18 Best FAQ Shopify Apps in 2025

Avada WhatsApp Chat, FAQ Page

Avada Help Center/ WhatsApp/Help desk helps you to support, easy to live chat and order tracking

⭐️ 5.0 (1,342 reviews)

🔍 Overview of features

The Avada Help Center/WhatsApp/Help desk app offers several important features for merchants. Firstly, it integrates with WhatsApp, allowing customers to easily contact the store for support and assistance. This personalized contact option helps build trust and reduces support time.

The app also includes a smart FAQ popup for customers, providing them with immediate answers to common questions. This improves the user experience, boosts conversion rates, and reduces cart abandonment.

One of the standout features of the app is the instant order tracking functionality. Customers can easily track their parcels without having to ask the store for updates. This not only saves time for both the customer and the merchant but also enhances customer satisfaction.

Overall, the Avada Help Center/WhatsApp/Help desk app helps merchants automate their support processes, provide personalized assistance, and improve customer satisfaction. By streamlining support and offering convenient contact options, the app can contribute to increased sales and business growth.

💬 What merchants say

Based on the user reviews, merchants highlight the app's free functionality, such as the FAQs, FAQ categories, and FAQ page. They appreciate the ease of setup and the helpful customer support, particularly the quick responses from Emily, who is knowledgeable and efficient in addressing their needs. Some users mention that they would like the app to have a built-in live chat feature. Overall, merchants are satisfied with the app, especially considering that it is free and suitable for their first shop. They appreciate the comprehensive and user-friendly FAQ section, which covers various topics and helps them navigate the app's features. The app's developers' commitment to providing an excellent user experience is evident in the well-designed FAQs and the exceptional customer support provided by Emily. Merchants highly recommend this app for its ease of use and great customer support.
zenshop ‑ Helpdesk & Messenger

zenshop is a customer support Helpdesk built entirely for fast growing shops.

⭐️ 5.0 (2 reviews) Free plan available

🔍 Overview of features

The zenshop app is a customer support solution specifically designed for e-commerce businesses. It focuses on integrating the shopping experience with customer support to provide a personalized and impactful conversation.

One of the key features of zenshop is the ability to automate replies to customers using a fast reply and template system. This saves time and ensures that customers receive prompt responses. Additionally, the app allows you to display frequently answered questions directly in the Helpdesk Messenger, reducing the need for repetitive inquiries.

Another important feature is the built-in email system, which enables your team to share a common inbox. This promotes collaboration and streamlines communication, ensuring that all customer queries are addressed efficiently.

By using zenshop, merchants can enhance their customer support capabilities, resulting in improved customer satisfaction and loyalty. This, in turn, can lead to increased sales and business growth.

💬 What merchants say

The individual user highlights for this app include the extensive range of features it offers and the affordable price compared to other similar apps. One merchant mentions using the app for months and recommends it to others, stating that they now use it for all of their Shopify stores. They rate it 5 stars without any hesitation.

In summary, merchants have praised this app as the best they have ever used. They appreciate the abundance of features it provides and find the price to be more affordable compared to other options. One merchant has been using the app for months and highly recommends it to others. Overall, the app has received positive feedback and a 5-star rating from satisfied users.
Post Purchase FAQ

Answer common customer questions with a Custom FAQ on your order Confirmation page

⭐️ 5.0 (2 reviews) Free plan available. 15-day free trial.

🔍 Overview of features

The Custom FAQ app allows merchants to answer customer questions on their order confirmation page, providing an amazing order experience for customers. The app offers a fully customizable and updatable FAQ section that can be displayed on the order success page.

By setting up a custom FAQ, merchants can address common customer questions and provide relevant information that can help reduce customer inquiries and support tickets. This saves time for both the merchant and the customer, resulting in a smoother post-purchase experience.

Additionally, the app allows merchants to track view data for their FAQ and the popularity of certain questions. This data can provide valuable insights into customer behavior and preferences, helping merchants further optimize their FAQ section to better meet customer needs.

The best part is that the FAQ section is automatically added to the order success page with no additional work required from the merchant. This means that merchants can quickly and easily enhance their order confirmation page without having to spend extra time or resources on development.

Overall, the Custom FAQ app helps merchants improve customer satisfaction, reduce support inquiries, and create a more streamlined post-purchase experience, ultimately contributing to the growth of their business.

💬 What merchants say

Individual users highlight that this app is easy to use and allows them to provide additional information to customers about the order process. They appreciate that it gives them more confidence that customers have all the necessary information and understand the process. Users also mention that the app provides a nice and easy way to offer more information about the product to customers while they wait for its delivery.

Overall, this app is praised for its simplicity and effectiveness in providing merchants with the ability to give customers important information about their orders. It helps merchants increase customer confidence by ensuring that customers have a clear understanding of the order process and how to contact the merchant if needed. Additionally, the app is appreciated for its feature that allows merchants to provide additional information about the product to customers, enhancing the overall customer experience.
FAQ Page, Product FAQs SOLCODE

Provide instant answers to customer questions and improve user experience.

⭐️ 5.0 (1 review) $5.99/month. 30-day free trial.

🔍 Overview of features

This app provides instant answers to customer questions and improves the user experience on your Shopify store. It helps merchants transform their store with modern, user-friendly FAQ pages that cater to all customer needs. With this app, you can create product FAQs effortlessly and showcase them on your shop's app.

The app offers full customization control, allowing you to adjust fonts, colors, and styles to align perfectly with your brand. It also ensures lightning-fast loading times for your FAQs, guaranteeing that customers get answers quickly.

Some key features of the app include the ability to display FAQs on the home page or custom pages for maximum impact, matching FAQs to your store's design and brand identity, automatically generating and updating FAQs for timely and relevant information, and improving search engine visibility with optimized FAQ content.

By providing instant answers and improving the user experience, this app can help merchants build trust with their customers, reduce support inquiries, and ultimately grow their business.

💬 What merchants say

Merchants are praising this app for its ease of use and user-friendly interface. They highlight how it makes setup and management effortless, saving them time and effort. Additionally, the support team is highly praised as exceptional and the best in their experience. Merchants recommend this app not only for its usefulness but also for its outstanding support. Overall, this app is considered a game-changer by merchants, providing them with a seamless experience and exceptional customer service.
Super FAQs

Customer questions and answers wherever you want! Stop sending users to external FAQ pages.

⭐️ 5.0 (1 review) Free plan available. 7-day free trial.

🔍 Overview of features

Super FAQs is an app that allows you to display customer questions and answers directly on your product pages or any other desired location. This eliminates the need for customers to navigate to external FAQ pages, providing a seamless and convenient experience.

With Super FAQs, customers can submit their own questions if they can't find the information they're looking for. You can then answer these questions from an easy-to-use dashboard and choose to publish them for future customers to see. Additionally, you have the option to respond to the asker through email.

The app also offers features such as a helpfulness rating system, which allows customers to rate the usefulness of each question and answer. This can help other shoppers find the most helpful information quickly.

Furthermore, Super FAQs allows you to collect user emails, providing an opportunity for marketing purposes. You can also gain valuable insights into customer behavior and preferences through their searches within the FAQs.

Overall, Super FAQs enhances the customer experience, improves information accessibility, and helps you gather insights and potential leads for your business.

💬 What merchants say

The merchant highlights that the app has provided valuable insights into customer questions that were not covered in their FAQ section. They appreciate being able to address these queries and improve their customer service. The merchant plans to continue using the app and will provide further feedback in the future.

Overall, merchants find the app to be helpful and effective in providing insights into customer queries. It allows them to fill gaps in their knowledge about customer concerns and improve their customer service. The app is described as solid and the merchants plan to continue using it.
Widgetic (FAQ Accordion)

Organize your frequently asked questions into an easy-to-use accordion format

⭐️ 4.0 (2 reviews)

🔍 Overview of features

This app allows merchants to organize their frequently asked questions into an easy-to-use accordion format. By providing customers with a clear and concise way to find information, the app can help reduce the number of support requests and increase customer satisfaction.

The app is particularly beneficial for merchants with complex products, services, or policies as it solves the problem of customers struggling to find answers to their questions. By streamlining the shopping experience, merchants can improve customer engagement and conversion rates.

Key features of the app include a customizable user interface, allowing merchants to match the app's appearance to their website using a visual editor. Additionally, merchants can choose to automatically open all items, the first one, or none of them, providing further customization options.

Overall, this app can help merchants improve their customer support experience, increase customer satisfaction, and ultimately grow their business by providing an efficient and streamlined shopping experience.

💬 What merchants say

Merchants generally have positive feedback about this FAQ app. They appreciate the value it offers for the price of the paid version, noting its customization options and user-friendly interface. Some merchants mention that the app seamlessly integrates with their website's presentation style and color scheme. However, a few users have some minor concerns. One of the main issues mentioned is that the widget takes a couple of seconds to load, which could be improved for a smoother user experience. Additionally, the app only allows for one hyperlink per answer and does not provide the option to customize the link name, which some merchants find limiting. Another minor drawback mentioned is that the app's logo partially covers the icon of the last tab in the free version, which can give a slightly unprofessional appearance. Overall, merchants find this app to be a good choice for adding tabs to product descriptions and appreciate its customization options, but there are some minor areas for improvement.
Fancy FAQ

⭐️ 2.7 (6 reviews) Free plan available

🔍 Overview of features

Fancy FAQ App is a must-have app for any Shopify merchant looking to improve their customer support and increase conversions. It allows you to create a convenient and well-built FAQ page or section on your website.

The app saves your customers' time by providing instant answers to their questions, reducing doubts, and inspiring trust. This, in turn, leads to greater conversions as customers can find the information they need quickly and easily.

By providing ready answers to frequently asked questions, Fancy FAQ App also helps reduce the number of queries sent to your support team. This results in a reduction of customer support expenses, saving you time and resources.

With Fancy FAQ App, you can customize the design and layout of your FAQ page to match your brand's aesthetics. The app is easy to use and requires no coding knowledge, making it accessible for merchants of all skill levels.

In summary, Fancy FAQ App is an essential tool for improving customer experience, reducing support costs, and driving conversions on your Shopify store.

💬 What merchants say

Based on the user reviews, individual merchants highlight several issues with this app. One user mentioned that they were unhappy with the preview as it didn't closely match their website's appearance. They also expressed frustration with the lack of response from the support team when seeking help with design and font issues. Another merchant reported that the app deleted all of their store's pages without any explanation or solution provided. They were very disappointed with this experience. Another user mentioned that they tried contacting the app for support multiple times but never received a response. They found it frustrating to pay for a service without any customer support.

Overall, the app receives negative feedback from these reviews. Merchants express disappointment with the lack of response and support from the app's team. Some also mention issues with the app's functionality, such as pages being deleted without warning. While the app may offer good value on paper, these issues and the lack of customer service make it a difficult choice for merchants.
RoundView ‑Live chat + Chatbot

⭐️ 1.0 (1 review) Free plan available. 14-day free trial.

🔍 Overview of features

RoundView is an AI-based sales and customer support tool that can greatly enhance the customer journey and help merchants grow their business.

The most important features of RoundView include:
1. Proactive chat triggers: Merchants can improve conversion rates by engaging with customers at the right moment using automated chat triggers. This helps in providing real-time assistance and addressing customer concerns, ultimately leading to higher conversions.

2. Automated reminders for cart abandonment: RoundView can help reduce cart abandonment rates by sending automated reminders to customers who have left items in their cart without completing the purchase. This helps in reminding customers about their abandoned carts and encourages them to complete their purchase.

3. Exit-intent triggers: By using exit-intent triggers, merchants can reduce the bounce rate on their website. RoundView detects when a user is about to leave the site and displays a targeted message or offer to encourage them to stay or make a purchase.

4. Product finder feature: RoundView can recommend personalized products to customers based on their preferences and browsing behavior. This feature helps in increasing customer engagement and driving more sales by offering tailored product recommendations.

By utilizing these features, RoundView enables merchants to provide outstanding support to their customers, improve conversions, reduce cart abandonment, decrease bounce rates, and increase customer retention. Overall, RoundView is a valuable app for any Shopify business looking to enhance their customer journey and grow their business.

💬 What merchants say

One merchant expressed frustration with the app, stating that it did not work at all for them. They mentioned that despite setting everything up and toggling on the widget for live chat, nothing appeared on their store. This suggests that the app may have some technical issues that need to be addressed.

Overall, the user reviews for this app are limited, but the one review available highlights a major problem with functionality. It is important for merchants to have reliable and functional apps to enhance their customer experience, and if this app is not delivering on that front, it may not be the best choice for merchants looking for a live chat solution. Potential users should consider alternative options that have more positive feedback and a proven track record of success.
Faqtastic

⭐️ 0.0 (0 reviews) Free plan available

🔍 Overview of features

The Faqtastic app is a powerful tool that can help merchants improve customer service, reduce support costs, and boost their SEO.

One of the key features of Faqtastic is the ability to create clean, organized, and easy-to-use Frequently Asked Questions (FAQs) sections for your Shopify store. The app allows you to create collapsible questions and answers, making it easy for customers to navigate and find the information they need.

In addition, Faqtastic is built for Search Engine Optimization (SEO). The app automatically makes your FAQ questions and answers eligible to be included in Google's "rich results" snippets that appear above normal search results. This can greatly increase your store's visibility and drive more organic traffic to your site.

Another benefit of Faqtastic is the drag-and-drop placement feature, which allows you to easily add your FAQs into your site templates. This ensures that the FAQs seamlessly integrate with the overall design of your store and provide a seamless user experience.

By implementing Faqtastic, merchants can enhance their customer service, reduce support costs, and improve their SEO, ultimately leading to increased sales and growth for their business.
CC: WhatsApp Chat Button live

Empow website/store users to instantly contact you for getting an online chat via Whatsapp chat app.

⭐️ 0.0 (0 reviews)

🔍 Overview of features

The most important features of the app are:

1. WhatsApp Chat Widget: The app provides a responsive WhatsApp icon, button, and chat widget that improves the customer experience. This allows customers to easily contact the merchant for support or inquiries, enhancing customer engagement and potentially leading to increased sales.

2. Customization: The app allows easy customization of the WhatsApp button's title, image, and position to match the store's branding. This ensures a cohesive and professional look for the chat feature.

3. Multiple Agent Management: The app enables precise management of multiple agents, each with designated online and offline slots. This helps minimize unanswered queries and provides efficient support to customers.

4. Easy Installation: The app is simple and easy to install, requiring no coding skills. Merchants can set it up and go live within minutes, without any technical hassle.

5. Desktop and Mobile Support: The app facilitates seamless user contact and chat management on both desktop and mobile devices. This ensures that customers can reach out to the merchant from any platform, enhancing accessibility and convenience.

Overall, this app can help a merchant grow their business by providing swift and reliable customer service through WhatsApp, improving customer engagement, and potentially increasing sales.
ProductFAQ Magic

ProductFAQ Magic: AI-driven FAQs for products. Address customer doubts and enhance their experience.

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

ProductFAQ Magic is an AI-driven app that helps address customer queries and enhance the shopping experience. With its dynamic FAQ creation feature, the app instantly crafts relevant product questions and answers, saving store owners the time and effort of manually answering repetitive queries.

The app's smart contextual understanding allows store owners to feed store-specific details, ensuring that the generated responses are refined and accurate. This not only reduces the number of repetitive questions but also gives shoppers confidence in their purchasing decisions.

Additionally, ProductFAQ Magic offers bulk FAQ approval, allowing store owners to quickly approve all product FAQs with just one click. This feature saves even more time and streamlines the process of managing customer queries.

By automating the process of answering common questions, ProductFAQ Magic helps store owners provide a smoother and more informed online shopping experience for their customers. This, in turn, can lead to increased customer satisfaction, improved conversion rates, and ultimately, growth in their business.
Self‑service FAQ & Help Center

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

Knowledge Assistant is a powerful app that can greatly benefit eCommerce businesses, business fronts, and event websites. The app uses advanced technologies like Natural Language Processing (NLP) and Artificial Intelligence (AI) to provide instant and accurate answers to frequently asked questions.

By implementing Knowledge Assistant, merchants can greatly improve their customer experience. Website visitors can quickly and easily find answers to their questions without having to navigate through multiple pages or contact customer support. This not only saves time for the customers but also creates a more efficient and seamless experience for them.

Additionally, Knowledge Assistant is a self-learning platform that continuously improves its responses based on customer input. This means that as more visitors use the app and provide feedback, the app becomes smarter and more accurate in providing relevant answers. This self-learning capability ensures that the app stays up-to-date with customer needs and preferences.

Overall, Knowledge Assistant can help merchants grow their business by enhancing customer satisfaction, reducing support inquiries, and improving overall efficiency. With its advanced technology and self-learning capabilities, this app is a valuable tool for any business looking to provide exceptional customer support.
Nayra Product FAQ

Install Nayra Product FAQ, Using this App you can make Text FAQ, Video FAQ & Product FAQ

⭐️ 0.0 (0 reviews) $7.99/month. 7-day free trial.

🔍 Overview of features

The Nayra Product FAQ app allows merchants to easily create FAQ pages with three types of FAQs: Text, Video, and Product. This app offers a user-friendly and efficient solution for creating both single and multiple FAQs within minutes.

The most important features of this app include:

1. Informative FAQ page: Having an informative FAQ page helps customers find answers to their questions quickly and easily, reducing the need for customer service inquiries. This can improve the overall customer experience and increase customer satisfaction.

2. Display store, product, shipping & handling related queries: The app allows merchants to display frequently asked questions related to their store, products, shipping, and handling. By providing answers to common queries, merchants can alleviate customer concerns and boost trust in their brand.

3. Create three types of FAQs: The app enables merchants to create three types of FAQs: Text, Video, and Product. This flexibility allows them to provide detailed explanations through text, visual demonstrations with videos, and specific details about their products.

By using the Nayra Product FAQ app, merchants can enhance their customer support, improve the shopping experience, and ultimately grow their business by increasing customer satisfaction and trust.
AI Shopping Assistant by GPT4

24/7 AI Shopping Assistant by GetAnswer. Boosts sales, manages orders, and talks in multi languages.

⭐️ 0.0 (0 reviews) From $79/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The 24/7 AI Shopping Assistant by GetAnswer is a powerful app that can help merchants grow their business in several ways.

Firstly, the app offers AI customer interaction, allowing it to handle inquiries from customers and make personalized product recommendations. This not only improves customer service but also increases the chances of making a sale.

Secondly, the app provides order management capabilities, including tracking orders, managing cancellations, and processing refunds. This streamlines the backend operations of the business and reduces the workload on the merchant.

Additionally, the AI shopping assistant aids customers in adding items to their cart and facilitates a smooth checkout process. This improves the overall shopping experience and reduces cart abandonment rates.

Furthermore, the app enhances operational efficiency by reducing the load on the service team and enabling quicker responses to customer inquiries.

Lastly, the AI shopping assistant personalizes the shopping journey for customers, boosting conversions and ultimately increasing revenue for the merchant.

Overall, the 24/7 AI Shopping Assistant by GetAnswer is a must-have app for merchants looking to automate tasks, reduce workload, elevate customer satisfaction, and drive higher conversion rates.
Notice ‑ FAQ, Blog, Doc & more

Notice helps to create and implement FAQ, documentation or blog in any web or mobile applications.

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

Notice is an app that helps merchants create and implement FAQs, documentation, and blogs in their web or mobile applications. With Notice, merchants can centralize their content creation, management, and translation, saving time and energy. The app provides ready-to-use templates and AI assistance, allowing merchants to create FAQs, blogs, wikis, terms, and more quickly and easily.

One of the key features of Notice is its collaborative tool, which enables merchants to create content with their team and get insights about their users. The app also offers AI assistance, allowing merchants to improve their content and make it more user-friendly.

Notice also helps merchants enrich their content by automatically improving SEO. This means that their content will take up more space in search results, increasing their visibility and driving more traffic to their website or app. Additionally, Notice allows merchants to translate their content into over 100 languages, helping them reach a global audience.

The app also provides an analytics dashboard, giving merchants insights into their users' behavior and helping them make data-driven decisions to further optimize their content.

Overall, Notice is a powerful tool for merchants to create, manage, and optimize their content, saving time, improving SEO, reaching a global audience, and gaining insights into user behavior to grow their business.
Accordion EliteTabs & FAQ

Create accordion information and/or faq easily for better conversion.

⭐️ 0.0 (0 reviews) $5/month. 3-day free trial.

🔍 Overview of features

The Accordion Information and FAQ app allows merchants to easily create accordion-style information and FAQ sections on their store's product pages. By reorganizing the layout of product descriptions and adding questions, answers, icons, and other information, merchants can improve the user experience and increase conversion rates.

This app helps merchants showcase important information about their products in a visually appealing way, making it easier for customers to find key details and make purchasing decisions. By adding accordion tabs, merchants can organize information into easily digestible sections, making it more likely that customers will read and trust the content.

The app also provides the ability to highlight FAQs just below the "add to cart" button, making it convenient for customers to find answers to common questions before making a purchase. This can help reduce hesitation and increase sales instantly.

Additionally, the app is easy to use and can be installed and configured quickly, saving merchants time and effort. Overall, the Accordion Information and FAQ app is a valuable tool for improving the layout, user experience, and conversion rates of a merchant's store.
Common Ninja FAQ

Create a friendly FAQ page with a simple, feature-rich editor.

⭐️ 0.0 (0 reviews) Free plan available

🔍 Overview of features

The Common Ninja FAQ Page app offers a simple, feature-rich editor that allows merchants to create an FAQ (Frequently Asked Questions) page for their store. The app allows for easy customization of the FAQ page, including the ability to change the order of questions and add navigation features.

One important feature of the app is the ability to group FAQ questions into categories, allowing for better organization and navigation for customers. Additionally, the app includes a search field that enables customers to easily find answers to their specific questions.

Another important feature is the selection of stunning templates that can be applied to the FAQ section, giving it a visually appealing and professional look. The app also offers rich styling options and fully customizable design features, allowing merchants to match the FAQ page with their store's branding.

Overall, the Common Ninja FAQ Page app provides merchants with an easy-to-use and customizable solution for creating an FAQ page that can improve customer experience, reduce support inquiries, and ultimately help grow their business.
Globo Customer Service Chat

Globo adds a live chat to your store to help manage customer support.

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

The most important features of the Globo app are the ability to add a live chat to your store and the option to answer customer messages in real-time or later.

Adding a live chat to your store can greatly improve customer support and increase customer satisfaction. With the chat bubble icon located conveniently in the bottom right corner, customers can easily message you with any questions or concerns they may have.

The real-time chat feature allows you to provide immediate assistance to customers who are currently online, while the option to answer messages later ensures that no customer inquiries are left unanswered. Customers will also be notified by email when you respond to their messages, ensuring that they are kept informed and engaged.

Additionally, the Globo app offers multi-language live translation, which can be a valuable feature for merchants who have customers from different countries or who speak different languages. This helps to break down barriers in communication and allows you to provide support to a wider range of customers.

Overall, the Globo app can help a merchant grow their business by providing efficient and effective customer support, improving customer satisfaction, and expanding their reach to customers from different linguistic backgrounds.

Best FAQ Shopify Apps in 2025

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