Shopify Apps Weekly / Best Shopify Apps / Support ticket management

Best Support ticket management Shopify Apps in 2024

Shopify apps in the support ticket management category generally help merchants to manage customer support requests more efficiently. These apps can help merchants to organize and prioritize customer inquiries, track and respond to support tickets from a single location, and automate responses to common inquiries. By using a support ticket management app, merchants can improve their response times, reduce the workload on their customer support team, and ensure that all customer inquiries are resolved in a timely and professional manner. This can help to improve customer satisfaction, increase customer loyalty, and ultimately grow the merchant's business.

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  Kustomer

  Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

  ⭐️ 5.0 (13 reviews)

  🔍 Overview of features

  The Kustomer app offers a holistic view of your customers across channels and integrates with Shopify to bring in order data. This integration allows you to keep customers updated on order status, refunds, and cancellations through shortcuts and automations.

  The most important features of the app include the ability to pull Shopify order data and view or search for it within Kustomer. This gives you a full view of your customer's orders, allowing you to provide better customer service and support.

  Additionally, you can refund or cancel an order directly from the Kustomer Timeline, saving you time and streamlining your workflow. You can also leverage shortcuts to dynamically populate messages with unique order data, making your communication with customers more personalized and efficient.

  The app also offers chatbot templates that automatically provide customers with status updates, further enhancing the customer experience.

  Overall, the Kustomer app can help a merchant grow their business by providing a complete view of their customers' order data and enabling them to deliver better customer service and support.

  💬 What merchants say

  Based on the user reviews, merchants highlight the following about the Kustomer + Shopify integration:

  - The integration allows merchants to see customer communication and Shopify order information in one timeline, making it easy to track customer interactions and order details.
  - The app provides a customizable environment, allowing merchants to deliver unique customer experiences and integrate the Shopify data with their own platforms.
  - Kustomer helps in tracking customer service efforts, preventing emails and social media messages from getting lost.
  - Merchants appreciate the flexibility and customizable options offered by Kustomer.
  - The app is seen as a customer-focused platform that offers a better solution than other platforms like Zendesk.

  Overall, users have a positive experience with Kustomer + Shopify integration. It is praised for its ease of use, ability to track customer interactions, and flexibility in delivering unique customer experiences. Merchants recommend Kustomer for its customer-focused approach and customizable options.
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  DeskMoz ‑24x7 Live Chat Agents

  Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!

  ⭐️ 5.0 (4 reviews) From $199/month. 10-day free trial. Additional charges may apply.

  🔍 Overview of features

  DeskMoz is an app that provides managed live chat agents who can answer your customers' sales and support questions in real-time 24/7. With a team of over 200 highly experienced live chat agents, DeskMoz offers omnichannel customer support through live chat, email, and social media.

  One of the key features of DeskMoz is its fully managed in-house team of professional e-commerce live chat agents. These agents are fully trained and can be deployed on your store within 48-72 hours. They can handle a wide range of customer inquiries, including order tracking, modification, replacement, and refund requests.

  DeskMoz also offers a free highly customizable live chat software and setup, making it easy for merchants to integrate live chat functionality into their online stores. This allows for seamless communication with customers and helps to improve customer satisfaction.

  By providing round-the-clock live chat support, DeskMoz can help merchants enhance their customer service and increase customer satisfaction. This can lead to improved customer loyalty, higher conversion rates, and ultimately, business growth.

  💬 What merchants say

  Merchants highlight that this app provides real, professional support and works in synergy with their staff. They are fully satisfied with the app, the support, and the new colleagues it provides. They appreciate that it offers 24/7 live chat agents, which are real human beings, making it a unique feature compared to other live chat software apps on Shopify. The fact that the app has a free plan is also praised. Merchants believe that this app is super helpful in dealing with visitors on their Shopify stores and are excited to use its features.

  Overall, merchants find this app to be a valuable solution for their businesses. They appreciate the real-time support and the ability to interact with live chat agents. The free plan and unique features make it stand out from other live chat software apps on Shopify. They believe it will be helpful in engaging with visitors on their stores and are looking forward to utilizing its features.
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  Customer Link Hub

  Streamlining support case management and enhancing customer support.

  ⭐️ 5.0 (4 reviews)

  🔍 Overview of features

  The app offers automated order loading, case queue management, customizable email templates, internal notes, and activity tracking to streamline support case management and enhance customer support. By centralizing customer inquiries, orders, and support requests, merchants can efficiently respond to queries, resolve issues, and improve customer satisfaction and retention. The ability to organize cases into queues for prioritization, customize email templates for order confirmations, and track activities within support cases ensures timely and personalized customer communication. Overall, this app saves time and resources, allowing merchants to focus on growing their business by providing exceptional customer service.

  💬 What merchants say

  Merchants highlight the convenience of the email-to-case feature in this app, which automatically creates cases for customer requests received in a shared mailbox. Users like the seamless way it streamlines handling customer inquiries, making it easier for teams to collaborate effectively. Overall, merchants appreciate the efficiency and effectiveness of the app in managing customer requests, particularly for small teams looking for a better way to handle customer communication. The app's ability to centralize and organize customer inquiries is a standout feature that users find valuable for improving customer support processes.
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  Orka Live Chat Livechat

  Orka is a Live chat to talk to your customers. Real time support and product recommendations.

  ⭐️ 5.0 (4 reviews) Price: Free

  🔍 Overview of features

  Orka is a live chat app that allows merchants to connect directly with their store visitors in real-time. By offering real-time support and product recommendations, Orka helps boost engagement, answer customer questions, and elevate the overall customer experience.

  One of the most important features of Orka is its easy setup and integration with Shopify. Merchants can integrate the app into their Shopify store in just a few minutes, making it effortless to use and get started with. The user-friendly interface is also embedded directly into the Shopify dashboard, providing a seamless chatting experience.

  Orka is mobile-responsive, allowing merchants to engage with customers on any device. This ensures that merchants can reach and communicate with their customers no matter where they are browsing from.

  By using Orka, merchants can dive into meaningful conversations with their customers and turn browsing visitors into loyal customers. The ability to connect with visitors in real-time and provide personalized support and recommendations can greatly enhance the customer experience and ultimately help merchants grow their business.

  💬 What merchants say

  Individual users highlight the exceptional simplicity and user-friendliness of this live chat software. They appreciate its ease of installation and usage, as well as the potential for pre-answered options. Merchants find it to be a great help in boosting conversion rates and recommend it as a must-have app for all types of shops. Overall, this app is praised for its user-friendly interface and its effectiveness in improving customer engagement and conversion rates. It is considered a valuable tool for businesses and receives high recommendations from users.

  
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  Notch – Customer Support Suite

  Full-service Customer Support managed by our AI and experts, empowering your business growth.

  ⭐️ 5.0 (4 reviews)

  🔍 Overview of features

  Notch is an advanced AI-Agent designed to transform customer support for Shopify merchants. With Notch, merchants can effortlessly manage and respond to customer queries through email.

  The most important features of Notch include:

  1. Trainable AI-Agent: Notch leverages your store's unique knowledge to deliver prompt and personalized responses. By training Notch with your store's specific information, you can ensure that customers receive accurate and relevant support.

  2. End-to-end Email automation: Notch provides efficient support by automating the entire email support process. This saves time for merchants and allows for faster query resolution.

  3. Intelligent and personalized responses: Notch uses store insights to provide intelligent and personalized responses to customer queries. This helps to enhance customer satisfaction and create happier customers.

  4. Side-by-side tool or Full AI-control mode: Merchants have the flexibility to decide how much they want to automate. They can choose to use the side-by-side tool to review and edit Notch's responses before sending, or they can opt for full AI-control mode for complete automation.

  5. Knowledge base: Notch allows merchants to add and edit knowledge to change the behavior of the AI-Agent. This ensures that the AI-Agent is always up-to-date with the latest information and can provide accurate support.

  Overall, Notch helps merchants save time, enhance customer satisfaction, and propel their store towards greater growth by providing efficient and personalized email support.

  💬 What merchants say

  The overall sentiment about this app seems to be positive, with merchants recommending it. However, no specific features or benefits are mentioned, making it difficult to determine why exactly users find it good.
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  Keeping ‑ Helpdesk for Gmail

  Keeping is the easiest way to share a support inbox without ever leaving Gmail.

  ⭐️ 5.0 (3 reviews)

  🔍 Overview of features

  The Keeping app is a powerful tool that can help eCommerce teams of all sizes deliver better customer support directly from their Gmail inbox. By turning Gmail into a fully featured help desk, Keeping allows merchants to manage their customer support emails without the need for an external help desk.

  One of the key features of Keeping is its ability to convert support requests into support tickets and sync them with the entire team. This streamlines communication and collaboration, allowing merchants to assign, discuss, and prioritize support tickets right inside Gmail. This ensures that no support requests are missed and that responses are timely and efficient.

  Another important feature of Keeping is the ability to see customer order information directly within Gmail. This eliminates the need to switch between different platforms or apps to access crucial customer information, making it easier for merchants to provide personalized and efficient support.

  Keeping also offers advanced reports that measure response time, ticket volume, and agent performance. These reports provide valuable insights into the team's support performance, allowing merchants to identify areas for improvement and make data-driven decisions to optimize their customer support operations.

  Overall, Keeping simplifies and streamlines the customer support process, helping merchants deliver better support, improve response times, and ultimately grow their business by providing exceptional customer experiences.

  💬 What merchants say

  Merchants highlight the ease of use and organization provided by the Keeping app. They appreciate the seamless integration with their existing email accounts and the ability to handle multiple inboxes and assign tickets to different agents. The customer service provided by the Keeping team is also highly praised, with merchants mentioning quick response times and helpful support. The Knowledge Base feature is highlighted as a standout, allowing merchants to easily include FAQs and personalized responses in their emails. The app's Shopify integration is also mentioned as a valuable tool. Overall, merchants find Keeping to be a valuable app for handling customer inquiries in a professional and efficient manner.
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  zenshop ‑ Helpdesk & Messenger

  zenshop is a customer support Helpdesk built entirely for fast growing shops.

  ⭐️ 5.0 (2 reviews) Free plan available

  🔍 Overview of features

  The zenshop app is a customer support solution specifically designed for e-commerce businesses. It focuses on integrating the shopping experience with customer support to provide a personalized and impactful conversation.

  One of the key features of zenshop is the ability to automate replies to customers using a fast reply and template system. This saves time and ensures that customers receive prompt responses. Additionally, the app allows you to display frequently answered questions directly in the Helpdesk Messenger, reducing the need for repetitive inquiries.

  Another important feature is the built-in email system, which enables your team to share a common inbox. This promotes collaboration and streamlines communication, ensuring that all customer queries are addressed efficiently.

  By using zenshop, merchants can enhance their customer support capabilities, resulting in improved customer satisfaction and loyalty. This, in turn, can lead to increased sales and business growth.

  💬 What merchants say

  The individual user highlights for this app include the extensive range of features it offers and the affordable price compared to other similar apps. One merchant mentions using the app for months and recommends it to others, stating that they now use it for all of their Shopify stores. They rate it 5 stars without any hesitation.

  In summary, merchants have praised this app as the best they have ever used. They appreciate the abundance of features it provides and find the price to be more affordable compared to other options. One merchant has been using the app for months and highly recommends it to others. Overall, the app has received positive feedback and a 5-star rating from satisfied users.

  
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  ChannelReply

  Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

  ⭐️ 5.0 (2 reviews) Price: Free

  🔍 Overview of features

  The ChannelReply app allows merchants to manage their Shopify customer service within popular helpdesk platforms such as Zendesk, Freshdesk, Help Scout, or Re:amaze.

  One of the key features of the app is that it pulls Shopify messages and data directly into the helpdesk, allowing merchants to answer emails faster with access to a wealth of order information. This eliminates the need for merchants to constantly log into their Shopify account to look up order details, saving them time and streamlining their customer service process.

  Additionally, ChannelReply provides suites of time-saving support tools that can further enhance a merchant's customer service capabilities. These tools can help merchants efficiently handle customer inquiries, provide personalized support, and manage customer feedback.

  Furthermore, the app is not limited to Shopify alone, but also supports eBay, Amazon, and Walmart support. This means that merchants who sell on multiple platforms can consolidate their customer service efforts and provide a seamless experience across all channels.

  Overall, the ChannelReply app can greatly improve a merchant's customer service efficiency and effectiveness, leading to enhanced customer satisfaction and ultimately helping to grow their business.

  💬 What merchants say

  Individual users highlight that ChannelReply is a great app that saves them time and makes it easy to manage customer interactions across multiple channels. They appreciate that all customer information loads seamlessly and it allows their team to easily engage with customers. Users also mention that the integration process is quick and hassle-free. One user specifically mentions that they have been using ChannelReply for their Amazon and eBay sales for years and are happy to see it available for their Shopify site. They state that it completes the puzzle for their business.

  Overall, merchants are satisfied with ChannelReply and find it beneficial for their business. It helps them streamline their customer support by centralizing communications from various channels. The app is praised for its ease of use and time-saving features. Users appreciate that they can focus more on growing their business as ChannelReply simplifies customer management and allows for efficient engagement.

  
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  CartChat AI: ChatGPT for Ecom

  Empower your buyers with a 24/7 ChatGPT AI intelligent chatbot

  ⭐️ 5.0 (1 review) From $19/month

  🔍 Overview of features

  CartChat is an app that provides 24/7 customer support through an intelligent chatbot. It offers several key features that can help a merchant grow their business.

  Firstly, CartChat provides customers with updates on their order status. This feature ensures that customers are always informed about the progress of their orders, which can lead to increased customer satisfaction and loyalty.

  Secondly, CartChat can answer inquiries about any page on the merchant's store. This means that customers can easily find the information they need, reducing the need for manual customer support and freeing up time for the merchant to focus on other aspects of their business.

  Additionally, CartChat offers product recommendations. By analyzing the customer's browsing behavior and purchase history, the chatbot can suggest relevant products, increasing the chances of cross-selling and upselling.

  Overall, CartChat empowers buyers by providing them with quick and accurate support, improving the customer experience, and ultimately helping the merchant grow their business through increased customer satisfaction, improved efficiency, and potential for additional sales.

  💬 What merchants say

  Some merchants have experienced issues with this app, specifically with the order tracking feature. One user mentioned that the app kept asking for the same information despite providing the order number and email. However, others have praised the team's responsiveness in attempting to resolve the issue. These merchants believe that the app has potential and encourage others to give it a try. Overall, the app seems to have room for improvement, but the team behind it is actively working to address any issues that arise.
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  Channel‑Live Chat Chatbot CRM

  An all-in-one customer experience solution to help you turn visitors into regulars of your brand.

  ⭐️ 4.8 (58 reviews) Free plan available. 14-day free trial. Additional charges may apply.

  🔍 Overview of features

  The most important features of Channel.io are its CRM based live chat, team chat, and chatbot functionalities.

  The CRM feature allows merchants to identify customers and collect leads, enabling them to build genuine relationships with their customers. This helps businesses provide excellent customer support and quality customer service, which can lead to increased customer satisfaction and loyalty.

  The live chat and team chat features allow businesses to communicate efficiently with their customers and internal teams. This enables merchants to provide real-time assistance to customers, resolve issues quickly, and collaborate with team members effectively.

  The chatbot feature is another valuable tool for businesses to automate customer interactions. Merchants can create unlimited chatbot messages, customize them according to their needs, and automate certain processes. This helps save time and resources, allowing businesses to scale and provide consistent support to their customers.

  Overall, Channel.io helps merchants improve their online customer experience by facilitating communication, building relationships, and providing efficient customer support. These features can help businesses stand out from their competitors, build regular customers, and drive long-term growth.

  💬 What merchants say

  Based on the provided user reviews, merchants have mixed opinions about this app. One merchant highlights that the app is not suitable for those who own multiple stores, as it requires additional fees per store and lacks customization options. Another merchant praises the app for its easy implementation and helpful tutorials, as well as the personalized support received during a meeting with an advisor. Another merchant is still in the process of learning about the app but finds it amazing and has seen better results than expected. Overall, the app seems to have a decent user experience with its ease of use and helpful support, but there are some limitations for merchants with multiple stores and a lack of customization options.

  
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  Enorm Ask a question

  This app provides a way to let customers ask questions directly on product pages and single page

  ⭐️ 4.8 (33 reviews)

  🔍 Overview of features

  This app allows customers to ask questions directly on product pages, helping merchants gain insights into the most popular products. The app allows customers to ask questions on as many products as they want, and the admin receives question notifications via email. The admin can then respond with appropriate answers either via email or directly on the question board, and the answer will be displayed on the product page where the question was asked.

  The app also offers customization options, making it easy for merchants to match the ask a question button to their theme. Additionally, the app has a responsive layout, ensuring a seamless user experience across different devices.

  By providing a platform for customers to ask questions and receive prompt responses, this app enhances customer engagement and satisfaction. It also helps merchants gather valuable information about their products, allowing them to make informed decisions and improve their business strategies.

  💬 What merchants say

  Individual users highlight the app's excellent customer service and responsiveness. One merchant appreciates that the app's support team is willing to customize the settings of each of their sites to fit their specific needs, even transferring questions between different sites. Another merchant praises the customer service for their quick and effective assistance with code upload, resolving the issue within an hour. However, some users mention that the app lacks two important features: the ability for customers to write their own questions and the automatic addition of the question field to all products.

  Overall, merchants are satisfied with the app, particularly due to the excellent customer service provided by Enorm. The app is praised for its responsiveness, customization options, and quick problem-solving abilities. However, there are suggestions for improvement, such as adding the ability for customers to write questions and automatically including the question field on all products. Despite these limitations, merchants appreciate the app's functionality and the positive experience they have had with the customer service team.
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  eDesk ‑ AI Helpdesk & Chat

  Faster, better, smarter customer support helpdesk and live chat software for eCommerce sellers.

  ⭐️ 4.8 (30 reviews) Free to install. Additional charges may apply.

  
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  SAV AUTOMATIC Customer Service

  A simple and fast customer support management interface for E-merchants integrated in your store.

  ⭐️ 4.8 (9 reviews) $19.99/month. 7-day free trial.

  🔍 Overview of features

  SAV AUTOMATIC is a customer support management app that offers a simple and fast interface for E-merchants to handle customer emails. It solves the problem of the time needed to process customer emails by automating recurring emails and providing a management interface to answer in just one click with personalized responses for each customer.

  One of the most important features of SAV AUTOMATIC is its automation of recurring emails. This means that E-merchants can save time by setting up automated responses for common customer inquiries or issues. This not only reduces the amount of manual work required to handle customer support but also ensures that customers receive prompt and consistent responses.

  Additionally, SAV AUTOMATIC offers a user-friendly management interface. With this interface, E-merchants can easily access and respond to customer emails in just one click. This streamlines the customer support process and allows merchants to provide efficient and personalized support to their customers.

  Another benefit of SAV AUTOMATIC is its pricing structure. Unlike many other apps, SAV AUTOMATIC offers a unique price for both small and big stores, without any pay-as-you-grow fees. This makes it a cost-effective solution for E-merchants of all sizes.

  Overall, SAV AUTOMATIC can help E-merchants grow their business by saving time and improving the efficiency of their customer support process. This, in turn, can lead to increased customer satisfaction, loyalty, and ultimately, business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight that this app effectively organizes and streamlines customer emails, saving them a significant amount of time in customer service. However, some users mention that they would like more customization options, such as controlling the fields on the contact page, and also suggest translating the app into Spanish. Another merchant mentions that the app manages almost 95% of auto-responses and praises the quick, efficient, and friendly technical support. Overall, merchants recommend this app to others, appreciating the improvements made and the excellent work done by the app team.
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  Live Chat by Combidesk

  This app is chat software for your webshop with which your customers can ask you questions.

  ⭐️ 4.5 (57 reviews) $8/month. 14-day free trial.

  🔍 Overview of features

  This Chat App is a chat software for your webshop that allows your customers to ask you questions directly. By removing the barrier of communication, this app can help boost your conversion rate and provide a quick and personal service to your customers.

  The most important features of this app include automatic installation of the chat module in your Shopify webshop, automatic completion of customer information during the chat, and the ability to view the current products in the shopping basket directly in the chat dashboard.

  These features are crucial for providing a seamless and efficient customer experience. By having the chat module automatically installed in your webshop, you can easily start engaging with your customers without any technical hassle. The automatic completion of customer information saves time and enables personalized interactions. Additionally, being able to see the current products in the shopping basket allows you to have a better understanding of your customers' needs and provide more targeted assistance.

  Overall, this Chat App can help you improve customer satisfaction, increase sales, and manage more sales efficiently by providing a direct and convenient communication channel with your customers.

  💬 What merchants say

  Individual users highlight that this app has had a history of issues, but the developer, Combidesk, has been responsive in resolving those issues. However, since being owned by Zendesk and ZopIM, users have experienced more problems, including difficulties logging in and accessing customer support. One user mentioned switching to Re:amaze, which they found to be more reliable and offer better functionality and customer support, despite the higher cost. Another user emphasized that this app helped increase conversions by allowing them to answer customer questions while they are shopping. Overall, users have mixed opinions about this app, with some experiencing issues and difficulties, while others found it to be a valuable tool for their business.
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  Help Scout

  Happy customers, growing business.

  ⭐️ 4.5 (23 reviews)

  🔍 Overview of features

  The Help Scout app offers a seamless integration between Shopify and Help Scout, providing merchants with a complete picture of their customers' experience and data across platforms. By integrating Shopify customer metrics, contact information, and recent orders into Help Scout Mailbox, merchants can improve their customer service and support.

  Some of the key features of the app include:

  1. Access to order details with a single click from Help Scout Mailbox, allowing merchants to quickly gather information about a customer's recent orders.

  2. View key metrics such as lifetime value, annual value, and average order value, which can provide valuable insights into customer behavior and purchasing patterns.

  3. Display customers' most recent orders right in the customer sidebar of Help Scout, making it easy to reference and discuss previous purchases during customer conversations.

  4. Easily filter emails and automate actions with workflows, streamlining customer support processes and saving time for merchants.

  5. Import customer contact information, ensuring that all relevant customer data is available within Help Scout for personalized and efficient customer communication.

  Overall, the Help Scout app can help merchants improve their customer service, enhance customer relationships, and optimize their support processes, leading to increased customer satisfaction and business growth.

  💬 What merchants say

  Based on the user reviews, merchants highlight several key features of the HelpScout app. They appreciate that it allows them to provide email support and soon integrated chat without any complicated portal setup. The ability to see Shopify order data directly in the HelpScout interface is highly valued, as it helps streamline customer support. Merchants also mention that the app's workflows and saved replies save them a lot of time, and they can integrate HelpScout with other apps like Zapier to automate tasks. Overall, merchants find HelpScout to be an outstanding system that is easy to use and provides valuable integration with Shopify, making it a useful tool for managing customer support and accessing order and customer information at the ticket level.
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  Conzia Live Chat Widgets

  Talk to your store visitors and increase your sales via Conzia Live Chat Widgets.

  ⭐️ 4.4 (52 reviews) Free plan available

  🔍 Overview of features

  Conzia Live Chat Widgets is an app that allows merchants to communicate with their store visitors in real-time through various channels such as live chat, Facebook Messenger, and WhatsApp. By providing this option for customers to connect, merchants can increase their sales and provide better customer support.

  The app offers easy integration with Shopify stores, requiring no coding knowledge. Merchants can quickly place the Conzia Live Chat, Facebook Messenger, and WhatsApp widgets on their store with just one click.

  By offering live chat support, merchants can engage with visitors on their website, answer their questions, address concerns, and provide personalized assistance. This can help to increase customer satisfaction, build trust, and ultimately drive more sales.

  Additionally, the option to connect via Facebook Messenger and WhatsApp expands the reach of customer support, as customers can choose the platform they are most comfortable with. This helps to cater to a wider audience and provide a seamless support experience.

  Overall, Conzia Live Chat Widgets is a valuable app for any merchant looking to enhance customer support, increase sales, and improve the overall shopping experience on their Shopify store.

  💬 What merchants say

  Based on the user reviews, merchants highlight the excellent customer support provided by Conzia. They appreciate that the app's team is proactive in reaching out and assisting merchants throughout the setup process. Users also mention that the customer support widget has helped them generate more leads and improve their overall customer service. It is noted that the app is not only useful for e-commerce stores but also for agencies, helping them connect with leads and answer their questions before scheduling strategy calls. Overall, merchants are extremely satisfied with Conzia, praising its effectiveness in increasing leads and its helpful customer support.

  
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  Replyco ‑ eCommerce Helpdesk

  Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

  ⭐️ 4.3 (12 reviews) From $70/month. 7-day free trial.

  🔍 Overview of features

  Replyco is an app that allows merchants to centralize all customer questions from various selling and social media channels into one inbox. This feature helps to streamline customer support processes and improve response times, allowing merchants to respond to customer inquiries in minutes rather than hours or days.

  The app also provides a 360-degree customer view, including order details and previous purchase history, making it easier for merchants to understand customer needs and provide personalized support. This helps to deliver exceptional customer service and build strong customer relationships.

  Replyco offers automation features such as auto-assign and auto-responders, allowing merchants to automate message management and save time. In addition, customizable email templates (canned responses) further enhance efficiency by providing pre-written responses that can be easily customized and sent to customers.

  By centralizing customer questions, providing a comprehensive customer view, and offering automation features, Replyco helps merchants manage customer inquiries more effectively, improve response times, and deliver exceptional customer support. These features are crucial for growing a business as they help to enhance customer satisfaction, build customer loyalty, and ultimately increase sales.

  💬 What merchants say

  Based on the user reviews, merchants highlight several key features of the Replyco app. They appreciate the ability to create various users within the platform to measure individual performance and set auto-responders and timed events. The app also helps block unwanted emails from SEO companies. Merchants find the app efficient and time-saving, allowing them to manage emails more effectively and maintain a consistent style of messaging. They also mention the improved metrics, such as faster response times and improved customer satisfaction. Users praise the excellent customer care and hands-on approach of the Replyco team, as well as the simple and efficient onboarding process. Overall, merchants highly recommend Replyco for its functionality, diversity, and ability to streamline CRM processes, making it a must-have for any business looking to improve customer service and take their company to the next level.
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  Unified Repairs Support

  It is a repair software for E-commerce stores that allows your team to manage all repair tickets

  ⭐️ 4.2 (3 reviews)

  🔍 Overview of features

  This repair software for E-commerce stores offers a range of features to help manage repair tickets effectively. Merchants can create unlimited repair requests and register customers with these requests. They can track the history of repairs and change the status of each request to "open," "repaired," "completed," or any custom status.

  The app also allows merchants to create unlimited email templates to send to customers based on the status of their repair request. They can allocate custom colors to each status, making it easy to visually identify the progress of each repair.

  Additionally, when a repair is completed, the app can automatically create a draft order based on the products used in the repair process. This streamlines the process of invoicing and ensures accurate record-keeping.

  By using this app, merchants can efficiently manage their repair tickets, provide excellent customer service, and streamline their repair processes. This can ultimately help them grow their business by improving customer satisfaction and increasing operational efficiency.

  💬 What merchants say

  Based on the user reviews, individual merchants highlight a few key points about this app. One merchant mentions that the app is missing basic features like a translating/language feature for customizing layouts and links, as well as the ability to transfer technician remarks to invoices. Another merchant mentions that the search function to add a customer to a ticket is not ideal as it only allows searching by email or phone number, rather than by name. However, both merchants express overall satisfaction with the app, finding it helpful for tracking repairs and collecting information from customers. The app's user interface is also praised, and one merchant mentions their intention to upgrade to the paid plan to remove the ticket limit. Overall, while there are some areas for improvement, merchants seem to find the app useful and are generally happy with its functionality.
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  EasyCall ‑ Phone Number & Call

  Provide top-tier support with a click to call widget, business phone number & virtual call center.

  ⭐️ 3.6 (78 reviews) Free plan available. Additional charges may apply.

  🔍 Overview of features

  The most important features of the EasyCall app are the click-to-call widget, the ability to purchase a business phone number, and the CRM call center integration.

  The click-to-call widget allows merchants to provide instant support to customers when they need it most. This feature can help improve customer satisfaction and increase conversions by offering real-time assistance during the shopping process.

  Purchasing a business phone number through the app allows merchants to make and receive super cheap international calls. This can be especially beneficial for businesses that have customers or suppliers located in different countries, as it enables cost-effective communication.

  The CRM call center integration feature allows for seamless integration with popular customer support platforms such as Gorgias, Reamaze, and Crisp. This integration streamlines the management and tracking of support agents, making it easier to provide efficient and effective customer service.

  Overall, the EasyCall app can help a merchant grow their business by providing a comfortable and affordable way to offer real-time support to new shoppers, as well as an additional support channel to keep existing customers coming back for more.

  💬 What merchants say

  Based on the provided user reviews, merchants have highlighted several issues with this app. One user mentions that the app is expensive and fails to deliver on basic functions like call forwarding, resulting in missed calls and angry customers. Another user mentions that the initial setup process is not intuitive and they have experienced server timeouts and difficulties in getting support. The quality of calls is mentioned as a positive aspect, but there are also reports of issues with the dial tone sounding like a fax machine, which affected the reputation of the business. Overall, merchants seem dissatisfied with the app's pricing, functionality, and customer support, and recommend finding an alternative.

  
• 

  Mailswap : ASS Manager

  Optimize your after-sales service and save time with Mailswap: AI to improve your customer support!

  ⭐️ 3.1 (2 reviews)

  🔍 Overview of features

  Mailswap is an AI-powered app that helps overwhelmed e-commerce merchants optimize their customer service and save time. With Mailswap, you can create customer profiles and use statistics to improve your online store. The app automates responses, allowing you to quickly and personally reply to each customer, resulting in increased customer satisfaction.

  By using Mailswap, you can eliminate the time-consuming task of answering repetitive inquiries and focus on growing your business instead. The app offers a simple setup process, requiring just a few clicks to get started. With Mailswap, you can save time on customer service management as the app responds on your behalf. It also ensures a maximum response time of 3 hours, further enhancing customer satisfaction.

  Overall, Mailswap is a valuable tool for e-commerce merchants who want to streamline their customer service process, improve customer satisfaction, and free up time for other business activities.

  💬 What merchants say

  Based on the provided user reviews, merchants highlight that this app is super, intuitive, and has helped them reduce their customer service costs significantly by removing the need for an expensive agency. One merchant specifically mentions that they were able to save over €1500 per month. However, there is also a negative review from a merchant who had trouble signing up and receiving a confirmation email. Despite this issue, the overall sentiment seems positive, emphasizing the app's effectiveness in reducing costs and being user-friendly.

  In summary, merchants praise this app for its intuitive interface and cost-saving benefits. It has helped them eliminate the need for expensive customer service agencies. However, there are some issues with signing up and receiving confirmation emails that need to be addressed. Overall, the app appears to be a valuable tool for merchants looking to optimize their customer service operations and reduce costs.
• 

  ARCS Support Ticketing System

  Allows customers to contact store owner/manager using support ticket

  ⭐️ 1.0 (1 review)

  🔍 Overview of features

  The most important features of the ARCS Support Ticketing System app are:

  1. Support Ticketing: The app allows customers to contact the store owner/manager by initiating a support ticket. This ensures a streamlined and organized communication channel for customer inquiries, issues, and feedback.

  2. Centralized Communication: The app provides a single system for the store owner/manager to review and respond to customer inquiries. This eliminates the need for multiple communication platforms and helps in better customer support management.

  3. Scalability: The app is designed to be simple and scalable, making it suitable for stores of all sizes. It can handle a growing volume of customer tickets without compromising on performance.

  By using the ARCS Support Ticketing System app, merchants can improve their customer service by providing a dedicated channel for customers to reach out for support. This not only helps in addressing customer concerns efficiently but also enhances customer satisfaction and loyalty. Additionally, the centralized system enables merchants to track ticket status and prioritize responses effectively. Overall, the app helps in building strong customer relationships and growing the business.

  💬 What merchants say

  One merchant mentioned that the app did not work on their Debut theme and did not appear in the add a section area as instructed. They also mentioned that they reached out to customer support but did not receive a response. As a result, they decided to uninstall the app.

  Overall, this app seems to have some compatibility issues with certain themes, as mentioned by the merchant. Additionally, the lack of response from customer support is a concern for users who encounter problems. It is important for the app developers to address these issues and provide timely support to their users.
• 

  Easy Chat Widget ECW

  Easy Chat Widget: install any Chat Widget on your store. No Coding. One Click.

  ⭐️ 0.0 (0 reviews) $2.99/month. 14-day free trial.

  🔍 Overview of features

  The Easy Chat Widget app allows merchants to easily install their favorite chat widget on their store with just one click, without any coding or theme file changes required. The app currently supports platforms like Zendesk, Hubspot, Tawk.to, and any other on-demand chat widget provider.

  The most important features of the app include:

  1. One-Click Installation: Merchants can install their preferred chat widget on their store with just one click, making it quick and easy to set up.

  2. No Coding or Theme Changes: The app does not require any coding or changes to the theme files, ensuring a clean installation and compatibility with all themes.

  3. Integration with Popular Platforms: The app supports popular chat widget platforms like Zendesk, Hubspot, Tawk.to, and more, allowing merchants to use their favorite chat widget provider.

  By using the Easy Chat Widget app, merchants can enhance their customer support and engagement by adding a chat widget to their store. This can help improve customer satisfaction, increase conversions, and ultimately grow their business.
• 

  SchlauDesk Helpdesk

  Helpdesk to streamline your customer support and manage your customer tickkets efficiently.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  SchlauDesk Helpdesk is a valuable customer support tool for Shopify merchants. Its key features include centralizing customer communications into a single inbox, utilizing AI to generate personalized responses, and efficiently handling customer support tickets. By integrating with Shopify, the app streamlines customer inquiries with AI-powered answer suggestions, leading to swift and tailored responses. This not only enhances customer satisfaction but also boosts operational efficiency. For e-commerce businesses looking to scale their support with smart automation, SchlauDesk Helpdesk is essential. The app's ability to manage customer tickets effectively and provide personalized assistance can help merchants streamline their customer support processes, improve response times, and ultimately grow their business by fostering stronger customer relationships.
• 

  Massively Live Chat & Chatbots

  Live chat & AI powered chatbots for websites and social channels. Customer support for eCommerce.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  Massively is a comprehensive customer support app that offers live chat and AI-powered chatbots to help businesses automate responses, engage customers across multiple channels like websites, Instagram, Messenger, SMS, and Google, and provide 24/7 customer service.

  Key features include:
  1. Live Chat: Seamlessly connect customers to agents when needed.
  2. Generative AI-Powered Smart Answers: Automate FAQs to save time and resources.
  3. Multi-channel Deployment: Easily reach customers on various platforms.
  4. Flow Builder: Customize chatbots using templates or create a unique bot.
  5. Shopify Integration: Enable order status lookup and self-service options within Shopify.

  By utilizing Massively, merchants can enhance customer satisfaction, streamline support processes, capture leads round-the-clock, and improve overall customer experience, ultimately leading to increased sales and business growth.
• 

  Aunoa CRM and Support Agents

  Connect your channels in a single Support Inbox to improve the effectiveness of your team.

  ⭐️ 0.0 (0 reviews) Price: Free

  🔍 Overview of features

  The most important features of this app include the ability to connect live chat, social media, and messaging apps into a single support inbox, centralizing all support conversations. This helps improve the effectiveness of the team by reducing response time and offering real-time and effective responses to customers and prospects.

  By using this app, merchants can improve the shopping experience for their customers and offer personalized conversations that boost online sales. The app also allows merchants to generate more sales from their messaging channels by providing real-time support.

  Additionally, the app offers features such as creating, managing, prioritizing, and organizing tickets directly from the inbox, as well as providing a full record of every conversation and contact's timeline in one view. This helps merchants stay organized and have a comprehensive understanding of their customer interactions.

  Furthermore, the app utilizes AI to save time and free the team from repetitive tasks, allowing them to focus on more important aspects of their business. Overall, this app helps merchants streamline their customer support processes, improve response time, and enhance the overall customer experience, leading to business growth.

  
• 

  Elmire : Callback Widget

  Callback Widget Support for the Stores, Let your customer request a callback in one click.

  ⭐️ 0.0 (0 reviews) Free plan available

  🔍 Overview of features

  The Callback Widget app allows customers to request a callback from the merchant's store in just one click. This feature is crucial for businesses that want to provide excellent customer support and improve customer satisfaction. By making it easy for customers to request a callback, merchants can ensure that their customers' concerns and questions are addressed promptly.

  The app also provides a ticketing system in the backend, allowing merchants to manage all customer callback requests from a single dashboard. This feature streamlines the customer support process and ensures that no customer inquiries are missed or overlooked.

  Additionally, the app allows merchants to update the status of each ticket and close it once the issue has been resolved. This feature helps merchants stay organized and keep track of all customer interactions.

  Overall, the Callback Widget app is a valuable tool for merchants looking to enhance their customer support services and improve customer satisfaction. By offering a convenient callback option and providing a centralized ticketing system, the app can help merchants grow their business by fostering positive customer experiences.

  
• 

  Replydesk Helpdesk and CRM

  Streamline eCommerce support with ReplyDesk's Multichannel all-in-one, AI Powered Helpdesk.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  ReplyDesk is an AI-powered helpdesk designed to streamline eCommerce support across multiple channels. Its key features include AI-powered email composition for quick responses, seamless integration with over 12 leading marketplaces, and webstores, and social media platforms, as well as tools to onboard your team effectively with notes, mentions, and statistics.

  ReplyDesk can help a merchant grow their business by providing a centralized platform to manage customer interactions efficiently, leading to improved customer satisfaction and retention. The AI-powered features enable quick responses, saving time and ensuring timely communication with customers. The multichannel support allows merchants to reach customers across various platforms, expanding their reach and potential customer base. Lastly, the team onboarding tools help streamline support operations, leading to increased productivity and better overall customer service.
• 

  Aisq: Auto Customer Support

  Customer support with auto-ticketing and smart responses for efficient customer service.

  ⭐️ 0.0 (0 reviews) From $24.99/month. 1-day free trial.

  🔍 Overview of features

  The most important features of this app are its auto-ticketing and smart response capabilities for efficient customer service. By integrating support emails into a unified ticketing system, the app automates responses and suggests actions based on customer orders. This simplifies support management and saves time and money by allowing merchants to respond and act on support tickets with just one click.

  The app's auto-ticketing feature automatically generates tickets with smart responses and actions. This helps to reduce response time, increasing customer satisfaction. The smart response capability allows merchants to cut down on their workload of manually responding to customer emails and inquiries.

  By utilizing this app, merchants can streamline their customer support process and provide quick and efficient assistance to their customers. This can lead to improved customer satisfaction and loyalty, as well as increased productivity for the merchant. Ultimately, the app can help a merchant grow their business by enhancing their customer service experience and allowing them to focus on other important aspects of their business.
• 

  SmartBot ‑ Shopping Assistant

  Elevate your customer's experience using our AI assistant Chatbot on Facebook, Intercom, Hubspot

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  The Strellio SmartBot is an AI-powered shopping assistant that can greatly enhance a merchant's customer experience. By integrating with popular chat platforms like Facebook, Intercom, and HubSpot, the app allows businesses to provide instant support to their customers.

  One of the key features of the SmartBot is its ability to help customers search for products with various parameters, making it easier for them to find what they're looking for. Additionally, customers can track their orders and create support tickets effortlessly through the app.

  For merchants, the SmartBot offers an intuitive Kanban board interface for managing customer support tickets, ensuring that they can efficiently handle and resolve customer inquiries. The app also allows for the addition of multiple live agents, meaning that merchants can provide live chat support to their customers with ease.

  Overall, the Strellio SmartBot can save businesses time and effort while improving the customer experience. Its AI-powered features and integration with popular chat platforms make it a valuable tool for any merchant looking to grow their business.
• 

  Customer Empowerment Exchange

  ⭐️ 0.0 (0 reviews) From $19/month. 21-day free trial. Additional charges may apply.

  🔍 Overview of features

  Customer Empowerment Exchange (CEX) is an app that provides customers with a powerful tool to make smart buying decisions. It offers a no-human touch, low effort, one-to-one in-store customer service experience combined with the convenience of an eCommerce platform.

  The most important features of CEX include:

  1. Smart Buying Decisions: CEX helps customers make informed purchasing decisions by providing them with detailed information about products, including reviews, ratings, and recommendations.

  2. No-Human Touch Experience: With CEX, customers can access personalized assistance without the need for human interaction. This is particularly important in the current retail landscape, where social distancing and reduced contact are necessary.

  3. Low Effort Experience: CEX streamlines the buying process, making it easy for customers to find the right products and make their purchases quickly and efficiently.

  4. Increased Trust: By bridging the gap between the value promised and the value delivered, CEX helps build trust between customers and retailers. This can lead to increased customer loyalty and repeat business.

  Overall, CEX empowers customers to make confident buying decisions while providing retailers with a platform to offer personalized assistance and build trust. By using CEX, merchants can enhance the shopping experience for their customers and ultimately grow their business.
• 

  Cusbo ‑ Helpdesk & Live Chat

  All-in-one customer service platform with live chat, multichannel, automation to accelerate growth.

  ⭐️ 0.0 (0 reviews) From $12/month. 7-day free trial. Additional charges may apply.

  🔍 Overview of features

  This all-in-one customer service platform offers a range of features to help merchants grow their business. The app allows merchants to combine all communication channels with their customers into one interface, making it easier to engage with clients using their preferred channel. This streamlined approach can help improve customer relationships and build an excellent support service.

  The app also offers automation capabilities, allowing merchants to optimize their customer communication process and work smarter, not harder. Automating routine tasks can increase efficiency and free up time for merchants to focus on other aspects of their business.

  One standout feature of the app is the live chat functionality. Merchants can quickly solve problems and sell proactively by talking to their visitors on live chat. They can also preview carts, check order history, and recommend products directly in the chat, providing a personalized and seamless customer experience.

  Furthermore, the app includes marketing tools to boost sales and convert valuable visitors into buyers. The scheduled messages feature makes it easy to send targeted, personalized messages to customers, improving engagement and driving revenue.

  Overall, this app offers a comprehensive customer service solution that can help merchants grow their business by optimizing communication, automating tasks, and providing a seamless customer experience.

  💬 What merchants say

  Individual users highlight the simple and friendly interface of Cusbo, which allows for easy communication with customers across different channels. They also appreciate the basic automation features like welcome messages and away messages, which help improve customer service. Another highlight mentioned by users is the seamless integration with Instagram, allowing them to interact with followers and potential customers from the same inbox. This integration saves time and makes managing the online store more efficient.

  Overall, users have a positive view of Cusbo as a multichannel messenger for Shopify. They praise its sleek and user-friendly interface, as well as its integration with Instagram. The app's automation features are also mentioned as a valuable tool for handling common queries and situations. Merchants appreciate how Cusbo saves them time and simplifies the management of customer messages and interactions.
• 

  Leigh.AI ChatGPT Email Support

  Automatically Respond to Customer Support Emails with Leigh.AI powered by ChatGPT-4

  ⭐️ 0.0 (0 reviews) From $19/month. 7-day free trial.

  🔍 Overview of features

  Leigh.AI is an app that uses advanced ChatGPT-4 AI technology to automatically respond to customer support emails. It can help merchants grow their business by saving time and providing efficient customer service.

  One of the most important features of Leigh.AI is its ability to automatically generate responses to customer emails using order information. For example, if a customer asks about the status of their order, Leigh.AI will find the customer's order and provide the tracking status in a well-written reply. This feature ensures that customers receive timely and accurate information, improving their satisfaction and reducing the workload for the merchant.

  Another important feature is quick replies, which ensures that no customer is left waiting for critical support. Leigh.AI can swiftly respond to common inquiries or issues, providing instant assistance to customers and reducing response time.

  Leigh.AI is also scalable, meaning it can adapt to a growing customer base without limits. As the business expands, Leigh.AI can handle an increasing number of support emails, allowing the merchant to focus on other aspects of their business.

  Additionally, Leigh.AI keeps the merchant informed by allowing them to review refunds or cancellation emails before sending a response. This ensures that the merchant has full control over sensitive customer requests, providing a personal touch to the customer service experience.

  Overall, Leigh.AI is a powerful app that automates customer support email responses, saving time, improving efficiency, and enhancing customer satisfaction.
• 

  Scoutify‒FreeScout‑Integration

  Seamless integration of FreeScout into the admin interface

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  Scoutify is an app that seamlessly integrates your existing FreeScout ticket system into the admin interface of your Shopify store. By integrating FreeScout, you can access important customer information and orders directly within the conversation flow.

  The most important features of Scoutify include:

  1. Seamless integration: Scoutify visually and content-wise integrates FreeScout into the admin interface, making it easy to access and manage customer information and orders.

  2. Customization: You can customize FreeScout to match the design of your Shopify store, ensuring a consistent and branded experience for your customers.

  3. Synchronization of customer data: Scoutify automatically synchronizes customer data between FreeScout and Shopify, ensuring that all customer information is up to date and easily accessible.

  4. Display of latest customer orders: Scoutify displays the latest customer orders directly within the conversation, allowing you to have all relevant information in one place.

  5. Linking customer information: Scoutify links customer information with FreeScout conversations, making it easy to track and manage customer inquiries and support tickets.

  By using Scoutify, merchants can streamline their customer support process, improve response times, and provide a better overall experience for their customers, ultimately helping them grow their business.
• 

  Webkul Ask A Question

  Let customers ask questions Lower will be the Customer’s doubts/confusion, higher will be the sales.

  ⭐️ 0.0 (0 reviews)

  🔍 Overview of features

  The Ask A Question app is a valuable tool for merchants looking to enhance their customer service and increase sales. The app allows customers to ask any questions they may have about a product, helping to alleviate doubts and confusion. By providing a seamless way for customers to engage with the merchant, the app creates a reliable and trustworthy shopping experience.

  Key features of the app include the ability for the merchant to view the conversation history with customers, allowing for better tracking and management of customer inquiries. The app also allows the merchant to convert commonly asked questions into an FAQ section on the product page, further assisting customers in finding the information they need.

  In addition, the app allows the merchant to configure the emails sent to customers, ensuring that communication is clear and consistent. The merchant also receives email notifications for all questions asked by customers, allowing for prompt responses and improved customer service.

  By providing a platform for customers to ask questions and receive timely and accurate responses, the Ask A Question app helps merchants build trust with their customers, leading to increased sales and customer satisfaction.