chat: Your AI assistant. Get personalized product recommendations, real-time updates!

  ⭐️ 0.0 (0 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  Abloom AI Chat is an AI-powered assistant app that offers a range of features to help merchants grow their business. The app provides personalized product recommendations and real-time stats, allowing merchants to offer a tailored shopping experience to their customers. This can lead to increased conversions and customer satisfaction.

  One of the key features of Abloom AI Chat is its ability to handle complex queries and redirect customers to specific products or categories. This helps merchants provide efficient and effective customer service, ensuring that customers can easily find what they are looking for.

  The app also offers multilingual support, allowing for seamless interaction with customers in various languages. This can be particularly beneficial for merchants who have an international customer base or want to expand their business globally.

  Abloom AI Chat also includes automated integration, using semantic vectors for products and providing customized instructions. This enables merchants to easily integrate the app into their existing systems and workflows.

  Finally, the app collects user feedback to continually improve its performance and recommendations. This ensures that the app adapts to the merchant's specific needs and provides the best possible service to customers.

  Overall, Abloom AI Chat can help merchants grow their business by offering personalized recommendations, efficient query handling, multilingual support, and continuous improvement through user feedback.

  
• 

  Nectar AI Sales and Chat Agent

  Your personal AI sales + customer chat agent that can drive marketing and customer support.

  ⭐️ 0.0 (0 reviews) From $29.99/month. 7-day free trial.

  🔍 Overview of features

  The most important features of this app are its custom AI chat agent, its ability to answer customer questions and capture product interests, and its integration with MailChimp for email marketing.

  The custom AI chat agent is powered by GPT technology and can be set up within minutes. It helps drive sales and marketing by engaging with customers, answering their questions, and capturing their product interests from chats. This not only improves the customer experience but also provides valuable data for the merchant to understand customer preferences and make targeted marketing efforts.

  The app also enriches Shopify customer profiles by populating them with new emailable customers and tags customers with their interested products from the store. This allows the merchant to have a better understanding of their customer base and target them with personalized marketing campaigns.

  The upcoming integration with MailChimp will further enhance the merchant's email marketing efforts by linking directly with their MailChimp account and powering it with data collected through the chat agent. This integration will enable the merchant to send targeted and relevant emails to their customers, increasing the effectiveness of their email marketing campaigns.

  Overall, this app helps merchants grow their business by providing a personalized and automated chat agent that drives sales, captures customer data, and integrates with email marketing to enable targeted campaigns.
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  Appsyl Floating Bubble

  Add your own chat box, messenger script or the predefined widgets.

  ⭐️ 0.0 (0 reviews) $9.99/month. 3-day free trial.

  🔍 Overview of features

  The "Floating Bubble" app is a must-have for store owners who want to engage with their visitors and customers. With this app, you can easily add a customizable widget to your store, whether it's ManyChat, Facebook Messenger, or any other widget.

  The most important feature of this app is the ability to engage with your visitors. By adding a chat box or messenger script, you can provide instant support, answer questions, and build relationships with your customers.

  The app is perfect for integrating ManyChat and Facebook Messenger widgets, which are popular communication channels for businesses. By using these widgets, you can create automated messages, send targeted promotions, and provide a seamless communication experience for your customers.

  Setting up the app is simple and requires no coding skills. You can easily install and customize the widget to match your store's branding and design.

  Overall, the "Floating Bubble" app is a powerful tool for growing your business by improving customer engagement and providing excellent customer support.
• 

  June

  June builds YourStoreGPT that answers customer questions and turn them into actual sales, 24/7.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  June is an AI-powered app that can revolutionize the way merchants interact with their customers. By automatically responding to customers' questions about products, June acts as a virtual assistant that is available 24/7. This eliminates the need for human store assistants who may be unavailable or provide inaccurate information.

  One of the key features of June is its interactive UI, which allows customers to see product images and details while conversing with the AI. This enhances the customer experience and increases the likelihood of turning inquiries into actual sales.

  Additionally, June seamlessly syncs with Shopify store products, ensuring that accurate and up-to-date information is provided to customers. This saves merchants time and effort in manually updating product details across different platforms.

  By leveraging the power of AI, June empowers merchants to provide excellent customer service and convert inquiries into sales. It offers convenience, accuracy, and efficiency, enabling merchants to grow their business by providing a superior customer experience.

  
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  SalesGPT: AI eCommerce Chatbot

  AI-powered 24x7 eCommerce chatbot for sales boosting conversions & guiding shoppers through purchase

  ⭐️ 0.0 (0 reviews) Free plan available. 14-day free trial.

  🔍 Overview of features

  The AI-Powered Sales Assistant app, SalesGPT, is designed to revolutionize your store by turning more customer visits into sales. It provides a 24/7 intelligent sales rep that offers round-the-clock assistance to your customers, guiding them through their shopping journey and helping them with any product queries. This app significantly improves conversion rates by providing personalized and context-aware chat support.

  Key features of SalesGPT include context-aware ChatGPT powered sales questions assistance, lead collection in case the chatbot can't answer a customer's question, intelligent conversation initiation, and automated sales training from your store. The app is powered by Generative AI and offers support for multiple languages.

  By implementing SalesGPT, merchants can provide exceptional customer service without the need for human intervention, leading to increased conversion rates and more sales. The app ensures that customers receive timely and accurate assistance, boosting customer satisfaction and loyalty. Additionally, SalesGPT saves time and effort by automatically updating sales training without any human intervention. Overall, this app helps merchants grow their business by maximizing the potential of AI-powered sales support.

  
• 

  neetoChat

  Support your customers in real-time through live chat

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of neetoChat are its real-time live chat support and its ability to view and manage all orders in the store directly from the chat support screen.

  With neetoChat, merchants can provide immediate assistance to customers who may be stuck or need help during the shopping process. This helps to improve customer satisfaction and increase conversions by ensuring customers can easily navigate through any issues they may encounter.

  Additionally, neetoChat allows merchants to offer order refunds, change shipping addresses, and manage order cancellations, restockings, and refunds all within the app. This streamlines the customer support process and makes it easier for merchants to handle these tasks without having to leave the chat interface.

  Overall, neetoChat helps merchants provide excellent customer support and streamline order management processes, ultimately helping them grow their business by improving customer satisfaction and increasing efficiency.

  
• 

  ShopGPT

  ShopGPT is the AI-powered shopping concierge! We acquire and re-engage customers via an SMS chatbot.

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  ShopGPT is an AI-powered shopping concierge app that helps Shopify stores grow their business by acquiring and re-engaging customers through an SMS chatbot.

  The most important features of the app include:

  1. AI Customer Support: The app automatically texts customers after they place orders to help answer any questions they may have about the products. This ensures a positive customer experience and reduces the chances of customer dissatisfaction.

  2. Acquire Customers: The app helps Shopify stores generate more sales by showcasing their products in search results from the chatbot. This increases visibility and attracts new customers to the store.

  3. Capture Untapped Channels: ShopGPT refers customers to Shopify stores via SMS, WhatsApp, and Messenger. This allows merchants to reach customers through multiple channels and expand their customer base.

  4. Frictionless Experience: The app sends customers directly to the store's checkout page, making the purchasing process seamless and convenient. This reduces cart abandonment and increases conversion rates.

  5. Analyze Metrics: ShopGPT provides valuable insights by showing merchants search placement, cart conversion, and order data. This helps merchants understand their performance and make data-driven decisions to optimize their business.

  Overall, ShopGPT helps merchants improve customer support, acquire new customers, and increase sales by leveraging the power of AI and chatbot technology.

  
• 

  OAppS SMS Marketing

  Supercharge your e-commerce business with our all-in-one SMS Marketing and Messaging App.

  ⭐️ 0.0 (0 reviews) Free plan available. 7-day free trial.

  🔍 Overview of features

  The most important features of the 1-Click Twilio Bulk SMS app by OAppS are its integration with the Twilio SMS API, the ability to send promotional messages and deals to all customers through mobile phones, and the use of clickable links to direct customers to the online store for purchases.

  By integrating with Twilio, the app allows merchants to easily send bulk SMS messages to their customers' mobile phones. This can be a powerful way to quickly reach a large number of customers and promote sales and deals. The use of clickable links in the messages makes it easy for customers to directly access the merchant's online store and make a purchase.

  The app also offers multiple Twilio number support, allowing merchants to send messages from different phone numbers if desired. Additionally, the app includes an auto-customer contact import feature with a search option, making it easy to manage and target specific customer groups for SMS campaigns.

  Overall, the 1-Click Twilio Bulk SMS app can help a merchant grow their business by increasing customer engagement, driving sales through targeted promotions, and providing a convenient and direct way for customers to make purchases.

  
• 

  DIYVA Conversational AI

  Integrate an engaging voice based dialogs and surveys chatbot for your customers.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The DIYVA app is a powerful tool for gathering customer feedback and insights through voice-based surveys and dialogs. With DIYVA, you can easily create and customize voice-based customer surveys on any topic, allowing customers to quickly provide their opinions about your store. This frictionless and easy interface enhances customer engagement and improves the overall shopping experience.

  The app also offers integration options, allowing you to add the chatbot to your Collection, Product, and Order Status pages. This ensures that customers have the opportunity to provide feedback at various touchpoints throughout their journey on your Shopify store.

  In addition, the DIYVA app allows you to customize the chatbot widget's color to match your store's theme, ensuring a seamless and cohesive look and feel. This attention to branding helps to maintain a consistent visual identity for your business.

  Overall, using DIYVA can help you gain valuable insights into customer satisfaction, product reviews, and other important topics. By actively seeking feedback through voice-based surveys and dialogs, you can make informed decisions to improve your business and drive growth.

  
• 

  PenPal Chatbot

  No-code AI chatbots to reduce your store's abandonment rates and boost your sales.

  ⭐️ 0.0 (0 reviews) From $14.99/month. 14-day free trial.

  🔍 Overview of features

  The most important features of this app are the no-code AI chatbots and their ability to reduce store abandonment rates and boost sales.

  By using the latest AI technology, merchants can easily build chatbots for their website without any coding knowledge. These chatbots can interactively answer customer questions, helping to turn website visitors into customers.

  One key benefit is that the chatbots can help reduce the volume of questions that customer service has to deal with, resulting in quicker response times and more satisfied customers.

  Additionally, the app's AI is able to infer the meaning behind a customer's question, providing natural-sounding responses. This enhances the customer experience and allows customers to learn more about the merchant's business by interactively asking the chatbot their questions.

  Overall, this app can help merchants improve customer engagement, increase conversions, and save time by automating customer support.
• 

  Chatify Whatsapp Widget

  Enhance sales and support with WhatsApp Widget. Easily connect with customers for quick assistance

  ⭐️ 0.0 (0 reviews) $5/month

  🔍 Overview of features

  The WhatsApp Widget app is a powerful tool for enhancing sales and support for merchants. It allows them to easily connect with customers for quick assistance, leading to improved customer satisfaction and increased sales.

  The app offers a customizable WhatsApp Popup Widget that can be easily enabled on the merchant's website. This widget allows shoppers to connect with support contacts effortlessly.

  Key features of the app include the ability to add up to 10 contacts, automatic redirect to WhatsApp with the selected contact, and the display of contact roles in the widget.

  By using the WhatsApp Widget app, merchants can enhance their store's theme and improve customer outreach. This app enables a seamless customer support experience, making it easier for merchants to assist customers and provide quick resolutions to their queries or concerns. Ultimately, this app can help merchants grow their business by improving customer satisfaction and increasing sales.
• 

  Cusbo ‑ Helpdesk & Live Chat

  All-in-one customer service platform with live chat, multichannel, automation to accelerate growth.

  ⭐️ 0.0 (0 reviews) From $12/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  This all-in-one customer service platform offers a range of features to help merchants grow their business. The app allows merchants to combine all communication channels with their customers into one interface, making it easier to engage with clients using their preferred channel. This streamlined approach can help improve customer relationships and build an excellent support service.

  The app also offers automation capabilities, allowing merchants to optimize their customer communication process and work smarter, not harder. Automating routine tasks can increase efficiency and free up time for merchants to focus on other aspects of their business.

  One standout feature of the app is the live chat functionality. Merchants can quickly solve problems and sell proactively by talking to their visitors on live chat. They can also preview carts, check order history, and recommend products directly in the chat, providing a personalized and seamless customer experience.

  Furthermore, the app includes marketing tools to boost sales and convert valuable visitors into buyers. The scheduled messages feature makes it easy to send targeted, personalized messages to customers, improving engagement and driving revenue.

  Overall, this app offers a comprehensive customer service solution that can help merchants grow their business by optimizing communication, automating tasks, and providing a seamless customer experience.

  💬 What merchants say

  Individual users highlight the simple and friendly interface of Cusbo, which allows for easy communication with customers across different channels. They also appreciate the basic automation features like welcome messages and away messages, which help improve customer service. Another highlight mentioned by users is the seamless integration with Instagram, allowing them to interact with followers and potential customers from the same inbox. This integration saves time and makes managing the online store more efficient.

  Overall, users have a positive view of Cusbo as a multichannel messenger for Shopify. They praise its sleek and user-friendly interface, as well as its integration with Instagram. The app's automation features are also mentioned as a valuable tool for handling common queries and situations. Merchants appreciate how Cusbo saves them time and simplifies the management of customer messages and interactions.
• 

  Srashta WhatsApp

  Srashta Whatsapp is a chat application it's helping merchants increase customer sales

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  Srashta's Whatsapp is a chat application that can help merchants increase customer sales by providing easy and convenient communication with customers. With the ability to use multiple WhatsApp numbers, merchants can chat with store owners and other members seamlessly.

  One of the key features of this app is the variety of Chat & Share button layouts available, with over 40 high-end options to choose from. Merchants can customize these buttons with call-to-action (CTA) prompts, display locations, and other customization options to enhance the customer experience.

  By integrating WhatsApp chat into their store, merchants can enable customers to easily find the products they want and receive quick answers to their questions. This streamlined communication process can help increase sales by providing efficient customer service and support.

  Overall, Srashta's Whatsapp is a valuable tool for merchants looking to improve customer engagement, boost sales, and provide personalized support.

  
• 

  Easy Whatsapp Button

  Add a WhatsApp button at the bottom corner of the store.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app are the ability to add a WhatsApp button to the store, track the number of user clicks on the button, and automatically track order data of users after clicking on WhatsApp.

  By adding a WhatsApp button to the store, merchants can make it easier for customers to inquire about products or services. This direct communication channel can help increase customer engagement and improve the overall shopping experience.

  The unique data statistics provided by the app allow merchants to track the number of user clicks on the button and the order amount generated from this place. This information is valuable in understanding the effectiveness of the WhatsApp button and can help merchants make data-driven decisions to optimize their marketing strategies.

  Furthermore, the app boasts easy setup within just one minute, making it convenient for merchants to quickly implement this feature on their store without any technical hassle.

  Overall, this app can help a merchant grow their business by enhancing customer communication, improving customer engagement, and providing valuable data insights for decision-making.

  
• 

  Facebook Chat by Elfsight

  Provide your audience with an easy way to contact you on Facebook Messenger.

  ⭐️ 0.0 (0 reviews) $5.99/month. 7-day free trial.

  🔍 Overview of features

  Elfsight Shopify Facebook Chat is an app that allows website visitors to easily contact merchants at any time by integrating popular messengers like Facebook Messenger. This feature helps merchants improve customer communication and provide quick responses to inquiries, questions, and requests. By enabling direct chatting, merchants can also boost their sales by providing personalized consultations and convincing potential customers to make a purchase.

  The app's widget includes features such as customizable chat design, support for multiple messengers, and the ability to send automated responses when merchants are unavailable. These features ensure a seamless and efficient communication process for both merchants and customers.

  By implementing Elfsight Shopify Facebook Chat, merchants can enhance their customer service, build trust with their audience, and ultimately drive more sales. This app is a valuable tool for businesses looking to improve their customer communication and grow their business.