Shopify Apps Weekly / Best Shopify Apps / Phone support

Best Phone support Shopify Apps in 2024

Shopify apps in the phone support category generally provide businesses with a phone system that enables them to communicate with customers over the phone. These apps can help merchants grow their business by providing a more personalized touch to customer service and sales. Phone support apps allow businesses to have a dedicated phone number that customers can call for inquiries, support, or to place orders. With features like call recording and call forwarding, merchants can manage their phone communication efficiently while ensuring quality customer service. This, in turn, can lead to higher customer satisfaction, increased sales, and ultimately, a thriving business.

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  SimpleCall ‑ Click to Call

  Never miss a customer again by allowing them to call you right through their phone or desktop.

  ⭐️ 5.0 (9 reviews)

  🔍 Overview of features

  The most important features of this app are:

  1. Click-to-Call Button: This app allows merchants to add a click-to-call button to the bottom of their website, making it easy for customers to contact them directly through their phone or desktop.

  2. User-Friendly Environment: The app is designed with a user-friendly interface and customization options, making it ideal for store owners with no coding skills. Merchants can easily personalize their click-to-call buttons to match their store's brand and color schemes.

  3. Available on All Devices: The app works seamlessly on both desktop and mobile devices, ensuring that customers can easily reach out to the merchant regardless of the device they are using.

  4. Two Different Layouts: Merchants have the option to choose between a Sticky Bottom Bar or a Floating Button layout for the click-to-call button, allowing them to customize its appearance and placement on their website.

  5. Easy Settings: The app provides easy settings for merchants to change the layout, color, text, position, size, and other aspects of the click-to-call button, giving them full control over its design.

  6. Page Visibility Control: Merchants can limit the pages on which the click-to-call button should be visible, allowing them to strategically place it where they believe it will generate the most leads.

  Overall, this app helps merchants improve customer engagement and generate more leads by providing a convenient and easy way for customers to contact them directly. Its user-friendly interface, customization options, and compatibility with all devices make it a valuable tool for growing a business.

  💬 What merchants say

  Merchants highlight that SimpleCall Click to Call is a low-cost solution for adding phone support to their Shopify stores. They appreciate that it is easy to use and customizable, with a floating button that can be added to their websites in just a few minutes. Some users mention that they would like to see a stats page to track the number of clicks the button receives and the percentage of mobile versus desktop users. Overall, merchants highly recommend SimpleCall for its flawless performance, exceptional customer service, and ability to increase customer sales by providing real-time answers to customers. They appreciate that the app does exactly what it's supposed to do and praise the developer, George, for creating such a useful app at a reasonable price.
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  Robo Calls ‑ Pakistan

  Send automated order confirmation calls in urdu or english to any Mobile number in Pakistan.

  ⭐️ 5.0 (6 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The order confirmation app allows store owners to send automated order confirmation calls in Urdu or English to their customers in Pakistan. This feature is particularly useful for orders with cash on delivery, as they have a higher chance of return to origin (RTO). By confirming orders through automated calls, merchants can reduce the number of bogus orders and unexpected returns.

  The app also provides a streamlined process for customers to respond to the automated calls. Customers can reply with input 1 to confirm the order, input 2 to cancel the order, and input 3 for a callback. The app will then add order tags to indicate the action taken by the customer.

  By using this app, merchants can save valuable time by avoiding unnecessary shipments and reducing the return ratio. It provides a reliable and efficient way to verify and confirm orders, ensuring a smoother fulfillment process and improving overall customer satisfaction.

  💬 What merchants say

  Merchants highlight the effectiveness of the Shopify robocalls app in preventing fraudulent orders through its IVR system for customer authentication. They also appreciate the helpful and responsive support staff who promptly address any questions or issues. Users find the app simple to use and highly useful for their businesses, saving time on order confirmation. Overall, merchants highly recommend the app for its reliability, effectiveness in preventing fraud, and the excellent customer service provided by the support staff.

  
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  WhatsAppy ‑ WhatsApp Button

  WhatsApp button to help customer engagement & support with GEO targeting numbers & tracking

  ⭐️ 5.0 (5 reviews) Free plan available. 10-day free trial.

  🔍 Overview of features

  WhatsAppy is an app that offers a WhatsApp button for your storefront, allowing for customer engagement and support. The app provides several important features that can help a merchant grow their business.

  Firstly, the ability to add multiple numbers or agents and assign them to specific countries allows for a more tailored response to customer questions and support. This ensures that customers are connected with the right person who can assist them effectively.

  Secondly, the app offers the option to customize the button, including its placement, icon size, colors, and more. This allows merchants to seamlessly integrate the WhatsApp button into their storefront design and branding.

  Additionally, WhatsAppy provides the feature of opening messages, which can be pre-filled to improve the customer experience. This makes it easier for customers to initiate a conversation and provide relevant information upfront.

  Furthermore, the app tracks the clicks of the WhatsApp button, providing insights into the locations from where questions are coming, the devices used, and the number of customers who proceeded to send a message after clicking. This data can help merchants monitor customer engagement and make informed decisions to optimize their support and marketing strategies.

  Overall, WhatsAppy offers a convenient and customizable solution for customer engagement and support through WhatsApp, helping merchants enhance their communication and ultimately grow their business.

  💬 What merchants say

  Merchants are highlighting the simplicity and ease of use of this app. They appreciate that there are no extra features or unnecessary steps, allowing them to quickly install the app and activate their WhatsApp number as an agent. This straightforward approach saves them time and allows them to focus on their work without any distractions.

  Overall, merchants are impressed with this app's functionality. They find it amazing and commend it for doing its job effectively. The app's ability to seamlessly integrate with WhatsApp and provide a hassle-free experience is highly appreciated. Merchants appreciate that the app doesn't overwhelm them with unnecessary features and instead focuses on delivering a simple and efficient solution for their business needs.

  
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  EasyCall ‑ Phone Number & Call

  Provide top-tier support with a click to call widget, business phone number & virtual call center.

  ⭐️ 3.6 (78 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of the EasyCall app are the click-to-call widget, the ability to purchase a business phone number, and the CRM call center integration.

  The click-to-call widget allows merchants to provide instant support to customers when they need it most. This feature can help improve customer satisfaction and increase conversions by offering real-time assistance during the shopping process.

  Purchasing a business phone number through the app allows merchants to make and receive super cheap international calls. This can be especially beneficial for businesses that have customers or suppliers located in different countries, as it enables cost-effective communication.

  The CRM call center integration feature allows for seamless integration with popular customer support platforms such as Gorgias, Reamaze, and Crisp. This integration streamlines the management and tracking of support agents, making it easier to provide efficient and effective customer service.

  Overall, the EasyCall app can help a merchant grow their business by providing a comfortable and affordable way to offer real-time support to new shoppers, as well as an additional support channel to keep existing customers coming back for more.

  💬 What merchants say

  Based on the provided user reviews, merchants have highlighted several issues with this app. One user mentions that the app is expensive and fails to deliver on basic functions like call forwarding, resulting in missed calls and angry customers. Another user mentions that the initial setup process is not intuitive and they have experienced server timeouts and difficulties in getting support. The quality of calls is mentioned as a positive aspect, but there are also reports of issues with the dial tone sounding like a fax machine, which affected the reputation of the business. Overall, merchants seem dissatisfied with the app's pricing, functionality, and customer support, and recommend finding an alternative.

  
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  Elfsight Click To Call Button

  Provide users with a fast way to call you directly from your website

  ⭐️ 0.0 (0 reviews) $5.99/month. 7-day free trial.

  🔍 Overview of features

  The Call button app for Shopify provides a fast and convenient way for merchants to be contacted directly from their website. By adding a one-click dialing feature to their web page, merchants can make it easy for visitors to reach out to them. The app also displays the phone number prominently, increasing the visibility of the contact information.

  By making it easy for potential clients to call, merchants can increase their client database and potentially generate more sales. The app allows for control over the display of the widget, ensuring it fits seamlessly with the merchant's website design. Additionally, the app offers switchable elements of the call window, giving merchants the flexibility to customize the call button to suit their branding.

  Overall, the Call button app helps merchants stay easily reachable, improve customer communication, and ultimately grow their business by providing a convenient and efficient way for customers to contact them.
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  Wise Customer Exporter

  Transferring customer information to your phone and whatsapp, you can communicate with them quickly.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  The most important features of this app are its ability to transfer customer information to WhatsApp and the phone, and the functionality to communicate with customers quickly and directly through WhatsApp.

  By transferring customer information to WhatsApp, merchants can chat with their customers on the platform, enabling instant and convenient communication. This can enhance customer service and build stronger relationships with customers.

  The app also allows merchants to create different customer or WhatsApp groups, enabling targeted communication and efficient management of customer interactions.

  Additionally, the app provides the capability to transfer customer information to the phone book, enabling merchants to send SMS messages to customers directly from their phone. This feature can be useful for sending bulk messages or personalized updates to customers.

  Overall, this app streamlines communication processes by seamlessly transferring customer information to various channels, helping merchants grow their business by improving customer engagement and providing more efficient customer support.
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  Zadarma

  Calls to customers. Adding a customer after a call from a new number

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Zadarma application is a great tool for merchants who want to improve their customer service and grow their business through effective communication.

  One of the key features of the app is the ability to make calls to customers directly from the Shopify interface. This means that merchants can easily reach out to their customers without having to switch between different platforms.

  The app also allows merchants to access call recordings directly from the Shopify interface. This is incredibly useful for training purposes and for resolving any disputes or misunderstandings that may arise with customers.

  Another important feature is the automatic creation of customers for incoming calls from unknown numbers. This ensures that merchants never miss out on potential new customers, as the app will create a customer profile and save the call recording for future reference.

  Additionally, the app displays the customer's name on the merchant's IP phone during incoming calls. This helps merchants provide a personalized and professional experience to their customers, which can lead to increased customer satisfaction and loyalty.

  Overall, the Zadarma application provides merchants with the necessary tools to streamline their communication processes, improve customer service, and ultimately grow their business.

  
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  iCall ‑ Web Call & Call Button

  Unlimited One-Click web call and customizable call button

  ⭐️ 0.0 (0 reviews) $4.99/month. 3-day free trial.

  🔍 Overview of features

  The iCall app offers several important features that can help a merchant grow their business.

  Firstly, it provides unlimited one-click web call functionality, allowing customers to easily connect with the merchant through their website. This can help improve customer engagement and increase sales conversions.

  Secondly, the app supports unlimited call agents, enabling the merchant to have multiple team members available to handle customer calls. This can help improve customer service and ensure that all calls are promptly attended to.

  Thirdly, iCall allows the merchant to set up an online schedule, ensuring that the call button is only visible during specific hours or days. This can help manage customer expectations and ensure that calls are received when the merchant is available.

  The app also supports binding a real phone number, giving the merchant the option to use their existing phone number instead of the web call feature. This can be useful for merchants who prefer to use their own phone systems.

  Lastly, iCall provides simple statistics, allowing the merchant to track the number of calls made and received. This can help the merchant analyze call volume and make data-driven decisions to improve their customer support and sales strategies.
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  ConnectNow: Video Connect

  TURN YOUR VISITORS INTO CUSTOMERS WITH EASE

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  ConnectNow is a powerful video interaction tool that can significantly enhance customer engagement and boost sales for your online store. By allowing visitors to initiate video calls for inquiries, product demos, or assistance, ConnectNow provides a personalized and interactive shopping experience. The app's support for multi-level video channels enables you to create a virtual call center, ensuring that customers are seamlessly connected to the right sales or support teams. With the ability to handle multiple concurrent customer video channels, ConnectNow streamlines communication without the need for phone numbers, making it convenient for both merchants and customers. Overall, by integrating ConnectNow into your store page, you can transform visitors into loyal customers by offering real-time assistance and immersive product experiences, ultimately driving growth and enhancing customer satisfaction.
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  trunkd Click‑to‑Call

  Click-to-call adds a call icon to your store to receive calls on your mobile phone.

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  
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  CallToOrder

  This app allows your customers to place orders over the phone.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  This app is a great solution for merchants who want to provide an additional ordering channel for customers who prefer to place orders over the phone. By installing this app, customers can call a designated phone number and place their order with one of the merchant's team members.

  One of the key features of this app is its seamless integration with the merchant's admin dashboard. This allows the merchant to easily manage and track all phone orders alongside their online orders. By having all orders in one place, the merchant can streamline their order management process and ensure that no orders are missed.

  Another important feature is the ability for customers to place orders instantly with just a click of a button from the product page. This makes the ordering process quick and convenient for customers, increasing the likelihood of conversion.

  Overall, this app provides a valuable additional ordering channel, improves order management efficiency, and offers a seamless experience for both merchants and customers.
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  Request Callback ‑ By Carton

  Use our callback request button and say goodbye to missed sales!

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The Callback Request app is a powerful tool for merchants looking to boost their sales and provide exceptional customer service. By adding a callback request button to their website, merchants can give potential customers the option to request a call back, ensuring that no sales are missed due to unanswered questions or unresolved concerns.

  The app also offers an optional enquiry message feature, allowing merchants to quickly and easily assign the right support and assistance to each customer. This personalized approach helps merchants stand out from their competitors and provide a high level of customer service and support.

  In addition, the app provides complete leads status management and conversion tracking, allowing merchants to effectively manage and track their leads. This feature helps merchants understand their sales funnel and make data-driven decisions to optimize their sales process.

  Furthermore, the app offers customization options, allowing merchants to tailor the widget and form to align with their brand's look and feel. This ensures a seamless and cohesive customer experience.

  Lastly, the Callback Request app is GDPR compliant, ensuring that merchants can collect and handle customer data in a secure and compliant manner.

  Overall, the Callback Request app is a valuable tool for merchants looking to grow their business by improving customer service, increasing sales, and effectively managing leads.

  
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  Advanced Voice Mail

  Voice mail is an online voice recorder app that allows your customers to send you voice mails.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  Voice Mail is an online voice recorder app that allows customers to send voice mails to merchants. This app is a powerful tool for businesses as it enables customers to easily communicate with merchants in a more personal and efficient way.

  The most important features of Voice Mail include the ability to record and listen to voicemails before sending them. Merchants can see all the voicemails sent to them within the app and play them directly from the same place. The app also provides information on which page of the store the voicemail was sent from, allowing merchants to understand customer context.

  Additionally, Voice Mail can be configured to send voicemails to a merchant's personal email, making it easy to stay updated on new messages. The app offers customization options for the email template, thank you message, and URL redirection after sending a voicemail.

  Overall, Voice Mail helps businesses by providing a convenient way for customers to communicate and share important information. This can lead to improved customer satisfaction, increased engagement, and ultimately, growth for the business.
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  CallTrackingMetrics

  Easily connect offline conversations to online sales. Close more sales with automatic SMS follow up.

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are dynamic number insertion (DNI) to connect offline conversations to online sales, automated SMS follow-up, full buyer journey details and conversation analytics.

  By using dynamic number insertion, merchants can effectively track and manage calls related to orders, allowing them to connect offline conversations to online sales. This helps improve customer service and streamline the sales process.

  The automated SMS follow-up feature allows merchants to close more sales by increasing efficiency and providing automated touchpoints based on real-time buyer insights. Merchants can create SMS campaigns around orders and notify customers during fulfillment, ensuring a smooth and personalized experience.

  The app also provides full buyer journey details and conversation analytics, giving merchants valuable insights into their customers' preferences and behavior. This information can be used to customize conversion details and trigger automated customer communication, further enhancing the overall customer experience.

  Overall, this app can help a merchant grow their business by improving customer service, increasing sales efficiency, and providing valuable insights into customer behavior.