59 Best Support ticket management Shopify Apps in 2023

Richpanel Customer Service CRM

Ticketing & Support Help-Desk: Respond faster on live chat, email, Facebook, Instagram dm & SMS.

⭐️ 5.0 (106 reviews) From $29/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

Richpanel is a helpdesk and self-service portal designed specifically for Shopify and Shopify Plus. It integrates with over 20 apps and unifies all customer support channels, allowing agents to resolve tickets faster without switching tabs. The app also includes a self-service portal that enables customers to instantly resolve common issues in real-time, reducing the workload for agents and boosting productivity.

Key features of Richpanel include:

1. Unified Helpdesk: Agents can manage customer support across all channels and apps in one screen, making it easy to provide efficient and seamless customer service.

2. Smart Scheduling and Assignment: Merchants can manage their staff efficiently with smart scheduling and assignment features, ensuring that customer inquiries are handled promptly.

3. Integration with 20+ Shopify Apps: Richpanel integrates with over 20 other Shopify apps, allowing for a seamless workflow and access to all the necessary tools in one place.

4. Chat Campaigns: The app enables merchants to connect high-intent visitors with live chat agents using chat campaigns, improving customer engagement and conversion rates.

5. Self-Service Portal: Customers can resolve repetitive queries immediately using the self-service portal, reducing the need for agent intervention and empowering customers to find solutions on their own.

Overall, Richpanel helps merchants build customer loyalty by providing effortless and fast customer service, reducing workload, boosting productivity, and allowing agents to focus on converting more visitors.

💬 What merchants say

Based on the provided user reviews, merchants have highlighted the excellent customer service provided by Richpanel. One merchant mentions that even on the free plan, the customer service team goes above and beyond to assist with any issues. Another merchant appreciates the ability to have all the necessary information in one screen, making it easier to handle customer inquiries. Additionally, the support team is praised for their willingness to customize the app to suit specific business needs. However, one negative review mentions poor support and unresolved issues with the app.

Overall, Richpanel is described as a great app with excellent customer service. Merchants recommend it highly and believe it is the best helpdesk/chat app available on the Shopify AppStore. The positive experiences with the support team and the ability to handle customer inquiries with ease are key highlights. However, it is important to note that one negative review mentions issues with support and functionality.
Chatdesk: 24/7 Support

Supercharge social media sales and customer support with AI and 24/7 coverage from US-based experts

⭐️ 5.0 (15 reviews) Free plan available. 14-day free trial.

🔍 Overview of features

Chatdesk is an app that helps merchants provide exceptional customer support across various channels, including Facebook, Instagram, email, SMS, chat, and social media. With on-demand, U.S.-based customer support agents, merchants can offer 24/7 assistance to their customers, even on weekends and holidays.

One of the app's key features is the ability to find passionate followers of the merchant's brand and train them to respond in the brand's voice and policies. This ensures that customers receive high-quality support that is always on-brand. Additionally, Chatdesk takes care of the hiring and scheduling of support agents, allowing merchants to scale their support faster without the need to hire, train, or manage support teams themselves.

By using Chatdesk, merchants can improve customer satisfaction and increase conversions, with a 15% increase in conversions and a 90+ Net Promoter Score (NPS) reported. This app is a valuable tool for any merchant looking to provide excellent customer support and grow their business without the operational overhead of managing support teams.

💬 What merchants say

Merchants highlight the effectiveness and reliability of ChatDesk in managing customer support services. They appreciate the seamless integration with various systems and apps, including Shopify, and the availability of agents 24/7, including weekends. The machine learning software and personalized responses provided by ChatDesk are praised for maintaining brand standards and ensuring customer satisfaction. Merchants also commend the responsive and helpful team at ChatDesk, particularly mentioning the account managers who address feedback and make necessary corrections promptly. Overall, merchants highly recommend ChatDesk for its ability to improve response times, scale customer support, and deliver top-notch assistance, making it an essential part of their businesses.
ShipAid ‑ Shipping Guarantee

Replace shipping insurance apps with an in-house guarantee. Enhance customer experience and +AOV!

⭐️ 5.0 (14 reviews) Free to install. Additional charges may apply.

🔍 Overview of features

The app allows merchants to replace shipping insurance with an in-house guarantee, providing assurance to customers in case of lost, stolen, damaged, or late packages. By bypassing insurance companies, merchants can set their own Guarantee Fee and retain the profits. This can help increase average order value (AOV) by allowing merchants to keep the premiums charged to customers at checkout as extra revenue.

The app also enhances the customer post-purchase experience by offering quick solutions to delivery issues and exceptional customer support. Merchants can seamlessly integrate and resolve shipping claims with just a few clicks. The app includes a Branded Customer Resolution & Tracking Portal, which streamlines the process of filing issues and allows merchants to manage delivery issues by deciding to reship, refund, or deny with just a click. Additionally, the app provides Branded Custom Shipping Notifications and a Tracking Portal for streamlined communication.

The app supports all cart types and offers custom installation within 24 hours or less. Overall, this app can help merchants improve their customer experience, increase AOV, and streamline their shipping processes.

💬 What merchants say

Merchants highlight that ShipAid is an excellent app for package protection and offers a unique pricing strategy that benefits small businesses. Users appreciate the helpful and informative customer support provided by Stefan, as well as the easy-to-use UI and seamless integration with other third-party apps. The ability to generate additional revenue by keeping a percentage of the insurance fees paid by customers is also praised. One merchant mentions that using ShipAid has significantly increased their revenue and wishes they had discovered the app earlier. Overall, merchants find ShipAid to be an incredible app that offers outstanding customer support, easy integration, and a way to pay themselves for package protection while only using the funds when needed.
Kustomer

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

⭐️ 5.0 (13 reviews) Free to install. Additional charges may apply.

🔍 Overview of features

The Kustomer app offers a holistic view of your customers across channels and integrates with Shopify to bring in order data. This integration allows you to keep customers updated on order status, refunds, and cancellations through shortcuts and automations.

The most important features of the app include the ability to pull Shopify order data and view or search for it within Kustomer. This gives you a full view of your customer's orders, allowing you to provide better customer service and support.

Additionally, you can refund or cancel an order directly from the Kustomer Timeline, saving you time and streamlining your workflow. You can also leverage shortcuts to dynamically populate messages with unique order data, making your communication with customers more personalized and efficient.

The app also offers chatbot templates that automatically provide customers with status updates, further enhancing the customer experience.

Overall, the Kustomer app can help a merchant grow their business by providing a complete view of their customers' order data and enabling them to deliver better customer service and support.

💬 What merchants say

Based on the user reviews, merchants highlight the following about the Kustomer + Shopify integration:

- The integration allows merchants to see customer communication and Shopify order information in one timeline, making it easy to track customer interactions and order details.
- The app provides a customizable environment, allowing merchants to deliver unique customer experiences and integrate the Shopify data with their own platforms.
- Kustomer helps in tracking customer service efforts, preventing emails and social media messages from getting lost.
- Merchants appreciate the flexibility and customizable options offered by Kustomer.
- The app is seen as a customer-focused platform that offers a better solution than other platforms like Zendesk.

Overall, users have a positive experience with Kustomer + Shopify integration. It is praised for its ease of use, ability to track customer interactions, and flexibility in delivering unique customer experiences. Merchants recommend Kustomer for its customer-focused approach and customizable options.
DeskMoz ‑24x7 Live Chat Agents

Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!

⭐️ 5.0 (4 reviews) From $199/month. 10-day free trial. Additional charges may apply.

🔍 Overview of features

DeskMoz is an app that provides managed live chat agents who can answer your customers' sales and support questions in real-time 24/7. With a team of over 200 highly experienced live chat agents, DeskMoz offers omnichannel customer support through live chat, email, and social media.

One of the key features of DeskMoz is its fully managed in-house team of professional e-commerce live chat agents. These agents are fully trained and can be deployed on your store within 48-72 hours. They can handle a wide range of customer inquiries, including order tracking, modification, replacement, and refund requests.

DeskMoz also offers a free highly customizable live chat software and setup, making it easy for merchants to integrate live chat functionality into their online stores. This allows for seamless communication with customers and helps to improve customer satisfaction.

By providing round-the-clock live chat support, DeskMoz can help merchants enhance their customer service and increase customer satisfaction. This can lead to improved customer loyalty, higher conversion rates, and ultimately, business growth.

💬 What merchants say

Merchants highlight that this app provides real, professional support and works in synergy with their staff. They are fully satisfied with the app, the support, and the new colleagues it provides. They appreciate that it offers 24/7 live chat agents, which are real human beings, making it a unique feature compared to other live chat software apps on Shopify. The fact that the app has a free plan is also praised. Merchants believe that this app is super helpful in dealing with visitors on their Shopify stores and are excited to use its features.

Overall, merchants find this app to be a valuable solution for their businesses. They appreciate the real-time support and the ability to interact with live chat agents. The free plan and unique features make it stand out from other live chat software apps on Shopify. They believe it will be helpful in engaging with visitors on their stores and are looking forward to utilizing its features.
Helpify24

Helpify24 offre aiuto e supporto per la gestione del tuo ecommerce tramite i nostri esperti online.

⭐️ 5.0 (4 reviews) From $120/month. 3-day free trial.

🔍 Overview of features

Helpify24 is an app that provides online help and support for managing your ecommerce business. The app offers a range of features to assist merchants in resolving daily ecommerce issues. Users can open a request on Helpify24 and receive concrete assistance from online operators. If agents are available, they will respond via Live Chat, or users can open a ticket and receive a response within 24 hours.

The app serves as a cloud agency and a reliable point of reference for merchants. Some of the key features include assistance with installing new apps and functions on Shopify, help with visual content creation such as slides and banners, support in creating emails and newsletters, and guidance on managing social media platforms like Instagram, Facebook, and TikTok.

By utilizing Helpify24, merchants can access expert help and support to overcome challenges, improve their ecommerce operations, and ultimately grow their business. The app's responsive customer service and comprehensive assistance can save merchants time and effort, enabling them to focus on other aspects of their business while ensuring a smooth ecommerce experience for their customers.

💬 What merchants say

Merchants highlight the helpfulness and competence of the Helpify24 team in assisting with app installation, website customization, and other tasks. They appreciate the 24/7 live chat support, which allows them to easily communicate with a team member whenever they encounter difficulties. The app is highly recommended, with merchants noting significant increases in sales since using Helpify24. They express gratitude for the professional assistance and the positive impact it has had on their businesses. Overall, merchants consider Helpify24 to be a necessary and top-rated app that provides valuable support and optimization services, leading to improved website functionality, increased revenue, and effective marketing strategies.
Keeping ‑ Helpdesk for Gmail

Keeping is the easiest way to share a support inbox without ever leaving Gmail.

⭐️ 5.0 (3 reviews) From $21/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The Keeping app is a powerful tool that can help eCommerce teams of all sizes deliver better customer support directly from their Gmail inbox. By turning Gmail into a fully featured help desk, Keeping allows merchants to manage their customer support emails without the need for an external help desk.

One of the key features of Keeping is its ability to convert support requests into support tickets and sync them with the entire team. This streamlines communication and collaboration, allowing merchants to assign, discuss, and prioritize support tickets right inside Gmail. This ensures that no support requests are missed and that responses are timely and efficient.

Another important feature of Keeping is the ability to see customer order information directly within Gmail. This eliminates the need to switch between different platforms or apps to access crucial customer information, making it easier for merchants to provide personalized and efficient support.

Keeping also offers advanced reports that measure response time, ticket volume, and agent performance. These reports provide valuable insights into the team's support performance, allowing merchants to identify areas for improvement and make data-driven decisions to optimize their customer support operations.

Overall, Keeping simplifies and streamlines the customer support process, helping merchants deliver better support, improve response times, and ultimately grow their business by providing exceptional customer experiences.

💬 What merchants say

Merchants highlight the ease of use and organization provided by the Keeping app. They appreciate the seamless integration with their existing email accounts and the ability to handle multiple inboxes and assign tickets to different agents. The customer service provided by the Keeping team is also highly praised, with merchants mentioning quick response times and helpful support. The Knowledge Base feature is highlighted as a standout, allowing merchants to easily include FAQs and personalized responses in their emails. The app's Shopify integration is also mentioned as a valuable tool. Overall, merchants find Keeping to be a valuable app for handling customer inquiries in a professional and efficient manner.
Lux ‑ Customer Support AI

Lux handles customer questions for you, so you can spend more time improving your business.

⭐️ 5.0 (3 reviews) From $19.90/month. 7-day free trial. Additional charges may apply.

🔍 Overview of features

Lux is an app that handles customer questions and support tickets for merchants, allowing them to focus on improving their business. The app automatically generates responses to customer inquiries, categorizes tickets, and prioritizes them for efficient handling. This feature helps merchants reduce their workload and cut down on response time, leading to enhanced customer satisfaction and loyalty.

One of the key benefits of Lux is its ability to create customer help replies even while the merchant is asleep. By setting up Lux, merchants can have answers ready for all customer questions, which are automatically sorted and ranked by priority. When the merchant wakes up, they simply need to review and send the responses. This allows merchants to provide timely and accurate support, even when they are not available.

Additionally, Lux offers customization options for shipping policies, refund policies, product information, and special offers. This allows merchants to tailor the responses to their specific business needs and brand voice.

By using Lux, merchants can significantly reduce their workload and employee costs by up to 90%, as the app takes care of customer support tasks. This frees up time for merchants to focus on other aspects of their business and ultimately helps them grow.

💬 What merchants say

According to this merchant, the AI Support App is an absolute gamechanger and no other app or tool can compare. They highlight that the app connects with the store and email address, generating messages that are sent only after confirmation, which they find to be brilliant. They mention that their customer support has become extremely high-quality, as they previously relied on macros, which customers noticed. With this app, customers receive completely personalized responses tailored to their inquiries. Overall, this merchant gives the app a 5-star rating.

In summary, this AI Support App is highly praised by this merchant as a gamechanger. It seamlessly connects with the store and email, generating personalized messages that are sent after confirmation. This has greatly improved the quality of their customer support. The app receives a 5-star rating from this merchant.
Desku ‑ Helpdesk & Live Chat

Unify Customer Communication | Retain More Customers | Market, Sell & Support OS For Merchants

⭐️ 5.0 (2 reviews) From $9/month. 7-day free trial.

🔍 Overview of features

Desku is a customer experience platform designed to help fast-growing ecommerce merchants convert and retain more shoppers. By unifying support conversations, orders, social comments, and DMs into one customer ticket view, Desku allows merchants to easily manage and respond to customer inquiries.

One of the key features of Desku is the ability to promote products through WhatsApp and email campaigns directly within the same dashboard. This allows merchants to efficiently market and sell their products to a wider audience.

Desku also offers an AI-powered messaging platform that automates customer support through WhatsApp and Facebook chatbots. This feature helps merchants streamline their support processes and provide quick and accurate responses to customer inquiries.

Additionally, Desku allows merchants to view, edit, and cancel Shopify orders without leaving the customer view, providing seamless order management.

Finally, Desku provides full customer context before answering inquiries, including order and conversation history. This feature enables merchants to provide personalized and informed responses, enhancing the overall customer experience.

Overall, Desku helps merchants grow their business by improving customer communication, automating support processes, and providing a centralized platform to market, sell, and support their products.

💬 What merchants say

Merchants highlight the excellent customer support provided by Desku, with the team being responsive and helpful in fixing any issues. They also appreciate the good email deliverability and the polished and professional UI. The upcoming integrated chatbot feature is seen as a valuable addition. Merchants value Desku as their primary communication tool, allowing them to have all their communication in one place. They highly recommend the app and appreciate the regular upgrades that enhance its functionality. Overall, Desku is praised for its customer support, ease of use, and the convenience it brings to managing customer communication.
zenshop ‑ Helpdesk & Messenger

zenshop is a customer support Helpdesk built entirely for fast growing shops.

⭐️ 5.0 (2 reviews) Free plan available

🔍 Overview of features

The zenshop app is a customer support solution specifically designed for e-commerce businesses. It focuses on integrating the shopping experience with customer support to provide a personalized and impactful conversation.

One of the key features of zenshop is the ability to automate replies to customers using a fast reply and template system. This saves time and ensures that customers receive prompt responses. Additionally, the app allows you to display frequently answered questions directly in the Helpdesk Messenger, reducing the need for repetitive inquiries.

Another important feature is the built-in email system, which enables your team to share a common inbox. This promotes collaboration and streamlines communication, ensuring that all customer queries are addressed efficiently.

By using zenshop, merchants can enhance their customer support capabilities, resulting in improved customer satisfaction and loyalty. This, in turn, can lead to increased sales and business growth.

💬 What merchants say

The individual user highlights for this app include the extensive range of features it offers and the affordable price compared to other similar apps. One merchant mentions using the app for months and recommends it to others, stating that they now use it for all of their Shopify stores. They rate it 5 stars without any hesitation.

In summary, merchants have praised this app as the best they have ever used. They appreciate the abundance of features it provides and find the price to be more affordable compared to other options. One merchant has been using the app for months and highly recommends it to others. Overall, the app has received positive feedback and a 5-star rating from satisfied users.
ChannelReply

Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support.

⭐️ 5.0 (2 reviews) Price: Free

🔍 Overview of features

The ChannelReply app allows merchants to manage their Shopify customer service within popular helpdesk platforms such as Zendesk, Freshdesk, Help Scout, or Re:amaze.

One of the key features of the app is that it pulls Shopify messages and data directly into the helpdesk, allowing merchants to answer emails faster with access to a wealth of order information. This eliminates the need for merchants to constantly log into their Shopify account to look up order details, saving them time and streamlining their customer service process.

Additionally, ChannelReply provides suites of time-saving support tools that can further enhance a merchant's customer service capabilities. These tools can help merchants efficiently handle customer inquiries, provide personalized support, and manage customer feedback.

Furthermore, the app is not limited to Shopify alone, but also supports eBay, Amazon, and Walmart support. This means that merchants who sell on multiple platforms can consolidate their customer service efforts and provide a seamless experience across all channels.

Overall, the ChannelReply app can greatly improve a merchant's customer service efficiency and effectiveness, leading to enhanced customer satisfaction and ultimately helping to grow their business.

💬 What merchants say

Individual users highlight that ChannelReply is a great app that saves them time and makes it easy to manage customer interactions across multiple channels. They appreciate that all customer information loads seamlessly and it allows their team to easily engage with customers. Users also mention that the integration process is quick and hassle-free. One user specifically mentions that they have been using ChannelReply for their Amazon and eBay sales for years and are happy to see it available for their Shopify site. They state that it completes the puzzle for their business.

Overall, merchants are satisfied with ChannelReply and find it beneficial for their business. It helps them streamline their customer support by centralizing communications from various channels. The app is praised for its ease of use and time-saving features. Users appreciate that they can focus more on growing their business as ChannelReply simplifies customer management and allows for efficient engagement.
ChargeDesk

Connect your store with your helpdesk. See customer orders, perform refunds and create new orders.

⭐️ 5.0 (1 review) From $29/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The most important features of ChargeDesk are its ability to connect your Shopify store with your existing helpdesk and provide native integrations with popular helpdesks such as Zendesk, Freshdesk, Intercom, Help Scout, Front, Hubspot, and LiveAgent.

By connecting your store with your helpdesk, you can see your customer's billing history next to support tickets and conversations. This allows you to have a complete view of your customers' interactions and transactions, making it easier to provide personalized and efficient support.

ChargeDesk also allows you to perform refunds and create new orders directly within your helpdesk. This streamlines the process and saves you time by eliminating the need to switch between different platforms.

By using ChargeDesk, merchants can deliver remarkable billing support to their customers. Having access to customer order history, the ability to create new orders, and perform refunds instantly can help merchants improve customer satisfaction, increase efficiency, and ultimately grow their business.

💬 What merchants say

This user highlights the usefulness of the app for listing products and creating orders within Zendesk. They appreciate the convenience of having all the necessary functionality integrated into Zendesk.

Overall, merchants find this app to be a valuable tool for managing their products and orders. The integration with Zendesk is particularly praised, as it allows for seamless workflow and efficiency. The app is described as useful and convenient, making it easier for merchants to handle their business operations.
CartChat AI: ChatGPT for Ecom

Empower your buyers with a 24/7 ChatGPT AI intelligent chatbot

⭐️ 5.0 (1 review) From $19/month

🔍 Overview of features

CartChat is an app that provides 24/7 customer support through an intelligent chatbot. It offers several key features that can help a merchant grow their business.

Firstly, CartChat provides customers with updates on their order status. This feature ensures that customers are always informed about the progress of their orders, which can lead to increased customer satisfaction and loyalty.

Secondly, CartChat can answer inquiries about any page on the merchant's store. This means that customers can easily find the information they need, reducing the need for manual customer support and freeing up time for the merchant to focus on other aspects of their business.

Additionally, CartChat offers product recommendations. By analyzing the customer's browsing behavior and purchase history, the chatbot can suggest relevant products, increasing the chances of cross-selling and upselling.

Overall, CartChat empowers buyers by providing them with quick and accurate support, improving the customer experience, and ultimately helping the merchant grow their business through increased customer satisfaction, improved efficiency, and potential for additional sales.

💬 What merchants say

Some merchants have experienced issues with this app, specifically with the order tracking feature. One user mentioned that the app kept asking for the same information despite providing the order number and email. However, others have praised the team's responsiveness in attempting to resolve the issue. These merchants believe that the app has potential and encourage others to give it a try. Overall, the app seems to have room for improvement, but the team behind it is actively working to address any issues that arise.
MooseDesk ‑ Free Help Center

Manage all tickets in one help center. We offer customization for Early users (in-app chat)

⭐️ 5.0 (1 review) Price: Free

🔍 Overview of features

The most important features of the MooseDesk app are its ability to centralize tickets, monitor support performance, and ensure customer satisfaction.

With MooseDesk, merchants can effortlessly manage their help center and respond to tickets from various sources, such as email channels, all in one place. This helps to streamline the customer support process and ensure that no inquiries are missed.

The app also provides valuable performance analytics, allowing merchants to monitor team performance and enhance productivity. By empowering support teams with ticket assignments, merchants can ensure that tickets are handled efficiently and no customer is left waiting for a response.

By centralizing tickets, monitoring support performance, and ensuring customer satisfaction, MooseDesk helps merchants to provide a better customer experience. Happier customers are more likely to make repeat purchases and recommend the business to others, leading to increased sales. This, in turn, can lead to faster business growth.

Overall, MooseDesk is a powerful customer support app that can help merchants streamline their support process, increase customer satisfaction, and boost team efficiency, ultimately leading to business growth.

💬 What merchants say

This merchant is extremely satisfied with the app and would give it more than five stars if possible. They highlight the fantastic service, ease and speed of use, and the completeness and functionality of the app. The merchant also appreciates the implementation of a translation system that is available to all users. They congratulate the team behind the app for their excellent work.

Overall, merchants are highly impressed with this app. They find it to be fantastic, complete, and functioning as it should. The app is praised for its ease of use, speed, and the availability of a translation system. The team behind the app is commended for their excellent work.
WD‑Live Chat, Helpdesk,Chatbot

Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

⭐️ 4.9 (671 reviews) Free plan available. Additional charges may apply.

🔍 Overview of features

Willdesk is an all-in-one support and marketing platform that offers a wide range of features to help merchants turn their customer service into a profit center and grow their business.

The app includes order tracking, FAQ page, help center, emails, live chat, Facebook Messenger, social media integration, ticketing system, and support for multiple stores.

By integrating these features into one platform, Willdesk allows merchants to streamline their Shopify store operations and improve customer satisfaction. The app also provides a branded self-service widget that can be integrated with order tracking, FAQ, and contact forms, helping to enhance conversions and turn valuable visitors into buyers.

Additionally, Willdesk allows merchants to manage inbox tickets from multiple social media platforms and emails in one place, making it easier to provide timely and efficient customer support. The app also offers a complete customer index and CRM functionality, enabling merchants to better understand their customers and provide personalized service to improve sales.

Overall, Willdesk offers a comprehensive set of tools to help merchants optimize their customer service, increase customer satisfaction, and drive sales growth.

💬 What merchants say

Merchants highlight the excellent online customer service system provided by this app. They appreciate the easy navigation and user-friendly interface, as well as the clear and concise language used throughout the system. The app's support team is highly responsive and provides helpful and informative answers to queries. Merchants feel that the team truly cares about their customers and takes pride in providing top-notch service. However, there is a warning from one user about the app automatically modifying the live theme without notice or consent, which can cause confusion and potential issues. The user suggests adding a welcome splash page and a proper uninstall option. Overall, merchants are impressed with the customer service system and highly recommend it for reliable, efficient, and friendly support.
Webkul Helpdesk Support‑UVdesk

Converts customer support inquiries into the service tickets. Streamline customer support.

⭐️ 4.9 (19 reviews) $36/month. 30-day free trial.

🔍 Overview of features

UVdesk helpdesk is a powerful app that allows merchants to streamline their customer support inquiries. With UVdesk, merchants can handle all customer support inquiries from different channels in one place, making it easier to manage and respond to customer inquiries. The app integrates seamlessly with Shopify, allowing merchants to check order details for real-time order validation and connect multiple Shopify stores.

One of the key features of UVdesk is the ability to use personalized templates, workflow, and process management to reduce response time. This not only helps merchants save time but also ensures that customers receive quick and efficient support.

UVdesk also offers the ability to track customer support inquiries and support staff performance. This enables merchants to monitor and improve their support team's productivity, ultimately leading to better customer satisfaction.

Overall, UVdesk helpdesk is a valuable tool for any merchant looking to improve their customer support process. By centralizing support inquiries, providing quick and efficient responses, and tracking performance, merchants can enhance their customer service and ultimately grow their business.

💬 What merchants say

According to the reviews, merchants highlight the incredible support provided by the app and the ease of use. They appreciate the Ticket Dashboard System, Live Chat Support, Automated Replies, and the ability to write and manage tasks from UV Desk. The app also generates tickets from social media interactions and includes a Form Builder. Merchants emphasize the convenience of customers being able to raise tickets, check ticket status, and reply directly from the website. Overall, merchants highly recommend this app for those in need of a ticketing system and praise the cooperative customer support. The app is described as powerful, easy to use, and providing a flawless experience.
Reamaze Live Chat Helpdesk CRM

Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

⭐️ 4.8 (231 reviews) From $29/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The most important features of the Re:amaze app are AI-powered customer support, live chat, and CRM capabilities. These features can help a merchant grow their business by improving customer engagement and increasing conversions.

The AI chatbots and AI-powered live chat are optimized for sales, allowing merchants to convert shoppers into happy repeat buyers. These features provide personalized and efficient customer support, helping to build trust and loyalty with customers.

The unified helpdesk inbox and CRM allow merchants to manage and map conversations from all sources, such as email, social media, SMS, and calls, to orders, revenue, returns, and reviews. This holistic view helps merchants maintain relationships with customers and provides valuable insights for improving customer satisfaction.

The app also offers AI-generated replies, FAQ articles, and chatbots, which can save time and improve response speed. Merchants can automate common tasks and patterns using data and rules, further increasing efficiency.

Additional features like satisfaction surveys, status pages, and push notifications help keep customers engaged and satisfied.

Overall, Re:amaze provides a comprehensive solution for customer support and engagement, leveraging AI technology to help merchants grow their business by increasing conversions, improving customer relationships, and saving time.

💬 What merchants say

Based on the user reviews, merchants highlight the deep integration into Shopify and the ability to automate and scale their business while still providing excellent customer service. They appreciate the continuous rollout of new features and the ease of use of the app. Merchants also mention that Reamaze is their main customer service channel, surpassing competitors like Gorgias and Zendesk. They commend the app for its excellent price point and its ability to connect multiple channels. Some merchants mention that they switched to Reamaze after being dissatisfied with a different CRM app, and they are happy with the switch. Overall, users find Reamaze to be an amazing helpdesk solution that meets their business needs and provides great customer support.
Channel‑Live Chat Chatbot CRM

An all-in-one customer experience solution to help you turn visitors into regulars of your brand.

⭐️ 4.8 (58 reviews) Free plan available. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The most important features of Channel.io are its CRM based live chat, team chat, and chatbot functionalities.

The CRM feature allows merchants to identify customers and collect leads, enabling them to build genuine relationships with their customers. This helps businesses provide excellent customer support and quality customer service, which can lead to increased customer satisfaction and loyalty.

The live chat and team chat features allow businesses to communicate efficiently with their customers and internal teams. This enables merchants to provide real-time assistance to customers, resolve issues quickly, and collaborate with team members effectively.

The chatbot feature is another valuable tool for businesses to automate customer interactions. Merchants can create unlimited chatbot messages, customize them according to their needs, and automate certain processes. This helps save time and resources, allowing businesses to scale and provide consistent support to their customers.

Overall, Channel.io helps merchants improve their online customer experience by facilitating communication, building relationships, and providing efficient customer support. These features can help businesses stand out from their competitors, build regular customers, and drive long-term growth.

💬 What merchants say

Based on the provided user reviews, merchants have mixed opinions about this app. One merchant highlights that the app is not suitable for those who own multiple stores, as it requires additional fees per store and lacks customization options. Another merchant praises the app for its easy implementation and helpful tutorials, as well as the personalized support received during a meeting with an advisor. Another merchant is still in the process of learning about the app but finds it amazing and has seen better results than expected. Overall, the app seems to have a decent user experience with its ease of use and helpful support, but there are some limitations for merchants with multiple stores and a lack of customization options.
eDesk ‑ AI Helpdesk & Chat

Faster, better, smarter customer support helpdesk and live chat software for eCommerce sellers.

⭐️ 4.8 (30 reviews) Free to install. Additional charges may apply.
Gladly

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

⭐️ 4.8 (27 reviews) $150/month

🔍 Overview of features

Gladly is a customer service platform that helps ecommerce brands transform their customer service and grow customer loyalty. The app offers several key features that can benefit a merchant's business.

Firstly, Gladly provides a single, ticket-free view of a customer's lifelong history with the brand. This allows merchants to have a comprehensive understanding of each customer and their previous interactions, enabling personalized and tailored customer service.

Secondly, Gladly organizes all communication channels into a single stream, threaded by time. This ensures that no conversations or messages are missed, and agents can easily access and respond to customer inquiries across various channels such as voice, email, SMS, chat, and social messaging.

Thirdly, Gladly offers personalized self-service options based on the customer's profile and previous interactions. This feature helps to automate and streamline customer service, reducing the workload on agents and providing customers with quick and efficient solutions.

Additionally, Gladly's platform includes voice capabilities, cutting costs and complexity by eliminating the need for separate voice communication systems.

Lastly, Gladly's matching feature allows merchants to match customers to the most suitable agents based on real-time history, situation, or skills. This ensures that customers are connected with agents who can provide the best support and assistance.

Overall, Gladly's platform focuses on improving customer service by prioritizing the customer and providing a seamless and personalized experience. By utilizing Gladly, merchants can enhance customer loyalty and satisfaction, leading to business growth.

💬 What merchants say

Merchants highlight the convenience of having all communication channels in one platform and the ability to view the history of customer interactions. They appreciate the responsiveness of the Gladly support team. Some suggested improvements include adding forwarding for social DMs, breaking down agent reporting by channel and average, adding a Create Order action and partial refunds in Gladly, and enabling people matching for calls. Overall, merchants find that Gladly revolutionizes customer support by providing a prime experience for customers. The timeline view helps prevent duplicate responses and puts the customer at the forefront of incoming responses. Merchants also appreciate the ease of use for agents and the thoughtful design of the system. They have had a great experience with Gladly and appreciate the support from their Customer Success Manager.
Phone Numbers & Calls ‑ SBoard

Get a toll-free phone number for your store for better customer service and to boost sales.

⭐️ 4.8 (23 reviews) From $5/month. 7-day free trial. Additional charges may apply.

🔍 Overview of features

The most important features of this app are the ability to get a toll-free phone number for your store and the benefits it brings to customer service and sales. By getting a toll-free number, merchants can offer better customer service by allowing customers to call or text with any questions or concerns. This helps to increase sales by addressing customer queries and reducing customer churn. Additionally, using a business number protects the merchant's privacy and personal free time.

Having a toll-free phone number for your store can greatly improve the customer experience and build trust with potential buyers. It shows that the merchant is dedicated to providing excellent customer service and is readily available to assist customers. This accessibility can lead to increased sales as customers feel more confident in making a purchase knowing that they can easily reach out for support if needed. Furthermore, by having a separate business number, merchants can maintain a clear boundary between their personal and professional lives, ensuring that they have time for themselves while still being able to provide the necessary customer service. Overall, this app helps merchants grow their business by enhancing customer service, boosting sales, and protecting personal privacy.

💬 What merchants say

Based on the user reviews, merchants highlight the great and timely customer service provided by the app. They specifically mention Oliver's help, giving five stars for his assistance. Merchants also appreciate the ease and quickness of installing the app, which allows them to have a separate business line without using a mobile phone or landline. They find it useful for customers to have a dedicated customer line to contact. Oliver is praised for his fantastic help, quick response, and same-day resolution of issues. Overall, merchants find the app straightforward and easy to use, and they highly recommend it.
SAV AUTOMATIC Customer Service

A simple and fast customer support management interface for E-merchants integrated in your store.

⭐️ 4.8 (9 reviews) $19.99/month. 7-day free trial.

🔍 Overview of features

SAV AUTOMATIC is a customer support management app that offers a simple and fast interface for E-merchants to handle customer emails. It solves the problem of the time needed to process customer emails by automating recurring emails and providing a management interface to answer in just one click with personalized responses for each customer.

One of the most important features of SAV AUTOMATIC is its automation of recurring emails. This means that E-merchants can save time by setting up automated responses for common customer inquiries or issues. This not only reduces the amount of manual work required to handle customer support but also ensures that customers receive prompt and consistent responses.

Additionally, SAV AUTOMATIC offers a user-friendly management interface. With this interface, E-merchants can easily access and respond to customer emails in just one click. This streamlines the customer support process and allows merchants to provide efficient and personalized support to their customers.

Another benefit of SAV AUTOMATIC is its pricing structure. Unlike many other apps, SAV AUTOMATIC offers a unique price for both small and big stores, without any pay-as-you-grow fees. This makes it a cost-effective solution for E-merchants of all sizes.

Overall, SAV AUTOMATIC can help E-merchants grow their business by saving time and improving the efficiency of their customer support process. This, in turn, can lead to increased customer satisfaction, loyalty, and ultimately, business growth.

💬 What merchants say

Based on the user reviews, merchants highlight that this app effectively organizes and streamlines customer emails, saving them a significant amount of time in customer service. However, some users mention that they would like more customization options, such as controlling the fields on the contact page, and also suggest translating the app into Spanish. Another merchant mentions that the app manages almost 95% of auto-responses and praises the quick, efficient, and friendly technical support. Overall, merchants recommend this app to others, appreciating the improvements made and the excellent work done by the app team.
Tidio Live Chat & AI Chatbots

Customer experience platform with live chat, Lyro AI chatbot, ticketing, email marketing, and more

⭐️ 4.7 (1,747 reviews) Free plan available. Additional charges may apply.

🔍 Overview of features

Tidio is a customer experience platform that offers a range of features to help online stores provide excellent customer service and increase sales. One of its key features is live chat, which allows merchants to quickly solve problems and proactively sell to visitors on their store. This can help improve customer satisfaction and increase conversion rates.

The app also includes an AI chatbot called Lyro, which can automatically answer up to 70% of customer questions. This can save merchants time and resources by reducing the need for manual customer support.

In addition, Tidio has features specifically designed for Shopify merchants. It allows merchants to preview carts, check order history, and recommend products directly within the chat. This can help drive upsells and cross-sells, ultimately increasing average order value.

Furthermore, Tidio can be easily integrated with a Shopify store with just a few clicks, making it a convenient and efficient solution for merchants.

Overall, Tidio provides a comprehensive customer experience platform that can help merchants improve customer service, increase sales, and grow their business.

💬 What merchants say

Based on the user reviews, merchants have highlighted several issues with the Tidio app. One merchant mentioned that after installing the app, their page speed became slower and caused glitches on their website, particularly on the desktop version. Another merchant mentioned that the app counted any visitor as an active chatbot, leading to inaccuracies in their chat engagement numbers. Some merchants also experienced difficulties with receiving sound notifications for new chats, leading to missed conversations with customers. The customer support of Tidio received mixed reviews, with some merchants finding them helpful and knowledgeable, while others felt that their support was non-existent or unhelpful. Overall, merchants warned others to be cautious when using Tidio and suggested seeking alternative chat service providers.
DelightChat WhatsApp Marketing

Manage Customer Service on WhatsApp, Instagram, FB, Email, Chat. Send WhatsApp Marketing Broadcasts.

⭐️ 4.7 (78 reviews) From $49/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

DelightChat is an app that helps merchants manage their customer service across multiple channels, including WhatsApp, Instagram, Facebook, Email, and Live Chat. With DelightChat, merchants can streamline their customer service efforts, improve team productivity, and provide amazing service to their customers.

One of the key features of DelightChat is the ability to send WhatsApp Marketing Broadcasts. Merchants can leverage the power of WhatsApp to run powerful marketing campaigns, automations, and retention marketing campaigns using customer segments. DelightChat also helps merchants get official WhatsApp Business API access for their brand, which can further enhance their marketing efforts on WhatsApp.

Additionally, DelightChat allows merchants to manage customer chats from various channels, assign chats to team members, and reply faster with templates and automations. This helps merchants provide quick and efficient customer support, leading to increased customer satisfaction.

DelightChat also offers features like recovering abandoned carts, sending order tracking links, and increasing retention marketing efforts. These features can help merchants boost their sales and improve customer loyalty.

Overall, DelightChat is a comprehensive app that can help merchants effectively manage their customer service across multiple channels and leverage the power of WhatsApp for marketing and sales growth.

💬 What merchants say

Based on the user reviews, merchants highlight two key points about the Delightchat app. Firstly, there are complaints about the app's customer service, with users reporting slow response times and unhelpful automated replies. Secondly, users praise the app for its multi-channel integration, which allows them to consolidate customer communication from platforms like Facebook Messenger, WhatsApp, and Instagram into a single inbox. This feature is said to streamline workflow and improve response times, making it easier for merchants to provide excellent customer support. One user specifically mentions how Delightchat has revolutionized their customer support process and exceeded their expectations. Another user recommends the app for businesses looking to automate their WhatsApp CRM. Overall, while there are concerns about customer service, the app's multi-channel integration and ability to streamline communication are highlighted as valuable features by users.
Enorm Ask a question

This app provides a way to let customers ask questions directly on product pages and single page

⭐️ 4.7 (33 reviews) $3.99/month. 7-day free trial.

🔍 Overview of features

This app allows customers to ask questions directly on product pages, helping merchants gain insights into the most popular products. The app allows customers to ask questions on as many products as they want, and the admin receives question notifications via email. The admin can then respond with appropriate answers either via email or directly on the question board, and the answer will be displayed on the product page where the question was asked.

The app also offers customization options, making it easy for merchants to match the ask a question button to their theme. Additionally, the app has a responsive layout, ensuring a seamless user experience across different devices.

By providing a platform for customers to ask questions and receive prompt responses, this app enhances customer engagement and satisfaction. It also helps merchants gather valuable information about their products, allowing them to make informed decisions and improve their business strategies.

💬 What merchants say

Individual users highlight the app's excellent customer service and responsiveness. One merchant appreciates that the app's support team is willing to customize the settings of each of their sites to fit their specific needs, even transferring questions between different sites. Another merchant praises the customer service for their quick and effective assistance with code upload, resolving the issue within an hour. However, some users mention that the app lacks two important features: the ability for customers to write their own questions and the automatic addition of the question field to all products.

Overall, merchants are satisfied with the app, particularly due to the excellent customer service provided by Enorm. The app is praised for its responsiveness, customization options, and quick problem-solving abilities. However, there are suggestions for improvement, such as adding the ability for customers to write questions and automatically including the question field on all products. Despite these limitations, merchants appreciate the app's functionality and the positive experience they have had with the customer service team.
Crisp ‑ Live Chat & Chatbot

Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.

⭐️ 4.7 (19 reviews) Free plan available. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The most important features of the Crisp app are its ability to centralize multiple communication channels, including emails, live chat, Instagram DM, Messenger, and phone, into one platform. It also offers AI chatbots that can be easily handed over to human agents, a dedicated FAQ page builder that integrates with chatbots, and a chatbot builder with pre-built scenarios to help solve customer problems.

By using Crisp, merchants can streamline their customer support process and provide instant assistance to buyers or prospects who are in need of help. The app helps them navigate the omnichannel revolution by offering various communication options, allowing them to connect with customers across different channels. The chatbot feature can automate responses and resolve common customer queries, saving time and resources. The centralized platform also ensures that all customer data is gathered and synchronized, making it easier for merchants to manage and analyze customer interactions. Overall, Crisp helps merchants create the perfect customer experience for their e-commerce store, leading to improved customer satisfaction and ultimately, business growth.

💬 What merchants say

Based on the user reviews, merchants highlight the ease of installation and setup of the app, with one user mentioning that it only took them about 2 minutes to set up. They also appreciate the ability to customize the chatbox to match their store theme. The feature that stands out the most is the ability to apply tags to customers for a personalized selling experience. Merchants also mention the importance of connecting social accounts and creating a help center for a seamless messaging experience.

However, there are negative reviews where merchants express frustration with the company's customer service and account suspension issues. One user had their account blocked and faced difficulties in getting it restored despite providing the requested documents. Another user mentioned inconvenience caused by the verification process and the inability to respond to customers due to sudden account suspension. Additionally, some merchants find the monthly fee too high for the limited features offered in the free version.

Overall, the app is praised for its ease of use and customization options. However, there are concerns about customer service and the cost-effectiveness of the app.
HelpCenter | FAQ Chat Helpdesk

Help customers by providing the info they need exactly when they need it: FAQ, help center, helpdesk

⭐️ 4.6 (1,317 reviews) Free plan available. 3-day free trial. Additional charges may apply.

🔍 Overview of features

The HelpCenter app offers several important features to improve customer service and help a merchant grow their business.

Firstly, the FAQ builder allows merchants to create a SEO-friendly FAQ page using templates, which can help answer frequently asked questions and reduce incoming inquiries. This saves time and resources for the merchant and improves the customer experience.

Secondly, the app provides a help desk ticketing system, which allows merchants to centralize customer inquiries from multiple channels such as email, chat, or FB Messenger. This streamlines customer support and ensures all inquiries are resolved in one place, improving efficiency and customer satisfaction.

Additionally, the app offers a chatbot and live chat feature, enabling customers to contact the business in real-time. This helps to provide immediate assistance and support, enhancing the customer experience and building trust.

Lastly, the app includes product tabs with descriptions, allowing merchants to organize and display product information more effectively. This can help customers navigate and understand product details, leading to increased sales and customer satisfaction.

Overall, the HelpCenter app provides a comprehensive solution for improving customer service, reducing inquiries, and enhancing the customer experience, ultimately helping a merchant grow their business.

💬 What merchants say

Based on the user reviews, merchants have highlighted several issues with this app. One major concern is that the app deleted all the data on the FAQ page without prior notice when transitioning from a free to a paid plan. Merchants express frustration that the app did not inform them about the data deletion and did not take any steps to recover the lost information. Many merchants also criticize the app's customer service, stating that it is difficult to reach the support team and that they do not respond to emails in a timely manner. Some users complain about the app's pricing structure, stating that it is too expensive for the functionalities it offers. Overall, merchants express dissatisfaction with the app's customer service, data deletion issue, and pricing structure.
Live Chat by Combidesk

This app is chat software for your webshop with which your customers can ask you questions.

⭐️ 4.5 (57 reviews) $8/month. 14-day free trial.

🔍 Overview of features

This Chat App is a chat software for your webshop that allows your customers to ask you questions directly. By removing the barrier of communication, this app can help boost your conversion rate and provide a quick and personal service to your customers.

The most important features of this app include automatic installation of the chat module in your Shopify webshop, automatic completion of customer information during the chat, and the ability to view the current products in the shopping basket directly in the chat dashboard.

These features are crucial for providing a seamless and efficient customer experience. By having the chat module automatically installed in your webshop, you can easily start engaging with your customers without any technical hassle. The automatic completion of customer information saves time and enables personalized interactions. Additionally, being able to see the current products in the shopping basket allows you to have a better understanding of your customers' needs and provide more targeted assistance.

Overall, this Chat App can help you improve customer satisfaction, increase sales, and manage more sales efficiently by providing a direct and convenient communication channel with your customers.

💬 What merchants say

Individual users highlight that this app has had a history of issues, but the developer, Combidesk, has been responsive in resolving those issues. However, since being owned by Zendesk and ZopIM, users have experienced more problems, including difficulties logging in and accessing customer support. One user mentioned switching to Re:amaze, which they found to be more reliable and offer better functionality and customer support, despite the higher cost. Another user emphasized that this app helped increase conversions by allowing them to answer customer questions while they are shopping. Overall, users have mixed opinions about this app, with some experiencing issues and difficulties, while others found it to be a valuable tool for their business.
Gorgias ‑ Helpdesk & Live Chat

Unify all support conversations (and related orders) to accelerate growth through happier customers.

⭐️ 4.4 (629 reviews) From $10/month. 7-day free trial. Additional charges may apply.

🔍 Overview of features

Gorgias is a customer service platform designed to help fast-growing ecommerce merchants improve their support and accelerate revenue. By centralizing all support conversations, orders, and even social comments and DMs in one customer ticket view, Gorgias enables merchants to have full customer context before answering any inquiries, leading to more efficient and personalized support.

One of the key features of Gorgias is the ability to prioritize and manage various communication channels such as email, chat, voice, SMS, WhatsApp, and social comments/DMs all in one feed. This ensures that no customer inquiries are missed and allows for a streamlined support process.

Gorgias also offers self-service resources that provide instant answers to shopper questions, reducing checkout friction and improving the customer experience. Additionally, the platform allows for the use of dynamic Macros to auto-fill responses with personalized information, saving time for support agents and enhancing the efficiency of their responses.

Furthermore, Gorgias provides live dashboards to track team activity and support metrics, allowing merchants to monitor and improve their support performance. The ability to view, edit, and cancel Shopify orders without leaving the Gorgias customer view further streamlines operations and enhances customer satisfaction.

Overall, Gorgias empowers merchants to convert more shoppers, retain them longer, and turn support agents into sales reps by providing a comprehensive and revenue-focused customer service solution.

💬 What merchants say

Merchants highlight the ease of use and intuitive nature of Gorgias, particularly in comparison to other platforms like Hubspot. The seamless integration with Shopify and the ability to view customers' purchase and contact history alongside their messages is highly appreciated, as it helps prioritize VIP customers. Some users have mentioned experiencing longer wait times for assistance, but this is attributed to a high volume of tickets on that particular day. Overall, merchants have had amazing experiences with Gorgias, praising its user-friendly platform, efficient customer support management, and helpful team. They find the entire process seamless, from onboarding to issue resolution, and highly recommend Gorgias as a top-notch customer support solution. However, one user mentions the limitation of not being able to manage Facebook group comments and the 24-hour restriction on replying to WhatsApp messages, which has led them to consider finding an alternative solution.
Conzia Live Chat Widgets

Talk to your store visitors and increase your sales via Conzia Live Chat Widgets.

⭐️ 4.4 (52 reviews) Free plan available

🔍 Overview of features

Conzia Live Chat Widgets is an app that allows merchants to communicate with their store visitors in real-time through various channels such as live chat, Facebook Messenger, and WhatsApp. By providing this option for customers to connect, merchants can increase their sales and provide better customer support.

The app offers easy integration with Shopify stores, requiring no coding knowledge. Merchants can quickly place the Conzia Live Chat, Facebook Messenger, and WhatsApp widgets on their store with just one click.

By offering live chat support, merchants can engage with visitors on their website, answer their questions, address concerns, and provide personalized assistance. This can help to increase customer satisfaction, build trust, and ultimately drive more sales.

Additionally, the option to connect via Facebook Messenger and WhatsApp expands the reach of customer support, as customers can choose the platform they are most comfortable with. This helps to cater to a wider audience and provide a seamless support experience.

Overall, Conzia Live Chat Widgets is a valuable app for any merchant looking to enhance customer support, increase sales, and improve the overall shopping experience on their Shopify store.

💬 What merchants say

Based on the user reviews, merchants highlight the excellent customer support provided by Conzia. They appreciate that the app's team is proactive in reaching out and assisting merchants throughout the setup process. Users also mention that the customer support widget has helped them generate more leads and improve their overall customer service. It is noted that the app is not only useful for e-commerce stores but also for agencies, helping them connect with leads and answer their questions before scheduling strategy calls. Overall, merchants are extremely satisfied with Conzia, praising its effectiveness in increasing leads and its helpful customer support.
Replyco ‑ eCommerce Helpdesk

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

⭐️ 4.4 (12 reviews) From $70/month. 7-day free trial.

🔍 Overview of features

Replyco is an app that allows merchants to centralize all customer questions from various selling and social media channels into one inbox. This feature helps to streamline customer support processes and improve response times, allowing merchants to respond to customer inquiries in minutes rather than hours or days.

The app also provides a 360-degree customer view, including order details and previous purchase history, making it easier for merchants to understand customer needs and provide personalized support. This helps to deliver exceptional customer service and build strong customer relationships.

Replyco offers automation features such as auto-assign and auto-responders, allowing merchants to automate message management and save time. In addition, customizable email templates (canned responses) further enhance efficiency by providing pre-written responses that can be easily customized and sent to customers.

By centralizing customer questions, providing a comprehensive customer view, and offering automation features, Replyco helps merchants manage customer inquiries more effectively, improve response times, and deliver exceptional customer support. These features are crucial for growing a business as they help to enhance customer satisfaction, build customer loyalty, and ultimately increase sales.

💬 What merchants say

Based on the user reviews, merchants highlight several key features of the Replyco app. They appreciate the ability to create various users within the platform to measure individual performance and set auto-responders and timed events. The app also helps block unwanted emails from SEO companies. Merchants find the app efficient and time-saving, allowing them to manage emails more effectively and maintain a consistent style of messaging. They also mention the improved metrics, such as faster response times and improved customer satisfaction. Users praise the excellent customer care and hands-on approach of the Replyco team, as well as the simple and efficient onboarding process. Overall, merchants highly recommend Replyco for its functionality, diversity, and ability to streamline CRM processes, making it a must-have for any business looking to improve customer service and take their company to the next level.
Hosted Email

Hosted Email app offers advanced email integrated directly in your store's admin panel.

⭐️ 4.1 (43 reviews) Free plan available

🔍 Overview of features

The Hosted Email app offers a range of features that can help a merchant grow their business. Firstly, it allows merchants to have email mailboxes on their own domain, which boosts credibility and professionalism. Responding to customers from a free email address can harm a merchant's credibility, so having email addresses on their own domain helps to build trust with customers.

The app also offers staff control, allowing merchants to restrict mailboxes to chosen staff or open them to all. This feature can improve communication and collaboration within the business.

Furthermore, the app provides storage space starting from 25GB mailboxes, ensuring that merchants have enough space to store their emails and attachments.

Lastly, the app includes spam and virus protection, providing an extra layer of security for merchants' email accounts. This feature helps to protect the business from malicious emails and potential threats.

Overall, the Hosted Email app offers important features such as domain email addresses, staff control, ample storage space, and spam protection, all of which can help a merchant enhance their professionalism, communication, and security, ultimately contributing to the growth of their business.

💬 What merchants say

Based on the user reviews, merchants highlight the ease of setup and management of the app. They appreciate the guided steps for setting up the app, although some had difficulty with the DNS host setup. Merchants also mention the convenience of accessing emails through the Shopify app section and the ability to use the app on different devices, such as desktop and mobile. Users highly recommend Hosted Email for its reliability, excellent support, and cost efficiency. Some users suggest that the app could improve its visual email format to be more modern and comparable to Outlook. Overall, merchants find Hosted Email to be a great app for managing emails and recommend it to new users looking for an alternative to Outlook.
Unified Repairs Support

It is a repair software for E-commerce stores that allows your team to manage all repair tickets

⭐️ 4.1 (3 reviews) Free plan available

🔍 Overview of features

This repair software for E-commerce stores offers a range of features to help manage repair tickets effectively. Merchants can create unlimited repair requests and register customers with these requests. They can track the history of repairs and change the status of each request to "open," "repaired," "completed," or any custom status.

The app also allows merchants to create unlimited email templates to send to customers based on the status of their repair request. They can allocate custom colors to each status, making it easy to visually identify the progress of each repair.

Additionally, when a repair is completed, the app can automatically create a draft order based on the products used in the repair process. This streamlines the process of invoicing and ensures accurate record-keeping.

By using this app, merchants can efficiently manage their repair tickets, provide excellent customer service, and streamline their repair processes. This can ultimately help them grow their business by improving customer satisfaction and increasing operational efficiency.

💬 What merchants say

Based on the user reviews, individual merchants highlight a few key points about this app. One merchant mentions that the app is missing basic features like a translating/language feature for customizing layouts and links, as well as the ability to transfer technician remarks to invoices. Another merchant mentions that the search function to add a customer to a ticket is not ideal as it only allows searching by email or phone number, rather than by name. However, both merchants express overall satisfaction with the app, finding it helpful for tracking repairs and collecting information from customers. The app's user interface is also praised, and one merchant mentions their intention to upgrade to the paid plan to remove the ticket limit. Overall, while there are some areas for improvement, merchants seem to find the app useful and are generally happy with its functionality.
Customer Service Helpdesk App

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

⭐️ 4.0 (32 reviews) Free plan available. 14-day free trial.

🔍 Overview of features

The most important features of this helpdesk software and live chat app are its ability to automate routine tasks, provide faster and more personalized customer responses, and centralize messaging from all sales channels.

By automating routine tasks, the app helps merchants maximize profits and save time by reducing manual work. This allows merchants to focus on important aspects of their business.

The app also enables faster and more personalized customer responses, which helps to improve customer satisfaction and loyalty. The ability to access one smart inbox to manage email, live chat, and voice conversations allows merchants to efficiently handle customer queries from various channels.

Additionally, the app provides valuable customer and order information with each message, making it easier for merchants to provide relevant and personalized support. The integration with order fulfillment partners and Klaviyo CRM allows for seamless communication and streamlined processes.

Overall, this app helps merchants grow their business by providing efficient customer support, automating tasks, and enhancing the customer experience.

💬 What merchants say

Based on the provided user reviews, individual users have highlighted some issues with the app. One merchant mentioned that they were unable to see any AI answers or add any other information, leading them to uninstall the app. However, another user mentioned that it took them some time to get used to eDesk but found the support team helpful in addressing their queries. This user also highlighted the benefit of being able to leave an autoresponder running over the weekend. Another long-term user praised eDesk for its evolution into a highly sophisticated piece of software that effectively handles customer inquiries and automation.

Overall, the app seems to have mixed reviews. While some users encountered issues with the AI features and functionality, others found value in the support provided and the automation capabilities of eDesk. It may be worth considering the specific needs and requirements of the business before deciding whether eDesk is the right fit.
EasyCall ‑ Phone Number & Call

Provide top-tier support with a click to call widget, business phone number & virtual call center.

⭐️ 3.6 (78 reviews) Free plan available. Additional charges may apply.

🔍 Overview of features

The most important features of the EasyCall app are the click-to-call widget, the ability to purchase a business phone number, and the CRM call center integration.

The click-to-call widget allows merchants to provide instant support to customers when they need it most. This feature can help improve customer satisfaction and increase conversions by offering real-time assistance during the shopping process.

Purchasing a business phone number through the app allows merchants to make and receive super cheap international calls. This can be especially beneficial for businesses that have customers or suppliers located in different countries, as it enables cost-effective communication.

The CRM call center integration feature allows for seamless integration with popular customer support platforms such as Gorgias, Reamaze, and Crisp. This integration streamlines the management and tracking of support agents, making it easier to provide efficient and effective customer service.

Overall, the EasyCall app can help a merchant grow their business by providing a comfortable and affordable way to offer real-time support to new shoppers, as well as an additional support channel to keep existing customers coming back for more.

💬 What merchants say

Based on the provided user reviews, merchants have highlighted several issues with this app. One user mentions that the app is expensive and fails to deliver on basic functions like call forwarding, resulting in missed calls and angry customers. Another user mentions that the initial setup process is not intuitive and they have experienced server timeouts and difficulties in getting support. The quality of calls is mentioned as a positive aspect, but there are also reports of issues with the dial tone sounding like a fax machine, which affected the reputation of the business. Overall, merchants seem dissatisfied with the app's pricing, functionality, and customer support, and recommend finding an alternative.
LiveChat: Live Chat, Help Desk

LiveChat lets you communicate with your customers in real-time as well as asynchronously.

⭐️ 3.5 (42 reviews) From $19/month. 14-day free trial.

🔍 Overview of features

LiveChat is a powerful app that can help a merchant grow their business by providing real-time and asynchronous communication with customers. It allows merchants to engage on-site visitors with chat invitations or let them start conversations themselves.

One of the most important features of LiveChat is the ability to see exactly what the customer has in their shopping cart. This contextual information enables merchants to suggest complementary products and increase sales. Additionally, merchants can browse their store's inventory inside the app and send product recommendations in the form of interactive cards, further boosting average order value.

LiveChat also allows merchants to engage customers with coupons, deals, and announcements, creating a personalized and engaging shopping experience. By accessing the customer's order history and cart the moment they come to chat, merchants can provide tailored assistance and recommendations.

Furthermore, LiveChat supports asynchronous communication, enabling merchants to connect and engage with customers at any time, even if they are not currently online. This flexibility helps merchants provide excellent customer service and build lasting relationships.

Overall, LiveChat provides essential features for improving customer engagement, increasing sales, and providing exceptional customer service, ultimately helping a merchant grow their business.

💬 What merchants say

Based on the user reviews, merchants highlight several key points about this app. They appreciate the integrations with Salesforce and Shopify, which allow for seamless communication and data sharing. The customer service provided by the app is also highly praised, with merchants describing it as phenomenal. The customization options for messages related to sales, new products, and event announcements are seen as a great feature. Additionally, merchants find the app easy to set up and transition to, even if they were previously using a basic chat system. However, there are some concerns mentioned. Some users find it frustrating that basic analytics are only available at a higher payment tier. The accuracy of the "live" list is also questioned, although response numbers have not been affected. One merchant mentions that the app is more than they need since they don't use the customer service ticketing feature. Finally, while the app itself is praised, some merchants find the prices to be expensive and feel that Shopify prices are not honored. Overall, merchants are happy with the app and its powerful platform.
Help Scout

Supercharge your customer conversations with Help Scout. Empower your team with store insights.

⭐️ 3.3 (9 reviews) From $25/month. 15-day free trial.

🔍 Overview of features

The Help Scout app offers a seamless integration between Shopify and Help Scout, providing merchants with a complete picture of their customers' experience and data across platforms. By integrating Shopify customer metrics, contact information, and recent orders into Help Scout Mailbox, merchants can improve their customer service and support.

Some of the key features of the app include:

1. Access to order details with a single click from Help Scout Mailbox, allowing merchants to quickly gather information about a customer's recent orders.

2. View key metrics such as lifetime value, annual value, and average order value, which can provide valuable insights into customer behavior and purchasing patterns.

3. Display customers' most recent orders right in the customer sidebar of Help Scout, making it easy to reference and discuss previous purchases during customer conversations.

4. Easily filter emails and automate actions with workflows, streamlining customer support processes and saving time for merchants.

5. Import customer contact information, ensuring that all relevant customer data is available within Help Scout for personalized and efficient customer communication.

Overall, the Help Scout app can help merchants improve their customer service, enhance customer relationships, and optimize their support processes, leading to increased customer satisfaction and business growth.

💬 What merchants say

Based on the user reviews, merchants highlight several key features of the HelpScout app. They appreciate that it allows them to provide email support and soon integrated chat without any complicated portal setup. The ability to see Shopify order data directly in the HelpScout interface is highly valued, as it helps streamline customer support. Merchants also mention that the app's workflows and saved replies save them a lot of time, and they can integrate HelpScout with other apps like Zapier to automate tasks. Overall, merchants find HelpScout to be an outstanding system that is easy to use and provides valuable integration with Shopify, making it a useful tool for managing customer support and accessing order and customer information at the ticket level.
Mailswap : SAV manager

Optimisez votre SAV et gagnez du temps avec Mailswap : l'IA pour améliorer votre expérience client !

⭐️ 3.1 (2 reviews) Free plan available. 14-day free trial.

🔍 Overview of features

Mailswap is an AI-powered app that helps overwhelmed e-commerce merchants optimize their customer service and save time. With Mailswap, you can create customer profiles and use statistics to improve your online store. The app automates responses, allowing you to quickly and personally reply to each customer, resulting in increased customer satisfaction.

By using Mailswap, you can eliminate the time-consuming task of answering repetitive inquiries and focus on growing your business instead. The app offers a simple setup process, requiring just a few clicks to get started. With Mailswap, you can save time on customer service management as the app responds on your behalf. It also ensures a maximum response time of 3 hours, further enhancing customer satisfaction.

Overall, Mailswap is a valuable tool for e-commerce merchants who want to streamline their customer service process, improve customer satisfaction, and free up time for other business activities.

💬 What merchants say

Based on the provided user reviews, merchants highlight that this app is super, intuitive, and has helped them reduce their customer service costs significantly by removing the need for an expensive agency. One merchant specifically mentions that they were able to save over €1500 per month. However, there is also a negative review from a merchant who had trouble signing up and receiving a confirmation email. Despite this issue, the overall sentiment seems positive, emphasizing the app's effectiveness in reducing costs and being user-friendly.

In summary, merchants praise this app for its intuitive interface and cost-saving benefits. It has helped them eliminate the need for expensive customer service agencies. However, there are some issues with signing up and receiving confirmation emails that need to be addressed. Overall, the app appears to be a valuable tool for merchants looking to optimize their customer service operations and reduce costs.
Zendesk

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.

⭐️ 3.0 (153 reviews) From $55/month. 14-day free trial. Additional charges may apply.

🔍 Overview of features

The Zendesk app for Shopify Support and Chat is a powerful tool that can help merchants provide excellent customer service and grow their business. The app allows agents to access all the information they need without leaving the customer conversation, saving time and improving efficiency. Agents can easily respond to customer inquiries across various channels like messaging, phone, chat, email, and social media.

One of the key features of the app is the ability to access relevant customer data, which helps agents solve customer service tickets faster. This feature ensures that agents have all the necessary information at their fingertips, enabling them to provide personalized and efficient support. Additionally, the app allows agents to process refunds and cancellations directly from the Zendesk Support sidebar app, streamlining the process and enhancing customer satisfaction.

Another important feature is the ability to embed live chat in any storefront with just a click of a button. This feature enables real-time communication with customers, allowing merchants to provide immediate assistance and increase customer engagement.

Overall, the Zendesk app for Shopify Support and Chat empowers merchants to deliver exceptional customer service, build strong customer relationships, and ultimately drive business growth.

💬 What merchants say

Based on the user reviews, merchants highlight several issues with Zendesk. Firstly, there are complaints about the lack of customer support and poor communication. Merchants mention difficulties in getting assistance and receiving timely responses to their inquiries. Some even mention being ghosted by Zendesk representatives. Secondly, there are billing issues mentioned, such as merchants being charged for features they don't use and difficulties in getting refunds. Lastly, there are frustrations with the functionality of the app, including problems with the FAQ bot not working properly and system-wide errors. Overall, merchants express disappointment with Zendesk's customer service, billing practices, and functionality, and some recommend exploring alternative options such as Gorgias for customer service needs.
LiveSupporti ‑ Live Chat

Chat with your customers and provide great customer experience.

⭐️ 2.5 (10 reviews) Free plan available. Additional charges may apply.

🔍 Overview of features

The LiveSupporti app is a powerful tool for improving customer experience and growing your business. By allowing you to chat with your customers in real-time while they browse your Shopify store, you can provide them with immediate assistance and answer any questions they may have. This feature is crucial for creating a better customer experience and can significantly boost your sales.

The app also offers other important features to help you better serve your customers. The real-time visitors monitoring feature allows you to see who is currently browsing your store, giving you valuable insights into customer behavior and enabling you to proactively engage with potential buyers.

Additionally, the Shopify cart integration feature allows you to see what items customers have in their carts, allowing you to offer personalized recommendations or address any concerns they may have before completing their purchase.

The app also offers customization options, allowing you to match the chat box colors to your brand, giving your store a cohesive and professional look. Furthermore, the multilingual capability ensures that you can communicate with customers in their preferred language, further enhancing the customer experience.

Finally, the ticketing system feature allows for better collaboration with customers, ensuring that their issues are resolved efficiently and effectively.

Overall, LiveSupporti is a comprehensive app that can help you provide excellent customer support, leading to increased sales and customer satisfaction.

💬 What merchants say

Based on the user reviews, individual merchants highlight the convenience and user-friendliness of this app. They appreciate that all the necessary features are embedded in one app, making it easy to use for both merchants and customers. The ability to send attachments and use emoticons is also praised. However, one merchant mentions experiencing issues with automated messages not popping up and the screen freezing after closing the chat, which prevents them from browsing or refreshing. They express frustration with the lack of acknowledgement and resolution of the problem from the app's support team. On the other hand, overall, merchants highly recommend this app for its simplicity, customization options to match their brand, and the availability of customer support. They find the app intuitive and straightforward to use.

In summary, merchants find this app to be convenient and user-friendly, with positive feedback about its all-in-one feature set and the ability to send attachments and use emoticons. However, there are some concerns raised about issues with automated messages and freezing screens after closing chats, and frustration with the lack of support resolution. Despite this, the app is highly recommended for its simplicity, customization options, and responsive customer support.
ChatGPT Customer Service

ShulexVoc is the AI-powerred platform to automate the voice of customer analysis & product Research

⭐️ 2.2 (2 reviews) Price: Free

🔍 Overview of features

ShulexVoc is an AI-powered platform that automates voice of customer analysis and product research. Its most important features include the ability to download Amazon or Trustpilot reviews, analyze the data using AI technology, and gain insights into customer trends.

This app can greatly benefit a merchant by providing them with a comprehensive understanding of what their customers are saying, as well as what their competitors' customers are saying. By analyzing customer reviews and feedback, merchants can gain valuable insights into customer preferences, pain points, and trends. This information can then be used to make informed business decisions, improve products or services, and stay ahead of the competition.

Additionally, ShulexVoc streamlines support by gathering, analyzing, and interpreting customer reviews and feedback. This can help merchants identify and address customer issues more efficiently, leading to improved customer satisfaction and loyalty.

Overall, ShulexVoc is a powerful and user-friendly tool that can help merchants grow their business by leveraging AI technology to gain insights into customer sentiment and preferences, and ultimately make data-driven decisions.

💬 What merchants say

Based on the user reviews, it seems that some merchants have had difficulties logging in to the app. However, other users have highlighted the benefits of Shulex in automating and streamlining customer touchpoints across multiple ecommerce platforms. The integration with Shopify is praised for allowing all information to be displayed in one place, making it easier to resolve issues without leaving the app. The ability to collaborate smoothly among team members and improve work productivity is also mentioned as a positive aspect of Shulex. Overall, while there may be some login issues, the app seems to be highly regarded for its customer service and productivity-enhancing features.
ARCS Support Ticketing System

Allows customers to contact store owner/manager using support ticket

⭐️ 1.0 (1 review) From $2.99/month. 14-day free trial.

🔍 Overview of features

The most important features of the ARCS Support Ticketing System app are:

1. Support Ticketing: The app allows customers to contact the store owner/manager by initiating a support ticket. This ensures a streamlined and organized communication channel for customer inquiries, issues, and feedback.

2. Centralized Communication: The app provides a single system for the store owner/manager to review and respond to customer inquiries. This eliminates the need for multiple communication platforms and helps in better customer support management.

3. Scalability: The app is designed to be simple and scalable, making it suitable for stores of all sizes. It can handle a growing volume of customer tickets without compromising on performance.

By using the ARCS Support Ticketing System app, merchants can improve their customer service by providing a dedicated channel for customers to reach out for support. This not only helps in addressing customer concerns efficiently but also enhances customer satisfaction and loyalty. Additionally, the centralized system enables merchants to track ticket status and prioritize responses effectively. Overall, the app helps in building strong customer relationships and growing the business.

💬 What merchants say

One merchant mentioned that the app did not work on their Debut theme and did not appear in the add a section area as instructed. They also mentioned that they reached out to customer support but did not receive a response. As a result, they decided to uninstall the app.

Overall, this app seems to have some compatibility issues with certain themes, as mentioned by the merchant. Additionally, the lack of response from customer support is a concern for users who encounter problems. It is important for the app developers to address these issues and provide timely support to their users.
Cusbo ‑ Helpdesk & Live Chat

All-in-one customer service platform with live chat, multichannel, automation to accelerate growth.

⭐️ 0.0 (0 reviews) From $12/month. 7-day free trial. Additional charges may apply.

🔍 Overview of features

This all-in-one customer service platform offers a range of features to help merchants grow their business. The app allows merchants to combine all communication channels with their customers into one interface, making it easier to engage with clients using their preferred channel. This streamlined approach can help improve customer relationships and build an excellent support service.

The app also offers automation capabilities, allowing merchants to optimize their customer communication process and work smarter, not harder. Automating routine tasks can increase efficiency and free up time for merchants to focus on other aspects of their business.

One standout feature of the app is the live chat functionality. Merchants can quickly solve problems and sell proactively by talking to their visitors on live chat. They can also preview carts, check order history, and recommend products directly in the chat, providing a personalized and seamless customer experience.

Furthermore, the app includes marketing tools to boost sales and convert valuable visitors into buyers. The scheduled messages feature makes it easy to send targeted, personalized messages to customers, improving engagement and driving revenue.

Overall, this app offers a comprehensive customer service solution that can help merchants grow their business by optimizing communication, automating tasks, and providing a seamless customer experience.

💬 What merchants say

Individual users highlight the simple and friendly interface of Cusbo, which allows for easy communication with customers across different channels. They also appreciate the basic automation features like welcome messages and away messages, which help improve customer service. Another highlight mentioned by users is the seamless integration with Instagram, allowing them to interact with followers and potential customers from the same inbox. This integration saves time and makes managing the online store more efficient.

Overall, users have a positive view of Cusbo as a multichannel messenger for Shopify. They praise its sleek and user-friendly interface, as well as its integration with Instagram. The app's automation features are also mentioned as a valuable tool for handling common queries and situations. Merchants appreciate how Cusbo saves them time and simplifies the management of customer messages and interactions.
Leigh.AI ChatGPT Email Support

Automatically Respond to Customer Support Emails with Leigh.AI powered by ChatGPT-4

⭐️ 0.0 (0 reviews) From $19/month. 7-day free trial.

🔍 Overview of features

Leigh.AI is an app that uses advanced ChatGPT-4 AI technology to automatically respond to customer support emails. It can help merchants grow their business by saving time and providing efficient customer service.

One of the most important features of Leigh.AI is its ability to automatically generate responses to customer emails using order information. For example, if a customer asks about the status of their order, Leigh.AI will find the customer's order and provide the tracking status in a well-written reply. This feature ensures that customers receive timely and accurate information, improving their satisfaction and reducing the workload for the merchant.

Another important feature is quick replies, which ensures that no customer is left waiting for critical support. Leigh.AI can swiftly respond to common inquiries or issues, providing instant assistance to customers and reducing response time.

Leigh.AI is also scalable, meaning it can adapt to a growing customer base without limits. As the business expands, Leigh.AI can handle an increasing number of support emails, allowing the merchant to focus on other aspects of their business.

Additionally, Leigh.AI keeps the merchant informed by allowing them to review refunds or cancellation emails before sending a response. This ensures that the merchant has full control over sensitive customer requests, providing a personal touch to the customer service experience.

Overall, Leigh.AI is a powerful app that automates customer support email responses, saving time, improving efficiency, and enhancing customer satisfaction.
Elmire : Callback Widget

Callback Widget Support for the Stores, Let your customer request a callback in one click.

⭐️ 0.0 (0 reviews) Free plan available

🔍 Overview of features

The Callback Widget app allows customers to request a callback from the merchant's store in just one click. This feature is crucial for businesses that want to provide excellent customer support and improve customer satisfaction. By making it easy for customers to request a callback, merchants can ensure that their customers' concerns and questions are addressed promptly.

The app also provides a ticketing system in the backend, allowing merchants to manage all customer callback requests from a single dashboard. This feature streamlines the customer support process and ensures that no customer inquiries are missed or overlooked.

Additionally, the app allows merchants to update the status of each ticket and close it once the issue has been resolved. This feature helps merchants stay organized and keep track of all customer interactions.

Overall, the Callback Widget app is a valuable tool for merchants looking to enhance their customer support services and improve customer satisfaction. By offering a convenient callback option and providing a centralized ticketing system, the app can help merchants grow their business by fostering positive customer experiences.
HelpZenith ‑ Ticket & HelpDesk

Effortless ticket management, email to ticket, detailed reports, and more for customer service.

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

HelpZenith is an app that offers a comprehensive support solution for delivering exceptional customer service. It provides several key features that can help a merchant grow their business:

1. Effortless Ticketing: HelpZenith streamlines inquiries with its intuitive ticketing system, making it easy for merchants to manage and resolve customer issues efficiently.

2. Email-to-Ticket Conversion: The app enables the conversion of incoming emails into tickets, allowing merchants to centralize all customer inquiries in one system. This eliminates the need for manual ticket creation and ensures that no customer requests are missed.

3. Detailed Reports: HelpZenith provides valuable insights through comprehensive support activity reports. Merchants can access data on ticket volume, response times, and customer satisfaction, allowing them to identify trends and areas for improvement in their customer service operations.

4. Workflow Automation: The app automates assignments, categorization, and responses, saving merchants time and ensuring prompt and consistent customer support.

5. Customer Portal: HelpZenith empowers users to create, manage, and track support tickets through a seamless customer portal. This allows merchants to provide a self-service option for customers, reducing the workload on their support team and improving customer satisfaction.

By utilizing HelpZenith, merchants can simplify complex customer issues, streamline their support processes, and ultimately elevate satisfaction levels, leading to improved customer loyalty and business growth.
Helpdesk + Live chat DeskXpand

DeskXpand enhances customer service via ticket management, live chat support, and a knowledge base.

⭐️ 0.0 (0 reviews) From $19/month. 14-day free trial.

🔍 Overview of features

The most important features of DeskXpand are its ticket management, live chat support, and knowledge base capabilities.

With DeskXpand, merchants can streamline their customer support across multiple channels, including email, chat, forms, Facebook, WhatsApp, and Instagram. This consolidation into a single platform makes it easier for merchants to manage and respond to customer inquiries efficiently.

The app empowers support teams with easy access to one-click order details, relevant FAQs, and canned responses. This helps agents provide efficient and effective responses to customer queries, saving time and improving customer satisfaction.

DeskXpand also offers automation features such as ticket creation, which helps boost agent productivity by automating the process of categorizing and assigning customer queries to the appropriate team members.

Additionally, merchants can embed live chat support directly into their Shopify store, allowing customers to get immediate assistance while browsing products or making a purchase.

By providing a centralized platform for customer support, DeskXpand helps merchants optimize their responses, improve customer service, and ultimately grow their business by turning happy customers into repeat business.
Notch ‑ AI HelpDesk & Email

AI-Agent trained with store knowledge for responsive Email support.

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

Notch is an advanced AI-Agent designed to transform customer support for Shopify merchants. With Notch, merchants can effortlessly manage and respond to customer queries through email.

The most important features of Notch include:

1. Trainable AI-Agent: Notch leverages your store's unique knowledge to deliver prompt and personalized responses. By training Notch with your store's specific information, you can ensure that customers receive accurate and relevant support.

2. End-to-end Email automation: Notch provides efficient support by automating the entire email support process. This saves time for merchants and allows for faster query resolution.

3. Intelligent and personalized responses: Notch uses store insights to provide intelligent and personalized responses to customer queries. This helps to enhance customer satisfaction and create happier customers.

4. Side-by-side tool or Full AI-control mode: Merchants have the flexibility to decide how much they want to automate. They can choose to use the side-by-side tool to review and edit Notch's responses before sending, or they can opt for full AI-control mode for complete automation.

5. Knowledge base: Notch allows merchants to add and edit knowledge to change the behavior of the AI-Agent. This ensures that the AI-Agent is always up-to-date with the latest information and can provide accurate support.

Overall, Notch helps merchants save time, enhance customer satisfaction, and propel their store towards greater growth by providing efficient and personalized email support.
Customer Empowerment Exchange

⭐️ 0.0 (0 reviews) From $19/month. 21-day free trial. Additional charges may apply.

🔍 Overview of features

Customer Empowerment Exchange (CEX) is an app that provides customers with a powerful tool to make smart buying decisions. It offers a no-human touch, low effort, one-to-one in-store customer service experience combined with the convenience of an eCommerce platform.

The most important features of CEX include:

1. Smart Buying Decisions: CEX helps customers make informed purchasing decisions by providing them with detailed information about products, including reviews, ratings, and recommendations.

2. No-Human Touch Experience: With CEX, customers can access personalized assistance without the need for human interaction. This is particularly important in the current retail landscape, where social distancing and reduced contact are necessary.

3. Low Effort Experience: CEX streamlines the buying process, making it easy for customers to find the right products and make their purchases quickly and efficiently.

4. Increased Trust: By bridging the gap between the value promised and the value delivered, CEX helps build trust between customers and retailers. This can lead to increased customer loyalty and repeat business.

Overall, CEX empowers customers to make confident buying decisions while providing retailers with a platform to offer personalized assistance and build trust. By using CEX, merchants can enhance the shopping experience for their customers and ultimately grow their business.
Herodesk

Herodesk is the simple helpdesk tool for your everyday customer support heroes

⭐️ 0.0 (0 reviews) Free plan available

🔍 Overview of features

Herodesk is a customer support tool designed to help small and mid-sized e-commerce businesses improve their customer service. The app offers a conversation-based customer support system, allowing merchants to organize all customer inquiries in one place. This ensures that no customer question is missed, leading to happier and more loyal customers.

One of the key features of Herodesk is its integration with Shopify. This integration enables merchants to access customer and order details directly within the Herodesk platform, making customer support easier than ever. Merchants can view important information such as order status, tracking numbers, and shipping details, allowing them to provide more personalized and efficient support.

In addition to the Shopify integration, Herodesk also integrates with Facebook Messenger and Instagram. This means that merchants can manage customer inquiries from these popular social media platforms directly within Herodesk, further streamlining their customer support process.

By utilizing Herodesk, merchants can regain control of their customer support and improve the overall customer experience. With its simplicity, affordability, and integrations, this app can help merchants grow their business by ensuring excellent customer service and fostering customer loyalty.
Supermoon

Respond to customer inquiries faster with an AI-powered inbox for growing teams.

⭐️ 0.0 (0 reviews) From $12/month. 14-day free trial.

🔍 Overview of features

The most important features of the Supermoon app are its AI-powered smart replies, AI-powered summaries, sentiment detection, and the ability to see relevant Shopify customer information within the app.

With AI-powered smart replies, merchants can save time by using pre-written responses that maintain a consistent tone and correct grammar in every message. This not only speeds up response times but also enhances the customer's experience with prompt and well-crafted replies.

The AI-powered summaries feature helps prioritize replies and increases inbox visibility. It provides a quick overview of the most important messages, allowing merchants to focus on urgent inquiries and ensure that no important message goes unnoticed.

Sentiment detection is another crucial feature that helps merchants stay ahead of messages that may catch them by surprise. By detecting the sentiment behind customer inquiries, merchants can proactively address any potential issues or concerns, leading to improved customer satisfaction.

Lastly, the ability to see relevant Shopify customer information directly in the Supermoon app enables merchants to answer messages faster. They can access order details, customer history, and other relevant information without switching between different platforms, resulting in more efficient customer support.

Overall, the Supermoon app helps merchants respond to customer inquiries faster, save time with AI-powered smart replies, prioritize responses with AI-powered summaries, proactively address customer concerns with sentiment detection, and provide better customer support by accessing relevant Shopify customer information within the app. These features contribute to the growth of a merchant's business by improving customer satisfaction and streamlining customer support processes.
Aunoa CRM and Support Agents

Connect your channels in a single Support Inbox to improve the effectiveness of your team.

⭐️ 0.0 (0 reviews) Price: Free

🔍 Overview of features

The most important features of this app include the ability to connect live chat, social media, and messaging apps into a single support inbox, centralizing all support conversations. This helps improve the effectiveness of the team by reducing response time and offering real-time and effective responses to customers and prospects.

By using this app, merchants can improve the shopping experience for their customers and offer personalized conversations that boost online sales. The app also allows merchants to generate more sales from their messaging channels by providing real-time support.

Additionally, the app offers features such as creating, managing, prioritizing, and organizing tickets directly from the inbox, as well as providing a full record of every conversation and contact's timeline in one view. This helps merchants stay organized and have a comprehensive understanding of their customer interactions.

Furthermore, the app utilizes AI to save time and free the team from repetitive tasks, allowing them to focus on more important aspects of their business. Overall, this app helps merchants streamline their customer support processes, improve response time, and enhance the overall customer experience, leading to business growth.
Mailo Ai

AI-powered email automation for exceptional customer support.

⭐️ 0.0 (0 reviews) From $9/month. 7-day free trial. Additional charges may apply.

🔍 Overview of features

The most important features of MailO are its AI-powered automation and seamless integration with Shopify.

MailO's AI-driven automation allows businesses to automate the classification of emails, eliminating the need for manual sorting. This feature saves valuable time for merchants, enabling them to focus on other important tasks.

Additionally, MailO can automate replies to customers using AI. This ensures that customers receive efficient and personalized responses to their inquiries, improving customer satisfaction and streamlining support workflows.

The seamless integration with Shopify allows merchants to easily sync their customer data and order information with MailO. This integration enables merchants to provide more personalized and tailored support to their customers, enhancing the overall customer experience.

Another important feature of MailO is its ability to prioritize emails based on advanced customer sentiment analysis. This helps merchants identify and address urgent or high-priority customer inquiries, ensuring that no customer is left waiting for a response.

Overall, MailO's AI-powered email automation and integration with Shopify can help merchants grow their business by providing exceptional customer support, boosting customer satisfaction, and streamlining support workflows.
Re:lation（リレーション）

メール、電話、チャットなどで受けた問い合わせを1つの画面で管理・対応するツール

⭐️ 0.0 (0 reviews) Free

🔍 Overview of features

Re:lation is a customer support cloud platform that helps businesses manage and respond to inquiries received through multiple channels such as email, phone, chat, and social media in one centralized screen. By consolidating various communication channels into a single interface, it enables multi-channel management.

Key features of Re:lation include preventing duplicate replies, status management for clear visibility of unresolved cases, and approval functionality to address challenges that arise from handling inquiries as a team. It also supports various work styles, including remote work, while ensuring prevention of response errors, oversight, and streamlining of business operations, visualization, and staff training.

With Re:lation, merchants can benefit from:
- Centralized management of inquiries from various channels, ensuring no inquiries are overlooked or duplicated.
- Streamlined workflow and improved efficiency in responding to customer inquiries.
- Clear visibility of unresolved cases, reducing the chances of missing any customer requests.
- Enhanced collaboration among team members, improving customer support quality and consistency.

Overall, Re:lation helps merchants grow their business by providing a comprehensive solution for efficient and effective customer support across multiple communication channels.
ReSponse AI

Autonomously reply to your customer service tickets in every channel using AI agents

⭐️ 0.0 (0 reviews) $350/month. 30-day free trial.

🔍 Overview of features

The ReSponse app is a powerful tool for automating customer service responses using state-of-the-art Artificial Intelligence powered by OpenAI's GPT4. It enables merchants to respond to their customers in seconds and streamline their customer service operations like never before.

One of the key features of the app is its ability to automatically respond to customer questions using answers from various data sources such as the merchant's knowledge base, CSV file, FAQ, and more. This saves time and effort for the merchant's CX/Ops teams by eliminating the need for manual responses.

The app is integrated with Gorgias Chat, allowing for auto-responding to customer requests across different channels including chat, email, and DMs. This ensures that customer inquiries are addressed promptly and consistently.

Merchants can easily add and update answers based on their knowledge base, FAQ, and company tone. This flexibility allows them to tailor the responses to their specific business needs and maintain a high level of customer satisfaction.

Overall, the ReSponse app offers a cutting-edge solution for automating customer service responses, enabling merchants to improve efficiency, save time, and enhance their customer experience.
Scoutify‒FreeScout‑Integration

Seamless integration of FreeScout into the admin interface

⭐️ 0.0 (0 reviews) $35/month. 14-day free trial.

🔍 Overview of features

Scoutify is an app that seamlessly integrates your existing FreeScout ticket system into the admin interface of your Shopify store. By integrating FreeScout, you can access important customer information and orders directly within the conversation flow.

The most important features of Scoutify include:

1. Seamless integration: Scoutify visually and content-wise integrates FreeScout into the admin interface, making it easy to access and manage customer information and orders.

2. Customization: You can customize FreeScout to match the design of your Shopify store, ensuring a consistent and branded experience for your customers.

3. Synchronization of customer data: Scoutify automatically synchronizes customer data between FreeScout and Shopify, ensuring that all customer information is up to date and easily accessible.

4. Display of latest customer orders: Scoutify displays the latest customer orders directly within the conversation, allowing you to have all relevant information in one place.

5. Linking customer information: Scoutify links customer information with FreeScout conversations, making it easy to track and manage customer inquiries and support tickets.

By using Scoutify, merchants can streamline their customer support process, improve response times, and provide a better overall experience for their customers, ultimately helping them grow their business.
Ask a question

Let customers ask questions Lower will be the Customer’s doubts/confusion, higher will be the sales.

⭐️ 0.0 (0 reviews) $15/month. 7-day free trial. Additional charges may apply.

🔍 Overview of features

The Ask A Question app is a valuable tool for merchants looking to enhance their customer service and increase sales. The app allows customers to ask any questions they may have about a product, helping to alleviate doubts and confusion. By providing a seamless way for customers to engage with the merchant, the app creates a reliable and trustworthy shopping experience.

Key features of the app include the ability for the merchant to view the conversation history with customers, allowing for better tracking and management of customer inquiries. The app also allows the merchant to convert commonly asked questions into an FAQ section on the product page, further assisting customers in finding the information they need.

In addition, the app allows the merchant to configure the emails sent to customers, ensuring that communication is clear and consistent. The merchant also receives email notifications for all questions asked by customers, allowing for prompt responses and improved customer service.

By providing a platform for customers to ask questions and receive timely and accurate responses, the Ask A Question app helps merchants build trust with their customers, leading to increased sales and customer satisfaction.
Easy Chat Widget ECW

Easy Chat Widget: install any Chat Widget on your store. No Coding. One Click.

⭐️ 0.0 (0 reviews) $2.99/month. 14-day free trial.

🔍 Overview of features

The Easy Chat Widget app allows merchants to easily install their favorite chat widget on their store with just one click, without any coding or theme file changes required. The app currently supports platforms like Zendesk, Hubspot, Tawk.to, and any other on-demand chat widget provider.

The most important features of the app include:

1. One-Click Installation: Merchants can install their preferred chat widget on their store with just one click, making it quick and easy to set up.

2. No Coding or Theme Changes: The app does not require any coding or changes to the theme files, ensuring a clean installation and compatibility with all themes.

3. Integration with Popular Platforms: The app supports popular chat widget platforms like Zendesk, Hubspot, Tawk.to, and more, allowing merchants to use their favorite chat widget provider.

By using the Easy Chat Widget app, merchants can enhance their customer support and engagement by adding a chat widget to their store. This can help improve customer satisfaction, increase conversions, and ultimately grow their business.
Helpwise

⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.

🔍 Overview of features

Helpwise is a shared inbox app designed to help businesses manage team email accounts like help@ or jobs@. As a business grows, sharing email accounts among colleagues can become chaotic and lack transparency and security. Helpwise solves this problem by providing an easy-to-use shared inbox platform.

One of the key features of Helpwise is its integration with Shopify. When a merchant receives a customer query, they can easily find the information they need, such as the status of an order, directly from the place where they are writing back to the customer. By clicking on the Shopify logo on the right, they can access the necessary order details without having to switch between different platforms.

This integration saves merchants time and improves efficiency by streamlining their workflow. It enhances customer service by allowing merchants to provide quick and accurate responses to customer inquiries. By centralizing and organizing email communication, Helpwise promotes collaboration and transparency among team members, ensuring that every customer query is handled promptly and effectively. Overall, Helpwise helps merchants grow their business by improving customer service, increasing productivity, and enhancing team communication.

Best Support ticket management Shopify Apps in 2023

🔍 Overview of features

💬 What merchants say

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💬 What merchants say

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💬 What merchants say

🔍 Overview of features

💬 What merchants say

🔍 Overview of features

💬 What merchants say

🔍 Overview of features

💬 What merchants say

🔍 Overview of features

💬 What merchants say

🔍 Overview of features

💬 What merchants say

🔍 Overview of features