Shopify Apps Weekly / Best Shopify Apps / Returns and exchanges

Best Returns and exchanges Shopify Apps in 2025

Returns and exchanges apps for Shopify help merchants manage and streamline their return and exchange process. These apps typically allow merchants to easily create return and exchange policies, automate the return and exchange process, and track returns and exchanges in real-time. By providing a simple and efficient way for customers to return or exchange items, merchants can increase customer satisfaction and loyalty, which can ultimately lead to repeat business and positive reviews. Additionally, returns and exchanges apps can also help merchants reduce the amount of time and resources spent on managing returns and exchanges, allowing them to focus on other areas of their business and ultimately grow and scale their operations.

• 

  Swap Shipping & Returns

  Keep revenue in your business through instant exchanges and cut your costs with negotiated rates.

  ⭐️ 5.0 (18 reviews)

  🔍 Overview of features

  Swap is an app that helps merchants keep more revenue in their business and reduce logistics costs. It offers instant exchanges and store credit to help merchants retain revenue and reduce refunds. Additionally, Swap negotiates shipping rates with carriers, allowing merchants to save on shipping costs.

  The app is fully customizable to fit the brand's setup at every stage of their journey, providing a personalized experience for each merchant. Swap also handles direct relationships with return shipping carriers, saving merchants time and improving their bottom line.

  Key features of Swap include pre-negotiated rates with leading global carriers, full protection for every package, incentivizing exchanges with store credit to reduce refunds, and enabling international business growth with cross-border commerce.

  By using Swap, merchants can increase their revenue, reduce costs, and improve customer satisfaction by offering instant exchanges and store credit. It's a valuable tool for any business looking to streamline their logistics and grow their business.

  💬 What merchants say

  This merchant is extremely satisfied with the app and praises the app's team for their responsiveness. They express their happiness with how the app is performing for their business so far.

  Overall, merchants are very pleased with this app. They highlight the app's team as being highly responsive and helpful. They appreciate the positive impact the app has had on their business and express their satisfaction with its performance.
• 

  eCommerce Returns Management

  Unlock an exceptional returns experience for South East Asia.

  ⭐️ 5.0 (8 reviews) Free plan available. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  The ReturnKey app offers a white-label return portal that seamlessly integrates with your Shopify site, providing your customers with an exceptional returns experience. With just a few clicks, customers can easily select their replacement item or receive a refund in store credit that can be immediately spent at your store. They can also choose their preferred return method, either pickup from home or dropoff at the nearest courier office.

  One of the key features of ReturnKey is the automatic exchange order creation, which allows customers to receive the size and color they desire without any hassle. Integrated shipping is also included, making return pickup from customers' doorsteps a breeze.

  ReturnKey also offers custom return logic, automating the return process based on your return policy. This saves your team time and effort in managing returns manually.

  Additionally, the app provides advanced analytics that give you insights into your customers like never before. This data can help you better understand your customer base, make informed business decisions, and ultimately grow your business.

  Overall, ReturnKey streamlines the returns process, enhances customer satisfaction, and empowers you with valuable data to drive business growth.

  💬 What merchants say

  Merchants highlight that the ReturnKey app has made processing returns much easier and has a user-friendly interface for both retailers and customers. The app is praised for its straightforward and easy-to-use portal, which helps merchants manage return orders and reduce their workloads. Users also appreciate the helpfulness of the ReturnKey team in addressing their issues. Overall, merchants highly recommend the ReturnKey app for its convenience and helpful features.

  
• 

  Turny Returns & Exchanges

  Return I Automation I Retain Revenue I Reduce Returns I Exchanges I Charm Customers I Hassle Free

  ⭐️ 5.0 (4 reviews)

  🔍 Overview of features

  Turny is an app that focuses on improving the returns process for merchants and their customers. By offering more return options, Turny helps merchants increase exchanges and decrease refunds, ultimately improving customer satisfaction and loyalty.

  One of the key features of Turny is its returns portal, which allows customers to easily initiate a return by entering their order number and zip code. This portal provides a seamless and personalized experience, ensuring that customers don't feel like they've left the merchant's site.

  Additionally, Turny offers several important features to help merchants grow their business. The app allows merchants to offer incentives to customers to continue shopping, encouraging repeat purchases and generating more revenue. It also automates the generation of shipping labels for returns, saving time and effort for both the merchant and the customer.

  Furthermore, Turny provides valuable insights into why products are being returned, allowing merchants to identify trends and make improvements to their products or processes accordingly. This data-driven approach helps merchants optimize their business and reduce the number of returns in the long run.

  Overall, Turny is a comprehensive returns management solution that can greatly enhance the returns experience for customers and help merchants grow their business by increasing exchanges, reducing refunds, and gaining valuable insights.

  💬 What merchants say

  Los usuarios destacan que esta aplicación les ha ayudado enormemente en la gestión de cambios y devoluciones en su tienda. Es especialmente útil para aquellos que ofrecen cambios y devoluciones gratuitas, ya que les permite realizar fácilmente todos los cambios necesarios. Además, los usuarios elogian el magnífico servicio de atención al cliente que reciben, lo que les brinda un soporte adicional y resuelve rápidamente cualquier problema o duda que puedan tener.

  En resumen, los usuarios están muy satisfechos con esta aplicación. Destacan su utilidad para gestionar cambios y devoluciones, especialmente si se ofrecen de forma gratuita. También elogian el excelente servicio de atención al cliente que reciben, lo que les brinda tranquilidad y confianza en el uso continuo de la aplicación. En general, esta aplicación se considera una verdadera maravilla para gestionar de manera eficiente y efectiva los cambios y devoluciones en una tienda de Shopify.
• 

  Troquecommerce

  Automatizamos trocas e devoluções para seu e-commerce. Reduza suas despesas e conquiste clientes.

  ⭐️ 5.0 (2 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The Troquecommerce app automates and simplifies the process of exchanges and returns for e-commerce businesses. It offers several important features that can help a merchant grow their business:

  1. 24/7 Exchange Center: The app provides a central hub for customers to initiate exchanges and returns at any time, improving customer satisfaction and convenience.

  2. Automated Validation: The app automates the validation of exchange deadlines, ensuring that customers are within the allowed timeframe for returns. This helps merchants save time and simplifies the process for customers.

  3. Reverse Logistics: The app allows merchants to generate manual or automatic reverse logistics, making it easy to handle the return shipping process. This feature helps reduce the cost of returns and improves efficiency.

  4. Tracking: Merchants can track the progress of reverse logistics, enabling them to provide real-time updates to customers and enhance transparency.

  5. Store Credit: The app enables merchants to create store credits with just one click, providing an alternative to refunds and encouraging customers to make future purchases.

  By automating and streamlining the exchange and return process, Troquecommerce helps merchants improve customer satisfaction, save time, reduce expenses, and ultimately increase customer loyalty and repeat purchases.

  💬 What merchants say

  Based on the user reviews, merchants highlight that the Troque Ecommerce app has solved their issues with customer returns and exchanges. They appreciate the ease and speed of the return process, as well as the security it provides. The platform's data generation is also praised for its clarity and usefulness. One user mentions that they believe a rating of 5 stars is not enough to commend the app developers. They express gratitude and state that the app has significantly improved their ecommerce experience. Another user expresses excitement that the app was created by Brazilians, making them even happier to recommend it to others.

  Overall, the reviews indicate that merchants are highly satisfied with the Troque Ecommerce app. It is praised for its efficiency in handling returns and exchanges, as well as its user-friendly interface. The app's data analytics capabilities are also seen as a valuable tool for merchants. The positive feedback and gratitude expressed by the users indicate that the app has successfully addressed a pain point in their ecommerce operations.

  
• 

  Code Returns & Exchanges

  A branded self-service Returns & Exchanges portal for your customers.

  ⭐️ 5.0 (2 reviews) From $50/month. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Returns & Exchanges app offers a branded self-service portal for customers to easily process returns and exchanges, helping merchants turn returns into exchanges and boost their revenue. The app provides a simple but powerful dashboard within the Shopify Admin, allowing merchants to manage returns and exchanges efficiently.

  By offering a smooth and branded returns process, merchants can enhance the customer experience and build trust with their customers. The app also enables exchanges to other products, giving merchants the opportunity to upsell and cross-sell to customers who may have initially wanted a refund.

  The app is designed to be user-friendly and easy to install, making it a plug-and-play solution for Shopify merchants. With the Returns & Exchanges app, merchants can streamline their returns process, reduce refunds, and ultimately grow their business by providing a seamless customer experience and increasing opportunities for additional sales.

  💬 What merchants say

  Merchants highlight that the R&E app enhances the customer experience by providing tracking, processing, and automatic email updates for returns and exchanges. This eliminates the need for customers to contact the merchant for updates and improves the overall communication process. The app also offers different settings for international shipments, allowing merchants to customize the experience for customers in different countries. Users appreciate the ease of use and intuitiveness of the app, both for themselves and their customers. They also praise the quick and skillful support provided. However, some merchants mention that it would be beneficial to have a standard feature for complete data analysis, specifically to understand why products are being returned.

  Overall, the R&E app is highly regarded by merchants for its ability to streamline and improve the returns and exchanges process. It offers comprehensive tracking and communication features, making it easier for merchants to manage returns and keep customers informed. The app is user-friendly and provides useful functionalities for refunds and exchanges. While some merchants express a desire for additional data analysis features, the overall consensus is that the app is a valuable tool for enhancing the customer experience and simplifying the returns process.
• 

  Hafback

  Hafback is a free Returns Management tool that instantly lists and sells your in-process returns.

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of Hafback are:

  1. Self-serve customer returns portal: Hafback provides a branded returns portal for your customers to initiate returns easily and independently.

  2. Seamless integration to the Hafback Returns Recommerce marketplace: When a return is initiated, qualified returns are instantly listed for sale on the Hafback marketplace, allowing you to recoup some of the costs associated with returns.

  3. Returns data and analytics: Hafback provides you with detailed data and analytics on your customer returns, allowing you to gain insights and make informed decisions to improve your returns process.

  4. Process automation: Hafback automates various aspects of the returns process, including approvals and shipping label generation, saving you time and streamlining operations.

  5. Dashboard for instant visibility: Hafback offers a dashboard that gives you real-time visibility into your customer returns data, making it easier to track and manage returns.

  By using Hafback's Returns Recommerce solution, merchants can eliminate returns by quickly listing them for sale, reducing operational costs, and generating additional revenue. The automated processes and analytics provided by Hafback also help merchants streamline their returns process and make data-driven decisions to improve customer satisfaction.

  💬 What merchants say

  The individual user highlights of this app include its time and resource-saving capabilities, its positive impact on the user experience for customers, and the accessibility and helpfulness of the app's team. Merchants appreciate the customization options and the prompt support provided by Brian and Luch. Additionally, the alignment of the app's mission with the merchant's goal to promote sustainable fashion is praised.

  Overall, merchants highly recommend this app and emphasize its positive impact on their business. They express gratitude for the time and resource savings it provides, as well as the improved user experience for customers. The app's team is praised for their accessibility, helpfulness, and willingness to customize the app to meet the merchant's needs. The alignment of the app's mission with the merchant's sustainability goals is also highlighted as a positive aspect of the app. Overall, merchants express excitement about the partnership with the app and the potential for growth.

  
• 

  Recommerce

  Launch a trade-in and resale experience today.

  ⭐️ 5.0 (1 review) $89.70/month. 30-day free trial. Additional charges may apply.

  🔍 Overview of features

  The Recommerce app is a powerful tool for merchants looking to launch a trade-in and resale experience. It offers several key features that can help a merchant grow their business.

  Firstly, the app allows merchants to incentivize customer loyalty by offering customers the option to trade in their secondhand items in exchange for cash or store credit. This not only encourages customers to keep coming back to the store but also helps to build a strong customer relationship.

  Secondly, the app helps merchants reach new shoppers by tapping into the growing market for secondhand items. By offering a trade-in and resale experience, merchants can attract a new customer base that is interested in sustainable shopping and finding good deals on pre-owned items.

  Lastly, the app provides smart pricing rules and automated shipping labels, making the buyback process frictionless. Merchants can set up customized pricing rules based on factors like item condition, brand, or market demand. The app also generates shipping labels automatically, saving time and effort for both the merchant and the customer.

  Overall, the Recommerce app offers merchants a way to incentivize customer loyalty, reach new shoppers, and build a new revenue stream from selling secondhand items.

  💬 What merchants say

  This merchant highlights the amazing customer support provided by the app, mentioning that every issue and custom request was resolved quickly. They specifically thank Eerik for their support and highly recommend the app.

  Overall, merchants have praised the app for its exceptional customer support. They have mentioned that the support team is quick to resolve any issues or custom requests, providing a positive experience for users. The app is highly recommended by merchants who have found the customer support to be amazing.
• 

  ReturnPostage Automate Returns

  Improve your customers' returns experience with an automated returns process for your store.

  ⭐️ 5.0 (1 review) From $7/month. 7-day free trial.

  🔍 Overview of features

  The most important features of this app are the automated returns process, return label generation and email notifications, returns widget, and returns tracking.

  By offering an automated returns process, the app saves merchants time and effort by streamlining the returns and refunds workflow. This automation ensures a smooth and efficient returns experience for customers, leading to higher customer satisfaction and retention.

  The return label generation and email notifications feature allows merchants to easily generate return labels and automatically send them to customers. This simplifies the returns process for customers, making it more convenient and hassle-free.

  The returns widget on the merchant's website enables customers to initiate returns directly from the site, providing a seamless and user-friendly returns experience. This feature enhances customer satisfaction and encourages repeat purchases.

  With the returns tracking functionality, merchants can keep track of all returns and refunds across multiple sales platforms. This centralized tracking system helps ensure that all returns are properly managed and resolved, leading to improved customer service and loyalty.

  Overall, this app helps merchants improve their customers' returns experience, saves time and effort through automation, and enhances customer satisfaction and retention.

  💬 What merchants say

  Merchants appreciate the seamless and user-friendly setup process of the app, finding it easy to download and set up. They also highlight the app's simplicity and ease of use for customers, making it convenient for them to navigate and make purchases. The company behind the app is also commended for being responsive and open to suggestions, showing their dedication to providing a positive user experience. Overall, merchants have a positive impression of the app, finding it effortless to use and appreciating the responsive nature of the app's developers.
• 

  iF Returns & Exchanges

  Reduce refunds transforming them into exchanges and new sales and eliminate manual work

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are:

  1. Reduce refunds and turn them into exchanges and new sales: The app presents the merchant's full product catalog to incentivize customers to exchange or purchase new products instead of refunding. This helps increase sales and retain customers.

  2. Automate refunds based on triggers: The app automates the refund process based on predefined triggers, saving merchants time and eliminating manual work.

  3. Streamline customer service with full traceability: The app provides complete traceability and information about the return and refund process, making it easier for customer service teams to handle inquiries and provide assistance.

  4. Customizable return and refund options: Merchants can configure the app to show different return and refund options based on customer or country, allowing for a personalized experience.

  5. Integration with carriers and drop-off points: The app offers integration with carriers or provides negotiated rates for over 200,000 drop-off points worldwide, simplifying the transportation and refund operations.

  By utilizing this app, merchants can reduce refund rates, increase sales through exchanges, automate refund processes, provide a personalized experience, and streamline customer service. This, in turn, helps merchants grow their business by improving customer satisfaction and operational efficiency.

  💬 What merchants say

  This merchant highlights the app's performance and how it resolved their problem of managing customer returns. They also mention that the app is intuitive but required some customization, which the customer center was able to assist with. Overall, they highly recommend the app.

  Another merchant mentions that this app is a great solution for managing returns and exchanges. They appreciate how easy it is to set up and use. They also mention that the customer support team is very helpful and responsive. They highly recommend this app to other merchants who need a reliable returns management system.

  Overall, merchants have positive feedback about this app. They appreciate its performance and how it resolves the problem of managing customer returns. They also value its intuitive interface and the assistance provided by the customer support team. The app is highly recommended for its ease of use and reliability in handling returns and exchanges.

  
• 

  Reversso

  Returns center, refunds and exchanges, reverse logistics, returns labels and more.

  ⭐️ 5.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are the returns center, self-service experience, customizable return policy, and automated processes.

  The returns center integrated into the merchant's store allows customers to easily request returns or exchanges for any product. This self-service experience improves customer satisfaction and reduces the workload for the merchant's customer service team.

  The ability to set up a customized return policy with the merchant's design and custom notifications enhances the customer experience, making it feel personalized and aligned with the merchant's brand.

  The app also offers the option to create business rules to automate and authorize different steps in the returns process. This automation saves time for the merchant and ensures a streamlined and consistent return process for customers.

  Other important features include the ability to automatically generate return labels and a risk scoring system to prevent or reduce fraud. These features further simplify the returns process for both the merchant and the customer, while also providing security and peace of mind.

  Overall, this app can help a merchant grow their business by improving customer satisfaction, reducing customer service workload, and streamlining the returns process.

  💬 What merchants say

  con Reversso.

  En general, los usuarios destacan que Reversso es una aplicación muy completa y fácil de usar para gestionar cambios y devoluciones en sus tiendas. Aprecian la facilidad de integración tanto para ellos como para sus clientes, así como la profesionalidad del equipo de Reversso. Los usuarios también resaltan la presencia y disponibilidad del equipo de soporte, que está siempre dispuesto a responder preguntas y brindar ayuda cuando sea necesario. Algunos usuarios mencionan que también se ofrecen reuniones y capacitación para ayudar a los comerciantes a aprovechar al máximo la aplicación. En resumen, los usuarios recomiendan Reversso al 100% y están muy satisfechos con su elección.

  
• 

  Easy Returns Management System

  ⭐️ 4.8 (42 reviews) $19.99/month. 30-day free trial.

  🔍 Overview of features

  The Returns Management System App is a must-have for any Shopify merchant looking to streamline their returns process and improve customer satisfaction. By integrating with Shopify, this app allows customers to easily file return requests directly on your store without the need to log in. This simplifies the process for customers and encourages them to complete returns, ultimately boosting customer loyalty and repeat purchases.

  For merchants, the app offers a range of features to make handling returns a breeze. You can easily track and manage all return requests in one place, saving time and effort. The app also provides customizable return policies, enabling you to set rules and guidelines that align with your business needs. With the ability to generate return labels and handle refunds directly through the app, you can expedite the return process and provide a seamless experience for your customers.

  By streamlining the returns process and providing a user-friendly interface for both customers and merchants, the Returns Management System App can help merchants improve customer satisfaction, build trust, and ultimately grow their business.

  💬 What merchants say

  Merchants highlight the simplicity and ease of use of this app, stating that it does exactly what they need it to do. They also praise the excellent customer service, noting that the support team is attentive, helpful, and quick to respond to any questions or requests. One merchant specifically mentions the team's willingness to accommodate a custom color request. Overall, merchants highly recommend this app for streamlining the returns process and improving the customer experience. They appreciate its straightforward functionality and the exceptional support provided by the team.
• 

  Returnly by Affirm

  Automate returns and exchanges to save time, increase revenue, and keep your customers coming back

  ⭐️ 4.6 (165 reviews) From $99/month. 14-day free trial. Additional charges may apply.
• 

  Fabreturns Exchanges & Returns

  ⭐️ 4.6 (7 reviews) $9/month. 7-day free trial. Additional charges may apply.
• 

  Delivery Protection

  Introducing our Shield services app designed to protect your orders from theft, damage, or loss.

  ⭐️ 4.5 (2 reviews) Price: Free

  🔍 Overview of features

  The Shield services app is an essential tool for any merchant looking to protect their orders from theft, damage, or loss. With this app, customers can easily add protection to their orders, providing them with peace of mind knowing that their purchases are secure.

  One of the most important features of the app is its user-friendly interface, which makes it easy for anyone to use. Customers can add protection to their orders without any additional steps or complicated procedures, ensuring a seamless experience.

  Another key feature is the hassle-free claims process. In the unfortunate event that an order is lost, damaged, or stolen, customers can easily file a claim through the app. This streamlined process saves time and eliminates any potential frustrations for both the customer and the merchant.

  Additionally, the app offers excellent customer support. Merchants can rely on the app's support team to assist with any questions or concerns, ensuring a positive experience for both the merchant and their customers.

  Overall, the Shield services app is a must-have for any merchant looking to protect their orders and provide their customers with a secure and worry-free shopping experience.

  💬 What merchants say

  Merchants highlight the easy setup process and the app's compatibility with any Shopify store. They highly recommend this app, especially for merchants processing orders with high-value contents. Users appreciate the app's customer support, as they are very involved in resolving any problems. The only drawback mentioned is that customers must have a PayPal account.

  Overall, merchants have positive feedback about this app. It is praised for its simplicity and suitability for any Shopify store. The app's customer support is also highlighted as a positive aspect. However, some merchants express a concern that customers need to have a PayPal account to use the app. Overall, this app is recommended for merchants looking for a straightforward and effective solution for processing orders, particularly those with high-value contents.

  
• 

  返品・交換・キャンセル自動化 ‑ Recustomer

  返品・交換、キャンセルをストレスフリーに

  ⭐️ 4.3 (5 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Recustomer 返品・キャンセル is an app that automates the process of returns, exchanges, and cancellations, aiming to improve the customer experience and streamline operations. It offers several key features to help merchants grow their business:

  1. Automating Returns and Exchanges: The app automates the entire process, from request reception to securing exchange inventory, shipping instructions, and refund processing. This automation can save merchants time and effort, allowing them to focus on other aspects of their business.

  2. Automating Cancellations: After receiving a cancellation request, the system checks the shipping status and determines whether to approve or reject the request. It also automates the process of stopping shipments and issuing refunds, achieving a response time of zero minutes.

  3. Data Analysis: The app collects and analyzes data related to returns and cancellations. Merchants can leverage this data to improve their e-commerce site, reduce return rates, plan marketing strategies, and enhance product planning.

  By automating these processes and providing a smooth experience for buyers, Recustomer 返品・キャンセル enables merchants to enhance customer satisfaction, improve operational efficiency, and make data-driven decisions to grow their business.

  💬 What merchants say

  Based on the user reviews, merchants who have purchased this app highlight the ease of canceling orders and the reliable support provided by the app. They appreciate the fact that the app has zero accidents once it is implemented and operational. However, some users mention that the app only supports physical product deliveries, and they have to manually copy and paste the billing address as the shipping address for digital products. This extra step can be time-consuming and inconvenient for merchants. Additionally, there is a mandatory requirement for the postal code, which may not be suitable for default digital product settings. Some users also mention that the app greatly reduces the workload and streamlines the return process for both merchants and customers, except for cases where content verification is necessary. Overall, the app is praised for its ability to automate the return process and create a more efficient and customer-friendly environment, particularly for apparel e-commerce businesses. It provides a sense of security for customers and helps with sales promotion.

  
• 

  Happy Returns, a UPS Company

  We make returns beautiful for shoppers, merchants, and the planet.

  ⭐️ 3.0 (30 reviews) $500/month. Additional charges may apply.

  🔍 Overview of features

  The most important features of this returns app are the end-to-end returns solutions and the nationwide network of Return Bar locations.

  With the returns software and reverse logistics provided, merchants can automate returns and exchanges through a branded return portal. This allows for a seamless and efficient returns process, saving time and improving customer satisfaction.

  Customization options for return reasons and refund methods are also available, with the ability to apply policy rules automatically. This ensures that merchants can handle returns in a way that aligns with their specific business needs.

  Another key feature is the Return Shopping and one-click exchanges, which helps merchants retain revenue by offering customers the option to shop for an alternative item instead of issuing a refund. This can lead to increased sales and customer loyalty.

  Additionally, the expansive network of Return Bars allows shoppers to drop off returns without packaging or printing in under 60 seconds. This not only improves the customer experience but also reduces costs for merchants and promotes sustainability by reducing cardboard waste and carbon emissions.

  Finally, the app provides powerful real-time returns tracking and reporting directly in Shopify, allowing merchants to easily monitor and analyze return trends and make informed business decisions.

  Overall, this app can help a merchant grow their business by streamlining the returns process, improving customer satisfaction, retaining revenue, and promoting sustainability.

  💬 What merchants say

  Merchants highlight several key points about the Happy Returns app. Firstly, the inability for customers to upload images of defective products is a major concern, as it hampers transparency and understanding of the reason for return. Secondly, there are limitations when customers initiate a return but only decide to return a portion of their order, as businesses can only offer a partial refund and the rest remains with Happy Returns. This lack of flexibility can lead to complications and dissatisfaction. Additionally, there are issues with the condition of products returned through Happy Returns' drop-off locations, with reports of delicate items being returned in a compromised state or even worn. Lastly, there is no option for customers to cancel their return requests, and the inability to edit, archive, or cancel existing returns can cause confusion and miscommunication. Overall, while the app provides a generally intuitive experience, there is room for improvement in terms of functionality and customer support.

  In summary, the Happy Returns app is considered a great return portal by merchants, but there are various areas where it falls short. The inability for customers to upload images of defective products, limitations in handling partial returns, issues with the condition of returned products, and the lack of options to cancel return requests or edit existing returns are the main pain points highlighted by users. While the app offers a simple process for customers, there are concerns about notifications and responsiveness from the brand side. Overall, merchants appreciate the app's potential but believe there is room for improvement and more robust features.
• 

  ExOrders ‑ Return & Exchange

  Manage the refund/exchange requests automatically and send email notifications for progress updates.

  ⭐️ 3.0 (4 reviews)

  🔍 Overview of features

  ExOrders - Return & Exchange is an app that automates and customizes the refund and exchange process for merchants. By allowing customers to easily log in and submit their refund or exchange requests, this app streamlines the process and builds trust with customers.

  One of the key features is the ability to send custom email notifications to customers whenever the status of their request changes. This keeps customers updated and engaged throughout the process.

  Additionally, the app provides the flexibility for merchants to offer full refunds or exchanges for the entire order or just specific products. Merchants can also send custom messages to customers to discuss requests in detail, improving communication and customer satisfaction.

  The app also allows merchants to manage a list of unlimited reasons for returns and exchanges, which can be customized to fit their language and improve clarity. Merchants have the option to activate or deactivate the exchange, return, and screenshot features as needed.

  Overall, ExOrders - Return & Exchange enables merchants to efficiently manage refund and exchange requests, improve customer satisfaction, and build trust with their customers.

  💬 What merchants say

  Based on the provided user reviews, individual merchants highlight the app's strong customer support. One merchant mentions that they had a problem with fetching products in the app, but the support team was polite and resolved the issue quickly. Another merchant, however, mentions difficulties in reaching the app's support team, as no visible email or chat options were available. They had to search for the email via Shopify and have been waiting for a response for several days. Despite this, another merchant expresses gratitude towards the support team for their fast responses and assistance with returns, highlighting their professionalism.

  Overall, the app receives mixed reviews regarding customer support. While some merchants had positive experiences with quick and helpful support, others faced challenges in reaching the support team and receiving timely assistance. It is important for the app developers to address the issues mentioned by the merchants and improve their support accessibility to ensure consistent and satisfactory customer service.
• 

  COS Order Returns Manager

  Our app will automate the return process for your store without contacting customer service.

  ⭐️ 3.0 (2 reviews) Free plan available

  🔍 Overview of features

  The most important features of our app are the self-service return portal and the ability for customers to request returns without contacting customer service. This automation feature will save merchants time and resources by eliminating the need for manual return processing.

  Merchants can easily manage returns through the self-service return portal, where customers can request returns and choose between refunding the original payment method or offering credit by gift card. The app also allows merchants to set a return time window and specify non-returnable product types or tags.

  Additionally, the app offers the ability for customers to request multiple returns per order, and merchants can enable automatic approval for faster processing. The email templates are customizable, and optional status notifications can be provided to customers.

  For added convenience, the app integrates with EasyPost, ShipStation, and Shippo for prepaid return labels, which is available in the Pro version of the app.

  Overall, this app will streamline the return process for merchants and provide a seamless experience for customers, ultimately helping the merchant grow their business by improving customer satisfaction and reducing the workload associated with returns.

  💬 What merchants say

  Based on user reviews, merchants have mixed opinions about this app. Some users report that the app does not function properly, specifically mentioning issues with receiving return merchandise authorizations (RMAs) and the app failing to load on the dashboard. These users also express frustration with the lack of support from the app's team. On the other hand, other users highlight the ease of setup and praise the app's customer service for being responsive and accommodating. Overall, the app seems to have technical issues that hinder its functionality and the level of support provided to users. However, some users have positive experiences with the app's ease of use and customer service. Merchants should consider these factors before deciding to use this app for their business.

  
• 

  AltoQ Exchange

  ⭐️ 2.2 (4 reviews) $10/month. 30-day free trial.

  🔍 Overview of features

  The AltoQ Exchange app is a powerful tool for merchants to easily manage product exchanges and issue store credit within Shopify. With just a few clicks, merchants can exchange multiple products of any value in a single screen.

  One of the key features of the app is its simplicity and ease of use. Merchants can quickly select the products being returned and then choose the replacement products or issue a store credit of the appropriate value. This streamlined process saves time and eliminates the need for manual calculations or complex workarounds.

  By offering a seamless exchange experience, the AltoQ Exchange app can help merchants improve customer satisfaction and loyalty. Customers will appreciate the hassle-free exchange process, which can lead to repeat purchases and positive reviews. Additionally, by issuing store credit instead of refunds, merchants can encourage customers to make additional purchases, further driving sales and revenue.

  Overall, the AltoQ Exchange app is a valuable tool for any merchant looking to simplify their product exchange process and enhance their customer experience.

  💬 What merchants say

  Based on the user reviews, merchants have highlighted several issues with this app. Firstly, there have been reports of the app being down for several days, with no response or resolution from the support team. This has led some merchants to suggest that Shopify should stop charging for the app until it is fully resolved. Secondly, some users have experienced difficulties accessing the app through Shopify, encountering a grey screen with an error message. Again, support has been unresponsive to these issues. Additionally, one merchant mentioned that the app has caused problems with their reports and that communication with the support team is only possible via email, making it difficult to address multiple issues effectively.

  Overall, the reviews indicate that the app has experienced significant technical issues and that the support team has been unresponsive to merchants' concerns. This has led to frustrations and difficulties in utilizing the app effectively. Merchants have also expressed a desire for more direct and efficient communication channels with the support team.
• 

  Instant Refunds

  Fuel growth by turning customers who get refunds into loyal enthusiasts who buy again and spend more

  ⭐️ 2.2 (3 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of this app are:

  1. Instant Refunds: The app allows merchants to pay customer refunds directly to their bank accounts in seconds, providing a seamless and efficient refund experience.

  2. Improved Customer Experience: By offering a quick and hassle-free refund process, merchants can turn customers who receive refunds into loyal enthusiasts. This helps to maintain a positive relationship with customers and encourages them to continue purchasing from the store.

  3. Increased Repurchases and Average Order Value (AOV): The app helps drive faster repurchases and higher AOV. By providing a smooth refund experience, merchants can retain customers and encourage them to make future purchases, thereby boosting sales and revenue.

  4. Automated Workflow: The app automates the refund flow, reducing the need for manual intervention and minimizing refund-related support tickets. This saves time and resources for the merchant, allowing them to focus on other aspects of their business.

  5. Flexible Shipping Options: Merchants can choose to ship with the app's negotiated rates or use their own preferred shipping provider. This gives them the freedom to optimize their shipping strategy and find the most cost-effective solution for their business.

  Overall, this app helps merchants grow their business by turning refund recipients into loyal customers, improving customer experience, increasing repurchases and AOV, streamlining the refund process, and offering flexible shipping options.

  💬 What merchants say

  Merchants highlight that this app provides valuable additional information about the risk associated with each order, including a rating and reason for the risk. They appreciate having this specific information, especially for high-value items with low volume. Another merchant highlights that the app helps track customers who make false refund claims, which is exactly what they were looking for. Overall, merchants find this app to be a nice solution for gaining more insights into order risk and preventing fraudulent refund claims.

  
• 

  Returns Plus ‑ Australia Post

  Optimise returns with Australia Post’s Returns Portal Plus.

  ⭐️ 1.0 (1 review) Free to install. Additional charges may apply.

  🔍 Overview of features

  The most important features of the app are:

  1. Fully Customizable: The app allows merchants to showcase their brand identity and persona, helping to create a seamless returns experience that aligns with their overall branding.

  2. Unrivalled Network: Merchants can leverage Australia Post's extensive network of drop-off points, making it convenient for customers to return their items at various locations.

  3. Printer-less Returns: Customers have the option to return their items at Post Offices or Retail Partners without the need for a printer. This convenience enhances the customer experience and encourages more returns.

  4. Order Integration: The app integrates with the merchant's order system, allowing them to easily track and manage returns. Merchants will know exactly which items in an order customers want to return, making the process more efficient.

  5. Non-returnable items: Merchants can create custom rules for non-returnable items, ensuring that certain products or categories cannot be returned. This feature helps merchants protect their business from unnecessary returns.

  By using the Returns Portal Plus app, merchants can streamline their returns process, provide a better experience for customers, and ultimately grow their business by increasing customer satisfaction and loyalty.

  💬 What merchants say

  One merchant mentions that they have a high volume of returns (5,000 per year) and feels that this app is not suitable for their needs. They express disappointment and feel that it was a waste of their time.

  Overall, the sentiment from this user review is negative. The merchant had high expectations for the app but feels let down, especially considering their specific need for managing a large number of returns. They highlight the lack of suitability for their business and express disappointment with the app.

  
• 

  Store Credit App

  The best Store Credit App, easily give store credit to customers. Discount features

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  The app focuses on enhancing customer retention and securing revenue through seamless store credit refunds on Shopify. Key features include:

  1. Seamless integration with the Order page for easy access and management.
  2. Instant discount code creation for efficient refunds, encouraging repeat purchases.
  3. Flexible and detailed refund management for better control and tracking.
  4. Full control over discount expiry and status adjustments to tailor promotions.
  5. Streamlined store credit redemption for customers, improving user experience.

  By offering store credits instead of cash refunds, merchants can keep capital in the business and turn refund situations into future sales opportunities. These features help foster customer loyalty, increase repeat purchases, and create a sustainable, profitable business model.
• 

  Stateset Returns Automation

  Autonomous Reverse Logistics for your Customer Service and Warehouse Teams to Win!

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of Stateset RMA are:

  1. Automated Label Printing and Tracking: Stateset allows merchants to automate the process of printing return labels and tracking the progress of returned items. This feature saves time and effort for both the customer and the warehouse team.

  2. Shopify Return APIs Integration: By integrating with Shopify's Return APIs, Stateset streamlines the returns process by automatically syncing return requests and updates between the merchant's Shopify store and their customer service platform.

  3. Automated Refund Processing based on recommended amount: Stateset uses algorithms to recommend the appropriate refund amount for returned items, taking into account factors such as product condition and any restocking fees. This ensures accurate and efficient refund processing.

  4. Machine Learning Model for Product Condition Classification: Stateset utilizes machine learning to classify the condition of returned items. This helps the merchant determine if a returned item can be resold as new or if it needs to be classified as refurbished or damaged.

  5. Line Item Level Refunds directly integrated with your Orders: With Stateset, merchants can process refunds at the line item level, directly integrated with their Shopify orders. This level of granularity allows for precise and accurate refund calculations.

  By automating the returns process and providing advanced features such as label printing, refund processing, and machine learning-based product condition classification, Stateset RMA helps merchants create an exceptional post-purchase customer experience. This app not only saves time and effort for the customer service and warehouse teams but also improves efficiency and accuracy in handling returns. Ultimately, this can lead to increased customer satisfaction and repeat business for the merchant.

  
• 

  Wizy Return & Cancel Order

  Designed to simplify your returns and cancellations process, saving you time and effort.

  ⭐️ 0.0 (0 reviews) From $14.99/month. 14-day free trial.

  🔍 Overview of features

  The most important features of the Wizy Return & Cancel app are:

  1. Self-service returns: Customers can initiate and manage their own return and cancellation requests directly from their account pages. This eliminates the need for them to contact the merchant directly, saving both parties time and effort.

  2. Easy request management: The app provides merchants with an easy-to-use interface to manage return and cancellation requests. All requests can be managed in one screen, making it simple to keep track of and process them efficiently.

  3. Localization: The app offers localization features to enhance the user experience. This ensures that customers can navigate and interact with the app in their preferred language, improving customer satisfaction.

  4. Monetization of requests: Customers can send and monetize their return and cancellation requests directly from the order detail page. This feature allows merchants to easily process refunds, exchanges, or cancellations without additional communication or manual intervention.

  5. Return reasons: The app allows merchants to collect return reasons from customers. This information can provide valuable insights into customer preferences, product issues, or areas for improvement in the business.

  Overall, the Wizy Return & Cancel app simplifies the returns and cancellations process for both customers and merchants, saving time and effort while improving the customer experience.
• 

  Torod ‑ Shipping Management

  A smart engine that makes shipping smarter, faster and more efficient. Ship, Track, manage returns.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  This app offers a comprehensive shipping solution for merchants in Saudi Arabia. Key features include the ability to compare shipping prices, print labels, track orders, and manage returns all from one platform. The app provides access to multiple couriers, including options for dry and temperature-controlled shipping. With white-label tracking pages and a returns management portal, merchants can streamline their shipping processes and provide better customer service. This app is particularly beneficial for businesses looking to optimize their shipping operations, improve efficiency, and enhance the overall customer experience.
• 

  Exchange Wizard

  The Exchange Wizard app helps merchants exchange, refund, issue store credit, or collect payment.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Exchange Wizard app offers a range of features that can greatly benefit merchants. Firstly, it allows for the easy exchange, refund, issuance of store credit, or collection of payment for both online and Shopify POS orders. This streamlines the process for both the merchant and the customer, ensuring a smooth and efficient experience.

  One of the key features is the ability to exchange Shopify POS orders directly from the POS order screen. This saves time and effort by eliminating the need to navigate to a separate interface.

  Additionally, the app supports the use of barcode scanners or device cameras to search for orders or add products. This simplifies the inventory management process, making it faster and more accurate.

  Furthermore, the ability to issue store credit as a discount code that can be used both online and in-store via discount codes provides flexibility for customers and encourages repeat purchases.

  Overall, the Exchange Wizard app offers a comprehensive set of features that can help merchants streamline their order management processes, improve customer satisfaction, and ultimately grow their business.

  
• 

  Returnify

  With this application, your customers can request cancellation, return and exchange.

  ⭐️ 0.0 (0 reviews) From $19/month. 2-day free trial. Additional charges may apply.

  🔍 Overview of features

  This app provides a comprehensive return and exchange management system for both customers and merchants. Customers can easily request cancels, returns, or exchanges for their ordered items. This simplifies the process for customers and improves their overall experience, leading to higher customer satisfaction and loyalty.

  For merchants, this app streamlines the management of return and exchange requests. Merchants can easily approve or reject these requests, allowing them to quickly respond to customer needs and maintain a positive relationship. Additionally, merchants have the option to add special status to the return and exchange processes, providing further customization and flexibility.

  One key feature of this app is the ability for merchants to manage shipping labels in returns and exchanges efficiently. This saves time and effort for both merchants and customers, ensuring a smooth and hassle-free return or exchange process.

  Overall, this app helps merchants grow their business by improving customer satisfaction, reducing customer service workload, and providing a seamless return and exchange experience.
• 

  Tilli ‑ Repair & Alteration

  Les artisans couturiers Tilli pour réparer et ajuster vos produits et entretenir la relation client.

  ⭐️ 0.0 (0 reviews) $70/month. 30-day free trial.

  🔍 Overview of features

  Tilli is an app that helps merchants in the fashion industry offer repair and alteration services to their customers. The app allows customers to easily schedule appointments with skilled French artisans for the maintenance and longevity of their clothing and household items. Customers can choose to meet the artisans in person, send their items by mail, or visit a physical store.

  By integrating Tilli into their e-commerce tools, merchants can reduce returns, improve and maintain customer relationships, increase conversion rates, and comply with the requirements of the AGEC law regarding reparability.

  Key features of Tilli include:

  1. Easy integration: Tilli can be seamlessly integrated into existing e-commerce tools with just a few clicks.

  2. Nationwide network of artisans: Tilli has a network of skilled artisans across France, ensuring that customers have access to quality repair services no matter where they are located.

  3. Aftercare service: Tilli provides ongoing support for customers, offering alteration and repair services throughout the entire customer journey.

  4. Alternative to returns: Instead of returning items, customers can use Tilli's services to fix and maintain their products, providing a convenient and sustainable solution.

  Overall, Tilli helps merchants enhance customer satisfaction, build loyalty, and contribute to the sustainability of their products, ultimately leading to business growth.
• 

  Trocas, Devoluções e Garantias

  Recupere receita, eleve a experiência e simplifique o processo de trocas, devoluções e garantias

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The Trocas, Devoluções e Garantias app automates the entire process of exchanges, returns, and warranties for customer service teams, providing an excellent post-sale experience to end consumers. This app streamlines the exchange processing with an intuitive admin interface and also organizes and automates refund processes, generates new orders, and offers many other tools.

  The most important features of this app are:

  1. Automation: The app operates on autopilot 24/7, handling exchanges, returns, and warranties automatically. This saves time and resources for the merchant's customer service team, allowing them to focus on other important tasks.

  2. Post-sale experience: The app ensures that customers have a great post-sale experience by providing a seamless and efficient process for exchanges, returns, and warranties. This helps to build trust and loyalty with customers, leading to increased customer satisfaction and repeat purchases.

  3. Retention: The app offers a bonus for customers who choose to exchange their refund for a store credit. This incentivizes customers to continue shopping with the merchant, increasing customer retention and potentially boosting sales.

  Overall, the Trocas, Devoluções e Garantias app simplifies and improves the entire process of exchanges, returns, and warranties for merchants, leading to increased customer satisfaction, loyalty, and potentially higher sales.

  
• 

  UTurn Manage & Resell Returns

  UTURN helps brands to resell their returns before they are shipped back to the warehouse

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

  🔍 Overview of features

  UTURN is an app that helps brands resell their returns before they are shipped back to the warehouse. By listing incoming returns as "available from returns" stock on their website, brands can redirect these items to the next customer, creating a sustainable returns process.

  The app offers several important features to help merchants grow their business. Firstly, it empowers brands with the tools they need to resell their returns, giving them full control over sales and discount rules. This allows merchants to strategically manage their inventory and maximize their revenue.

  Additionally, UTURN provides remote quality assurance using image verification. This ensures that the returned items are in good condition before they are resold, maintaining customer satisfaction and reducing the risk of negative reviews.

  The app also generates prepaid return shipping labels automatically, allowing for easy tracking of the returned items. This streamlines the returns process for both the merchant and the customer, enhancing the overall shopping experience.

  By utilizing UTURN, brands can provide their customers with a sustainable shopping and return experience, which is becoming increasingly important to consumers. This can help merchants attract and retain customers who value environmentally-friendly practices, ultimately leading to business growth.

  
• 

  RPro ‑ Returns & Exchanges

  Elevate the shopping experience by offering hassle-free returns and ensuring customer satisfaction.

  ⭐️ 0.0 (0 reviews) From $29/month. 7-day free trial.

  🔍 Overview of features

  ReturnsPro is an essential app for merchants looking to elevate their customer shopping experience and improve overall store efficiency. With ReturnsPro, merchants can streamline customer return and exchange processes effortlessly, ensuring prompt resolution and a hassle-free experience for both the customer and the merchant.

  The app provides an intuitive interface that simplifies the often complex process of handling return orders. It allows customers to easily return items or exchange them, making it convenient for them to resolve any issues they may have with their purchase.

  By using ReturnsPro, merchants can improve their operational excellence by efficiently managing returns and exchanges. This leads to better order management and overall store efficiency. With a smooth and hassle-free return process, merchants can enhance customer satisfaction and loyalty, which ultimately helps in growing their business.

  In summary, ReturnsPro offers a game-changing solution for merchants seeking to transform their return and exchange management. It helps streamline processes, improve efficiency, and ensure customer satisfaction, all of which contribute to the growth of the merchant's business.
• 

  Returnista ‑ Return & Exchange

  Take control of your returns and exchanges

  ⭐️ 0.0 (0 reviews) From $19/month. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  Returnista is an all-in-one return solution app for Shopify stores that helps merchants take control of their returns and exchanges. The app provides a single, embedded platform to manage all aspects of the return process, from providing a branded return portal to handling logistics and customer support.

  The app offers several important features that can help a merchant grow their business. Firstly, Returnista allows merchants to drive revenue through exchanges. By promoting exchanges over returns, merchants can retain more revenue and encourage customers to choose alternative products instead of simply returning items.

  Secondly, Returnista helps merchants lower their return rates with data insights. The app transforms the returns flow into a data-driven process, allowing merchants to analyze the reasons for returns and take proactive measures to reduce return rates.

  Additionally, Returnista provides a multilingual Returns Portal that is on-brand, enhancing the customer experience and increasing satisfaction. This portal allows customers to easily initiate returns or exchanges, further improving customer retention.

  Finally, Returnista reduces pressure on the merchant's support department with proactive communication. The app automatically sends notifications and updates to customers throughout the return process, reducing the need for manual customer support.

  Overall, Returnista streamlines the return process, increases customer satisfaction, and helps merchants retain more revenue through exchanges.
• 

  Protect

  Add shipping, product, price, and other protections to your shop while supporting a cause!

  ⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.