Shopify Apps Weekly / Best Shopify Apps / Returns and exchanges

Best Returns and exchanges Shopify Apps in 2023

Returns and exchanges apps for Shopify help merchants manage and streamline their return and exchange process. These apps typically allow merchants to easily create return and exchange policies, automate the return and exchange process, and track returns and exchanges in real-time. By providing a simple and efficient way for customers to return or exchange items, merchants can increase customer satisfaction and loyalty, which can ultimately lead to repeat business and positive reviews. Additionally, returns and exchanges apps can also help merchants reduce the amount of time and resources spent on managing returns and exchanges, allowing them to focus on other areas of their business and ultimately grow and scale their operations.

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  Order returns by Return Prime

  Returns | Refund | Automation | Send label | Customisable customer flow | APIs | Reduce returns

  ⭐️ 5.0 (512 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of Return Prime are its returns and refund management capabilities, automation, return label generation, and customizable customer flow.

  Return Prime allows merchants to manage all returns, exchanges, and refunds in one place, streamlining the process and making it more efficient. The app offers the ability to send return labels automatically and create replacement orders directly on Shopify, saving time and effort for the merchant.

  Additionally, Return Prime supports various refund methods, including refunds to cards or gift cards, regardless of the merchant's Shopify plan. This flexibility allows merchants to cater to their customers' preferences and provide a seamless refund experience.

  The app also offers customization options for the customer return portal, allowing merchants to create a user-friendly and branded experience for their customers. This customization helps to enhance the overall customer experience and build trust with the brand.

  Finally, Return Prime integrates with various logistics and 3PL partners, as well as other apps, providing a seamless returns operation and allowing merchants to connect their preferred partners and tools.

  Overall, Return Prime helps merchants optimize their returns management process, improve customer satisfaction, and save time and resources.

  💬 What merchants say

  Merchants highlight the excellent customer service provided by Return Prime, praising their responsiveness, friendliness, and willingness to help resolve issues. The app itself is praised for running smoothly and looking good on the customer-facing side. Users appreciate the control they have over the language used in the return process. However, some merchants mention limitations and "funkyness" in the back-end processes, such as inventory allocation for exchanges and the ability to change/combine returns and exchanges. Despite these limitations, merchants still recommend Return Prime as a returns platform, especially considering its lower price compared to competitors. Overall, the app is praised for its ease of use, time-saving benefits, and the helpfulness of the support team.

  
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  ReturnGO Returns & Exchanges

  Automate returns & exchanges with a branded self-service return portal for easy returns management.

  ⭐️ 5.0 (289 reviews) From $23/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  ReturnGO is an app that helps merchants automate and manage returns and exchanges for their Shopify store. Its key features include a branded self-service return portal, customizable return and exchange policy rules, AI-powered automation, actionable insights, and integrations with various platforms.

  The branded self-service return portal allows merchants to provide a positive post-purchase experience for their customers. Customers can easily initiate returns and exchanges through the portal, which is branded with the merchant's logo and design. This helps to build trust and loyalty with customers.

  Customizable return and exchange policy rules enable merchants to set their own eligibility conditions, resolutions, and return reasons. This allows for a tailored returns process that aligns with the merchant's specific business needs.

  ReturnGO's AI-powered automation streamlines the returns management process. Merchants can set automation rules such as auto-exchange, auto-refund, auto-approve, and auto-credits. This saves time and reduces manual effort for the merchant.

  Actionable insights based on AI and returns data provide merchants with valuable information to optimize their returns workflow. They can identify trends, understand customer behavior, and make data-driven decisions to increase their bottom line.

  Integrations with shipping carriers, 3PLs, ERPs, helpdesks, and APIs allow for seamless integration with existing systems. This ensures a smooth and efficient returns process from start to finish.

  Overall, ReturnGO empowers merchants to automate returns and exchanges, improve customer satisfaction, and optimize their returns workflow, ultimately helping them grow their business.

  💬 What merchants say

  Merchants highlight the ease of integration and setup with the app, as well as the robustness of the solution and the improved customer support compared to previous solutions. They appreciate the fast and professional responses from the customer support team, who are described as helpful and positive. Users also mention that the app is easy to navigate and beneficial for both them and their customers, particularly for exchanges and stock updates. The app's reliability and seamless organization of returns are also praised, along with its synchronization with inventory and orders. Overall, merchants are very happy with the app, its functionality, and the excellent customer service they receive.
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  ReturnZap ‑ Returns Management

  Automate returns, exchanges, and return shipping. Save time and delight customers.

  ⭐️ 5.0 (54 reviews) From $29.95/month. 14-day free trial.

  🔍 Overview of features

  This all-in-one returns management app offers several key features to help merchants streamline their return process and improve customer satisfaction. Firstly, it provides an embedded portal for customers to easily initiate returns and generate shipping labels. This self-service option saves merchants time and effort by automating the returns process.

  Additionally, the app offers the flexibility to offer both prepaid return labels or allow customers to purchase return labels directly from the portal. This feature ensures that merchants can cater to different customer preferences and needs.

  Furthermore, the app supports a wide range of shipping carriers, including UPS, USPS, FedEx, Royal Mail, Canada Post, and Australia Post, among others. This allows merchants to choose the carrier that best suits their needs and ensures that customers have multiple shipping options for their returns.

  Another important feature is the ability to create return rules that align with the merchant's return policy. This customization allows merchants to enforce their specific return guidelines and automate communication with customers throughout the returns process.

  Finally, the app supports managing returns to multiple vendor addresses, which is particularly useful for drop ship returns. This feature enables merchants to efficiently handle returns that need to be sent back to different suppliers.

  With these features, this returns management app can help merchants save time, automate their returns process, and provide a seamless and convenient experience for their customers.

  💬 What merchants say

  Merchants highlight that ReturnZap is the best choice for large drop shipping stores with multiple vendors. The app is praised for its ease of use and its ability to automate returns to multiple warehouses using multiple rules and return options. Users also appreciate the excellent customer service provided by David, who is responsive and goes above and beyond to meet their needs. The app is particularly recommended for UK-based businesses that ship using Royal Mail, as it offers integration via Easypost. Users find that ReturnZap improves the returns experience for customers and saves them time. While there are some features that users would like to see added, they acknowledge that the app offers flexibility and allows for more control over the refund process in Shopify. Overall, merchants highly recommend ReturnZap for its functionality, customer service, and ability to streamline the returns process.
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  Green Shipping Protection

  Corso's team of e-commerce pros helps brands resolve shipping issues and promote sustainability

  ⭐️ 5.0 (27 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Corso app offers several important features that can help a merchant grow their business. Firstly, the app supports checkout extensibility, providing a smooth experience for customers using their new Checkout App. This can help improve conversion rates and increase sales.

  Secondly, Corso adds new revenue by offering full MSRP replacements with their approve-all-claims model. This means that merchants can generate additional revenue by offering shipping protection to their customers.

  Furthermore, the app helps convert shipping issues into customer loyalty. Corso is hyper-focused on response time and customer satisfaction, ensuring that any shipping issues are resolved quickly and efficiently. This can help improve customer loyalty and increase repeat purchases.

  In addition, the app is designed to be easy to install and uninstall, with a focus on speed and order conversion optimization. This ensures that the app doesn't negatively impact the merchant's website performance.

  Lastly, Corso respects the merchant's site and data, providing a minimally branded widget and no outreach emails. This helps maintain the merchant's brand identity and customer experience.

  Overall, the Corso app provides shipping protection and support while also promoting sustainability, making it a valuable tool for merchants looking to improve their shipping processes and customer satisfaction.

  💬 What merchants say

  Merchants highlight the ease of setup and excellent customer service provided by Corso Shipping Protection. They appreciate the responsiveness of the Corso team and their willingness to accommodate requests. Merchants also mention a significant decrease in customer inquiries related to lost or damaged shipments since implementing Corso Shipping Protection. Overall, merchants highly recommend Corso Shipping Protection for its free and easy-to-use service, as well as the peace of mind it provides to customers. The app's customer experience team is described as professional, responsive, and quick in resolving issues. The customer-friendly policies of Corso are also highlighted, ensuring a positive experience for customers in unfortunate situations. Merchants consider Corso Shipping Protection to be a great addition to their businesses.

  
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  Atomic Returns

  Precision policies and automations to pinpoint your efforts. Work smarter.

  ⭐️ 5.0 (18 reviews) Free plan available. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  Atomic is an app that helps merchants manage their returns more effectively. With precision policies, automations, and analysis, Atomic allows merchants to streamline their returns process and convert sales.

  One of the key features of Atomic is the ability to build unlimited policies for different products. This allows merchants to tailor their returns process based on the specific needs of each product, ensuring that low-risk returns are automated while high-value customers and orders receive personalized attention.

  The app also offers the ability to use attributes of products, orders, and customers to automatically progress returns requests or require additional review. This level of customization ensures that each return is handled appropriately, saving the merchant time and costs.

  In addition, Atomic provides reports that allow merchants to analyze and optimize their returns program. By gaining insights into return patterns and trends, merchants can make informed decisions to improve their overall returns management.

  Overall, Atomic is a powerful tool for merchants looking to level up their returns management. By automating low-risk returns, providing personalized attention to high-value customers, and offering analysis and optimization capabilities, Atomic helps merchants grow their business by providing a seamless and efficient returns experience for their customers.

  💬 What merchants say

  The users highlight the quick and helpful customer service provided by the app, along with continuous updates and openness to feedback from the Atomic Returns team. They also appreciate the user-friendly interface and ease of use, as well as the time-saving features of the app. The fact that it is free and ad-free is also a significant advantage for users. Overall, merchants are highly satisfied with Atomic Returns, considering it the go-to app for returns and unlikely to switch to another app in the future. The app's customer service, continuous updates, user-friendliness, and functionality are the key factors that make it a popular choice among merchants.

  
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  Returbo

  Effortless returns & exchanges: Self-registration, autogenerated return slips – all on autopilot.

  ⭐️ 5.0 (14 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are the digital return form, automated return shipping slips, and the ability to embed the form on your website.

  By allowing customers to self-register their returns through a digital form, the app streamlines the return management process and reduces manual steps. This saves time for both the merchant and the customer.

  The automated return shipping slips are generated immediately after the return is registered, ensuring a smooth and efficient return shipping process. This eliminates the need for manual creation of return shipping labels.

  Embedding the digital return form on your website ensures a seamless customer experience. Customers don't have to leave your website to initiate a return, enhancing convenience and reducing friction.

  Additionally, the app provides a return admin panel where merchants can keep track of all their returns in one place. This helps with organization and allows for easy monitoring of return status.

  Overall, this app can help a merchant grow their business by improving the returns process, increasing customer satisfaction, and saving valuable time and resources.

  💬 What merchants say

  Based on the user reviews, merchants highlight the ease of use and the helpful support provided by the Returbo app. They mention that the app has made the return process smoother for their businesses and that the support team, particularly Julia, has been professional and helpful. Users appreciate the simplicity of setting up and using the app. Overall, merchants are very satisfied with the Returbo app and recommend it for its user-friendly interface and responsive support team.

  
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  yayloh ‑ return management

  Automate your return flow. A great return experience can increase customer lifetime value.

  ⭐️ 5.0 (9 reviews) From $60/month. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are the self-service digital return form, automated return confirmation emails, fully branded return tracking page, return management platform, and reconciliation with the warehouse.

  By providing a fully branded return form, customers will feel like they are interacting with the merchant's brand throughout the return process. This helps to maintain a positive brand experience and can increase customer lifetime value.

  The automated return confirmation emails include return labels and custom invoices, making it easy for customers to complete their returns. This reduces the need for customer support calls and streamlines the return process.

  The fully branded return tracking page helps to reduce "Where is my return" calls by providing customers with real-time updates on the status of their returns.

  The return management platform allows the merchant to process refunds and store credits quickly and efficiently, saving hours of work for their support team. This automation improves customer satisfaction and reduces the time and effort required for return processing.

  Finally, the app offers reconciliation with the warehouse and the ability to set up refund rules for even more automation. This ensures that returns are processed accurately and efficiently, further enhancing the customer experience and allowing the merchant to focus on growing their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight several key features and benefits of the Yayloh app. Firstly, they appreciate the time-saving aspect of the app, with one merchant mentioning saving 2 hours per day on return management. The solution is also praised for its simplicity and intuitiveness, allowing merchants to easily modify email templates and receive positive feedback from customers on the return form. Integration with other platforms, such as Gorgias, is also highlighted as a valuable feature, streamlining communication with customers. Merchants also mention the importance of data and analytics provided by Yayloh, allowing for a comprehensive overview of return rates and product-level insights. The availability and helpfulness of the support team is also praised. Overall, merchants highly recommend Yayloh as a solution that improves customer service, saves time, and provides valuable insights for their businesses.
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  Yanet: Returns and Exchanges

  Create and manage all return and exchange requests in an app. Embedded portal for customer included.

  ⭐️ 5.0 (9 reviews) Price: Free

  🔍 Overview of features

  The Return and Exchange Management app offers a comprehensive solution for handling all return and exchange requests from customers. With this app, store owners can create and manage different return and exchange policies and rules for their products based on various situations.

  One of the key features of this app is the embedded public portal, which allows customers to easily submit their return and exchange requests directly on the website. This streamlines the process and ensures that all requests are captured efficiently.

  Additionally, customers are kept informed throughout the entire process with email notifications at each step of their request. This helps to improve customer satisfaction by providing transparency and keeping them updated on the progress of their return or exchange.

  Furthermore, the app provides customization options for the portal, allowing store owners to easily edit the text, banner, and colors to match their brand's style.

  Overall, the Return and Exchange Management app simplifies and streamlines the return and exchange process, improving customer satisfaction and helping merchants grow their business by providing a seamless and efficient experience for customers.

  💬 What merchants say

  Merchants highlight that this app is extremely easy to use and simplifies the process of returns and exchanges. It reduces the number of customer emails and saves time for employees. The customer portal integrates seamlessly into templates and the customer service is quick, knowledgeable, and willing to go the extra mile to meet merchant needs. One user specifically mentions that the app helped them create a more professional look for their website's exchange refund page. Another user highlights the app's ability to support multiple languages without requiring translation, as well as the ability to customize pages to match the store's style. Overall, merchants highly recommend trying this app as it saves time, offers customization options, and provides excellent customer service.

  
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  8returns ‑ Returns portal

  Automate returns, exchanges, store credit, paperless labels, and more!

  ⭐️ 5.0 (9 reviews) From $109/month. Additional charges may apply.

  🔍 Overview of features

  The 8returns app offers a range of features to help merchants automate and streamline their returns process. The most important features include a branded and customizable returns portal, automated and paperless shipping labels, options for exchanges and store credit, customizable return policies and rules, and the ability to manage everything in one place.

  By having a branded and customizable returns portal, merchants can provide a seamless and professional experience for their customers, which can help build brand loyalty. The automated and paperless shipping labels feature saves time and effort for both the merchant and the customer, resulting in happier customers and less work for the merchant.

  The app also offers options for exchanges and store credit, allowing merchants to retain revenue and provide alternative solutions for customers instead of refunds. Customizable return policies and rules give merchants the flexibility to set their own guidelines, ensuring a return process that aligns with their brand values.

  Finally, the ability to manage everything in one place, whether it's scanning shipping labels or filtering orders by type, simplifies the returns management process and saves time for the merchant.

  Overall, the 8returns app can help a merchant grow their business by providing a seamless and efficient returns process that turns customers into loyal fans, while saving time and money.

  💬 What merchants say

  Merchants are praising this app for its ease of use and the significant impact it has on their businesses. They highlight features such as the ability to easily analyze return reasons, enable product exchanges, and provide a better customer journey through QR code labels. The app's onboarding process is praised for being interactive and user-friendly, allowing merchants to quickly understand and customize its features and settings. The customer support is highly rated for its responsiveness and competence. The app's functionality, including automated return labels and detailed reports for analysis, is also appreciated for streamlining the return process and saving valuable time. Overall, merchants are enthusiastic about this app, describing it as a game-changer that revolutionizes return management and allows them to focus on other aspects of their business. It is highly recommended for online shop owners looking to simplify and improve their return processes.
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  eCommerce Returns Management

  Unlock an exceptional returns experience for South East Asia.

  ⭐️ 5.0 (8 reviews) Free plan available. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  The ReturnKey app offers a white-label return portal that seamlessly integrates with your Shopify site, providing your customers with an exceptional returns experience. With just a few clicks, customers can easily select their replacement item or receive a refund in store credit that can be immediately spent at your store. They can also choose their preferred return method, either pickup from home or dropoff at the nearest courier office.

  One of the key features of ReturnKey is the automatic exchange order creation, which allows customers to receive the size and color they desire without any hassle. Integrated shipping is also included, making return pickup from customers' doorsteps a breeze.

  ReturnKey also offers custom return logic, automating the return process based on your return policy. This saves your team time and effort in managing returns manually.

  Additionally, the app provides advanced analytics that give you insights into your customers like never before. This data can help you better understand your customer base, make informed business decisions, and ultimately grow your business.

  Overall, ReturnKey streamlines the returns process, enhances customer satisfaction, and empowers you with valuable data to drive business growth.

  💬 What merchants say

  Merchants highlight that the ReturnKey app has made processing returns much easier and has a user-friendly interface for both retailers and customers. The app is praised for its straightforward and easy-to-use portal, which helps merchants manage return orders and reduce their workloads. Users also appreciate the helpfulness of the ReturnKey team in addressing their issues. Overall, merchants highly recommend the ReturnKey app for its convenience and helpful features.

  
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  ReturnX | Exchanges & Returns

  ReturnX converts returns to exchanges. Reduce refunds and save time with automated return labels.

  ⭐️ 5.0 (8 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  ReturnX is an app that automates returns and exchanges for Shopify merchants. By simplifying and automating the returns process, it helps to reduce refunds and save time for the merchant.

  The app offers an easy-to-use and customizable portal for customers to initiate returns or exchanges, which can be branded to reflect the merchant's look and feel. This provides a customer-friendly experience and helps to maintain a consistent brand image.

  ReturnX also provides a returns management dashboard, which serves as a one-stop solution for managing returns and exchanges. Merchants can set up automated rules to align with their return policy, define transparent return policies, and monitor returns analytics to gain insights and make informed decisions.

  Additionally, ReturnX encourages exchanges over refunds by offering store credit as an option for customers. This can help merchants retain customers and increase sales.

  Overall, ReturnX helps merchants optimize their post-purchase experience, streamline their returns process, and ultimately grow their business by reducing refunds and saving time.

  💬 What merchants say

  Merchants highlight that ReturnX is a game-changer for their businesses. They appreciate the ability to customize return policies, which helps in curbing return fraud and promoting exchanges and upsells. Users also mention that their customers are happier with the simplified return process offered by the app. Additionally, the support team is praised for being quick and helpful. One merchant specifically thanks Amey for providing a seamless onboarding experience. Overall, ReturnX is described as a lifesaver for merchants dealing with customer returns, as it simplifies the process and eliminates the need for tedious emails. It is considered a must-have app for making returns management a breeze.

  
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  Return Helper: Return Centre

  Automate Returns through a multi-language Branded Portal and 15+ Local Return Centers

  ⭐️ 5.0 (7 reviews) Price: Free

  🔍 Overview of features

  Return Helper is a comprehensive return management solution that helps streamline and optimize the return process for retailers, with a focus on cross-border merchants. It offers seamless integration with over 15 overseas warehouses in countries such as the U.S., Canada, U.K., France, Italy, Germany, Poland, Australia, Japan, Malaysia, Singapore, Hong Kong, Taiwan, and China. This allows merchants to provide localized return services to their customers, enhancing the customer experience and reducing return shipping costs.

  One of the key features of Return Helper is the ability to customize the returns portal with the merchant's logo, color scheme, image, and return reasons. This helps create a branded and cohesive experience for customers, improving their perception of the merchant's brand.

  Return Helper also offers smart rules for specific return outcomes, such as return windows and non-returnable items. This allows merchants to automate the return process and ensure that returns are handled according to their specific policies.

  Additionally, Return Helper integrates with 30+ carrier partners, automating shipping label generation for easy and efficient return shipping. Merchants can also send emails to customers at each step of the return process in multiple languages, providing clear communication and updates to customers.

  Overall, Return Helper provides merchants with the tools they need to automate and manage returns effectively, improving the customer experience, reducing costs, and ultimately helping them grow their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight the app's overseas warehouse service, professionalism and accuracy in shipping labels, efficient operation of the operations center, excellent after-sales service, and the ease of use and functionality of the Return Helper platform. Merchants appreciate the accuracy of shipping labels, timely delivery of packages, and the confidence it gives them in the logistics services. They also commend the operations center team for efficiently handling orders and inventory management, saving time and effort in return and exchange operations. The after-sales service is praised for its prompt and effective response to customer queries and issues. Additionally, merchants find the Return Helper platform easy to navigate and appreciate its assistance in international returns. Overall, merchants are highly satisfied with the app's overseas warehouse service, efficient operations, and excellent customer support. They find it to be a valuable tool for managing returns and improving their business processes.

  
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  ClickPost Returns Plus

  We help manage your order returns. An easy return process increases trust and repurchases.

  ⭐️ 5.0 (6 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The ClickPost returns plus app offers several important features that can help a merchant grow their business.

  Firstly, the app provides an easy-to-use self-serve return portal for customers, allowing them to initiate returns effortlessly. This streamlined return process increases trust and customer satisfaction, leading to higher repurchases and brand loyalty.

  Secondly, the app includes a dashboard where merchants can manage all returns requests and take necessary actions. This centralized system eliminates the hassle of manually updating returns status, saving time and effort for the merchant.

  Thirdly, the app sends automated email updates to customers during the return process, keeping them informed and engaged. This level of communication improves the post-purchase experience and strengthens customer relationships.

  Additionally, the app offers comprehensive reports of returns, allowing merchants to make smart business decisions based on data insights. This feature helps in identifying trends, optimizing return policies, and improving overall operational efficiency.

  Lastly, the app supports multi-language functionality for the branded return portal, enabling merchants to cater to a diverse customer base and enhance the customer experience.

  Overall, the ClickPost returns plus app provides the necessary tools to manage returns effectively, increase customer satisfaction, and turn returns into repurchases, ultimately helping a merchant grow their business.

  💬 What merchants say

  Users highlight the helpfulness and accommodation of the app's team, as well as the ease of setup and customization. Some users mention a desire for the ability to add comments when approving or declining return requests. Other users appreciate that the app is free and suitable for small companies looking to optimize returns for customers. The customer service is praised as top-tier, with quick and happy assistance. Users also mention the app's self-serve branded portal for customers to place return requests, the ability to track and filter return requests from a single dashboard, and the availability of 24/7 support. Overall, users recommend the app and appreciate its features and support.

  
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  ReturnBear

  We save you money & time on returns with automation, batch-shipping, mail-in & drop-off options.

  ⭐️ 5.0 (5 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  ReturnBear is an end-to-end reverse logistics service that helps merchants save money and time on returns. The app offers several key features that can benefit a merchant's business.

  Firstly, ReturnBear provides an online portal that allows merchants to automate and manage returns, exchanges, and store credits. This streamlines the entire return process, making it more efficient and reducing the workload for merchants.

  Secondly, ReturnBear offers access to a drop-off network across Canada. This means that customers can easily return items without the need for packaging or labels. This not only saves money on return shipping costs but also provides a convenient and hassle-free return experience for customers.

  Additionally, ReturnBear handles complete item processing, from quality assurance and repacking to fulfillment for new customers. This ensures that returned products are thoroughly checked and refurbished before being resold, minimizing losses for merchants and maximizing the value of returned items.

  Overall, ReturnBear helps merchants turn returns from a liability into an opportunity. By automating and optimizing the return process, providing a convenient return experience for customers, and minimizing losses on returned items, the app can significantly contribute to the growth of a merchant's business.

  💬 What merchants say

  Merchants highlight the advantages of ReturnBear in terms of simplifying the returns process and making customers happy. One merchant mentions that having an easy and painless return process helps overcome objections and hesitations before a purchase, and the ability for customers to drop off returns at nearby locations and receive instant refunds has been a great boost for attracting new customers. Another merchant mentions that using ReturnBear has saved them money by consolidating returns and avoiding individual packages being sent back to their warehouse. Merchants appreciate the responsiveness of the ReturnBear team and their continuous improvement of the platform. Overall, merchants highly recommend ReturnBear for simplifying the returns process, reducing customer service tickets, ensuring timely refunds, and improving warehouse efficiency.

  
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  Frate Returns & Recommerce

  Returns solution aimed to keep returns out of your 3PL and in the hands of your next customer.

  ⭐️ 5.0 (5 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Returns Solution app offers several important features to help merchants streamline their returns process and grow their business.

  Firstly, the app utilizes image verification technology to assess the quality of returns. This allows merchants to make cost-friendly decisions, such as sending unopened items directly to another customer, returning items in perfect condition back to the warehouse, reselling items in good condition on a marketplace, or sending unsellable items straight to a recycling center. This helps to decrease the amount of returns that need to be sent to the warehouse, reducing costs and operational complexity.

  Additionally, the app allows merchants to fully customize their returns portal branding and shipping rules, providing a seamless and consistent returns experience for customers. This can help to enhance the merchant's brand image and customer satisfaction.

  Lastly, the app offers a unique feature of showing off carbon emissions savings to customers. This can be a valuable selling point for environmentally-conscious customers, helping merchants to attract and retain customers who prioritize sustainability.

  Overall, the Returns Solution app offers a comprehensive and automated returns management system that can save costs, reduce emissions, and simplify the returns process for merchants, ultimately helping them grow their business.

  💬 What merchants say

  Merchants highlight several key features and benefits of the Frate app. Firstly, they appreciate the concept of shipping returns directly to the next customer, which reduces the number of returns back to the warehouse and simplifies the return process for both customers and merchants. The EcoDrop listings feature is also praised, as it incentivizes customers with deals and creates a sense of scarcity and urgency, driving more sales. Merchants highlight the cost-saving aspect of the app, as it eliminates the need to deal with return shipping and restocking. Additionally, merchants value the eco-friendly alternative to returns that Frate provides, aligning with their brand values and attracting more conscious customers. The customer service provided by the Frate team is highly regarded, with merchants emphasizing their responsiveness and willingness to resolve any issues. Overall, merchants view Frate as a game changer that addresses the negative environmental impact of returns while also saving money and improving the customer experience.

  
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  Turny

  Redesigning the way you process your returns to ensure that your customers have the best experience.

  ⭐️ 5.0 (3 reviews) From $59/month

  🔍 Overview of features

  Turny is an app that focuses on improving the returns process for merchants and their customers. By offering more return options, Turny helps merchants increase exchanges and decrease refunds, ultimately improving customer satisfaction and loyalty.

  One of the key features of Turny is its returns portal, which allows customers to easily initiate a return by entering their order number and zip code. This portal provides a seamless and personalized experience, ensuring that customers don't feel like they've left the merchant's site.

  Additionally, Turny offers several important features to help merchants grow their business. The app allows merchants to offer incentives to customers to continue shopping, encouraging repeat purchases and generating more revenue. It also automates the generation of shipping labels for returns, saving time and effort for both the merchant and the customer.

  Furthermore, Turny provides valuable insights into why products are being returned, allowing merchants to identify trends and make improvements to their products or processes accordingly. This data-driven approach helps merchants optimize their business and reduce the number of returns in the long run.

  Overall, Turny is a comprehensive returns management solution that can greatly enhance the returns experience for customers and help merchants grow their business by increasing exchanges, reducing refunds, and gaining valuable insights.

  💬 What merchants say

  Los usuarios destacan que esta aplicación les ha ayudado enormemente en la gestión de cambios y devoluciones en su tienda. Es especialmente útil para aquellos que ofrecen cambios y devoluciones gratuitas, ya que les permite realizar fácilmente todos los cambios necesarios. Además, los usuarios elogian el magnífico servicio de atención al cliente que reciben, lo que les brinda un soporte adicional y resuelve rápidamente cualquier problema o duda que puedan tener.

  En resumen, los usuarios están muy satisfechos con esta aplicación. Destacan su utilidad para gestionar cambios y devoluciones, especialmente si se ofrecen de forma gratuita. También elogian el excelente servicio de atención al cliente que reciben, lo que les brinda tranquilidad y confianza en el uso continuo de la aplicación. En general, esta aplicación se considera una verdadera maravilla para gestionar de manera eficiente y efectiva los cambios y devoluciones en una tienda de Shopify.
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  WeSupply Returns & Exchanges

  Automate your returns to reduce costs and turn returns into exchanges - Migrate from Returnly

  ⭐️ 5.0 (3 reviews) From $9/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  WeSupply is a comprehensive Post-Purchase Automation Platform that can help merchants grow their business by automating returns and turning them into exchanges. One of the key features of WeSupply is its ability to convert returns into new revenue by offering variant and full catalog exchanges. This means that instead of simply refunding customers for returned items, merchants can offer them the option to exchange the item for a different variant or choose something else from the catalog, increasing the chances of making additional sales.

  In addition to this, WeSupply also offers features such as automated processing, condition-based return destinations, bundles, gift returns, and flexible return policies. These features can help merchants streamline their returns process, save costs, and reduce manual work. The platform also has smart rules and blocklists to decrease returns fraud.

  Furthermore, WeSupply seamlessly integrates with carriers, 3PLs, and ERPs, making it easy for merchants to manage their returns and streamline their operations.

  Overall, WeSupply can help merchants increase sales, cut service costs, and provide a better post-purchase experience for their customers.

  💬 What merchants say

  Merchants highlight the ease of customization and branding options offered by WeSupply, particularly for transactional emails and tracking pages. They also appreciate the responsive and effective support from the WeSupply team, with special mention of Daniela. The app's ongoing feature enhancements and updates to the user interface are seen as providing more flexibility for the merchants. Additionally, merchants highlight the app's comparative value, as it offers more features without the need for constant plan upgrades. Overall, merchants highly recommend WeSupply for its customization options, responsive support, and ongoing improvements.
• 

  Tern Trade‑in

  Easily launch trade-in on your site. Build customer loyalty. Drive revenue through reuse and resale.

  ⭐️ 5.0 (3 reviews) From $99.99/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The tern trade-in app offers a seamless and easy way for merchants to enable their customers to trade-in their previous purchases for store credit. By adding this app to their store, merchants can drive customer loyalty and fuel resale and reuse.

  The app allows merchants to set eligibility and pricing rules for all of their products, ensuring that trade-in values are in line with their business strategy. Customers can trade-in their items either by using their order history or by registering their products, making the process convenient for them.

  Integrated logistics make it easy for customers to send their trade-in items, and for merchants to track what has been received. Once received, the app automatically issues trackable store credit in the form of a discount code, which can be used towards future purchases.

  Additionally, the app allows merchants to relist products for resale, reusing the data associated with every trade-in. Merchants can also use the app analytics to measure the direct impact trade-ins have on their business.

  Overall, the tern trade-in app provides merchants with a comprehensive solution to implement a trade-in program, helping to increase customer loyalty, drive repeat purchases, and enhance sustainability efforts.

  💬 What merchants say

  Individual users highlight the ability of the Tern app to automate and scale their upcycling and trade-in programs. They appreciate the app's ease of use, attractive design, and its ability to help their brand take zero waste initiatives to the next level. Users mention that the app is quick, simple, and effective for launching trade-in schemes, making it essential for Shopify store owners interested in the resale market.

  Overall, merchants have expressed pride in their achievements while using the Tern app. They feel that it has helped them deliver a market-leading proposition for their customers and engage their community in upcycling and reworked collections. The app is seen as a valuable tool for automating and scaling programs, taking zero waste initiatives to the next level, and tapping into the booming resale market. Users appreciate the app's simplicity and effectiveness in launching trade-in schemes, making it a highly recommended app for Shopify store owners.
• 

  Returnista ‑ Return & Exchange

  Take control of your returns and exchanges

  ⭐️ 5.0 (2 reviews) From $19/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Returnista is an all-in-one return solution for Shopify stores that helps merchants take control of their returns and exchanges. The app provides a single, embedded platform to manage all aspects of the return process, from providing a branded return portal to handling logistics and customer support.

  The most important features of Returnista include the ability to drive revenue through exchanges, lower return rates with data insights, and elevate the customer experience. By promoting exchanges over returns, merchants can retain more revenue and reduce the impact of returns on their bottom line. The app also helps transform the returns flow into a data-driven process, allowing merchants to analyze and identify patterns to reduce return rates.

  Returnista also offers a branded, multilingual Returns Portal that enhances the customer experience and increases customer satisfaction. This portal ensures that returns are on-brand and provides a seamless experience for customers looking to return or exchange items.

  Additionally, Returnista helps reduce pressure on the support department by providing proactive communication. The app automates communication with customers throughout the return process, keeping them informed and reducing the need for manual support interactions.

  Overall, Returnista is a powerful app that can help merchants grow their business by improving the returns and exchange process, increasing customer satisfaction, and reducing return rates.

  💬 What merchants say

  Merchants highlight the excellent customer service provided by the app's employees. They appreciate the quick response time and helpful explanations during demos and installations. Merchants also mention that the app is easy to use and navigate, with a clear interface. They appreciate that the app is seamlessly integrated with their online store, automatically adding notes to the original order for both returns and exchanges. Overall, merchants have noticed a positive impact on their return requests and the emails they receive since using this app.
• 

  NTI Delivery Insurance

  Insurance and claims management platform covering goods against loss, damage and theft in transit.

  ⭐️ 5.0 (2 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Shipping & Delivery Insurance app is a powerful tool that provides protection against theft, damage, and loss of items during shipping. By integrating per transaction coverage into your e-commerce store, you can minimize the loss to your reputation and profits.

  One of the key features of this app is that it effortlessly manages the claims handling process and communication between you and your customers. This means that you can spend more time running your business while the app expertly manages the claims to completion.

  The app also provides real-time data and transparency on the status and resolution of any claim, giving you peace of mind and ensuring that your customers are well taken care of.

  Furthermore, the app is backed by NTI, Australia's leading specialist in shipping, delivery, and logistics. This means that you can trust that your per-transaction coverage is backed by insurance experts who understand the specific needs of your business.

  Overall, the Shipping & Delivery Insurance app is an essential tool for any merchant looking to protect their customers and reputation, while also streamlining the claims management process.

  💬 What merchants say

  Merchants highlight the easy integration and the helpful and friendly staff of NTI Delivery Insurance. They appreciate that the app addresses many problems faced by businesses, particularly small businesses. Users describe it as a game-changer that provides reliability and peace of mind. Overall, merchants find the app to be highly beneficial and valuable for their businesses.

  
• 

  Code Returns & Exchanges

  A branded self-service Returns & Exchanges portal for your customers.

  ⭐️ 5.0 (2 reviews) From $50/month. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Returns & Exchanges app offers a branded self-service portal for customers to easily process returns and exchanges, helping merchants turn returns into exchanges and boost their revenue. The app provides a simple but powerful dashboard within the Shopify Admin, allowing merchants to manage returns and exchanges efficiently.

  By offering a smooth and branded returns process, merchants can enhance the customer experience and build trust with their customers. The app also enables exchanges to other products, giving merchants the opportunity to upsell and cross-sell to customers who may have initially wanted a refund.

  The app is designed to be user-friendly and easy to install, making it a plug-and-play solution for Shopify merchants. With the Returns & Exchanges app, merchants can streamline their returns process, reduce refunds, and ultimately grow their business by providing a seamless customer experience and increasing opportunities for additional sales.

  💬 What merchants say

  Merchants highlight that the R&E app enhances the customer experience by providing tracking, processing, and automatic email updates for returns and exchanges. This eliminates the need for customers to contact the merchant for updates and improves the overall communication process. The app also offers different settings for international shipments, allowing merchants to customize the experience for customers in different countries. Users appreciate the ease of use and intuitiveness of the app, both for themselves and their customers. They also praise the quick and skillful support provided. However, some merchants mention that it would be beneficial to have a standard feature for complete data analysis, specifically to understand why products are being returned.

  Overall, the R&E app is highly regarded by merchants for its ability to streamline and improve the returns and exchanges process. It offers comprehensive tracking and communication features, making it easier for merchants to manage returns and keep customers informed. The app is user-friendly and provides useful functionalities for refunds and exchanges. While some merchants express a desire for additional data analysis features, the overall consensus is that the app is a valuable tool for enhancing the customer experience and simplifying the returns process.
• 

  Troquecommerce

  Automatizamos trocas e devoluções para seu e-commerce. Reduza suas despesas e conquiste clientes.

  ⭐️ 5.0 (2 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Troquecommerce app automates and simplifies the process of exchanges and returns for e-commerce businesses. It offers several important features that can help a merchant grow their business:

  1. 24/7 Exchange Center: The app provides a central hub for customers to initiate exchanges and returns at any time, improving customer satisfaction and convenience.

  2. Automated Validation: The app automates the validation of exchange deadlines, ensuring that customers are within the allowed timeframe for returns. This helps merchants save time and simplifies the process for customers.

  3. Reverse Logistics: The app allows merchants to generate manual or automatic reverse logistics, making it easy to handle the return shipping process. This feature helps reduce the cost of returns and improves efficiency.

  4. Tracking: Merchants can track the progress of reverse logistics, enabling them to provide real-time updates to customers and enhance transparency.

  5. Store Credit: The app enables merchants to create store credits with just one click, providing an alternative to refunds and encouraging customers to make future purchases.

  By automating and streamlining the exchange and return process, Troquecommerce helps merchants improve customer satisfaction, save time, reduce expenses, and ultimately increase customer loyalty and repeat purchases.

  💬 What merchants say

  Based on the user reviews, merchants highlight that the Troque Ecommerce app has solved their issues with customer returns and exchanges. They appreciate the ease and speed of the return process, as well as the security it provides. The platform's data generation is also praised for its clarity and usefulness. One user mentions that they believe a rating of 5 stars is not enough to commend the app developers. They express gratitude and state that the app has significantly improved their ecommerce experience. Another user expresses excitement that the app was created by Brazilians, making them even happier to recommend it to others.

  Overall, the reviews indicate that merchants are highly satisfied with the Troque Ecommerce app. It is praised for its efficiency in handling returns and exchanges, as well as its user-friendly interface. The app's data analytics capabilities are also seen as a valuable tool for merchants. The positive feedback and gratitude expressed by the users indicate that the app has successfully addressed a pain point in their ecommerce operations.

  
• 

  Protect for Shipments & Causes

  Add shipping, product, price, and other protections to your shop while supporting a cause!

  ⭐️ 5.0 (2 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  Protect is an app that offers various protections for both your shop and customers. It includes features such as shipping, product, and price protection. By using this app, merchants can increase their order value without negatively impacting their conversion rate. Protect also handles customer service claims, saving merchants time and providing customers with peace of mind.

  One of the standout features of Protect is that merchants don't have to pay for the service. Instead, they make money when Protect covers claims and reorders. Additionally, merchants have the opportunity to support their favorite causes or help the planet, which can lead to shared marketing and exposure through Protect's community.

  The app's ability to handle customer service claims and provide various protections can help merchants build trust with their customers, resulting in increased sales and customer loyalty. The option to support causes or help the planet also allows merchants to align their business with their values, which can attract socially-conscious customers. Overall, Protect offers a comprehensive solution for merchants looking to add extra layers of protection to their shop while making a positive impact.

  💬 What merchants say

  Merchants highlight the ease of installation and use of this app. They find it incredible and believe it will greatly assist in managing customer orders.

  
• 

  iF Returns & Exchanges

  Reduce refunds transforming them into exchanges and new sales and eliminate manual work

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are:

  1. Reduce refunds and turn them into exchanges and new sales: The app presents the merchant's full product catalog to incentivize customers to exchange or purchase new products instead of refunding. This helps increase sales and retain customers.

  2. Automate refunds based on triggers: The app automates the refund process based on predefined triggers, saving merchants time and eliminating manual work.

  3. Streamline customer service with full traceability: The app provides complete traceability and information about the return and refund process, making it easier for customer service teams to handle inquiries and provide assistance.

  4. Customizable return and refund options: Merchants can configure the app to show different return and refund options based on customer or country, allowing for a personalized experience.

  5. Integration with carriers and drop-off points: The app offers integration with carriers or provides negotiated rates for over 200,000 drop-off points worldwide, simplifying the transportation and refund operations.

  By utilizing this app, merchants can reduce refund rates, increase sales through exchanges, automate refund processes, provide a personalized experience, and streamline customer service. This, in turn, helps merchants grow their business by improving customer satisfaction and operational efficiency.

  💬 What merchants say

  This merchant highlights the app's performance and how it resolved their problem of managing customer returns. They also mention that the app is intuitive but required some customization, which the customer center was able to assist with. Overall, they highly recommend the app.

  Another merchant mentions that this app is a great solution for managing returns and exchanges. They appreciate how easy it is to set up and use. They also mention that the customer support team is very helpful and responsive. They highly recommend this app to other merchants who need a reliable returns management system.

  Overall, merchants have positive feedback about this app. They appreciate its performance and how it resolves the problem of managing customer returns. They also value its intuitive interface and the assistance provided by the customer support team. The app is highly recommended for its ease of use and reliability in handling returns and exchanges.

  
• 

  Hafback

  Hafback is a free Returns Management tool that instantly lists and sells your in-process returns.

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of Hafback are:

  1. Self-serve customer returns portal: Hafback provides a branded returns portal for your customers to initiate returns easily and independently.

  2. Seamless integration to the Hafback Returns Recommerce marketplace: When a return is initiated, qualified returns are instantly listed for sale on the Hafback marketplace, allowing you to recoup some of the costs associated with returns.

  3. Returns data and analytics: Hafback provides you with detailed data and analytics on your customer returns, allowing you to gain insights and make informed decisions to improve your returns process.

  4. Process automation: Hafback automates various aspects of the returns process, including approvals and shipping label generation, saving you time and streamlining operations.

  5. Dashboard for instant visibility: Hafback offers a dashboard that gives you real-time visibility into your customer returns data, making it easier to track and manage returns.

  By using Hafback's Returns Recommerce solution, merchants can eliminate returns by quickly listing them for sale, reducing operational costs, and generating additional revenue. The automated processes and analytics provided by Hafback also help merchants streamline their returns process and make data-driven decisions to improve customer satisfaction.

  💬 What merchants say

  The individual user highlights of this app include its time and resource-saving capabilities, its positive impact on the user experience for customers, and the accessibility and helpfulness of the app's team. Merchants appreciate the customization options and the prompt support provided by Brian and Luch. Additionally, the alignment of the app's mission with the merchant's goal to promote sustainable fashion is praised.

  Overall, merchants highly recommend this app and emphasize its positive impact on their business. They express gratitude for the time and resource savings it provides, as well as the improved user experience for customers. The app's team is praised for their accessibility, helpfulness, and willingness to customize the app to meet the merchant's needs. The alignment of the app's mission with the merchant's sustainability goals is also highlighted as a positive aspect of the app. Overall, merchants express excitement about the partnership with the app and the potential for growth.

  
• 

  ReturnPostage Automate Returns

  Improve your customers' returns experience with an automated returns process for your store.

  ⭐️ 5.0 (1 review) From $7/month. 7-day free trial.

  🔍 Overview of features

  The most important features of this app are the automated returns process, return label generation and email notifications, returns widget, and returns tracking.

  By offering an automated returns process, the app saves merchants time and effort by streamlining the returns and refunds workflow. This automation ensures a smooth and efficient returns experience for customers, leading to higher customer satisfaction and retention.

  The return label generation and email notifications feature allows merchants to easily generate return labels and automatically send them to customers. This simplifies the returns process for customers, making it more convenient and hassle-free.

  The returns widget on the merchant's website enables customers to initiate returns directly from the site, providing a seamless and user-friendly returns experience. This feature enhances customer satisfaction and encourages repeat purchases.

  With the returns tracking functionality, merchants can keep track of all returns and refunds across multiple sales platforms. This centralized tracking system helps ensure that all returns are properly managed and resolved, leading to improved customer service and loyalty.

  Overall, this app helps merchants improve their customers' returns experience, saves time and effort through automation, and enhances customer satisfaction and retention.

  💬 What merchants say

  Merchants appreciate the seamless and user-friendly setup process of the app, finding it easy to download and set up. They also highlight the app's simplicity and ease of use for customers, making it convenient for them to navigate and make purchases. The company behind the app is also commended for being responsive and open to suggestions, showing their dedication to providing a positive user experience. Overall, merchants have a positive impression of the app, finding it effortless to use and appreciating the responsive nature of the app's developers.
• 

  iF Returns & Exchanges

  Reduce refunds transforming them into exchanges and new sales and eliminate manual work

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are its ability to reduce refunds by transforming them into exchanges and new sales, automate refunds based on triggers, streamline customer service with full traceability, and integrate with carriers for easy return shipping.

  By presenting the merchant's full product catalog, the app incentivizes customers to exchange their refunded items for new products, increasing sales and reducing potential losses. The automation of refunds based on triggers saves the merchant time and eliminates the need for manual work. The app also allows for customization of return and refund options per client or country, ensuring a personalized experience for each customer.

  Additionally, the app offers integration with carriers and access to negotiated rates for over 200,000 drop-off points worldwide. This makes the return process seamless and convenient for customers, further increasing the likelihood of exchanges and new sales.

  Overall, this app helps a merchant grow their business by reducing refunds, increasing sales through exchanges, improving customer service, and optimizing operational costs.

  💬 What merchants say

  According to one merchant, this app is perfect for managing customer returns and has a great performance. They found it to be intuitive but also appreciated the helpfulness of the customer support team when they needed customization. Overall, they highly recommend the app.

  
• 

  Recommerce

  Launch a trade-in and resale experience today.

  ⭐️ 5.0 (1 review) $89.70/month. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Recommerce app is a powerful tool for merchants looking to launch a trade-in and resale experience. It offers several key features that can help a merchant grow their business.

  Firstly, the app allows merchants to incentivize customer loyalty by offering customers the option to trade in their secondhand items in exchange for cash or store credit. This not only encourages customers to keep coming back to the store but also helps to build a strong customer relationship.

  Secondly, the app helps merchants reach new shoppers by tapping into the growing market for secondhand items. By offering a trade-in and resale experience, merchants can attract a new customer base that is interested in sustainable shopping and finding good deals on pre-owned items.

  Lastly, the app provides smart pricing rules and automated shipping labels, making the buyback process frictionless. Merchants can set up customized pricing rules based on factors like item condition, brand, or market demand. The app also generates shipping labels automatically, saving time and effort for both the merchant and the customer.

  Overall, the Recommerce app offers merchants a way to incentivize customer loyalty, reach new shoppers, and build a new revenue stream from selling secondhand items.

  💬 What merchants say

  This merchant highlights the amazing customer support provided by the app, mentioning that every issue and custom request was resolved quickly. They specifically thank Eerik for their support and highly recommend the app.

  Overall, merchants have praised the app for its exceptional customer support. They have mentioned that the support team is quick to resolve any issues or custom requests, providing a positive experience for users. The app is highly recommended by merchants who have found the customer support to be amazing.
• 

  Reversso

  Returns center, refunds and exchanges, reverse logistics, returns labels and more.

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are the returns center, self-service experience, customizable return policy, and automated processes.

  The returns center integrated into the merchant's store allows customers to easily request returns or exchanges for any product. This self-service experience improves customer satisfaction and reduces the workload for the merchant's customer service team.

  The ability to set up a customized return policy with the merchant's design and custom notifications enhances the customer experience, making it feel personalized and aligned with the merchant's brand.

  The app also offers the option to create business rules to automate and authorize different steps in the returns process. This automation saves time for the merchant and ensures a streamlined and consistent return process for customers.

  Other important features include the ability to automatically generate return labels and a risk scoring system to prevent or reduce fraud. These features further simplify the returns process for both the merchant and the customer, while also providing security and peace of mind.

  Overall, this app can help a merchant grow their business by improving customer satisfaction, reducing customer service workload, and streamlining the returns process.

  💬 What merchants say

  con Reversso.

  En general, los usuarios destacan que Reversso es una aplicación muy completa y fácil de usar para gestionar cambios y devoluciones en sus tiendas. Aprecian la facilidad de integración tanto para ellos como para sus clientes, así como la profesionalidad del equipo de Reversso. Los usuarios también resaltan la presencia y disponibilidad del equipo de soporte, que está siempre dispuesto a responder preguntas y brindar ayuda cuando sea necesario. Algunos usuarios mencionan que también se ofrecen reuniones y capacitación para ayudar a los comerciantes a aprovechar al máximo la aplicación. En resumen, los usuarios recomiendan Reversso al 100% y están muy satisfechos con su elección.

  
• 

  Reveni Returns & Exchanges

  Improve your post-sales experience. Turn returns and exchanges into a lever for loyalty and sales.

  ⭐️ 5.0 (1 review) Price: Free

  🔍 Overview of features

  The Reveni app is designed to improve the post-sales experience for merchants by turning returns and exchanges into opportunities for loyalty and sales growth. With Reveni, merchants can provide an exceptional post-purchase journey for their customers through a tailored Return portal and Merchant dashboard.

  Key features of Reveni include:

  1. Branded easy-to-use return portal: Empower customers to initiate self-refunds or exchanges through a customizable and user-friendly portal, enhancing their experience.

  2. Customizable return methods: Define return methods based on location, transaction type, and order amount to provide a personalized experience for customers.

  3. Automated instructions: Ensure successful product returns by automatically sending clear instructions to customers, minimizing confusion and improving efficiency.

  4. Merchant dashboard: Gain increased control over the return and exchange processes through a centralized dashboard, allowing merchants to accept or reject returns and trigger refunds automatically.

  By implementing Reveni, merchants can streamline their return and exchange operations, reducing expenses and complaints while maximizing customer satisfaction. This improved post-sales experience can lead to increased customer loyalty and recurring sales, driving business growth.

  💬 What merchants say

  According to merchant reviews, the Reveni app has been highly effective in reducing customer inquiries about payment status and returns. Users have reported a significant decrease in tickets related to these issues since installing the app, allowing their team to focus on more important tasks. Additionally, merchants have noticed an increase in their re-purchase ratio, attributing it to the app's ability to provide fast refunds to customers. The Reveni team is also praised for their helpfulness and understanding of business needs, making them an ideal partner. Overall, merchants have found the Reveni app to be a valuable tool in streamlining customer service and improving customer satisfaction.

  
• 

  EcoShip: Return labels, pickup

  Generate discounted shipping labels and let your shoppers buy eco-friendly labels

  ⭐️ 5.0 (1 review) Price: Free

  🔍 Overview of features

  The app offers several important features for merchants. Firstly, it provides access to discounted rates at dozens of carriers globally, including UPS, USPS, FedEx, Delhivery, and regionals. This allows merchants to save on shipping costs, which can significantly impact their bottom line.

  The app also syncs orders automatically with Shopify, making it easier to create shipping labels with pre-filled shipping details. This saves time and streamlines the shipping process for merchants.

  Additionally, the app allows merchants to automate return workflows and build branded return experiences. This is crucial for providing a seamless and professional return process, which can improve customer satisfaction and loyalty.

  Furthermore, the app offers the ability to create return labels for worldwide returns, allowing merchants to easily manage returns from customers around the globe.

  Lastly, the app provides the option for shoppers to buy their own carbon-neutral return labels, which aligns with the growing demand for eco-friendly options and can attract environmentally-conscious customers.

  Overall, this app offers a range of features that can help merchants grow their business by reducing shipping costs, improving the return process, and providing eco-friendly options for customers.

  💬 What merchants say

  Many merchants highlight that this app is great for creating pickup options for their customers. They mention that the app is easy to set up and allows them to offer convenient pickup locations and time slots. Some users also appreciate the ability to customize the pickup instructions and notifications, making the process smoother for both merchants and customers. Additionally, merchants mention that the app integrates well with their Shopify store, ensuring a seamless experience.

  Overall, merchants find this app to be a valuable tool for creating pickup options. They appreciate its user-friendly interface and customization options, which make it easy to adapt to their specific business needs. The app's integration with Shopify is also praised, as it ensures a smooth and efficient pickup process. Merchants feel that this app helps enhance their customer experience by offering a convenient and reliable pickup option.

  
• 

  Parcel Panel Returns& Exchange

  Make returns and exchanges hassle-free to reduce costs, retain customers and recapture revenue.

  ⭐️ 4.9 (109 reviews) Price: Free

  🔍 Overview of features

  ParcelPanel offers a solution to simplify and streamline the returns process for merchants, helping them reduce costs, retain customers, and recapture revenue.

  The app provides a self-service returns center and email notifications to give customers peace of mind and keep them informed about the status of their returns. This can help improve customer satisfaction and retention.

  Merchants can easily centralize returns and exchanges management with ParcelPanel, saving time and increasing operational efficiency. The app also allows customization of return solutions to encourage exchanges and save lost sales.

  ParcelPanel helps prevent fraud by allowing merchants to set eligibility rules and acceptable reasons and evidence for returns. This can help protect the merchant's bottom line.

  With features like branded returns pages, a returns management portal, flexible exchanges and refunds, and automated workflows, ParcelPanel simplifies the entire returns process for merchants. The app also auto-updates Shopify order details, making it easy for merchants to manage refunds.

  Overall, ParcelPanel's features can help merchants provide a hassle-free returns experience, improve customer satisfaction, and grow their business by reducing costs and retaining customers.

  💬 What merchants say

  Merchants highlight the amazing return page and seamless integration with Shopify as the standout features of this app. They appreciate the ease of use and the ability to customize the return process to align with their brand. Some merchants also mention the responsive customer support, particularly mentioning the product manager, Sunny, and their willingness to listen to feedback and make updates to the app. Overall, merchants highly recommend this app for its user-friendly return page and its integration with Shopify, as well as the attentive customer support that ensures their needs are met.

  
• 

  Guide Shipping Insurance

  Eliminate the risk of lost, damaged, or stolen packages with Guide Shipping Insurance at checkout

  ⭐️ 4.9 (91 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  Guide Shipping Protection is an app that helps merchants eliminate the risk of lost, damaged, or stolen packages. With this app, merchants can offer their customers the ability to protect their packages at checkout with just one click.

  The most important features of Guide Shipping Protection include instant resolutions for lost, damaged, or stolen packages. If an item is lost, damaged, or stolen, the app will replace it with a repurchase directly from the merchant's site. This not only avoids the headaches associated with replacing packages but also adds revenue to the merchant's business.

  Additionally, the app provides post-purchase protection from various issues such as damage, loss, theft, and chargebacks. It is hyper-focused on improving the customer experience by turning shipping issues into loyalty. The app also offers full MSRP replacements, adding new revenue to the merchant's business with its approve-all-claims model.

  Overall, Guide Shipping Protection is a valuable app for merchants who want to provide their customers with peace of mind when it comes to package protection, while also generating additional revenue for their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight the quick response and helpfulness of the Guide app in setting up their Shopify store and addressing customer claims. They appreciate the efficiency of customers being able to provide information directly to Guide, resulting in quicker resolution of issues. Merchants also value the additional layer of safety and customer satisfaction that Guide provides, especially for niche businesses with custom-made or high-cost products. The occasional hiccup is mentioned, but any problems that arise are promptly resolved. Overall, merchants give Guide a 10/10 rating and highly recommend it for businesses that regularly ship customer orders and want to ensure a pain-free process for their customers. However, there is one user who mentions a lack of response from the app's support team, causing some uncertainty about the effectiveness of customer communication.

  
• 

  Rich Returns & Exchanges

  Easily automate your customer returns, exchanges, refunds, prepaid return labels, and store credit!

  ⭐️ 4.9 (66 reviews) From $19/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  This returns app offers a range of features designed to streamline the return process and improve customer satisfaction. It allows merchants to create a custom-branded returns portal that integrates with their store, making it easy for customers to process returns and exchanges. The app also has the ability to suggest exchanges instead of returns, helping merchants recapture lost revenue.

  One of the key features of this app is the automatic generation of prepaid return labels from over 50 carriers worldwide. This simplifies the return process for customers and ensures that the return shipping is handled smoothly. Additionally, the app allows merchants to set up automated rules to accommodate their return policy and exchange terms.

  Another important feature is the ability to keep customers informed throughout the entire returns and exchanges process with automated email updates. This helps merchants maintain good communication with their customers and keep them happy throughout the return process.

  Lastly, the app offers easy integration with other business processes like ERP, IMS, CRM, and 3PL systems, making it a convenient option for merchants who want to seamlessly integrate their return process with their existing systems. Overall, this app can help merchants save time, improve customer satisfaction, and streamline their return process.

  💬 What merchants say

  Based on the user reviews, merchants highlight the easy setup process and quick implementation of the Rich Returns app. They appreciate the multilingual features, well-designed return portal with branding options, and the app's overall ease of use. The customer support team is also praised for being responsive and helpful. Some merchants mention the need for updates to make the app more competitive with larger return apps, but overall, they find the app to be a great tool for organizing and expediting the return process.
• 

  PostCo: Returns & Exchanges

  Retain your returns revenue or upsell your returns. Save costs with automations and integrations.

  ⭐️ 4.9 (61 reviews) From $49/month. 14-day free trial.

  🔍 Overview of features

  The most important features of the PostCo app for merchants are its branded returns center, customizable design, automated return policies, and integration options.

  With the branded returns center, merchants can create a professional and consistent experience for their customers, increasing customer loyalty. The customizable design allows merchants to fully customize their returns portal with their logo, colors, images, font, and URL, ensuring it aligns with their brand identity.

  The app also offers automated return policies, allowing merchants to configure rules for specific return outcomes based on their needs. This helps streamline the returns process and save operational costs.

  Additionally, the app provides options for revenue retention and upselling returns. Merchants can offer store credit, refunds, and exchanges for equal or higher value products, encouraging customers to make additional purchases.

  Integration options are available to automate shipping label generation, with custom or ready-made integrations. This saves time and effort for merchants by simplifying the shipping process.

  Overall, the PostCo app helps merchants improve their return experience, increase customer loyalty, save costs, and streamline operations, ultimately leading to business growth.

  💬 What merchants say

  Merchants highlight the fantastic customer service provided by the PostCo app, specifically mentioning the helpfulness of the customer service representatives, such as Melisa, Dylan, and Felicia. They appreciate that the app has improved the customer experience and made the return process smoother. However, one merchant does mention an issue with being charged for return shipping fees and not receiving a clear explanation for the oversight. Overall, merchants find the app to be user-friendly and easy to use, with one merchant recommending it highly and praising the helpfulness of COO Melisa Wang.
• 

  ExchangeIt Returns & Exchanges

  Return management to exchange orders, easy refunds, restock & return portal for order management

  ⭐️ 4.9 (54 reviews) $9.99/month. 7-day free trial.

  🔍 Overview of features

  The Exchange It app is a powerful tool for managing returns, exchanges, refunds, and inventory within Shopify Admin. With this app, merchants can streamline their return management process and optimize their inventory management.

  One of the key features of the app is the ability to process returns and exchanges seamlessly. Merchants can easily handle cancellation and refund requests, saving time and effort. They can also create exchange orders directly within the Orders page, making the fulfillment process more efficient.

  The app also offers flexible restocking options, allowing merchants to choose specific products and select inventory locations. This helps to keep track of inventory levels and ensure that the right products are available for future orders.

  In terms of refunds, merchants have the option to auto-calculate refunds based on returned items or customize the refund amount as needed. This flexibility ensures that merchants can meet their customers' needs and provide a smooth refund experience.

  Additionally, the app offers the convenience of auto-completing customer details and allowing modifications to shipping information, making it easy to process returns and exchanges accurately.

  Overall, Exchange It is a valuable app for any merchant looking to simplify their return management process, optimize their inventory, and provide exceptional customer service.

  💬 What merchants say

  Merchants praise this app for its ability to retain revenue by allowing them to easily manage returns and exchanges. They appreciate that it integrates with Shopify inventory and is accessible through the main dashboard. Users also highlight the excellent customer service, with one merchant mentioning a video call with the support team to resolve an issue in less than an hour. Overall, merchants find Exchange It to be a great product that simplifies the returns process and improves customer service. Some users express a desire for more features and an annual payment option, but still consider the app affordable compared to others.
• 

  Redo Free Returns & Exchanges

  Automate returns. Retain revenue with incentivized store credit/exchanges. Create happy customers.

  ⭐️ 4.9 (51 reviews) Price: Free

  🔍 Overview of features

  Redo is an app that offers a game-changing return coverage option for merchants, allowing them to reduce returns and eliminate return costs. With Redo, merchants can compete with Amazon's Return Policy and never have to pay for return costs again.

  The most important features of Redo include:

  1. Disruptive Return Coverage: Redo offers a unique return coverage option to customers, helping merchants decrease returns and keep more profit on every return. This can significantly impact a merchant's bottom line and improve overall profitability.

  2. Proprietary Reward System: Redo includes a proprietary reward system, which incentivizes customers to choose store credit instead of a refund. This helps merchants retain revenue and encourages repeat purchases, leading to long-term customer loyalty and increased sales.

  3. Compete with Amazon: By offering Free Return Coverage, merchants can compete with Amazon's Return Policy. This gives customers peace of mind and encourages them to make a purchase, knowing that returns will be hassle-free and cost-free.

  Overall, Redo is a powerful app that can help merchants grow their business by reducing returns, eliminating return costs, increasing profitability, and competing with industry giants like Amazon.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight several key features of this app. They emphasize that it is incredibly useful and seamless, particularly for small business owners. The app streamlines returns and exchanges through an intuitive portal that can be placed anywhere on the website. It auto-syncs with store policies and generates shipping labels for customers. Merchants appreciate the ability to offer store credit and upsell through the app, as well as the option to pre-approve returns and collect customer feedback. The opt-in cost for customers is mentioned to be nominal. Additionally, merchants praise the app's customer support, describing it as helpful and timely.

  Overall, the app is highly recommended by merchants. They emphasize its value for small business owners and its ability to simplify and enhance the return and exchange process. The fact that it is free for merchants is highlighted as a major benefit. The onboarding customer service is also commended, with merchants expressing appreciation for the personalized support provided by the app's team. Overall, merchants encourage others to download and use this app.

  
• 

  Easy Returns Management System

  ⭐️ 4.9 (42 reviews) $19.99/month. 30-day free trial.

  🔍 Overview of features

  The Returns Management System App is a must-have for any Shopify merchant looking to streamline their returns process and improve customer satisfaction. By integrating with Shopify, this app allows customers to easily file return requests directly on your store without the need to log in. This simplifies the process for customers and encourages them to complete returns, ultimately boosting customer loyalty and repeat purchases.

  For merchants, the app offers a range of features to make handling returns a breeze. You can easily track and manage all return requests in one place, saving time and effort. The app also provides customizable return policies, enabling you to set rules and guidelines that align with your business needs. With the ability to generate return labels and handle refunds directly through the app, you can expedite the return process and provide a seamless experience for your customers.

  By streamlining the returns process and providing a user-friendly interface for both customers and merchants, the Returns Management System App can help merchants improve customer satisfaction, build trust, and ultimately grow their business.

  💬 What merchants say

  Merchants highlight the simplicity and ease of use of this app, stating that it does exactly what they need it to do. They also praise the excellent customer service, noting that the support team is attentive, helpful, and quick to respond to any questions or requests. One merchant specifically mentions the team's willingness to accommodate a custom color request. Overall, merchants highly recommend this app for streamlining the returns process and improving the customer experience. They appreciate its straightforward functionality and the exceptional support provided by the team.
• 

  CreditsYard — Store Credit

  Issue store credit & cashback to your customers that can be used to process refunds or reward.

  ⭐️ 4.9 (17 reviews) From $20/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  This app allows merchants to issue store credit to their customers, which can be used for refunds or as a reward. The store credit can be spent on new orders, helping to increase customer loyalty and encourage repeat purchases.

  The app provides a seamless process for processing refunds directly from the app or the customer's page. Merchants can easily add or subtract store credit from a customer's balance, either individually or in bulk. This flexibility allows for efficient management of store credit and ensures accurate customer balances.

  Additionally, the app offers cashback and automation functionality to reward customers for purchasing from specific collections or products. This can be a powerful tool for incentivizing customers and driving sales.

  The app also includes features for easy tracking and management of customer store credit, with bulk CSV import/export capabilities. This simplifies the process of keeping track of customer balances and ensures accurate and up-to-date records.

  Overall, this app provides essential features for managing store credit, processing refunds, and rewarding customers, all of which can contribute to the growth of a merchant's business.

  💬 What merchants say

  Merchants highlight the ease of use and flexibility of CreditsYard, particularly in terms of its rewards program. They appreciate that the app allows customers to use store credits like actual money in their shopping cart, instead of having to convert points into coupon codes or discounts. This feature is seen as a major advantage, as it offers a more seamless and user-friendly experience for customers. Merchants also praise the exceptional customer service provided by the CreditsYard team, noting their responsiveness and willingness to help with customizations and technical issues. Overall, merchants find CreditsYard to be an amazing and efficient app for managing store credits and rewarding customers, with a simple setup and straightforward functionality. They highly recommend it to other merchants in need of a store credit app.
• 

  Baback ‑ Exchanges & Returns

  Baback is the first automated interface for managing exchanges and returns in France and Europe

  ⭐️ 4.9 (11 reviews) $99/month. 14-day free trial.

  🔍 Overview of features

  The Baback app is an essential tool for Shopify merchants looking to streamline their post-purchase management process. With Baback, merchants can provide their customers with a seamless return experience, offering options for exchanges, coupons, and refunds. This user-friendly front-end interface ensures that customers have a positive experience even when returning or exchanging products.

  In addition to the customer-facing features, Baback also offers a comprehensive logistics interface. This interface can be seamlessly integrated with all logistics providers, allowing merchants to efficiently manage the entire return process. This integration helps merchants save time and resources by automating the management of exchanges and returns.

  Furthermore, Baback offers a fully integrated and competitive partner return transport contract. This means that merchants can easily arrange for return shipping with trusted logistics partners, ensuring quick and reliable delivery of returned items.

  By using Baback, Shopify merchants can enhance the post-purchase experience for their customers, leading to increased customer loyalty and satisfaction. The app's automation and integration capabilities also help merchants save time and resources, allowing them to focus on growing their business.

  💬 What merchants say

  Merchants highlight that this app is an excellent solution for connecting with their logistics provider and customer service solution (ZenDesk). They appreciate the quick responses from the team and find the app easy to use. The team is also praised for being responsive and attentive to their customer's needs. One merchant mentions that the app integrates well with their theme. Overall, merchants have a positive experience with this app, finding it to be reliable and effective in managing returns. The team behind the app is proactive in reaching out and ensuring that everything is running smoothly. The app also seamlessly integrates with the merchant's existing systems, making it a convenient choice for their business needs.
• 

  Omega ‑ Returns & Exchanges

  Returns & exchanges made easy. Faster returns, return customers, and more revenue retention.

  ⭐️ 4.9 (9 reviews) Price: Free

  🔍 Overview of features

  Returns Drive is an app that helps merchants provide a seamless and stress-free returns experience for their customers. It offers a range of features that can help a merchant grow their business:

  1. Branded return page and automated notifications: This feature keeps customers updated and engaged throughout the returns process, boosting customer loyalty and satisfaction.

  2. Automated return label generation: This reduces the time and effort required to process returns, making the process faster and more efficient.

  3. Rule setting: Merchants can set rules for return windows, customer eligibility, and product tags, reducing the number of invalid return requests and ensuring that returns are processed only for eligible items.

  4. Flexible refund options: Returns Drive allows merchants to refund customers in various ways, including store credit, discount codes, and online bank transfers, giving customers more options and increasing the likelihood of repeat purchases.

  5. Exchange item management: The app enables merchants to easily search for and select exchange items directly within the return portal, streamlining the exchange process and improving customer satisfaction.

  By providing a seamless returns experience, reducing time and effort spent on returns processing, and offering flexible refund options, Returns Drive can help merchants retain more revenue, create happier customers, and ultimately grow their business.

  💬 What merchants say

  Individual users highlight the helpfulness of the customer support team, particularly Tracy from Omega, who worked closely with them to resolve any bugs and improve the stability of the app. Users also appreciate the app's necessary features for a returns centre and its clean and easy-to-use functions. Some users suggest areas for improvement, such as using their own domain and enhancing the customer returns login page and email templates. However, overall, users are impressed with the app and highly recommend it, noting that it is better than other similar apps they have used in the past. The customer service is described as exceptional, and the app is praised for its smooth performance on websites.

  
• 

  EcoReturns: AI Powered Returns

  AI and chatbot powered Returns & Exchange automation app that saves you time, money, and emissions.

  ⭐️ 4.8 (75 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  EcoReturns is an AI and chatbot powered Returns & Exchange automation app that can greatly benefit a merchant's business. The app offers a highly configurable return portal, returns policies, return reasons, and automation rules, allowing merchants to customize the returns process to fit their specific business needs. By automating RMA, shipping labels, pickups, refunds, store credits, and exchanges, EcoReturns helps reduce the time and effort required to manage returns, leading to improved efficiency and cost savings.

  Additionally, EcoReturns provides AI-based growth tools that can help prevent returns, RTO (Return to Origin), and improve profitability. The app also offers seamless integration with various shipping carriers, 3PL, ERP, OMS, CRM, and Dropship systems through APIs, ensuring smooth operations and streamlined processes.

  Furthermore, EcoReturns includes a ChatGPT powered chatbot, which enhances the customer experience by providing instant and helpful support. This feature helps merchants deliver excellent customer service, leading to increased customer satisfaction and loyalty.

  Overall, EcoReturns offers a comprehensive solution for returns and exchanges management, automation, and customer support, helping merchants save time, money, and resources while improving their post-purchase experience and ultimately growing their business.

  💬 What merchants say

  Based on the user reviews, merchants highlight the helpfulness and ease of use of the EcoReturns app. The team is praised for their guidance, prompt communication, and availability for support. The app's economical pricing compared to hiring a resource for returns management is also mentioned as a benefit. Users appreciate that customers can easily create exchange requests and select new products. Some users suggest adding more courier partners for reverse pick-ups. There are also mentions of bugs in the system that took some time to get fixed and issues with subscription activation. However, overall, merchants appreciate the stellar customer service provided by the EcoReturns team, with one-on-one virtual meetings to guide them through the setup process. The app is described as user-friendly and suitable for small businesses, with a free plan available. Gratitude is expressed towards Saurav Pramanik from EcoReturns for his patience and assistance.

  
• 

  Indian Logistics Services

  Integrated Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, DTDC, Ekart, Smartr, Amazon Shipping

  ⭐️ 4.8 (74 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  This app offers a wide range of features to help merchants streamline their shipping process and grow their business. The most important features include:

  1. Integration with 10 Leading Indian Logistics Services: Merchants can ship their orders using popular logistics services such as Delhivery, FedEx, Bluedart, Pickrr, Ecom Express, DTDC, and more. This ensures that merchants have multiple options for reliable and efficient shipping.

  2. Seamless package uploading: Merchants can easily upload package information, saving them time and effort in manually inputting data for each order. This feature enables them to quickly generate AWB numbers without the need for manual entry.

  3. Print packing slips & order invoices: The app provides GST enabled invoice templates, allowing merchants to easily print packing slips and invoices for their orders. This helps in maintaining a professional and organized shipping process.

  4. Bulk order processing: Merchants can process multiple orders at once, saving valuable time and effort. This feature is especially useful for merchants with a large volume of orders.

  5. Return request management: The app offers tools for managing returns, ensuring that merchants can efficiently handle return requests and provide a seamless customer experience.

  6. Email notifications and real-time tracking: Merchants can set up email notifications for different events, keeping customers informed about the status of their orders. Real-time tracking of shipped orders allows both merchants and customers to track packages and stay updated on their delivery status.

  Overall, this app provides a comprehensive solution for shipping and logistics management, helping merchants save time, improve efficiency, and enhance the customer experience.

  💬 What merchants say

  Merchants highlight the usefulness of the app, noting that it is easy to use and that customer service is prompt, polite, and helpful. They appreciate the fast response times to emails and requests, with some mentioning that small changes were made within the same day. While there are some bugs in the app, overall merchants find it to be a great app. The support team resolves issues within 24 hours, which is highly appreciated. Despite the current health emergency, the customer service response is satisfactory. In summary, merchants highly recommend this app for its usefulness, prompt customer service, and satisfactory resolution of issues.

  
• 

  Order Returns | easyReturns

  Simplifies your returns, for you and your customers!

  ⭐️ 4.8 (38 reviews) From $9/month. 15-day free trial. Additional charges may apply.

  🔍 Overview of features

  This app is designed to simplify the returns process for merchants and their customers. It extends Shopify's built-in return capabilities and provides additional features to enhance the experience.

  One of the key features is the customizable returns portal, which can be accessed under the merchant's shop domain. This allows merchants to maintain their corporate identity and share additional information with customers. By customizing the portal, merchants can create a seamless and branded experience for their customers.

  The app also offers automation options, including the creation of return labels and return slips. Merchants can store their own return reasons and refund methods, making it easy to manage and process return requests. Additionally, the app supports the creation of return labels for shipping carriers like DHL, GLS, or DPD.

  The automatic provision of return labels based on rules, such as the value of the goods, further streamlines the returns process. By automating these tasks, merchants can save time and effort, allowing them to focus on other aspects of their business.

  Overall, this app is a valuable tool for merchants looking to simplify their returns process, enhance the customer experience, and ultimately grow their business.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight the app's great functionality and support. One merchant mentions that the app works well and is easy to integrate and customize, with excellent customer support. Another merchant expresses frustration with recent issues after a major app update but also acknowledges that the support team is responsive and helpful. Overall, the app is praised for its simplicity, ability to personalize the returns page, and reliable customer support. While there have been occasional technical difficulties, the majority of merchants are satisfied with the app's performance and the assistance provided by the support team.
• 

  AfterShip Returns

  Automated returns solution for brands to save time and recapture revenue on returns

  ⭐️ 4.7 (2,155 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of this automated returns solution are:

  1. Self-service returns page and email notifications: This feature reduces customer anxiety by providing them with a seamless returns experience. Customers can easily initiate returns through a branded returns page and receive automated email updates, keeping them informed throughout the process.

  2. Smart return rules: Merchants can set rules such as returns window and non-returnable items to lower the number of returns. This helps in reducing costs and improving overall efficiency.

  3. Flexible refund and exchange options: The app offers options for both refunds and exchanges, allowing merchants to delight customers and recover revenue. By encouraging customers to exchange instead of returning, merchants can recapture lost revenue.

  4. Automation rules: The app includes automation rules like auto-refund and auto-restock, which help in reducing manual work. This saves time and streamlines the returns process.

  5. Carrier and warehouse settings: Merchants can manage carriers efficiently and respond quickly with regional return routing and carrier data. This ensures quick and cost-effective package return and restocking.

  By utilizing these features, merchants can deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue on returns. The app helps in reducing customer anxiety, lowering returns, automating processes, and managing carriers efficiently, all of which contribute to the growth of the merchant's business.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight the helpfulness and attentiveness of the support team. Aditya Kumar, Yogeshwaran C, and Neha are specifically mentioned as providing excellent assistance in verifying email domains, answering questions, and fixing website issues. Merchants also appreciate the user-friendly nature of the app, especially for first-time store owners. However, there are some concerns raised about the app's marketing tactics and pricing transparency. One merchant mentions feeling misled about the need for additional apps to access certain features and the associated costs. Overall, merchants find the chat-based help to be excellent and quick, with the support team going above and beyond to solve problems. While there are some reservations about the app's marketing and pricing, the functionality and customer service ultimately receive positive feedback.

  
• 

  Sorted Returns Center

  Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue.

  ⭐️ 4.7 (416 reviews) From $20/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Sorted Return Center app offers a range of features to automate and simplify the returns, exchanges, refunds, and labels process for merchants.

  One of the key features is the ability to generate competitive Collect+ and USPS labels automatically, or merchants can upload their own labels. This helps to streamline the shipping process and reduce manual tasks.

  The app also provides a branded returns portal where customers can easily request returns, refunds, or exchanges. Merchants can customize the look and feel of the portal to match their brand, creating a seamless customer experience.

  Merchants can keep their customers informed on the progress of their returns through customizable notifications. This helps to improve communication and customer satisfaction.

  The app includes a returns management dashboard where merchants can set rules and return windows, track progress, and gain key insights. This enables merchants to have better control over the returns process and make data-driven decisions.

  Overall, the Sorted Return Center app helps merchants to retain customers and revenue by automating and simplifying the returns process, improving customer experience, and providing valuable insights for business growth.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight several issues with this app. One merchant found the interface difficult to navigate and experienced slow support response times. They were disappointed that customization was not available on the free plan and did not want customers to see the app looking bad on their page. Another merchant expressed frustration with being charged for unused labels and the difficulty in getting refunds. They also mentioned a lost package and dissatisfaction with the service. However, there is also a positive review from a merchant who is impressed with the professional and customizable interface, as well as the automation features. They appreciate the helpful customer service and feel that the app is exactly what they were looking for to handle returns.

  Overall, the app receives mixed reviews. While some merchants have encountered difficulties with navigation, customization, and support response times, others have found the app to be a valuable solution for handling returns. The negative reviews highlight issues with billing and refund processes, as well as dissatisfaction with the service. On the other hand, the positive review emphasizes the app's professional appearance, customization options, and helpful customer service. Merchants considering this app should carefully evaluate their specific needs and take into account both the positive and negative feedback.
• 

  Exchanges & Returns by Outvio

  Automated Exchanges and Returns + everything else you need to offer a 5-star shopping experience.

  ⭐️ 4.7 (27 reviews) From $125/month. 7-day free trial.

  🔍 Overview of features

  Outvio is an app that helps online shops optimize and automate processes after receiving an order. The app offers several key features that can help a merchant grow their business.

  Firstly, Outvio minimizes human error in the picking and packing process with tools that ensure accurate fulfillment. This helps merchants provide a reliable and efficient shopping experience for their customers.

  Secondly, the app enables merchants to automatically print shipping labels with the right courier in seconds using its Smart Shipping Rules. This saves time and streamlines the shipping process, allowing merchants to fulfill orders quickly and accurately.

  Additionally, Outvio provides fully branded notifications, tracking pages, and a returns/exchanges portal. This turn-key solution helps merchants keep their brand in the spotlight throughout the entire customer journey. It allows for consistent branding and enhances the overall shopping experience.

  Lastly, Outvio offers incident resolution automation, which can help reduce the merchant's customer support workload. This feature helps resolve any issues or complaints efficiently, ensuring customer satisfaction.

  Overall, Outvio's features help merchants optimize their fulfillment process, provide excellent customer service, and maintain a strong brand presence, all of which can contribute to the growth of their business.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight the impressive functionality and well-designed software of Outvio. They appreciate how it streamlines the entire order, packing, fulfillment, and after-sales process, including tracking and returns. Merchants also mention the ability to use their own courier accounts, get instant shipping quotes, and print shipping labels directly from the app. However, some users mention that the trial offered by Outvio is not comprehensive and that certain features are only available in the more expensive package. Merchants also note that post-purchase upselling options and multi-language support are limited. Despite these drawbacks, merchants find Outvio to be a revolutionary fulfillment solution that offers real-time tracking, automatic tracking updates, and customizable shipping options. They praise the visually appealing and intuitive interface, as well as the exceptional customer support provided by the Outvio team. Overall, merchants highly recommend Outvio as an advanced and reliable app for businesses of any size.
• 

  Inmar Package Free Returns

  EFFICIENT, PACKAGE-FREE AND LABEL-FREE RETURNS AT LOCATIONS ACROSS THE U.S.

  ⭐️ 4.7 (16 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of Inmar's Post-Purchase Solutions returns portal are its digitized end-to-end returns journey, fully customizable retailer-branded returns portal, retailer-branded communications, paper-free returns with an option to print a label, and integrated returns tracking.

  This app can help a merchant grow their business by optimizing the post-purchase experience for their customers. By providing a user-friendly and fully branded returns portal, customers can easily initiate their returns and specify their reason for the return. This streamlined process increases customer satisfaction and loyalty.

  Additionally, the app offers paper-free returns, reducing the hassle for both the customer and the merchant. The option to print a label provides convenience for customers who prefer a physical label.

  With integrated returns tracking, the app keeps customers informed and engaged throughout the returns process. This level of transparency and communication helps to build trust and further enhance the customer experience.

  Overall, Inmar's Post-Purchase Solutions returns portal improves the returns experience for customers, boosting loyalty and increasing customer lifetime value for merchants.

  💬 What merchants say

  Merchants highlight the ease of use and the fact that the Doddle Returns portal is free, which is especially beneficial for those who are just starting out and want to keep overhead costs low. The customer service is highly praised, with specific mentions of Catherine and Jeff being quick to respond, helpful, and providing great onboarding and set up support. Merchants appreciate the robustness of the app and how it helps streamline the return process for customers. The team at Doddle is commended for their organization and readiness to assist whenever merchants have questions or need help. Overall, merchants highly recommend the Doddle Returns app for its functionality, affordability, and excellent customer service.

  
• 

  Returnly by Affirm

  Automate returns and exchanges to save time, increase revenue, and keep your customers coming back

  ⭐️ 4.6 (165 reviews) From $99/month. 14-day free trial. Additional charges may apply.
• 

  Loop Returns & Exchanges

  Automate your returns to reduce costs, retain more revenue, and drive customer loyalty.

  ⭐️ 4.6 (116 reviews) From $29/month

  🔍 Overview of features

  Loop is an automated returns platform that can help merchants reduce costs, retain revenue, and drive customer loyalty. It offers several key features to achieve these goals.

  One important feature is the ability to optimize return costs through workflows, logistics, point of sale, and more. This can help merchants streamline their return process and minimize expenses.

  Another valuable feature is the ability to incentivize exchanges using bonus credit, shop now offers, and instant exchanges. By providing customers with attractive alternatives to returning items, merchants can encourage them to make another purchase instead, thus retaining more revenue.

  Loop also helps protect against fraud by offering workflows, custom rules, and blocklists. This can help merchants identify and prevent fraudulent returns, saving them from potential losses.

  Additionally, Loop provides a premium returns experience with options like at-home pickup and simple, self-serve returns. This can enhance customer satisfaction and loyalty by making the returns process convenient and hassle-free.

  Finally, Loop offers tracking and insights to help merchants understand shopper behavior and make data-driven decisions to improve their returns process and overall business strategy.

  Overall, Loop's features can help merchants improve customer retention, increase upsell value, reduce return costs, and create a positive returns experience that drives customer loyalty and revenue growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight the comprehensive and easy-to-follow onboarding documentation provided by Loop, making it easy for non-web developers to configure and use the app. The support team is highly responsive, helpful, and patient, providing assistance when needed. Merchants appreciate the intuitive nature of the platform, quick response times, and the ability to streamline operations and maximize profits. The "Shop Now" feature is particularly praised for making it convenient for customers to make purchases without leaving the platform. Loop's analytics page is also commended for providing visibility and allowing merchants to track results and make informed changes to their business strategies. Overall, merchants are impressed with Loop, describing it as a great product with excellent service that has helped them generate more revenue and retain customers.
• 

  Fabreturns Exchanges & Returns

  ⭐️ 4.6 (7 reviews) $9/month. 7-day free trial. Additional charges may apply.
• 

  Easy Accounts: Premium CRM

  Fully-featured customer accounts that elevate the way your customers interact with your business.

  ⭐️ 4.5 (24 reviews) From $14.99/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  EasyAccounts is an app that enhances the customer experience by providing a fully-featured customer account dashboard on your Shopify store. This dashboard allows customers to log in and access all the data and tools they need in one place.

  The most important features of EasyAccounts include a beautiful multi-page customer account dashboard that can be customized to fit the style of your store. It also includes tools for promotions, store credits, returns and exchanges, wishlist management, and order history.

  By implementing EasyAccounts, merchants can elevate their customer relationships by providing a personalized experience. Customers will appreciate the convenience of having all their information in one place and the ability to manage their orders, returns, and wishlist easily.

  The integrated tools and powerful promotions feature help improve customer experience and retention. The app also offers a returns and exchange center, allowing merchants to efficiently manage and complete returns or exchanges.

  Overall, EasyAccounts is a valuable app for merchants looking to enhance their customer relationships, improve the customer experience, and boost sales and retention through personalized account management and promotions.

  💬 What merchants say

  Individual users highlight the wide range of features offered by the Easy Accounts app and how it helps them reduce costs by replacing multiple apps. They also appreciate the excellent customer support provided by the app's team, who are quick to resolve any issues and even offer Zoom calls for assistance. However, one user mentions having issues with slow loading pages and a lack of responsiveness from the support team, which has led to a subpar experience considering the cost.

  Overall, merchants have a positive view of the Easy Accounts app. They find it to be a fantastic app with many features that help optimize their business operations and reduce costs. The customer support is highly regarded, with the team promptly addressing and resolving any issues. However, there have been a few instances where the app's performance has been hindered by slow loading pages, and some merchants have experienced delays in support responses. Despite these drawbacks, the majority of users are satisfied with the app and its overall value.
• 

  Delivery Protection

  Introducing our Shield services app designed to protect your orders from theft, damage, or loss.

  ⭐️ 4.5 (2 reviews) Price: Free

  🔍 Overview of features

  The Shield services app is an essential tool for any merchant looking to protect their orders from theft, damage, or loss. With this app, customers can easily add protection to their orders, providing them with peace of mind knowing that their purchases are secure.

  One of the most important features of the app is its user-friendly interface, which makes it easy for anyone to use. Customers can add protection to their orders without any additional steps or complicated procedures, ensuring a seamless experience.

  Another key feature is the hassle-free claims process. In the unfortunate event that an order is lost, damaged, or stolen, customers can easily file a claim through the app. This streamlined process saves time and eliminates any potential frustrations for both the customer and the merchant.

  Additionally, the app offers excellent customer support. Merchants can rely on the app's support team to assist with any questions or concerns, ensuring a positive experience for both the merchant and their customers.

  Overall, the Shield services app is a must-have for any merchant looking to protect their orders and provide their customers with a secure and worry-free shopping experience.

  💬 What merchants say

  Merchants highlight the easy setup process and the app's compatibility with any Shopify store. They highly recommend this app, especially for merchants processing orders with high-value contents. Users appreciate the app's customer support, as they are very involved in resolving any problems. The only drawback mentioned is that customers must have a PayPal account.

  Overall, merchants have positive feedback about this app. It is praised for its simplicity and suitability for any Shopify store. The app's customer support is also highlighted as a positive aspect. However, some merchants express a concern that customers need to have a PayPal account to use the app. Overall, this app is recommended for merchants looking for a straightforward and effective solution for processing orders, particularly those with high-value contents.

  
• 

  Narvar Return and Exchange

  Protect your revenue by transforming refunds into exchanges with our return platform.

  ⭐️ 4.3 (19 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  Narvar Returns and Exchanges is an app that helps Shopify merchants protect their revenue by transforming refunds into exchanges. With a wide range of exchange options, this app allows merchants to save sales and reduce costs.

  One of the most important features of Narvar Returns and Exchanges is its highly customizable experiences. Merchants can tailor the return process to their brand, which helps to maximize customer lifetime value. Additionally, the app offers convenient return options, improving the overall customer experience.

  Another key feature is the integration with other tools that power the business. By seamlessly integrating with existing systems, merchants can manage returns more efficiently and make smarter decisions using returns intelligence.

  Overall, Narvar Returns and Exchanges is a valuable tool for Shopify merchants looking to save sales, reduce costs, and convert refunds into retained revenue. With its exchange options, customizable experiences, and integration capabilities, this app can help merchants grow their business by maximizing customer lifetime value and improving the return process.

  💬 What merchants say

  Based on the user reviews, merchants highlight the following points about Narvar: it provides a better customer experience, makes their job easier, has intuitive features, and offers excellent customer support with quick solutions. However, one user mentioned that they are not a fan of Narvar and prefer other options like Loop, which they find more user-friendly for customers and internally loved. Despite this, another merchant mentioned that the integration of Narvar has helped their small staff in managing workload and creating a simple self-serve process that customers love.

  Overall, the majority of merchants seem to have a positive experience with Narvar, appreciating its ability to improve customer experience and simplify their own work. However, it's worth noting that there are some users who prefer other alternatives for post-purchase returns.

  
• 

  Return Rabbit

  Automate returns. Maximize revenue retention. Delight shoppers. Improve business efficiency.

  ⭐️ 4.3 (11 reviews) Free plan available

  🔍 Overview of features

  Return Rabbit is an app that helps merchants automate returns, maximize revenue retention, and improve the shopper experience. It offers a range of features that can help a merchant grow their business:

  1. Automate returns: The app provides a branded portal where shoppers can easily initiate returns for exchange, store credit, or refund. This automation saves time for the merchant's team and streamlines the returns process.

  2. Pre-paid labels and tracking: Return Rabbit supports major carriers worldwide, offering pre-paid return shipping labels and tracking. This ensures a seamless and convenient returns experience for shoppers.

  3. Exchange options: The app allows merchants to offer exchanges for higher, same, and lower priced products. This feature can increase revenue retention by encouraging shoppers to make exchanges instead of requesting refunds.

  4. Proprietary exchange recommendations: Return Rabbit provides recommendations for exchange products, helping merchants upsell or cross-sell to shoppers during the returns process. This can lead to increased sales and customer satisfaction.

  5. Actionable analytics and reporting: The app offers analytics and ROI-based reporting, allowing merchants to gain insights into their returns performance and make data-driven decisions to improve their business efficiency.

  By automating returns, optimizing the shopper experience, and providing valuable analytics, Return Rabbit can help merchants grow their business by increasing revenue retention, delighting shoppers, and improving overall efficiency.

  💬 What merchants say

  Based on the user reviews, merchants highlight the smooth implementation and onboarding process of Return Rabbit, as well as the helpfulness of their sales representatives and support team. They appreciate the lower price compared to other return platforms and the ability to migrate platforms quickly. Some users mention that there are areas for improvement, such as data outputs and customer portal customization, but acknowledge that these issues were not much better with other providers. Merchants also mention that Return Rabbit's customer service is exceptional, with a proactive approach to analyzing returns data and suggesting improvements. Overall, merchants find Return Rabbit to be a valuable app that meets their needs and delivers exceptional value for the price point.

  
• 

  返品・交換・キャンセル自動化 ‑ Recustomer

  返品・交換、キャンセルをストレスフリーに

  ⭐️ 4.3 (5 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Recustomer 返品・キャンセル is an app that automates the process of returns, exchanges, and cancellations, aiming to improve the customer experience and streamline operations. It offers several key features to help merchants grow their business:

  1. Automating Returns and Exchanges: The app automates the entire process, from request reception to securing exchange inventory, shipping instructions, and refund processing. This automation can save merchants time and effort, allowing them to focus on other aspects of their business.

  2. Automating Cancellations: After receiving a cancellation request, the system checks the shipping status and determines whether to approve or reject the request. It also automates the process of stopping shipments and issuing refunds, achieving a response time of zero minutes.

  3. Data Analysis: The app collects and analyzes data related to returns and cancellations. Merchants can leverage this data to improve their e-commerce site, reduce return rates, plan marketing strategies, and enhance product planning.

  By automating these processes and providing a smooth experience for buyers, Recustomer 返品・キャンセル enables merchants to enhance customer satisfaction, improve operational efficiency, and make data-driven decisions to grow their business.

  💬 What merchants say

  Based on the user reviews, merchants who have purchased this app highlight the ease of canceling orders and the reliable support provided by the app. They appreciate the fact that the app has zero accidents once it is implemented and operational. However, some users mention that the app only supports physical product deliveries, and they have to manually copy and paste the billing address as the shipping address for digital products. This extra step can be time-consuming and inconvenient for merchants. Additionally, there is a mandatory requirement for the postal code, which may not be suitable for default digital product settings. Some users also mention that the app greatly reduces the workload and streamlines the return process for both merchants and customers, except for cases where content verification is necessary. Overall, the app is praised for its ability to automate the return process and create a more efficient and customer-friendly environment, particularly for apparel e-commerce businesses. It provides a sense of security for customers and helps with sales promotion.

  
• 

  Turnr ‑ Returns and Exchanges

  Save up to 30% in refunds with smooth exchanges and sustainable customer-to-customer returns

  ⭐️ 4.3 (4 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The Turnr app is a returns automation platform for modern fashion brands. It offers one-click exchanges and customer-to-customer returns, which can help merchants save up to 30% in refunds.

  One of the key features of Turnr is its smooth exchange process. By offering a user-friendly exchange-first experience, merchants can convert up to 30% of returns into new purchases, boosting both revenue and customer loyalty.

  The app also enables direct customer-to-customer returns, allowing shoppers to sell and send returns directly to other shoppers. This not only saves money, time, and transportation costs for the merchant but also contributes to sustainability efforts.

  Turnr provides rich insights on return reasons, shopper behavior, and product performance. By compiling and analyzing this data, merchants can optimize their entire reverse logistics process and make informed decisions to improve their business.

  Additionally, the app offers a fast, user-friendly, white-label returns portal, allowing merchants to provide a seamless returns experience for their customers. The all-in-one returns handling platform and real-time dashboard further streamline the returns process and provide merchants with a comprehensive overview of their returns operations.

  Overall, Turnr is a powerful app that can help fashion brands reduce refunds, increase revenue, improve customer loyalty, and optimize their reverse logistics process.

  💬 What merchants say

  Merchants highlight several key features of the Turnr app that make it a valuable tool for their businesses. They appreciate the customer-friendly interface, which makes it easy for customers to initiate and process returns. The backend dashboard provides clear and actionable data on returned products, helping merchants streamline their returns process and create a seamless customer experience. The app also saves merchants time, as it provides a faster and more efficient customer service experience. Additionally, merchants highlight the app's cost and time-saving benefits, as well as the helpful and responsive support provided by the Turnr team. Overall, merchants highly recommend the Turnr app as a valuable addition to their e-commerce toolkit.

  
• 

  FlexReturn Return Center

  Smart return center to request and mange returns, exchanges, and refunds. Simplify return management

  ⭐️ 4.2 (21 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The FlexReturn return center app provides a fast and easy return process for customers, increasing the likelihood that they will shop again. The app allows merchants to define smart return rules, automatically presenting the best return resolutions that suit the customer's preferences.

  The return admin backend simplifies and streamlines the return management process, saving merchants and their team a significant amount of time. The app also offers automatic return approval and shipping label generation, eliminating the need for manual work.

  Some key features of the FlexReturn app include a customizable and beautiful return page that supports 12 languages, email notifications sent to customers at each step of the return process, smart rules that show customers optimal return options and reject unwanted return items, and the ability for customers to choose different product variants for exchange and upload proof photos.

  Overall, the FlexReturn app helps merchants provide a seamless return experience for their customers, increasing customer satisfaction and loyalty, and ultimately helping to grow their business.

  💬 What merchants say

  Based on the provided user reviews, there are some recurring issues with this app and its support. One merchant mentions that the app doesn't allow customers to exchange multiple items of the same product, causing frustration and customer complaints. Another merchant highlights poor language translations and bugs in the app, which resulted in a lengthy and unhelpful customer service experience. However, there is also positive feedback from a merchant who was able to resolve an issue with the support team's help. Overall, it seems that while this app may have some functionality and support issues, there are also instances where the support team is able to provide solutions and assistance.

  
• 

  Seel Post‑Purchase Guarantee

  Offer Returns, carbon neutral shipping, and protection from loss, damage or delays during shipping.

  ⭐️ 4.0 (32 reviews) Price: Free

  🔍 Overview of features

  Return Assurance is an app that offers a risk-free shopping experience for customers by allowing them to send unwanted products to Seel for a full refund paid by the app within 7 days of delivery. This feature helps merchants attract new customers who are hesitant to make a purchase without the guarantee of a refund. According to the app, a majority of shoppers wouldn't have placed their orders without this assurance.

  In addition to attracting new customers, Return Assurance also helps merchants protect their profit by preventing out-of-policy refunds caused by returns. By offloading the handling of returns and related refunds to the app, merchants can also free up their support team to focus on other tasks.

  Overall, Return Assurance provides merchants with a valuable tool to offer a risk-free shopping experience, attract new customers, and streamline their returns process, ultimately helping them grow their business.

  💬 What merchants say

  Based on the provided user reviews, individual merchants have highlighted several issues with the app. One user mentioned experiencing difficulties in getting access to the app and receiving slow responses to their inquiries. Another user mentioned encountering errors when trying to add the app to their store and receiving no response from the support team. On the positive side, one merchant praised the app for allowing them to offer refund options to their customers, which is appreciated by their customer base. However, there was also a complaint about receiving unsolicited emails from the app's email list. Overall, the app seems to have some technical issues and communication problems, but it does offer a useful refund feature for merchants.

  
• 

  Sales Terminal POS

  A POS / PDV app to sell / exchange / refund products in-store directly from your phone or browser.

  ⭐️ 3.9 (5 reviews) $10/month. 15-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of this POS/PDV app are its ability to sell, exchange, and refund products in-store directly from a phone or browser. Merchants can use the app to sell products in-store, exchange or edit line items from old orders, collect additional payment, and refund or issue store credit to customers. They can also exchange both online and POS orders and issue a refund or store credit for use online and in-store.

  Other key features of the app include:

  - The ability to scan product barcodes using a browser or the Shopify Mobile app.
  - Multiple payment options, including cash, external credit cards, and email payments.
  - The ability to collect partial payments or advances from customers.

  By using this app, merchants can streamline their in-store sales process and provide a seamless customer experience. They can easily manage exchanges, refunds, and store credit, while also accepting various payment methods. This app ultimately helps merchants grow their business by improving their in-store sales efficiency and customer satisfaction.

  💬 What merchants say

  According to several merchants, this app is a must-use for those who cannot afford Shopify POS PRO. It is highly recommended for businesses with multiple locations. Users appreciate the barcode scan and ticket printer features, which are essential for any store. The app is praised for its good service and excellent support. Overall, merchants believe that this app fulfills the current needs of Shopify POS and provides all the necessary features for running a successful business.
• 

  bosta Shipping

  We offer shipping services for our customers with the best experience.

  ⭐️ 3.3 (2 reviews) Price: Free

  🔍 Overview of features

  The most important features of our shipping app are order syncing with our dashboard, printing air waybills (AWBs), requesting pickups for orders, and editing order details.

  By syncing orders with our dashboard, merchants can easily manage and track their shipments in one place, saving time and effort. This helps streamline their shipping process and ensure that all orders are efficiently fulfilled.

  Printing AWBs is crucial for smooth logistics operations. Our app allows merchants to generate and print professional shipping labels, which helps in accurate tracking and delivery of packages. This feature also enhances the overall customer experience by providing clear and branded shipping labels.

  Requesting pickups for orders is a convenient feature that eliminates the need for merchants to physically drop off packages at the courier's location. This saves time and enables merchants to focus on other aspects of their business.

  Lastly, the ability to edit order details is essential for any shipping app. Merchants may need to make changes to shipping addresses, package dimensions, or other details. Our app allows them to easily update and modify these details, ensuring accurate and timely delivery.

  Overall, our shipping app simplifies the logistics process, improves efficiency, and enhances the customer experience, ultimately helping merchants grow their business.

  💬 What merchants say

  Based on the user reviews, individual merchants have different opinions about this app. One merchant highlights the great service provided and suggests an improvement to integrate order tracking within Shopify for a better customer experience. On the other hand, another merchant expresses frustration with the app, stating that most orders break and highlighting the poor customer service experience. They strongly advise against using this app and do not recommend it at all.

  Overall, the app receives mixed reviews. While one merchant appreciates the great service provided, another merchant has a negative experience with broken orders and poor customer service. As a friendly Shopify consultant, it's important to consider these differing opinions and advise merchants accordingly, taking into account their specific needs and concerns.

  
• 

  ExOrders ‑ Return & Exchange

  Manage the refund/exchange requests automatically and send email notifications for progress updates.

  ⭐️ 3.2 (4 reviews) Price: Free

  🔍 Overview of features

  ExOrders - Return & Exchange is an app that automates and customizes the refund and exchange process for merchants. By allowing customers to easily log in and submit their refund or exchange requests, this app streamlines the process and builds trust with customers.

  One of the key features is the ability to send custom email notifications to customers whenever the status of their request changes. This keeps customers updated and engaged throughout the process.

  Additionally, the app provides the flexibility for merchants to offer full refunds or exchanges for the entire order or just specific products. Merchants can also send custom messages to customers to discuss requests in detail, improving communication and customer satisfaction.

  The app also allows merchants to manage a list of unlimited reasons for returns and exchanges, which can be customized to fit their language and improve clarity. Merchants have the option to activate or deactivate the exchange, return, and screenshot features as needed.

  Overall, ExOrders - Return & Exchange enables merchants to efficiently manage refund and exchange requests, improve customer satisfaction, and build trust with their customers.

  💬 What merchants say

  Based on the provided user reviews, individual merchants highlight the app's strong customer support. One merchant mentions that they had a problem with fetching products in the app, but the support team was polite and resolved the issue quickly. Another merchant, however, mentions difficulties in reaching the app's support team, as no visible email or chat options were available. They had to search for the email via Shopify and have been waiting for a response for several days. Despite this, another merchant expresses gratitude towards the support team for their fast responses and assistance with returns, highlighting their professionalism.

  Overall, the app receives mixed reviews regarding customer support. While some merchants had positive experiences with quick and helpful support, others faced challenges in reaching the support team and receiving timely assistance. It is important for the app developers to address the issues mentioned by the merchants and improve their support accessibility to ensure consistent and satisfactory customer service.

  
• 

  Happy Returns, a UPS Company

  We make returns beautiful for shoppers, merchants, and the planet.

  ⭐️ 3.1 (29 reviews) $500/month. Additional charges may apply.

  🔍 Overview of features

  The most important features of this returns app are the end-to-end returns solutions and the nationwide network of Return Bar locations.

  With the returns software and reverse logistics provided, merchants can automate returns and exchanges through a branded return portal. This allows for a seamless and efficient returns process, saving time and improving customer satisfaction.

  Customization options for return reasons and refund methods are also available, with the ability to apply policy rules automatically. This ensures that merchants can handle returns in a way that aligns with their specific business needs.

  Another key feature is the Return Shopping and one-click exchanges, which helps merchants retain revenue by offering customers the option to shop for an alternative item instead of issuing a refund. This can lead to increased sales and customer loyalty.

  Additionally, the expansive network of Return Bars allows shoppers to drop off returns without packaging or printing in under 60 seconds. This not only improves the customer experience but also reduces costs for merchants and promotes sustainability by reducing cardboard waste and carbon emissions.

  Finally, the app provides powerful real-time returns tracking and reporting directly in Shopify, allowing merchants to easily monitor and analyze return trends and make informed business decisions.

  Overall, this app can help a merchant grow their business by streamlining the returns process, improving customer satisfaction, retaining revenue, and promoting sustainability.

  💬 What merchants say

  Merchants highlight several key points about the Happy Returns app. Firstly, the inability for customers to upload images of defective products is a major concern, as it hampers transparency and understanding of the reason for return. Secondly, there are limitations when customers initiate a return but only decide to return a portion of their order, as businesses can only offer a partial refund and the rest remains with Happy Returns. This lack of flexibility can lead to complications and dissatisfaction. Additionally, there are issues with the condition of products returned through Happy Returns' drop-off locations, with reports of delicate items being returned in a compromised state or even worn. Lastly, there is no option for customers to cancel their return requests, and the inability to edit, archive, or cancel existing returns can cause confusion and miscommunication. Overall, while the app provides a generally intuitive experience, there is room for improvement in terms of functionality and customer support.

  In summary, the Happy Returns app is considered a great return portal by merchants, but there are various areas where it falls short. The inability for customers to upload images of defective products, limitations in handling partial returns, issues with the condition of returned products, and the lack of options to cancel return requests or edit existing returns are the main pain points highlighted by users. While the app offers a simple process for customers, there are concerns about notifications and responsiveness from the brand side. Overall, merchants appreciate the app's potential but believe there is room for improvement and more robust features.
• 

  AltoQ Exchange

  ⭐️ 2.2 (4 reviews) $10/month. 30-day free trial.

  🔍 Overview of features

  The AltoQ Exchange app is a powerful tool for merchants to easily manage product exchanges and issue store credit within Shopify. With just a few clicks, merchants can exchange multiple products of any value in a single screen.

  One of the key features of the app is its simplicity and ease of use. Merchants can quickly select the products being returned and then choose the replacement products or issue a store credit of the appropriate value. This streamlined process saves time and eliminates the need for manual calculations or complex workarounds.

  By offering a seamless exchange experience, the AltoQ Exchange app can help merchants improve customer satisfaction and loyalty. Customers will appreciate the hassle-free exchange process, which can lead to repeat purchases and positive reviews. Additionally, by issuing store credit instead of refunds, merchants can encourage customers to make additional purchases, further driving sales and revenue.

  Overall, the AltoQ Exchange app is a valuable tool for any merchant looking to simplify their product exchange process and enhance their customer experience.

  💬 What merchants say

  Based on the user reviews, merchants have highlighted several issues with this app. Firstly, there have been reports of the app being down for several days, with no response or resolution from the support team. This has led some merchants to suggest that Shopify should stop charging for the app until it is fully resolved. Secondly, some users have experienced difficulties accessing the app through Shopify, encountering a grey screen with an error message. Again, support has been unresponsive to these issues. Additionally, one merchant mentioned that the app has caused problems with their reports and that communication with the support team is only possible via email, making it difficult to address multiple issues effectively.

  Overall, the reviews indicate that the app has experienced significant technical issues and that the support team has been unresponsive to merchants' concerns. This has led to frustrations and difficulties in utilizing the app effectively. Merchants have also expressed a desire for more direct and efficient communication channels with the support team.
• 

  Instant Refunds

  Fuel growth by turning customers who get refunds into loyal enthusiasts who buy again and spend more

  ⭐️ 2.2 (3 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are:

  1. Instant Refunds: The app allows merchants to pay customer refunds directly to their bank accounts in seconds, providing a seamless and efficient refund experience.

  2. Improved Customer Experience: By offering a quick and hassle-free refund process, merchants can turn customers who receive refunds into loyal enthusiasts. This helps to maintain a positive relationship with customers and encourages them to continue purchasing from the store.

  3. Increased Repurchases and Average Order Value (AOV): The app helps drive faster repurchases and higher AOV. By providing a smooth refund experience, merchants can retain customers and encourage them to make future purchases, thereby boosting sales and revenue.

  4. Automated Workflow: The app automates the refund flow, reducing the need for manual intervention and minimizing refund-related support tickets. This saves time and resources for the merchant, allowing them to focus on other aspects of their business.

  5. Flexible Shipping Options: Merchants can choose to ship with the app's negotiated rates or use their own preferred shipping provider. This gives them the freedom to optimize their shipping strategy and find the most cost-effective solution for their business.

  Overall, this app helps merchants grow their business by turning refund recipients into loyal customers, improving customer experience, increasing repurchases and AOV, streamlining the refund process, and offering flexible shipping options.

  💬 What merchants say

  Merchants highlight that this app provides valuable additional information about the risk associated with each order, including a rating and reason for the risk. They appreciate having this specific information, especially for high-value items with low volume. Another merchant highlights that the app helps track customers who make false refund claims, which is exactly what they were looking for. Overall, merchants find this app to be a nice solution for gaining more insights into order risk and preventing fraudulent refund claims.

  
• 

  COS Order Returns Manager

  Our app will automate the return process for your store without contacting customer service.

  ⭐️ 2.1 (2 reviews) Free plan available

  🔍 Overview of features

  The most important features of our app are the self-service return portal and the ability for customers to request returns without contacting customer service. This automation feature will save merchants time and resources by eliminating the need for manual return processing.

  Merchants can easily manage returns through the self-service return portal, where customers can request returns and choose between refunding the original payment method or offering credit by gift card. The app also allows merchants to set a return time window and specify non-returnable product types or tags.

  Additionally, the app offers the ability for customers to request multiple returns per order, and merchants can enable automatic approval for faster processing. The email templates are customizable, and optional status notifications can be provided to customers.

  For added convenience, the app integrates with EasyPost, ShipStation, and Shippo for prepaid return labels, which is available in the Pro version of the app.

  Overall, this app will streamline the return process for merchants and provide a seamless experience for customers, ultimately helping the merchant grow their business by improving customer satisfaction and reducing the workload associated with returns.

  💬 What merchants say

  Based on user reviews, merchants have mixed opinions about this app. Some users report that the app does not function properly, specifically mentioning issues with receiving return merchandise authorizations (RMAs) and the app failing to load on the dashboard. These users also express frustration with the lack of support from the app's team. On the other hand, other users highlight the ease of setup and praise the app's customer service for being responsive and accommodating. Overall, the app seems to have technical issues that hinder its functionality and the level of support provided to users. However, some users have positive experiences with the app's ease of use and customer service. Merchants should consider these factors before deciding to use this app for their business.

  
• 

  Returns Plus ‑ Australia Post

  Optimise returns with Australia Post’s Returns Portal Plus.

  ⭐️ 1.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of the app are:

  1. Fully Customizable: The app allows merchants to showcase their brand identity and persona, helping to create a seamless returns experience that aligns with their overall branding.

  2. Unrivalled Network: Merchants can leverage Australia Post's extensive network of drop-off points, making it convenient for customers to return their items at various locations.

  3. Printer-less Returns: Customers have the option to return their items at Post Offices or Retail Partners without the need for a printer. This convenience enhances the customer experience and encourages more returns.

  4. Order Integration: The app integrates with the merchant's order system, allowing them to easily track and manage returns. Merchants will know exactly which items in an order customers want to return, making the process more efficient.

  5. Non-returnable items: Merchants can create custom rules for non-returnable items, ensuring that certain products or categories cannot be returned. This feature helps merchants protect their business from unnecessary returns.

  By using the Returns Portal Plus app, merchants can streamline their returns process, provide a better experience for customers, and ultimately grow their business by increasing customer satisfaction and loyalty.

  💬 What merchants say

  One merchant mentions that they have a high volume of returns (5,000 per year) and feels that this app is not suitable for their needs. They express disappointment and feel that it was a waste of their time.

  Overall, the sentiment from this user review is negative. The merchant had high expectations for the app but feels let down, especially considering their specific need for managing a large number of returns. They highlight the lack of suitability for their business and express disappointment with the app.

  
• 

  Calvine

  Permettez à vos clients d'obtenir le bon article en quelques clics.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  Calvine is an app that helps brands provide their customers with an impeccable post-purchase experience by offering product exchanges for returns. The key features of Calvine include:

  1. Seamless Exchange Process: Calvine allows customers to easily initiate and complete product exchanges in just a few clicks. This streamlined process ensures that customers receive their new products quickly and hassle-free.

  2. Maximize Repeat Purchases: By offering a smooth exchange experience, Calvine helps brands maximize their repeat purchase rate and conversion rate. Customers who have a positive post-purchase experience are more likely to become loyal customers and make future purchases.

  3. Increase Customer Satisfaction: Calvine focuses on providing an exceptional post-purchase experience, which leads to increased customer satisfaction. Satisfied customers are more likely to recommend the brand to others and leave positive reviews, ultimately helping to grow the business.

  4. Automation and Efficiency: With Calvine, brands can automate their return flow and reduce the number of support tickets related to returns. This streamlines operations and saves time for the merchant, allowing them to focus on other aspects of their business.

  In summary, Calvine is an app that helps brands improve their post-purchase experience by offering seamless product exchanges. By maximizing repeat purchases, increasing customer satisfaction, and automating return processes, Calvine can help merchants grow their business.

  
• 

  新規集客に特化した返品マーケティングー返品くん

  provide return marketing specifically designed to attract new customers.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  "返品くん" is an app that automates the process of returns, exchanges, and order cancellations, helping merchants save time and reduce costs associated with customer support. With this app, merchants can efficiently handle basic return and exchange requests, minimizing the need for phone calls and emails with customers. The app also includes an integrated survey feature that allows merchants to collect specific feedback on return and exchange reasons, enabling them to make service improvements and enhance the overall user experience. Additionally, the app provides the flexibility to create customized workflows based on the reasons for returns and exchanges, following the guidelines and policies set by the merchant. By automating the return and exchange process and streamlining customer support, "返品くん" helps merchants improve operational efficiency, reduce costs, and ultimately enhance customer satisfaction.

  
• 

  Stateset Returns Automation

  Autonomous Reverse Logistics for your Customer Service and Warehouse Teams to Win!

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of Stateset RMA are:

  1. Automated Label Printing and Tracking: Stateset allows merchants to automate the process of printing return labels and tracking the progress of returned items. This feature saves time and effort for both the customer and the warehouse team.

  2. Shopify Return APIs Integration: By integrating with Shopify's Return APIs, Stateset streamlines the returns process by automatically syncing return requests and updates between the merchant's Shopify store and their customer service platform.

  3. Automated Refund Processing based on recommended amount: Stateset uses algorithms to recommend the appropriate refund amount for returned items, taking into account factors such as product condition and any restocking fees. This ensures accurate and efficient refund processing.

  4. Machine Learning Model for Product Condition Classification: Stateset utilizes machine learning to classify the condition of returned items. This helps the merchant determine if a returned item can be resold as new or if it needs to be classified as refurbished or damaged.

  5. Line Item Level Refunds directly integrated with your Orders: With Stateset, merchants can process refunds at the line item level, directly integrated with their Shopify orders. This level of granularity allows for precise and accurate refund calculations.

  By automating the returns process and providing advanced features such as label printing, refund processing, and machine learning-based product condition classification, Stateset RMA helps merchants create an exceptional post-purchase customer experience. This app not only saves time and effort for the customer service and warehouse teams but also improves efficiency and accuracy in handling returns. Ultimately, this can lead to increased customer satisfaction and repeat business for the merchant.

  
• 

  店小保

  店小保是专为跨境卖家提供一站式便捷无忧海外退货解决方案。提供由退货产生的逆向物流、仓储、货值保障，化解跨境行业退货处理难题。

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  店小保是一款专为跨境卖家设计的应用，提供一站式便捷无忧的海外退货解决方案。它的核心功能包括退货产生的逆向物流、仓储和货值保障，帮助商家降低退货成本并解决退货处理难题。

  店小保在全球24个国家建立了海外本地仓，买家发起退货申请后，卖家审核通过后，买家只需将退货商品免费邮寄至海外指定本地仓。仓库收货并查勘通过后，卖家将收到赔付金额，并退款给买家。这一服务不仅节省了商家的时间和精力，还提供了免费逆向物流和货值赔付，为商家提供了全方位的退货处理解决方案。

  店小保还提供海外订单售后退货服务全周期管理，使商家随时掌握退货动态。此外，商家还能享受无理由免费境外退货货值保障服务。店小保覆盖了24个国家的海外仓和逆向物流服务，为商家提供了全球范围内的退货处理支持。最后，店小保还提供7x24小时在线客服电话，确保商家在任何时候都能得到及时的帮助和支持。

  店小保的这些关键功能可以帮助商家降低退货成本，解决退货难题，并提升购物体验和复购率。通过提供一站式的退货解决方案和全球范围内的支持，店小保可以帮助商家更有效地处理退货，并为他们的跨境业务提供更便捷和无忧的售后流程。

  
• 

  Protect

  Add shipping, product, price, and other protections to your shop while supporting a cause!

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  
• 

  Optoro Returns & Exchanges

  Take the headache out of returns. Save the sale with exchanges, offer drop-offs, and home pickups.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  Optoro Returns Experience is an app that can greatly benefit merchants by streamlining the returns process and improving customer satisfaction. The app offers a range of important features to help merchants grow their business.

  One key feature of Optoro Returns Experience is the ability to provide customers with easy, self-service returns and accessible navigation. This ensures a smooth and hassle-free returns experience for customers, which can help build trust and loyalty.

  Another important feature is the ability to drive more repurchases with relevant exchange recommendations. By offering customers the option to exchange their returned item for a different product or variant, merchants can increase the likelihood of customers making a new purchase. This can lead to higher repurchase rates and increased revenue.

  Additionally, Optoro Returns Experience enables merchants to offer exchanges for product variants that ship right away, at no risk to the merchant. This means that customers can receive their desired replacement item quickly, without having to wait for the return to be processed. This can further enhance customer satisfaction and drive repeat purchases.

  The app also offers built-in drop-offs for more convenient returns and faster return to stock, as well as the ability to easily configure granular return reasons, policies, and routing rules. These features help merchants streamline their operations, improve efficiency, and ensure that returns are handled in a way that aligns with their specific business needs.

  Overall, Optoro Returns Experience is a powerful app that can help merchants save the sale with exchanges, improve customer satisfaction, and drive revenue growth through a seamless and efficient returns experience.

  
• 

  RPro ‑ Returns & Exchanges

  Elevate the shopping experience by offering hassle-free returns and ensuring customer satisfaction.

  ⭐️ 0.0 (0 reviews) From $29/month. 7-day free trial.

  🔍 Overview of features

  ReturnsPro is an essential app for merchants looking to elevate their customer shopping experience and improve overall store efficiency. With ReturnsPro, merchants can streamline customer return and exchange processes effortlessly, ensuring prompt resolution and a hassle-free experience for both the customer and the merchant.

  The app provides an intuitive interface that simplifies the often complex process of handling return orders. It allows customers to easily return items or exchange them, making it convenient for them to resolve any issues they may have with their purchase.

  By using ReturnsPro, merchants can improve their operational excellence by efficiently managing returns and exchanges. This leads to better order management and overall store efficiency. With a smooth and hassle-free return process, merchants can enhance customer satisfaction and loyalty, which ultimately helps in growing their business.

  In summary, ReturnsPro offers a game-changing solution for merchants seeking to transform their return and exchange management. It helps streamline processes, improve efficiency, and ensure customer satisfaction, all of which contribute to the growth of the merchant's business.
• 

  Wizy Return & Cancel Order

  Designed to simplify your returns and cancellations process, saving you time and effort.

  ⭐️ 0.0 (0 reviews) From $14.99/month. 14-day free trial.

  🔍 Overview of features

  The most important features of the Wizy Return & Cancel app are:

  1. Self-service returns: Customers can initiate and manage their own return and cancellation requests directly from their account pages. This eliminates the need for them to contact the merchant directly, saving both parties time and effort.

  2. Easy request management: The app provides merchants with an easy-to-use interface to manage return and cancellation requests. All requests can be managed in one screen, making it simple to keep track of and process them efficiently.

  3. Localization: The app offers localization features to enhance the user experience. This ensures that customers can navigate and interact with the app in their preferred language, improving customer satisfaction.

  4. Monetization of requests: Customers can send and monetize their return and cancellation requests directly from the order detail page. This feature allows merchants to easily process refunds, exchanges, or cancellations without additional communication or manual intervention.

  5. Return reasons: The app allows merchants to collect return reasons from customers. This information can provide valuable insights into customer preferences, product issues, or areas for improvement in the business.

  Overall, the Wizy Return & Cancel app simplifies the returns and cancellations process for both customers and merchants, saving time and effort while improving the customer experience.
• 

  Unified Order Return

  App provides a fast return process to maximize the chance of your customers shopping again.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The Unified Order Return app is a must-have for any merchant looking to improve their return process and increase customer retention. One of the most important features of this app is its ability to provide a fast and seamless return process. By allowing customers to view their order history and initiate a return process that suits the merchant's preferences, the app maximizes the chance of customers shopping again.

  The app also streamlines the return management process for the merchant, saving them a significant amount of time. With features such as automatic return approval and shipping label generation, merchants can easily manage and process returns without manual intervention.

  Additionally, the app offers a dashboard to track customers' return requests, providing merchants with valuable insights and data to improve their return process further.

  By implementing the Unified Order Return app, merchants can enhance their customer experience, increase customer loyalty, and ultimately grow their business.

  
• 

  Exchange Wizard

  The Exchange Wizard app helps merchants exchange, refund, issue store credit, or collect payment.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Exchange Wizard app offers a range of features that can greatly benefit merchants. Firstly, it allows for the easy exchange, refund, issuance of store credit, or collection of payment for both online and Shopify POS orders. This streamlines the process for both the merchant and the customer, ensuring a smooth and efficient experience.

  One of the key features is the ability to exchange Shopify POS orders directly from the POS order screen. This saves time and effort by eliminating the need to navigate to a separate interface.

  Additionally, the app supports the use of barcode scanners or device cameras to search for orders or add products. This simplifies the inventory management process, making it faster and more accurate.

  Furthermore, the ability to issue store credit as a discount code that can be used both online and in-store via discount codes provides flexibility for customers and encourages repeat purchases.

  Overall, the Exchange Wizard app offers a comprehensive set of features that can help merchants streamline their order management processes, improve customer satisfaction, and ultimately grow their business.

  
• 

  Returnify

  With this application, your customers can request cancellation, return and exchange.

  ⭐️ 0.0 (0 reviews) From $19/month. 2-day free trial. Additional charges may apply.

  🔍 Overview of features

  This app provides a comprehensive return and exchange management system for both customers and merchants. Customers can easily request cancels, returns, or exchanges for their ordered items. This simplifies the process for customers and improves their overall experience, leading to higher customer satisfaction and loyalty.

  For merchants, this app streamlines the management of return and exchange requests. Merchants can easily approve or reject these requests, allowing them to quickly respond to customer needs and maintain a positive relationship. Additionally, merchants have the option to add special status to the return and exchange processes, providing further customization and flexibility.

  One key feature of this app is the ability for merchants to manage shipping labels in returns and exchanges efficiently. This saves time and effort for both merchants and customers, ensuring a smooth and hassle-free return or exchange process.

  Overall, this app helps merchants grow their business by improving customer satisfaction, reducing customer service workload, and providing a seamless return and exchange experience.
• 

  InstaReturns by ShipDelight

  One Click Return Management For Your Customer's

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of InstaReturns app are its tailored return management system, reliable return pickups, automatic handling of replacement orders, real-time customer communication through SMS and WhatsApp, and customizable return reasons.

  InstaReturns allows merchants to create a seamless return experience for their customers, making it easy for them to return items. The app can be customized to fit the specific needs of the brand and provides a brand experience page that aligns with the merchant's branding.

  With maximum Indian Pincode coverage and quality check return pickups, InstaReturns ensures that returns are managed efficiently and effectively. The app can even pick up items on the same working day, enhancing customer satisfaction and reducing return processing time.

  By automatically creating replacement orders within Shopify, merchants can streamline their return and exchange process, saving time and effort. Real-time customer communication through SMS and WhatsApp helps merchants stay in touch with their customers, providing updates on return status and ensuring a smooth and transparent return process.

  Finally, InstaReturns offers customizable return reasons, allowing merchants to tailor the reasons to suit their brand and gain valuable insights into customer feedback and preferences.

  Overall, InstaReturns provides a comprehensive return management solution that can help merchants enhance customer satisfaction, improve operational efficiency, and grow their business.

  
• 

  Tilli ‑ Repair & Alteration

  Les artisans couturiers Tilli pour réparer et ajuster vos produits et entretenir la relation client.

  ⭐️ 0.0 (0 reviews) $70/month. 30-day free trial.

  🔍 Overview of features

  Tilli is an app that helps merchants in the fashion industry offer repair and alteration services to their customers. The app allows customers to easily schedule appointments with skilled French artisans for the maintenance and longevity of their clothing and household items. Customers can choose to meet the artisans in person, send their items by mail, or visit a physical store.

  By integrating Tilli into their e-commerce tools, merchants can reduce returns, improve and maintain customer relationships, increase conversion rates, and comply with the requirements of the AGEC law regarding reparability.

  Key features of Tilli include:

  1. Easy integration: Tilli can be seamlessly integrated into existing e-commerce tools with just a few clicks.

  2. Nationwide network of artisans: Tilli has a network of skilled artisans across France, ensuring that customers have access to quality repair services no matter where they are located.

  3. Aftercare service: Tilli provides ongoing support for customers, offering alteration and repair services throughout the entire customer journey.

  4. Alternative to returns: Instead of returning items, customers can use Tilli's services to fix and maintain their products, providing a convenient and sustainable solution.

  Overall, Tilli helps merchants enhance customer satisfaction, build loyalty, and contribute to the sustainability of their products, ultimately leading to business growth.
• 

  Accu Easy Return

  Accu Easy Return app helps you to create the return, manage return, refund solutions in your store

  ⭐️ 0.0 (0 reviews) From $15/month. 30-day free trial.

  🔍 Overview of features

  The Accu Easy Return app is a valuable tool for any merchant looking to improve their return management process. With customizable email notifications and the ability to validate return requests through OTP-based email, this app streamlines the return process and reduces customer inquiries.

  One of the most important features of Accu Easy Return is its ability to automate returns. By offering a better return experience to customers, merchants can increase customer satisfaction and loyalty. Additionally, the app's return updates feature helps reduce customer inquiries by sending timely notifications, keeping customers informed about the status of their returns.

  Another key feature of Accu Easy Return is its returns management functionality. With this app, merchants can easily manage returned orders, saving time and effort. This allows merchants to focus on other aspects of their business while ensuring a smooth and efficient return process.

  In addition to its return management features, Accu Easy Return also prioritizes data protection and GDPR compliance, ensuring that customer data is secure and protected.

  Overall, the Accu Easy Return app provides essential features for optimizing the return process, reducing customer inquiries, and improving customer satisfaction. By implementing this app, merchants can grow their business by offering a seamless and efficient return experience for their customers.
• 

  Trocas, Devoluções e Garantias

  Recupere receita, eleve a experiência e simplifique o processo de trocas, devoluções e garantias

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Trocas, Devoluções e Garantias app automates the entire process of exchanges, returns, and warranties for customer service teams, providing an excellent post-sale experience to end consumers. This app streamlines the exchange processing with an intuitive admin interface and also organizes and automates refund processes, generates new orders, and offers many other tools.

  The most important features of this app are:

  1. Automation: The app operates on autopilot 24/7, handling exchanges, returns, and warranties automatically. This saves time and resources for the merchant's customer service team, allowing them to focus on other important tasks.

  2. Post-sale experience: The app ensures that customers have a great post-sale experience by providing a seamless and efficient process for exchanges, returns, and warranties. This helps to build trust and loyalty with customers, leading to increased customer satisfaction and repeat purchases.

  3. Retention: The app offers a bonus for customers who choose to exchange their refund for a store credit. This incentivizes customers to continue shopping with the merchant, increasing customer retention and potentially boosting sales.

  Overall, the Trocas, Devoluções e Garantias app simplifies and improves the entire process of exchanges, returns, and warranties for merchants, leading to increased customer satisfaction, loyalty, and potentially higher sales.

  
• 

  UTurn Manage & Resell Returns

  UTURN helps brands to resell their returns before they are shipped back to the warehouse

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  UTURN is an app that helps brands resell their returns before they are shipped back to the warehouse. By listing incoming returns as "available from returns" stock on their website, brands can redirect these items to the next customer, creating a sustainable returns process.

  The app offers several important features to help merchants grow their business. Firstly, it empowers brands with the tools they need to resell their returns, giving them full control over sales and discount rules. This allows merchants to strategically manage their inventory and maximize their revenue.

  Additionally, UTURN provides remote quality assurance using image verification. This ensures that the returned items are in good condition before they are resold, maintaining customer satisfaction and reducing the risk of negative reviews.

  The app also generates prepaid return shipping labels automatically, allowing for easy tracking of the returned items. This streamlines the returns process for both the merchant and the customer, enhancing the overall shopping experience.

  By utilizing UTURN, brands can provide their customers with a sustainable shopping and return experience, which is becoming increasingly important to consumers. This can help merchants attract and retain customers who value environmentally-friendly practices, ultimately leading to business growth.

  
• 

  Returnista ‑ Return & Exchange

  Take control of your returns and exchanges

  ⭐️ 0.0 (0 reviews) From $19/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Returnista is an all-in-one return solution app for Shopify stores that helps merchants take control of their returns and exchanges. The app provides a single, embedded platform to manage all aspects of the return process, from providing a branded return portal to handling logistics and customer support.

  The app offers several important features that can help a merchant grow their business. Firstly, Returnista allows merchants to drive revenue through exchanges. By promoting exchanges over returns, merchants can retain more revenue and encourage customers to choose alternative products instead of simply returning items.

  Secondly, Returnista helps merchants lower their return rates with data insights. The app transforms the returns flow into a data-driven process, allowing merchants to analyze the reasons for returns and take proactive measures to reduce return rates.

  Additionally, Returnista provides a multilingual Returns Portal that is on-brand, enhancing the customer experience and increasing satisfaction. This portal allows customers to easily initiate returns or exchanges, further improving customer retention.

  Finally, Returnista reduces pressure on the merchant's support department with proactive communication. The app automatically sends notifications and updates to customers throughout the return process, reducing the need for manual customer support.

  Overall, Returnista streamlines the return process, increases customer satisfaction, and helps merchants retain more revenue through exchanges.
• 

  Persifund Automated Returns

  Streamline process of returns & exchanges with branded self-service portal 4 easy return management

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Persifund-first returns platform is an app that can help merchants streamline their returns and exchanges process. One of the key features of this app is the branded self-service portal, which allows customers to easily initiate returns and exchanges on their own. This not only improves the post-purchase experience but also reduces the workload for the merchant.

  The app also offers one-click swaps through an automated and AI-powered return gateway. By personalizing this gateway with their brand's identity, merchants can further enhance the customer experience. Additionally, the app allows merchants to automate their RMA procedure by setting up brand refund methods, eligibility requirements, and return reasons. This helps save time and effort by eliminating the need for manual processing and sending notifications.

  Furthermore, the app provides return data-driven insights that can help merchants make informed decisions to increase their bottom line. With features like automated shipping label generation, the app also optimizes the time spent on each return process.

  By using the Persifund-first returns platform, merchants can automate their returns and exchanges process, increase customer retention and loyalty, and optimize the time spent on handling returns.

  
• 

  Final Returns & Order Exchange

  F: Product Returns & Exchange is your one-stop solution for order returns, exchanges, and refunds.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  F: Product Returns & Exchange is an app that offers effortless product returns, simplified exchanges, and easy customer support. This app revolutionizes the way businesses handle order returns, exchanges, and refunds, addressing the challenges that come with managing customer returns.

  The most important features of F: Product Returns & Exchange include easy and quick product returns, seamless item exchanges, and simplified communication with customers. By making returns and exchanges effortless, this app enhances customer satisfaction and loyalty. It streamlines the process, saving time and improving operational efficiency for merchants.

  Additionally, F: Product Returns & Exchange simplifies communication with customers, ensuring that their inquiries and concerns are addressed promptly. This leads to improved customer support and a better overall shopping experience.

  Overall, this app helps merchants grow their business by improving customer satisfaction, reducing the time and effort required for returns and exchanges, and enhancing operational efficiency. It ultimately contributes to increased customer loyalty and repeat purchases.

  
• 

  PUDO Returns

  Streamline returns, manage requests, generate labels, and utilize nationwide counters.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The PUDO app offers a range of features to streamline the returns process for merchants. With PUDO, merchants can manage and process returns directly within their Shopify system. This eliminates the need for manual tracking and reduces the risk of errors.

  One of the key features of the app is the ability to generate and automatically share return labels or QR codes with customers. This simplifies the returns process for customers and ensures that they have the necessary documentation to return their items.

  Additionally, PUDO provides access to a nationwide network of pick-up/drop-off locations across Canada. This means that customers have multiple convenient options for returning their items, which can improve customer satisfaction and reduce shipping costs for merchants.

  Overall, the PUDO app offers a flexible and cost-effective solution for managing returns. By integrating seamlessly with Shopify, it simplifies the returns process, reduces costs, and improves customer satisfaction. This can ultimately help merchants grow their business by providing a positive returns experience for customers and saving time and money on return management.

  
• 

  Magic: Post purchase platform

  One platform that solves fulfilment to end of life - Store: Ship. Track. Exchange. Resell. Repair

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  Magic is an app that offers a variety of circular post-purchase services for DTC (Direct-to-Consumer) brands looking to grow globally. With Magic, merchants can provide their customers with a seamless shopping experience by offering features such as circular returns, exchanges, local fulfillment, branded tracking, resale, and repair.

  Circular returns allow merchants to sell inspected returns locally to another buyer, reducing waste and maximizing revenue. The app also enables merchants to launch their own branded tracking page, providing a personalized touch to the post-purchase experience and allowing for upselling opportunities. Local fulfillment ensures that returned items are inspected and then fulfilled to local customers, minimizing shipping costs and increasing efficiency.

  One of the key features of Magic is its repair service, which gives items a new life that would have otherwise ended up in a landfill. This not only aligns with sustainability goals but also allows merchants to extend the lifespan of their products and build customer loyalty.

  Overall, Magic provides a comprehensive solution for DTC brands, helping them streamline their post-purchase processes and create unique shopping experiences that drive growth and sustainability.

  
• 

  Avoid Returns Pro by Cypher

  Avoid product returns by giving some extra discounts while customer purchase products.

  ⭐️ 0.0 (0 reviews) $1.99/month. 4-day free trial.

  🔍 Overview of features

  The "Discounts for No Returns" app offers a unique way for merchants to incentivize customers to keep their purchases and avoid the hassle of return processes. By giving customers the option to opt out of return eligibility during purchase, they can instantly receive a discount on the product.

  One of the most important features of this app is its ability to help merchants save time and resources by reducing the number of returns. This can greatly improve operational efficiency and allow merchants to focus on other aspects of their business.

  Additionally, the app allows merchants to choose which products and customers can access the "no return discount" feature. This gives merchants flexibility and control over how they want to implement this incentive. By targeting specific products or customers, merchants can maximize the impact of the discount and drive customer loyalty.

  The app also boasts one-click activation and works seamlessly on any device, making it easy for merchants to set up and use. Overall, the "Discounts for No Returns" app can help merchants grow their business by reducing returns, increasing customer satisfaction, and driving repeat purchases.
• 

  LiquiDonate

  LiquiDonate: Simplifying returns with nonprofit donations.

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  LiquiDonate is an app that simplifies returns management for retailers by facilitating the donation of returns to local nonprofits. This app offers several key features that can help a merchant grow their business.

  Firstly, LiquiDonate provides workflows that dynamically donate returns to nonprofits. This means that retailers don't have to handle the returns themselves, saving them time and resources. By automating the donation process, retailers can focus on other aspects of their business.

  Secondly, LiquiDonate offers workflows to determine the nearest warehouse to send returns. This ensures that returns are efficiently and effectively routed to the appropriate location, minimizing shipping costs and reducing the environmental impact.

  Additionally, LiquiDonate matches returns to nonprofits and provides shipping labels. This streamlines the donation process, making it easy for both retailers and shoppers to participate in socially responsible initiatives.

  Lastly, LiquiDonate provides visibility into every return that's donated. This transparency allows retailers to track and report on their donations, showcasing their commitment to social responsibility and engaging customers who prioritize supporting charitable causes.

  Overall, LiquiDonate simplifies returns management while promoting social and environmental responsibility. By using this app, retailers can enhance their brand reputation and attract customers who value businesses that give back to their communities.