Shopify Apps Weekly / Best Shopify Apps / Phone support
Best Phone support Shopify Apps in 2026
Shopify apps in the phone support category generally provide businesses with a phone system that enables them to communicate with customers over the phone. These apps can help merchants grow their business by providing a more personalized touch to customer service and sales. Phone support apps allow businesses to have a dedicated phone number that customers can call for inquiries, support, or to place orders. With features like call recording and call forwarding, merchants can manage their phone communication efficiently while ensuring quality customer service. This, in turn, can lead to higher customer satisfaction, increased sales, and ultimately, a thriving business.
-
EasyCall ‑ Phone Number & Call
Provide top-tier support with a click to call widget, business phone number & virtual call center.
⭐️ 3.6 (78 reviews) Free plan available. Additional charges may apply.
🔍 Overview of features
The most important features of the EasyCall app are the click-to-call widget, the ability to purchase a business phone number, and the CRM call center integration.
The click-to-call widget allows merchants to provide instant support to customers when they need it most. This feature can help improve customer satisfaction and increase conversions by offering real-time assistance during the shopping process.
Purchasing a business phone number through the app allows merchants to make and receive super cheap international calls. This can be especially beneficial for businesses that have customers or suppliers located in different countries, as it enables cost-effective communication.
The CRM call center integration feature allows for seamless integration with popular customer support platforms such as Gorgias, Reamaze, and Crisp. This integration streamlines the management and tracking of support agents, making it easier to provide efficient and effective customer service.
Overall, the EasyCall app can help a merchant grow their business by providing a comfortable and affordable way to offer real-time support to new shoppers, as well as an additional support channel to keep existing customers coming back for more.
💬 What merchants say
Based on the provided user reviews, merchants have highlighted several issues with this app. One user mentions that the app is expensive and fails to deliver on basic functions like call forwarding, resulting in missed calls and angry customers. Another user mentions that the initial setup process is not intuitive and they have experienced server timeouts and difficulties in getting support. The quality of calls is mentioned as a positive aspect, but there are also reports of issues with the dial tone sounding like a fax machine, which affected the reputation of the business. Overall, merchants seem dissatisfied with the app's pricing, functionality, and customer support, and recommend finding an alternative.
-
trunkd Click‑to‑Call
Click-to-call adds a call icon to your store to receive calls on your mobile phone.
⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.
-
Request Callback ‑ By Carton
Use our callback request button and say goodbye to missed sales!
⭐️ 0.0 (0 reviews) Free plan available
🔍 Overview of features
The Callback Request app is a powerful tool for merchants looking to boost their sales and provide exceptional customer service. By adding a callback request button to their website, merchants can give potential customers the option to request a call back, ensuring that no sales are missed due to unanswered questions or unresolved concerns.
The app also offers an optional enquiry message feature, allowing merchants to quickly and easily assign the right support and assistance to each customer. This personalized approach helps merchants stand out from their competitors and provide a high level of customer service and support.
In addition, the app provides complete leads status management and conversion tracking, allowing merchants to effectively manage and track their leads. This feature helps merchants understand their sales funnel and make data-driven decisions to optimize their sales process.
Furthermore, the app offers customization options, allowing merchants to tailor the widget and form to align with their brand's look and feel. This ensures a seamless and cohesive customer experience.
Lastly, the Callback Request app is GDPR compliant, ensuring that merchants can collect and handle customer data in a secure and compliant manner.
Overall, the Callback Request app is a valuable tool for merchants looking to grow their business by improving customer service, increasing sales, and effectively managing leads.
-
iCall ‑ Web Call & Call Button
Unlimited One-Click web call and customizable call button
⭐️ 0.0 (0 reviews) $4.99/month. 3-day free trial.
🔍 Overview of features
The iCall app offers several important features that can help a merchant grow their business.
Firstly, it provides unlimited one-click web call functionality, allowing customers to easily connect with the merchant through their website. This can help improve customer engagement and increase sales conversions.
Secondly, the app supports unlimited call agents, enabling the merchant to have multiple team members available to handle customer calls. This can help improve customer service and ensure that all calls are promptly attended to.
Thirdly, iCall allows the merchant to set up an online schedule, ensuring that the call button is only visible during specific hours or days. This can help manage customer expectations and ensure that calls are received when the merchant is available.
The app also supports binding a real phone number, giving the merchant the option to use their existing phone number instead of the web call feature. This can be useful for merchants who prefer to use their own phone systems.
Lastly, iCall provides simple statistics, allowing the merchant to track the number of calls made and received. This can help the merchant analyze call volume and make data-driven decisions to improve their customer support and sales strategies.